Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10409763June 27, 2011
FUEL SYSTEM, GASOLINE
A STRONG GAS ODOR APPEARED OUTSIDE THE LEFT REAR WHEEL. THIS ONLY HAPPENS WHEN THE GAS TANK IS FULL OR NEAR FULL. IT WAS SO STRONG THAT I HAD TO REMOVE IT FROM MY GARAGE DUE TO THE PILOT LIGHT WARNINGS ON MY HOUSE HEATING UNIT AND HOT WATER HEATING UNIT. DEALER REPLACED LEFT FUEL SENDING UNIT AND IT MADE THE ODOR EVEN STRONGER; IT DID NOT FIX THE PROBLEM. THIS IS REPORTED ON THE INTERNET BY MANY OWNERS REPEATEDLY TRYING TO FIX THIS UNIT TO NO AVAIL. EXPERTS I'VE TALKED TO SAY IT IS A MANUFACTURING DEFECT IN THE TANK AND ITS VARIOUS COMPONENTS THAT MB HAS KNOW ABOUT FOR YEARS ORIGINALLY APPEARING IN THE E55 AMG'S. OF COURSE, SINCE THE FUEL SYSTEM IS NOT COMPLETELY CLOSED, IT IS CONSTANTLY RELEASING GAS FUMES INTO THE ATMOSPHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403252May 23, 2011
ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE MAIN WIRING HARNESS FOR THE ENGINE, LIGHTING, FUEL INJECTION AND REST OF CRITICAL FUNCTIONS OF THE VEHICLE HAS DISINTEGRATED DUE TO A MANUFACTURING DEFECT. THE MANUFACTURER HAS USED AN INFERIOR AND UNSUITABLE INSULATION FOR THE WIRES, WHICH, IS BRITTLE, CRACKING AND FALLING OFF EXPOSING BARE WIRES, CREATING AN EXTREMELY HAZARDOUS SITUATION. THE WIRE INSULATION DETERIORATION IS CAUSING THE WIRES TO SHORT AND PREVENTS THE VEHICLE FROM FUNCTIONING CORRECTLY. THIS IS CREATING A SERIOUS SAFETY HAZARD. (POSSIBLE, FIRE IN ENGINE, ETC). DUE TO THE SERIOUSNESS, I RECOMMEND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION ORDER THE MANUFACTURE TO PROPERLY INVESTIGATE AND ISSUE A SAFETY RECALL. THE MANUFACTURER IS AWARE OF THIS WIDESPREAD DEFECT BUT REFUSES TO ORDER A RECALL. I PURCHASED THIS VEHICLE NEW AND OPERATED IT UNDER NORMAL CONDITIONS. THE VEHICLE HAS BEEN REGULARLY SERVICED AND MAINTAINED BY MERCEDES BENZ AUTHORIZED DEALERS SINCE IT WAS NEW. THE VEHICLE HAS BEEN WELL KEPT AND MAINTAINED. YOUR ASSISTANCE WOULD BE GREATLY APPRECIATED! THANK YOU! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10402473May 23, 2011
ELECTRICAL SYSTEM, SEATS
TURNED ON DRIVERS SEAT WARMER, SMELLED SMOKE AND OPENED WINDOWS THINKING THE ODOR WAS FROM OUTSIDE OF THE CAR. TURNED THE SEAT HEATER OFF AND LATER FOUND A QUARTER SIZE HOLE BURNED IN THE LEFT SIDE OF THE DRIVERS SEAT. MY SHIRT AND PANTS ALSO HAD HOLES BURNED IN THEM. FORTUNATELY I TURNED THE HEATER OFF BEFORE I WAS BURNED OR A FIRE STARTED. MERCEDES-BENZ DEALER IS GOING TO REPAIR THE DAMAGE TO THE SEAT OF MY 2008 E-350. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399610May 9, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT STATED THAT THE VEHICLE EXHIBITED AN ABNORMAL GRINDING NOISE AND WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO A SECOND DEALER WHERE THEY PERFORMED A DIAGNOSTIC TEST THAT CONCLUDED THAT THE ENGINE VACUUM PUMP WAS LEAKING OIL AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS APPROXIMATELY 32,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398144April 28, 2011
