Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10361222October 19, 2010
TIRES
CONTINENTAL PRO 245/40 R18 93V KEEP BLOWING OUT ON ME 5TH TIRE IN LESS THEN 2 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358439September 30, 2010
ELECTRICAL SYSTEM:HORN
TL*THE CONTACT OWNS A 2010 MERCEDES E-CLASS. THE CONTACT WAS SITTING IN A PARKING LOT AND WAS ABOUT TO BE HIT BY ANOTHER VEHICLE SO HE TRIED TO ACTIVATE THE HORN WHICH DID NOT WORK. THE VEHICLE WAS NOT TURNED ON AT THE TIME. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE HORN WOULD NOT FUNCTION WHEN THE VEHICLE WAS TURNED OFF. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 7,800. UPDATED 12/29/10 *BF UPDATED 04/06/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357987September 28, 2010
AIR BAGS:SIDE/WINDOW
SIDE AND CURTAIN AIRBAGS DEPLOYED UNEXPECTEDLY WHEN STOPPING AT TRAFFIC LIGHT. NO IMPACT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354716September 9, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE SAFETY FAILURE IS THE MY TRANSMISSION GOES INTO NEUTRAL EVEN THOUGH THE GEAR SELECTOR HAS REMAINED IN DRIVE. PRESSING THE ACCELERATOR ONLY REVS THE ENGINE AND DOES NOT PROVIDE ANY ACCELERATION. I HAVE NO CHOICE BUT TO STOP THE VEHICLE WHETHER IT IS SAFE TO DO SO OR NOT AS I HAVE NO ABILITY TO MAINTAIN OR INCREASE MY SPEED TO SAFELY PULL OVER. AFTER STOPPING, I HAVE TO PUT THE CAR INTO REVERSE BEFORE I CAN THEN GET THE CAR BACK INTO DRIVE. THE PROBLEM HAS OCCURRED MULTIPLE TIMES WHEN DRIVING MY VEHICLE AND IS INCREASING IN FREQUENCY (TWICE IN 1 WEEK). THE PROBLEM HAS OCCURRED AT VARIOUS SPEEDS INCLUDING SEVERAL TIMES AT HIGHWAY SPEEDS ON THE HIGHWAY IN HEAVY TRAFFIC. I HAVE TAKEN THE CAR TO THE DEALERSHIP AND WAS TOLD THAT THE 13 PIN CONNECTOR AT THE TRANSMISSION HAS A SEAL THAT IS LEAKING. THIS HAS CAUSED A NEED FOR THE FOLLOWING TO BE REPLACED: EECTR-HYDRAULIC VALVE BODY, WIRE HARNESS TRANSMISSION, TRANSMISSION CONTROL UNIT, TRANS SERVICE W/13 PIN CONNECTOR FOR A TOTAL OF $6,164. I HAVE FOUND THAT MERCEDES ISSUED A STAR BULLETIN (DTB) DETAILING THIS BAD SEAL AT THE 13 PIN CONNECTOR. I HAVE ALSO FOUND INFORMATION THAT THE 3RD GENERATION OF THIS SEAL NO LONGER HAS THIS PROBLEM. I HAVE NOT HAD THE REPAIRS PERFORMED AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354162September 7, 2010
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TL*THE CONTACT OWNS A 2010 MERCEDES BENZ E350. THE CONTACT STATED THAT THE MUTE SWITCH FOR THE RADIO WAS DEFECTIVE. THE MUTE SWITCH WAS SUPPOSED TO STAY OFF UNTIL IT WAS MANUALLY TURNED BACK ON. THE CONTACT STATED THAT THE SWITCH DISENGAGED RANDOMLY SEVERAL TIMES WITHIN A FEW MILES. THE CONTACT STATED THAT THE SAFETY CONCERN WAS WHILE DRIVING AND THE RADIO UNEXPECTEDLY CAME ON. MERCEDES INFORMED HIM THAT WAS THE WAY IT SUPPOSED TO WORK. THE FAILURE MILEAGE WAS 10,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353478September 2, 2010
