Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10383090February 17, 2011
ENGINE AND ENGINE COOLING:ENGINE
2006 MERCEDES BENZ E350 4MATIC WAGON. CHECK ENGINE LIGHT DIAGNOSIS. CAMSHAFT TIMING RETARDED. VEHICLE NEEDS BALANCE SHAFT GEAR (WORN OUT). ESTIMATED COST OF REPAIR - $5,643.00. POTENTIAL CATASTROPHIC INCIDENT COULD HAPPEN AT ANYTIME. VEHICLE COULD MESS UP GEAR/TIMING CHAIN AND CAUSE ENGINE TO FAIL AND LOSS OF ALL POWER RELATED TO ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382329February 11, 2011
FUEL SYSTEM, GASOLINE
I SMELL STRONG GAS ODOR AT REAR DRIVER SIDE, WHEN I GET THE FULL TANK OF GAS. I WENT TO A SHOP AND LIFT THE CAR THAT I CAN SEE THE GAS LEAK AROUND THE TANK. I JUST WANT TO SAY THIS KIND OF LEAKING VERY DANGEROUS, BECAUSE UNDER THE TANK IS EXHAUST PIPE. THAT WOULD BE FIRED WHEN TOO MUCH GAS LEAKING AND NO MIL LIGHT COME ON. ALSO NO ANY RECALL FOR THE PROBLEM WHEN I CALL TO ASK THE MB DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376608January 13, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE HAD MY MERCEDES E350 FOR ABOUT 6 MONTHS. I PURCHASED USED AND THE CAR CURRENTLY HAS 70,000 MILES ON IT. I GOT A CHECK ENGINE LIGHT AND HAVE TAKEN THE CAR TO 3 MECHANICS. THE FAULT CODES COME UP AS P00017 AND P00018. THEY ARE TELLING ME I NEED TO REMOVE THE ENGINE AND REBUILD THE CAMSHAFT (ESTIMATED COST $5,000 -$6,000). I HAVE RESEARCHED THIS ON LINE AND FOUND MANY OTHER PEOPLE WITH THIS SAME VEHICLE THAT HAVE HAD THE SAME RESULT. I HAVE SPOKEN WITH MY LOCAL MERCEDES DEALER AND THEY ARE AWARE OF THE PROBLEM BUT OFFER NO ASSISTANCE TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375162January 7, 2011
FUEL SYSTEM, GASOLINE
MY 2003 MERCEDES E55 AMG SEDAN HAS A STRONG SMELL OF FUEL COMING FROM THE VEHICLE. I CONTACTED MY LOCAL DEALER AND THEY SAID THE PROBLEM WAS FIXED BACK IN 2008. APPARENTLY THE PROBLEM HAS NOT BEEN SOLVED AND I FEAR AN EXPLOSION FROM MY GARAGE FILLING UP WITH FUMES AND 2 SOURCES OF FIRE, MY FURNACE AND MY WATER HEATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372486December 27, 2010
WHEELS
TL*THE CONTACT OWNS A 2010 MERCEDES BENZ E350. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A LOUD POP NOISE. THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE TIRE WAS TORN APART. THE CONTACT INSTALLED THE SPARE TIRE AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THERE WAS A LARGE HOLE IN THE REAR PASSENGER SIDE WHEEL; THE WHEEL AND TIRE WERE REPLACED. THE FAILURE MILEAGE WAS 1,697 AND THE CURRENT MILEAGE WAS APPROXIMATELY 3,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372361December 24, 2010
TIRES, TIRES:SIDEWALL