SUSPENSION
2006 MERCEDES BENZ E350. COIL SPRING FAILURE. I HAD A REAR COIL SPRING FAIL IN NOVEMBER 2010. THEN, A 2ND COIL SPRING FAILURE @ 70MPH, THIS TIME IN THE FRONT. WE WERE VERY FORTUNATE TO NOT HAVE BEEN INVOLVED IN A COLLISION, MBUSA INSISTS THERE ARE NO SERVICE BULLETINS RELATING TO COIL SPRING FAILURE. BUT TO HAVE 2 SPRING BREAK WITHIN 6 MONTHS OF ONE ANOTHER, ON DIFFERENT SUSPENSION LOCATIONS STRIKES ME AS A POSSIBLE CHRONIC PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396878April 20, 2011
ENGINE AND ENGINE COOLING:ENGINE
I OWN A MERCEDES BENZ 2006 E350 AND THE CHECK ENGINE LIGHT CAME ON AT AROUND 54K MILES. HAD IT CHECK OUT AT THE DEALERSHIP AND THEY STATED IT WAS A CAMSHAFT SENSOR, I HAD THEM REPLACE IT AT A COST OF $550. NOW AT 57K MILES THE CHECK ENGINE LIGHT HAS COME ON WITH THE EXACT SAME CODE, CAMSHAFT SENSOR. UPON RESEARCH THIS IS AN ENGINE/ENGINE COOLING:ENGINE. THIS IS A BALANCE SHAFT ISSUE COMMON ON THE M272 MERCEDES BENZ E350 BUILT B/T 2005-10. COST TO FIX IS DOCUMENTED @ $5,000-$8,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397671April 19, 2011
WHEELS
IT HAPPENED HAPPENED THAT WHEN WHEELS CAME IN CONTACT WITH A POT-HOLE, THE RIM BENT, DAMAGED TIRE, AND DRAGGED THE CAR. FIRST TIME IT HAPPENED AT 35100 MILES ON FEBRUARY 15, 2009 TO THE FRONT PASSENGER SIDE WHEEL, AND SECOND TIME AT 42300 MILEAGE ON MARCH 13, 2010 TO THE FRONT DRIVER-SIDE WHEEL. READING COMPLAINTS ON WEB SITE, IT APPEARS THAT LOT OF CUSTOMERS ARE SUFFERING FROM THIS PROBLEM. THIS APPEARS LIKE A POOR DESIGN WHICH CAUSE UNSAFE DRIVING SITUATION, AND HUGE FINANCIAL LOSS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396056April 15, 2011
FUEL SYSTEM, GASOLINE
BOUGHT A USED 2007 MERCEDES BENZ E350 MAR 14, 2011 DROVE LESS THAN 80 MILES BEFORE CHECK ENGINE LIGHT CAME ON BECAUSE OF CODE P0456. I HAVE TAKEN VEHICLE BACK TO THE DEALERSHIP ONLY TO FIND THAT THE FUEL SENDING UNIT IS LEAKING UNDER REAR SEAT/TRUNK AREA AND THAT THE VEHICLE NEEDS FRONT BRAKE PADS REPLACED. THESE ISSUE WAS A PREEXISTING PROBLEM THAT I WAS NOT TOLD ABOUT EVEN THOUGH DEALER DOCUMENTS SAY OTHERWISE. THERE IS EVIDENCE OF THAT ON THE EMISSIONS REPORT. THE CHECK ENGINE LIGHT HAD TO HAVE BEEN RESET TO SELL THE VEHICLE WITH KNOWN PROBLEMS TO AN UNSUSPECTING BUYER. THE VEHICLE WAS