WHEELS, TIRES
TL*THE CONTACT OWNS A 2008 MERCEDES BENZ E350. WHILE DRIVING 30 MPH OVER A POTHOLE THE TIRE EXPLODED. THE TIRE WAS A CONTINENTAL CONTIPRO CONTACT SIZE 245/40R18.93V. THE FRONT PASSENGER TIRE EXPLODED AND THE RIGHT REAR TIRE DEVELOPED A BLISTER AND THE RIM WAS NO LONGER ALIGNED. THE FAILURE COULD HAVE LED TO A FATALITY DUE TO THE POOR DESIGN. THE WHEEL RIM ON THE TIRES WAS 18 INCHES AND THE TIRE WAS TWO TO THREE INCHES OFF THE GROUND. THESE ARE THE ORIGINAL TIRE AND RIMS THAT CAME WITH THE VEHICLE. THERE WERE NO INJURIES AND THE VEHICLE WAS NOT DAMAGED WHEN THE FAILURE OCCURRED. ROADSIDE ASSISTANCE REPAIRED THE TIRES. THE VEHICLE WAS DRIVEN TO THE DEALER THE FOLLOWING DAY. THE DEALER STATED THAT THEY WERE AWARE OF THE PROBLEM AND THE DEFECT; YET, THEY WERE UNABLE TO OFFER ANY ASSISTANCE. THE MANUFACTURER WAS CONTACTED AND INFORMED HIM THAT THEY WOULD GIVE HIM A FREE TIRE WHICH HE DID NOT RECEIVE. THE FAILURE MILEAGE WAS 20,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10353510September 2, 2010
SUSPENSION:FRONT
SITTING IN 2006 E55 AMG MERCEDES BENZ STATION WAGON ON SATURDAY AUGUST 29 2010 AT SHOPPING CENTER IN WHEN RIGHT FRONT AIRMATIC SUSPENSION GAVE WAY. CAR WAS NOT MOVING AT TIME. CAR NOW SITTING IN MY DRIVEWAY UNTIL THIS DANGEROUS ISSUE IS RESOLVED. CAR HAS APPROX 38000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353568September 2, 2010
WHEELS:RIM, WHEELS, TIRES
MB E-350 2008 IS EQUIPPED WITH LOW PROFILE TIRES CONTIPRO CONTACT 245/40 R 18 THE TIRES CONTACT DISTANCE FROM ROAD SURFACE TO BOTTOM OF RIM IS APP.2 INCH. THE RIM DIAMETER IS APP.19+ INCHES. THE WEIGHT OF THE VEHICLE FURTHER REDUCES THE CONTACT DISTANCE. THE MOMENTUM OF THE CAR AT NORMAL SPEED WHEN COMES ACROSS A SMALL POT WHOLE OR AN OBJECT THE RIM OF THE CAR ITSELF BURST THE TIRE RESULTING INTO TIRE EXPLOSION AND BENDING OF THE RIM. THIS IS A SERIOUS SAFETY ISSUE AND IF NOT CORRECTED IN A TIMELY MANNER MAY LEAD TO SERIOUS ACCIDENTS INCLUDING DRIVER AND OTHER PASSERS BY INCLUDING ROAD DEATH 2)THIS HAPPENS 2 TIMES. MBUSA ROAD ASSISTANCE CAME 2 TIMES AND INSTALLED DUMMY TIRE CAME WITH THE CAR. 3) MB USA REFUSED TO CORRECT THE PROBLEM I STRONGLY BELIEVE THAT THIS IS A DEFECTIVE DESIGN AND MUST BE REVIEWED AS THE RIM ITSELF MAY EXPLODE THE TIRE AND GET BENT AS WELL. UPDATED IVOQ 01/21/11 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353094August 31, 2010
SERVICE BRAKES, HYDRAULIC