I BOUGHT THE MERCEDES E350 2010 MODEL ON OCTOBER OF 2010 AND ABOUT NOV 30, MY LEFT SIDE TIRE IS BUST OPEN SECONDARY TO POT HOLE GRAVEL, THE INCIDENCE IS VERY SCARY, ALL THE SUDDEN CAR IS I FULL STOP AND LEAN TO THE LEFT SIDE. I HAVE TO CHANGE THE TIRE AND WENT TO THE MERCEDES DEALER AND OTHER TIRES SHOP FOR REPAIR. THEN I WAS HEARD THIS COMBINATION OF TIRES 245/40 R18 97V WHICH IS RIM IS 18 INCHES AND TIRES THICKNESS IN THE SIDE ARE TO THIN WHICH MAKE EASILY RUPTURE WITH SLIGHT CONTACT OF ANY SHARP. I AM FEELING OF INSECURITY FOR FLAT TIRES ANYTIME EVEN I BOUGHT THE NEWEST MODEL LUXURY CAR. I WOULD LIKE NHTSA FOR LOOK INTO THE DANGEROUS COMBINATION OF TIRES AND RIM FOR SAFETY OF ALL DRIVERS IN THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369384December 6, 2010
STRUCTURE
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ E350. THE CONTACT WAS DRIVING 1 MPH AND ATTEMPTING TO PARK THE VEHICLE WHEN THE BUMPER BECAME CAUGHT ONTO THE CEMENT BARRIER. THE CONTACT ATTEMPTED TO REVERSE BUT TO NO AVAIL. SHE THEN LIFTED THE BUMPER TO RELEASE THE VEHICLE FROM THE CEMENT BARRIER. SHE STATED THERE WAS A FLAP THAT WAS ATTACHED TO THE BUMPER THAT BECAME CAUGHT ONTO THE CEMENT BARRIER. THE ENTIRE FRONT END OF THE VEHICLE WAS DAMAGED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER ADVISED THE CONTACT TO REVERSE THE VEHICLE INTO THOSE TYPES OF PARKING SPACES. THE FAILURE OCCURRED TWICE. THE CONTACT CALLED THE MANUFACTURER AND THEY ADVISED HER ALSO TO REVERSE THE VEHICLE INTO CERTAIN TYPES OF PARKING BARRIERS. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367205November 22, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2010 MERCEDES BENZ 350 E4MATIC ROLLED AWAY AFTER PARKED ON HILL , PARKING BRAKE SET, AND ENGINE OFF. THE VEHICLE SHIFT SELECTOR WILL NOT MOVE TO PARK UNLESS KEY IS OUT OF IGNITION OR SHIFT LEVER IS PLACED IN PARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366738November 18, 2010
ENGINE AND ENGINE COOLING, WHEELS
FUEL TANK SEALS ARE LEAKING CAUSING A SAFETY HAZARD. WHEN I PARK IN MY GARAGE THERE IS A GASOLINE SMELL. THE CATALYTIC CONVERTER OPERATES AT A HIGH TEMP. MAKING THE CAR UNSAFE IN A CLOSED IN PLACE. DEALER MERCEDES-BENZ OF NORTH PALM BEACH SAID THIS IS NOT COVERED UNDER WARRANTY. THE REPAIR COST IS $680. SAFER A BATTLE THEY OFFERED $217 CREDIT. I REFUSED TO PAY FOR A REPAIR ON A CAR THAT IS UNDER WARRANTY AND HAS A SERIOUS SAFETY DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365514November 12, 2010
STRUCTURE
TL*THE CONTACT OWNS A 2009 MERCEDES BENZ E350. THE CONTACT STATED THAT THE UNDERCARRIAGE SHIELD BECAME LODGED ON PARKING BUMPERS AND OTHER ROAD OBJECTS. THE SHIELD CAUSED THE BUMPER TO FRACTURE FROM THE VEHICLE WHENEVER IT BECAME LODGED ON AN OBJECT. THE DEALER ADVISED THE CONTACT TO DRIVE CAUTIOUSLY. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364387November 8, 2010
FUEL SYSTEM, GASOLINE