SUPPOSE TO HAVE BEEN SERVICED AT THE END OF JAN 2011 PER DOCUMENT WITH ONLY MINIMAL MILES ACCRUED AS THE CAR SAT ON THE LOT. I FIRST NOTIFIED DEALERSHIP APRIL 5, 2011 IT TOOK UNTIL THE 12TH FOR THEM TO FINALLY TELL ME TO BRING IT IN TO VERIFY PROBLEM. THE VEHICLE HAS BEEN IN THE SERVICE DEPARTMENT SINCE APRIL 12 2011 AND I CAN NOT GET ANYONE TO CALL ME BACK AS TO THE STATUS. THE SERVICE MANAGER APOLOGIZED FOR THE SITUATION BUT SAID HIS HAND ARE TIED UNTIL SOMEONE APPROVES THE REPAIRS. TODAY IS APRIL 15, 2011 I STILL HAVE NOT BEEN CONTACTED BY DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395745April 13, 2011
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2005 MERCEDES BENZ E350. THE CONTACT NOTICED THE CHECK ENGINE LIGHT ILLUMINATING ALONG WITH A LEAK UNDERNEATH HER VEHICLE. THE VEHICLE WAS THEN INSPECTED BY A DEALER WHO ADVISED HER THAT WHEN THE FUEL LEVEL WAS LOW AND SHE ADDED FUEL OUTSIDE AIR WAS ENTERING THE TANK CAUSING THE LEAK. THE ENTIRE FUEL LINE AND TANK WERE REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED HER THAT THEY WOULD NOT OFFER ANY ASSISTANCE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395388April 10, 2011
FUEL SYSTEM, GASOLINE
BOTH FUEL SENDING UNITS LEAKING FROM THE TOP OF THE FUEL TANK. FUEL WAS PUDDLING UNDER THE REAR SEATS AND WAS DRIPPING ON TO THE GROUND. BOTH SENDING UNITS WERE REPLACED AT OUR EXPENSE. OTHER OWNERS OF THE SAME VEHICLE ARE HAVING THE SAME ISSUES AND MERCEDES IS NOT COOPERATING WITH STARTING A RECALL PROCESS. THIS ISSUE IS A SAFETY CONCERN AS WELL AS AN ENVIRONMENTAL ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395389April 10, 2011
FUEL SYSTEM, GASOLINE
FUEL SENDING UNITS CRACKED ON DRIVERS SIDE CAUSING GAS TO POOL ON TOP OF SENDERS....LITERALLY SIX INCHES FROM WHERE MY THREE YEAR OLD SITS IN THE CAR. FUEL IS POOLING ON TOP OF SENDER UNITS AND THEN DRAINING DOWN GAS TANK AND OUTSIDE THE VEHICLE. IN ADDITION, THE ENTIRE CABIN OF VEHICLE INSIDE AND OUT SMELLS OF FUEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395218April 7, 2011
FUEL SYSTEM, GASOLINE
FUEL LEAK AT FUEL TRANSMITTER PASSENGER SIDE UNDER REAR SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392711March 23, 2011
FUEL SYSTEM, GASOLINE
I AM A SINGLE 1 OWNER OF A 2003 MERCEDES BENZ E55 AMG AND IT IS LEAKING FUEL INTO THE BACK SEAT ABOVE THE TANK. THE RECALL THAT WAS ISSUED IN 2008 WERE PERFORMED AND IT IS NOW LEAKING AGAIN, AND HAS WRECKED THE INSULATION ABOVE THE TANK. MB REFUSED TO HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392479March 22, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN ACCELERATING FROM A STOP LIGHT, THE CAR WOULD NOT SHIFT GEARS AUTOMATICALLY. THE