2007 E-350 MERCEDES BENZ SEDAN 40,000 MILES; HAD TWO BRAKE FAILURES: POPPING SOUND FROM BRAKES AS IF CALIPERS STUCK AND RELEASED; BRAKE PEDAL GOES TO FLOOR. LITTLE IF ANY BRAKING POWER; BRAKES GENERATE EXCESSIVE HEAT BUT THEN RECOVER TO NORMAL. ON BOTH INCIDENCES (8/31 AND 8/21) MECHANIC COULD NOT REPLICATE DESPITE MULTIPLE TEST DRIVES (IN SHOP 5 DAYS) CAR NOW AGAIN GARAGED. AFRAID TO DRIVE. MB NOT RESPONSIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352224August 27, 2010
FUEL SYSTEM, GASOLINE
I HAD A MERCEDES BENZ E-CLASS RECALL TO REPLACE THE FUEL SENDING UNIT DONE IN 2008 AND A YEAR AND A HALF LATER I STARTED SMELLING GAS INSIDE MY CAR EACH TIME I FILLED UP THE TANK. I IGNORED IT IN THE BEGINNING BUT AFTER A WHILE I GOT THE CHECK ENGINE LIGHT ON. I WAS SURE IT WAS RELATED TO THE GAS SMELL SO I TOOK MY CAR TO THE DEALER FOR INSPECTION, AND THEY SAID THE FUEL SENDING UNIT NEEDED TO BE REPLACED COMPLETELY FOR A COST OF $1200 PLUS LABOR (UNFORTUNATELY I DID NOT BUY THE EXTENDED WARRANTY). I KNOW A CAR MECHANIC IN MY NEIGHBORHOOD WHO DEALS WITH QUITE A LOT OF HIGH END CARS AND CHARGES LESS THAN A THIRD OF WHAT THE DEALER DOES, SO RIGHT AWAY I PICKED UP MY CAR, BOUGHT AN O-RING FOR THE FUEL SENDING UNIT FROM THE DEALER'S PARTS STORE (THANKS TO THE RESEARCH I DID IN A MERCEDES FORUM), AND HAD IT REPLACED BY THE LOCAL MECHANIC I KNOW FOR $50. EVER SINCE, NO MORE LEAKS FOR NOW, BUT I DO THINK THIS IS A TEMPORARY SOLUTION AND IT MAY START LEAKING AGAIN AFTER THE SENDING UNIT'S FUEL CAP OR ITS O-RING STARTS MELTING AGAIN FROM OVERHEATING LIKE SOME OTHER MEMBERS IN THE FORUM MENTIONED. THIS MUST BE A DESIGN FLAW WITH THE CAR AND DEFINITELY NEEDS TO BE TAKEN SERIOUSLY BEFORE SOMEONE ENDS UP LOOSING HIS/HER LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351729August 25, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2006 E MERCEDES BENZ AT RANDOM, IN AN ATTEMPT TO ACCELERATE AFTER SLOWING DOWN OR STOPPIN THE VEHICLE WILL NOT ACCELERATE TO SUFFICIENT SPEED. MERCEDES BENZ HAS NOT BEEN ABLE TO LOCATE THE PROBLEM. THIS HAS PRESENTED A DANGER FOR OTHERS AND MYSELF ON SEVERAL OCCASIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351785August 25, 2010
FUEL SYSTEM, GASOLINE
WHENEVER I FILL THE GAS TANK STRONG SMELL OF GAS IN THE CABIN OF THE CAR. I REMOVED THE REAR SEAT TO FIND THE INSULATION BARRIER SOAKED IN GAS AND INSIDE THE MAINTENANCE PANEL WHERE THE FUEL FILTER ASSY. ON THE LH SIDE OF THE CAR, JUST BENEATH THE LH PASSENGER SEAT CUSHION, HAD A PUDDLE OF GAS STILL PRESENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350632August 19, 2010
FUEL SYSTEM, GASOLINE