I CAME OUT TO MY CAR THE MORNING AFTER FILLING UP THE TANK FULLY AND SMELLED A STRONG ODOR OF GASOLINE INSIDE THE CAR. I DROVE IT TO THE DEALER AND IT TURNS OUT THE FUEL FILTER/FUEL SENDING UNITS HAD CRACKED AND WERE LEAKING FUEL. THERE IS A SENDING UNIT ON EITHER SIDE OF THE FUEL TANK UNDER THE REAR PASSENGER SEATS, AND THE FUEL WAS LEAKING OUT THE TOPS OF THESE SENDING UNITS INTO THE CABIN OF THE VEHICLE. BECAUSE I CAUGHT IT EARLY, THE GASOLINE HAD ONLY POOLED ON THE TOP OF THE FUEL SENDING UNIT AND NOT SPILLED INTO THE SEATS AND FOOTWELLS. THE DEALER DIAGNOSED THE ISSUE AS CRACKED SENDING UNITS AND SAID BOTH NEEDED TO BE REPLACED. I DID SOME RESEARCH ONLINE AND FOUND THAT THERE HAD BEEN A VOLUNTARY RECALL ON MY CAR IN 2008 BY MERCEDES-BENZ FOR THIS EXACT ISSUE. THE RECALL HAD BEEN PERFORMED BUT CLEARLY HAD NOT FIXED THE ISSUE, AS THESE PARTS FAILED AGAIN LESS THAN 2 YEARS LATER. THIS COMPLAINT IS THE SAME AS ANOTHER COMPLAINT ALREADY FILED ON THIS VEHICLE MODEL AND YEAR. THE DEALER REPLACED BOTH SENDING UNITS AS A REPAIR TO THE ISSUE. *TR UPDATED 05/02/11 *BF UPDATED 12/29/11 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365023November 8, 2010
SUSPENSION
TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E55 AMG. THE CONTACT WAS DRIVING 70 MPH WHEN THE AIR STRUT SUDDENLY EXPLODED, CAUSING THE VEHICLE TO DROP TO THE FENDER WALL. THERE WAS NO PRIOR WARNING BEFORE THE FAILURE. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364137November 5, 2010
EXTERIOR LIGHTING
RIGHT TURN SIGNAL LIGHT EXPLODED IN RAIN , GLASS CRACKED AND WAS VERY HOT TO TOUCH. PLASTIC CASING WAS TOTALLY DESTROYED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363893November 3, 2010
FUEL SYSTEM, GASOLINE
SUDDEN ENGINE STOPPAGE WHILE DRIVING WITH LOSS OF ENGINE POWER AND POWER STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363904November 3, 2010
FUEL SYSTEM, GASOLINE
ENGINE SUDDENLY STOPPED WHILE IN CENTER LANE IN TRAFFIC WHILE MANEUVERING TO MAKE LEFT TURN. THIRD TIME THIS HAPPENED. LOW PRESSURE FUEL PUMP HAD BEEN REPLACED WITH A NEW ONE TWICE BEFORE BY MERCEDES DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363434October 31, 2010
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, FUEL SYSTEM, GASOLINE
CHECK ENGINE LIGHT CAME ON. SMELLED GAS IN AND AROUND CAR. DEALER FOUND MINOR PURGE LEAK. VEHICLE FAILED FUEL TANK LEAK TEST. GAS IS POOLING IN THE AREA UNDER THE BACK SEAT BEHIND THE DRIVER. SMALL NIPPLE CANNOT BE REPLACED WITHOUT DAMAGE. RECOMMENDED NEW FUEL TANK. FUEL SENDING UNIT IS A DISASTER. SAME TYPE OF SYSTEM THAT WAS IN THE E55 AMG WHICH WAS RECALLED. PLEASE INVESTIGATE. UPDATED 01/28/11 *BF ACCORDING TO THE INVOICE, THE FUEL TANK WAS LEAKING AT THE TOP OF THE TANK AROUND THE EXPANSION PLUG. UPDATED 02/03/11 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362294October 25, 2010
ELECTRICAL SYSTEM, SEATS
TURNED DRIVERS SEAT HEAT FEATURE ON, AFTER A FEW MINUTES I SMELLED BURNING. MERCEDES JUST REPAIRED A/C (3 VISITS) SO TURNED OFF THE A/C. NEXT THINK I KNOW SMOKE IS COMING FROM DRIVERS SEAT, MY 3YR OLD RIDING IN HER CAR SEAT "INSTALLED" BEHIND ME. HEATER IN DRIVERS SEAT WAS BURNING, WITH THE AIR NO LONGER BLOWING, SMOKE WAS NOW VISIBLE. I HAD TO CROSS 3 LANES OF TRAFFIC TO PULL OVER. THE "FIRE" BURNED A HOLE THROUGH THE LEATHER SEAT TO MY JEANS LEAVING ME A SLIGHT BURN. CAR TOWED TO MERCEDES. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10361675October 22, 2010