CAR SEEMS TO BE STUCK IN 1ST GEAR OR NEUTRAL AS I COULD NOT GET PAST 20MPH WITHOUT MAXING OUT MY RPM'S. I HAD TO DRIVE 3 MILES GOING 20MPH TO GET SOMEWHERE SO I COULD GET TOWED. AFTER TOWED TO THE DEALERSHIP, THEY COULD NOT REPLICATE THE SITUATION. THIS HAS HAPPENED TWICE WITHIN A WEEK'S TIME. THIS IS A MERCEDES 2007 E350. I HAVE SEEN OTHER POSTS ABOUT THIS EXACT SAME THING WITH NO SOLUTION. THE DEALERSHIP SAID TO PULL OVER AND RESTART THE CAR. WHAT!!! WHAT KIND OF FIX IS THAT? I DO THAT TO MY HOME PC...I SHOULDN'T HAVE TO DO THAT FOR MY CAR! I BOUGHT THIS CAR LESS THAN 30 DAYS AGO...AND THE DEALERSHIP DOESN'T SEEM TO WANT ANY PART OF IT. I HAVEN'T EVEN MADE THE FIRST PAYMENT OR RECEIVED MY PERMANENT TAGS YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392282March 20, 2011
FUEL SYSTEM, GASOLINE
I OWN A 2005 AMG E55 MERCEDES BENZ. THE FUEL SENDING UNIT IS LEAKING GAS INTO THE CAR UNDER THE REAR SEATS. THIS WAS A RECALL ISSUE IN 2008. CAR WAS TAKEN TO MERCEDES AND THEY SAID THEY FIXED IT. NOW I AM GETTING THE SAME GAS LEAK AND FUMES INTO THE CAR. WHEN I CALLED MERCEDESA AND ASKED WHAT THEY FIXED THEY SAID THEY DON'T KNOW IF THEY FIXED THE LEFT OR THE RIGHT SIDE. NO ONE WANTS TO TAKE RESPONSIBILITY FOR THIS ISSUE. THIS CAR WAS PURCHASED FROM THE US SPECIFICALLY ATLANTA GEORGIA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390523March 17, 2011
ENGINE AND ENGINE COOLING:ENGINE
FAILURE OF THE BALANCE SHAFT (DEFECTIVE) CAUSING LOSS OF ENGINE TIMING AND ENGINE SKIPS AND STALLS. MERCEDES BENZ HAS CONCEDED IN TECH BULLETINS TO THEIR DEALER REPAIR SHOPS THAT THIS IS A COMMON DEFECT FOR 2005-2007 E-350 AND OTHER MODELS. THE DEALER REPAIRED MY CAR AND MB PAID 60% OF THE BILL AS A CONCESSION. REPAIR REQUIRED 30 HOURS OF LABOR (REMOVAL OF ENGINE, REPLACEMENT OF BALANCE SHAFT AND OTHER PARTS AND THEN REINSTALLATION OF ENGINE). COST WAS $4,000 AND MY OUT OF POCKET WAS $1,900. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386302March 3, 2011
POWER TRAIN
THE CHECK ENGINE LIGHT CAME ON AND THE ENGINE STARTED MAKING A "CLICKING" NOISE. I TOOK THE CAR TO THE MERCEDES DEALERSHIP AND THEY SAID THAT THE BALANCE SHAFT GEAR WAS COMPLETELY DETERIORATED. THEY DESCRIBED THE GEAR AS "CHEWED UP"! I HAD NO CHOICE BUT TO PAY $4,000.00 TO GET THE ENGINE REMOVED FROM MY CAR AND HAVE THE BALANCE SHAFT REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386205March 2, 2011
ENGINE AND ENGINE COOLING