2005 MERCEDES BENZ E55 FUEL SENDING UNIT WAS SPRAYING GAS INTO COMPARTMENT WHICH IS UNDERNEATH THE DRIVER SIDE BACK PASSENGER SEAT. THERE WAS A RECALL ON THE CAR ALREADY AND IT WAS REPLACED AND FAILED IN JUST 18MONTHS. BROUGHT THE CAR TO MERCEDES OF FREEHOLD AND THEY SAID "BEEN CHANGED UNDER RECALL" AND THEY CANT DO ANYTHING FOR ME NOW THAT THE NEW PART HAS FAILED. ENDED UP BUYING THE PART OUT OF POCKET AND REPLACING IT BECAUSE IT WAS NOT UNDER WARRANTY ANY MORE. GAS BEING SPRAYED UNDER THE BACK PASSENGER SEAT IS NOT SAFE AT ALL! NOT TO MENTION MY CABIN WAS FILLED WITH GAS FUMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349997August 17, 2010
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2003 MERCEDES E55. THE CONTACT WAS DRIVING 35 MPH WHEN HE NOTICED AN OVERPOWERING GASOLINE FUEL ODOR FROM THE VEHICLE INTERIOR. THE DEALER MADE REPAIRS TO THE FUEL TANK SEALS. LATER WHILE REFUELING THE VEHICLE, THE CONTACT NOTICED A LARGE PUDDLE OF GASOLINE UNDER THE VEHICLE. HE FURTHER INSPECTED THE FAILURE AND FOUND A LARGE PUDDLE OF GASOLINE FUEL ATOP THE FUEL TANK. THE CONTACT STATED THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER AN UNKNOWN MANUFACTURER'S RECALL FOR THE FUEL ASSEMBLY IN 2008. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347929August 7, 2010
VEHICLE SPEED CONTROL
ON MARCH 26TH AT 950 AM. MY E 350 MERCEDES BENZ 2006, ACCELERATED ON IT OWN ,CAUSING ME TO LOSE CONTROL OF THE CAR AND CAUSING AN ACCIDENT. THE BRAKES DID NOT WORK. I HIT A TRACTOR TRAILER AND A UTILITY POLE.. THE CAR WAS TOTALED AND I HAD INJURIES TO MY HANDS AND NECK. THE CAR WAS GOING AT HIGH SPEED DOWNHILL AND DID NOT STOP UNTIL THE FRONT TIRES COLLAPSED AFTER HITTING UTILITY POLE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10344743July 22, 2010
SUSPENSION
2006 MERCEDES BENZ E350 AIRMATIC SUSPENSION PUMP AND RELAY. WARNING LIGHT ON CLUSTER. CAR BECOMES INOPERABLE. $1200 REPAIR COST FOR PUMP FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342127July 9, 2010
SERVICE BRAKES, HYDRAULIC
MERCEDES BENZ E350 (2005). THE BRAKE SYSTEM WAS ALWAYS MALFUNCTION, IT HAS HAPPENED 4 TIMES IN A WEEK, MY CAR WAS TOOK LONGER DISTANCE TO COMPLETED STOP, AND ALSO DISPLAY A MESSAGE OF ' REDUCED BRAKING POWER DEPRESS BRAKE PEDAL FULLY'. SO THAT I TOOK MY CAR TO MERCEDES BENZ DEALER TO CHECK, THE SERVICE ADVISOR GAVE ME THE ANSWER WAS NEED TO REPLACE THE PART NUMBER OF 005-431-81-12, AFTER THAT I WENT HOME AND CHECK ON INTERNET AND FOUND OUT THAT MERCEDES BENZ HAVE A RECALL (RECALL NUMBER 2004050014 & 2005070007) FOR THIS KIND OF BRAKE ISSUES, AND THEN I TOOK MY CAR BACK TO THE DEALER FOR CHECKING ONE MORE TIME, NOW THEY ARE GIVING ME ANOTHER STORY, THEY SAID NOTHING WRONG WITH THE PART LISTED ABOVE, BUT STILL NEED TO REPLACE ANOTHER PART (PART NUMBER IS 000-430-0712). ACCORDING TO THE OPERATOR'S MANUAL, E-GLASS SEDAN, USA EDITION B2006, PAGE 400, IT HAS MENTIONED THAT WHEN THE MESSAGE DISPLAY ON SCREEN OF REDUCED