FUEL SYSTEM, GASOLINE
MY W211 BEGAN TO SMELL OF FUEL WHILE PARKED IN MY GARAGE. SEVERAL WEEKS LATER, I AWOKE TO A VERY STRONG GAS SMELL IN MY GARAGE. WHEN I MOVED THE CAR OUT, A PUDDLE OF GAS WAS BENEATH MY CAR AND IT LITERALLY POURED FUEL OUT AS I BACKED IT DOWN THE DRIVEWAY. I TOOK THE CAR IN FOR REPAIR AT THE DEALER AND THEY REPLACED TWO SEALS AND DECLARED IT GOOD. THE NEXT DAY, I FILLED THE CAR AGAIN AND IT SMELLED JUST AS BAD AS BEFORE. THE DEALER REPLACED THE SEALS AND THE PUMP MODULES AND IT TOOK OVER A MONTH TO GET THE SMELL OUT OF THE CAR. APPROXIMATELY SIX WEEKS LATER, I'M NOT NOTICING A FAINT SMELL OF GAS YESTERDAY AND A STRONGER SMELL TODAY. I DISCUSSED WITH MERCEDES BENZ USA AND THEY SAID THAT THE CAR WAS REPAIRED UNDER A 'TECHNICAL SERVICE BULLETIN' IN 2008, BUT IT'S BECOMING CLEAR THAT THE PROBLEM IS NOT GOING AWAY. THE FUEL PUMP MODULES ARE IN SEALED COMPARTMENTS UNDERNEATH THE PASSENGER SEAT, WHICH COMMUNICATES WITH THE INTERIOR. ADDITIONALLY, FUEL CAN POOL IN THIS AREA - WITH THE ELECTRICAL CONNECTIONS FOR THE FUEL PUMPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361324October 20, 2010
FUEL SYSTEM, GASOLINE
I OWN A 2008 MERCEDES E350 4MATIC. AFTER A TRIP, WITH THE CAR SITTING AT THE AIRPORT FOR A WEEK IN WARM WEATHER, I ENTERED THE CAR AND NOTICED A STRONG GASOLINE ODOR. I VENTED THE CAR AND DROVE HOME. THE ODOR REMAINED. SUBSEQUENTLY I HAD THE CAR PUT ON A LIFT AND THERE WAS A STAIN COMING DOWN AROUND THE SIDES OF THE GAS TANK. I ALSO REMOVED THE REAR SEAT AND NOTICED THAT THE SEAT FOAM WAS SATURATED WITH A GASOLINE SMELL DIRECTLY ABOVE THE ACCESS PANEL FOR WHAT I BELIEVE IS THE FUEL PUMP ASSEMBLY. I UNDERSTAND FROM LOCAL MECHANICS THAT THIS MAY BE A FREQUENT OCCURRENCE WITH MB E SERIES CARS. THIS LEADS TO A VERY DANGEROUS SITUATION IN TERMS OF POTENTIAL FIRE/EXPLOSION AS WELL AS EXCESSIVE EVAPORATIVE EMISSIONS. MB USA STATED THAT THEY DO NOT HAVE AN ACTIVE RECALL CAMPAIGN FOR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361186October 19, 2010
WHEELS
TL*THE CONTACT OWNS A 2008 MERCEDES BENZ E350. WHENEVER THE VEHICLE IS IN MOTION THERE WAS A THUMPING NOISE COMING FROM THE WHEELS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY FOUND THREE OF THE FOUR WHEELS WAS BENT AND CRACKED. THEY REPAIRED THE WHEELS PER THE WARRANTY. AFTER THE VEHICLE WAS REPAIRED IT CONTINUED TO MAKE NOISE BECAUSE THE BENT WHEELS CAUSED OTHER PROBLEMS TO OCCUR ON THE AXLE AND TIRES. THE DEALER INFORMED HIM TO CHANGE THE TIRES BUT HE FELLS IT IS THE DEALER RESPONSIBILITY TO CHANGE THE TIRES AND REPAIR THE AXLE WHICH WAS NOT COVERED UNDER THE WARRANTY. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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