2006 MERCEDES BENZ M272/M273 ENGINE. *BALANCE SHAFT ISSUE* OUR 2006 E350 MERCEDES BENZ WAS JUST DIAGNOSED THAT IT NEEDED THE BALANCE SHAFT REPLACED, A $5000-$8000 DOLLAR REPAIR. AFTER DOING SOME RESEARCH I HAVE FOUND THAT MANY MERCEDES COSTUMERS HAVE EXPERIENCED THE SAME PROBLEM. INFACT A CLASS ACTION LAWSUIT HAS BEEN FILED SPECIFICALLY DUE TO THIS ISSUE AND IT SEEMS THAT THIS ENGINE PART IS FAULTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10385060February 25, 2011
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
2006 MERCEDES BENZ E350W. CONSUMER STATES PROBLEM WITH LICENSE PLATE LIGHTS NOT WORKING AND THIRD BRAKE LIGHT STOPPED AS WELL. CONSUMER WAS NOTIFIED BY DEALER THAT THIS HAPPENS TO VEHICLES WITH AUTOMATIC TRUNK OPENING AND CLOSING *TGW THE DEALER INFORMED THE CONSUMER THAT THE ELECTRIC CABLE FROM THE ENGINE TO THE TRUNK COULD FAIL FOR UNKNOWN REASONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384539February 25, 2011
FUEL SYSTEM, GASOLINE
2004 MERCEDES E55 AMG LEAKING FUEL AFTER EVERY FILL. VERY STRONG FUEL SMELL INSIDE THE VEHICLE AFTER FILLING UP (STOPPED FILL BEFORE CLICK). REPAIRED PASSENGER SIDE FUEL SENDING UNIT UNDER BACK SEAT AT MB SERVICE BUT ISSUE IS STILL OCCURRING AFTER REPAIR. DURING A 6 OR 7 MONTH PERIOD, MERCEDES HAS TRIED TO FIX ON 5 OCCASIONS WITHOUT SUCCESS. THEY REPLACED ALL KINDS OF SENSORS IN THE ENGINE DEPT AND HAD THE CAR FOR OVER A MONTH BUT THE ISSUE WAS WITH THE FUEL RELATED PARTS. THEY MISS DIAGNOSED THE PROBLEM FOR THE FIRST 6 MONTHS. FINALLY MB DIAGNOSED THE ISSUE LATE 2010 AND REPLACED ONE OF THE SENDING UNITS, THE SENDING UNITS WERE ALSO REPLACED UNDER RECALL FOR THIS VEHICLE IN JULY 2008. MB STATED THE CAR WAS NOW REPAIRED BUT AFTER LEAVING THE DEALERSHIP THE CHECK ENGINE LIGHT CAME ON AGAIN. THE CAR HAS NOW FAILED AIR CARE, AN ADDITIONAL EXPENSE. ALL ISSUES RELATE TO FUEL TANK, EVAP VALVE AND DEFECTIVE FUEL SENDING UNITS. HESITATION, CHECK ENGINE LIGHT, ROUGH ENGINE OPERATION FUEL LEAKS AND SMELL. THIS IS CLEARLY A SAFETY ISSUE, FUEL VAPORS ARE COMBUSTIBLE. NOW MERCEDES HAS WASHED THEIR HANDS OF THE ISSUE AND WE (CONSUMERS AND OWNERS OF E55 AMG'S) ARE LEFT TO REPAIR THE PROBLEM AT OUR EXPENSE. THE RECALL CAMPAIGN #2008-020001 IN 2008 HAS RESULTED IN REPEATED FAILURES OF THE SENDING UNITS HOWEVER MERCEDES BENZ IS NOT TAKING RESPONSIBILITY. THERE ARE OVER 40 OWNERS OF THESE VEHICLES ON LINE WITH EXACTLY THE SAME ISSUES. MB USA NEEDS TO ACCEPT RESPONSIBILITY AND RECALL THESE VEHICLES FOR A FUEL CELL SAFETY ISSUE. THERE IS A POTENTIAL FOR COMBUSTIBLE FUEL VAPORS AND I PRAY IT DOES NOT HAPPEN BEFORE MB USA TAKES RESPONSIBILITY. ALTHOUGH THE NUMBER OF OWNERS ARE ONLY APPROXIMATELY 40 AT THIS POINT, THERE MAY BE MANY MORE OUT THERE WITH THE E-CLASS MB FUEL LEAK ISSUE. MB USA NEEDS TO OWN UP TO THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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