BRAKING POWER DEPRESS BRAKE PEDAL FULLY', THAT MEANS IS THE ELECTROHYDRAULIC BRAKE SYSTEM IS IN EMERGENCY OPERATION MODE. CONSIDERABLY GREATER BRAKE PEDAL FORCE IS REQUIRED AND THE STOPPING DISTANCE IS INCREASED. I DEEPLY BELIEVE THAT THE BRAKE PROBLEM MUST RELATED TO THOSE TWO RECALL. BUT THE MERCEDES BENZ WAS REFUSED TO REPAIR AS NO COST. PLEASE ADVISE ME THAT WHAT SHOULD I DO, SHALL I BRING MY CAR TO OUR MERCEDES BENZ DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341618July 6, 2010
EQUIPMENT
WE LEASED MERCEDES E350 YEAR 2010 IN FEBRUARY. CAR'S RESPONSE WAS VERY GOOD AND WE LIKED THE CAR VERY MUCH. ON JUNE 16 I DROVE THE CAR ON FREEWAY FOR ABOUT 23 MILES THEN ON THE ROAD FOR ANOTHER MILE WITH COUPLE OF RED LIGHT STOPS. THEN I TURNED LEFT INTO THE PARKING LOT AND RIGHT TURN IN TO THE PARKING SPOT. AS I WAS ABOUT TO PARK I HEARD ENGINE REVVING UP , (THIS SOUND I NEVER HEARD BEFORE EVEN WHEN I STARTED THE CAR) CAR LUNGED FORWARD ON THE PARKING MEDIAN WITH GRASS (INCLINE). TO AVOID RUNNING INTO THE CAR ON THE OTHER SIDE I TURNED RIGHT, I STARTED PUMPING THE BREAK, THERE WAS A TREE AND CAR CLIPPED BARK OF THE TREE, DAMAGING FRONT AND SIDE OF THE CAR. CAR STOPPED CROSSING OVER TO THE RIGHT. IGNITION KEY 'THING' POPPED. BOTH AIR BAGS ON THE DRIVER SIDE WERE DEPLOYED, CAR STOPPED WITH TWO FLAT TIRES ON THE DRIVER SIDE. LUCKILY THERE WAS NO ON-COMING CAR IN THE PARKING LOT. IT IS MY OBSERVATION THAT SOME ERROR HAD OCCURRED FOR ENGINE TO REV UP LIKE THIS. KNEE AIR BAG DID LOT OF DAMAGE TO MY LEGS. LEFT LEG WAS BRUISED VERY HEAVILY AND SWELLED UP WHERE KNEE WAS NOT EVEN VISIBLE. THIS IS NOT TO COMPLAIN BUT TO DOCUMENT THE INCIDENCE. I WANT TO MAKE SURE IT DOES NOT HAPPEN AGAIN TO ME OR ANYONE ELSE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10341717July 6, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2010 MERCEDES 350 E CLASS 4 MATIC DRIVE SYSTEM DEFAULTS INTO SECOND GEAR AFTER EACH START CYCLE. THIS RESULTS IN A COMPROMISE OF TORQUE WHEN PULLING INTO TRAFFIC WHOLE FULLY LOADED ON A HOT DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340924July 1, 2010
STRUCTURE
TL*THE CONTACT OWNS A 2010 MERCEDES BENZ E350. WHILE DRIVING 65 MPH WITH THE WINDOWS OPEN, THE CONTACT COULD FEEL PRESSURE FROM THE WIND IN HIS EAR. THE PRESSURE MADE HIS EQUILIBRIUM UNBALANCED AND NEARLY CAUSED A CRASH TO OCCUR. THE CONTACT STATED THAT HE WAS FAMILIAR WITH SEVERAL RELATED COMPLAINTS. THE DEALER AND THE MANUFACTURER HAVE BEEN CONTACTED. THE MANUFACTURER STATED THAT HE WOULD HAD TO OPEN ADDITIONAL WINDOWS IN THE VEHICLE IN ORDER TO ALLEVIATE THE PRESSURE. THE FAILURE MILEAGE WAS 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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