Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10198774August 7, 2007
STRUCTURE:BODY:DOOR
I RECENTLY PURCHASED A BRAND NEW 07 SEDAN. PLEASE CONTACT ME TO DISCLOSE THE AUTOMAKER. RECENTLY, WHILE AT A RED LIGHT I NOTICED MY 2 YEAR OLD PULLING UP THE LOCK NOB AND THEN THE LEVER TO OPEN THE REAR DOOR! I IMMEDIATELY STOPPED TO ENGAGE THE CHILD PROOF LOCK ON THE REAR DOOR AND COULD NOT FIND THE LEVER. I CALLED THE DEALER AND THEN SPOKE WITH 3 SALES PEOPLE, 3 SERVICE PEOPLE INCLUDING SERVICE MANAGERS ETC ETC ... AT 2 DEALERSHIPS. THEY ALL TOLD ME DIFFERENT STORIES. 1) OF COURSE IT HAS THE FEATURE. 2) WE JUST HAVE TO FIND OUT HOW TO ACTIVATE IT. ET ETC ETC.. ALL WERE EVENTUALLY SHOCKED TO FIND OUT THAT THE CAR DID NOT HAVE IT!!!! I CALLED THE US HEADQUARTERS FOR THE MANUFACTURER AND THEY TELL ME THAT THEY DON'T HAVE SUCH A FEATURE AND HAVE NEVER HAD IT IN ANY OF THEIR CARS..! AND I SHOULD DISCIPLINE MY CHILD BETTER. WHY ARE THE DEALERSHIPS THAN NOT AWARE OF THIS AND I ACTUALLY HAD 2 SERVICE TECH'S LOOK FOR THE FUNCTION ALL OVER MY CAR THE OTHER DAY. I HAVE A CAR THAT I CANNOT USE TO TRANSPORT MY CHILDREN BECAUSE OF A FEAR THEY WILL OPEN THE REAR DOOR JUMP OR CAUSE A MAJOR ACCIDENT ON THE ROAD....THIS AUTOMAKER SHOULD NOT BE SELLING AUTOMOBILES IN THIS OR ANY OTHER COUNTRY WITHOUT HAVING A FEATURE THAT ALL OTHER CAR MAKERS HAVE. I NEED YOUR HELP TO NOTIFY OTHER PARENTS AND ANY OTHER GROUPS OF THIS IMPORTANT INFORMATION. THE DEALERSHIP WOULD NOT TAKE THE CAR BACK AND I AM NOW USING MY WIFE'S CARE SOLELY FOR TRANSPORTING MY CHILDREN AND MY BRAND NEW CAR IS IN THE GARAGE MOST OF THE TIME!!? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197966July 31, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
MY MERCEDES BENZ E-350 HAS INTERMITTENTLY EXPERIENCED PROBLEMS WITH ITS 7-SPEED TRANSMISSION. THE TRANSMISSION LOCKS UP IN A HIGH GEAR AND WILL NOT SHIFT EITHER AUTOMATICALLY OR MANUALLY. THE ONLY WAY TO CLEAR THE PROBLEM IS TO TURN OFF THE ENGINE AND RESTART. TWICE IN THE LAST WEEK IT HAS RESULTED IN NEAR COLLISIONS. DEALER FIX OF TOPPING OFF TRANSMISSION FLUID AND RESETTING THE COMPUTER DOESN'T SOLVE PROBLEM.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193398June 14, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2007 MERCEDES BENZ E350. THE CONTACT STATED THAT HIS VEHICLE HAS STALLED AT LEAST FOUR TO FIVE TIMES. WHILE DRIVING 75 MPH, THE VEHICLE WILL SHUT OFF AND THEN RESTART TEN MINUTES LATER. DURING THE FAILURE, THE STEERING WHEEL LOCKS UP AND THE TURN SIGNAL DOES NOT WORK. A VALID VIN WAS UNKNOWN. THE CURRENT MILEAGE IS 4,090 AND FAILURE MILEAGE WAS 3,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190352May 9, 2007
STRUCTURE:BODY:DOOR
THE CLEAR COAT PAINT ON THE 2006 MERCEDES BENZ E350 AWD IS PEELING ON THE LOWER RIGHT REAR DOOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186847March 19, 2007
SERVICE BRAKES, HYDRAULIC, SUSPENSION:FRONT:CONTROL ARM:LOWER ARM, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, SEATS
2005 MERCEDES-BENZ E 55 AMG CUSTOMER STATES THAT HE TOOK THE CAR IN FOR SERVICE SEVERAL TIMES AND WAS SENT A RECALL #2005110001 AFTER PICKING CAR UP THE NEXT WEEK SAME PROBLEMS HE WAS CHARGED FOR SERVICE AND WANTS TO REIMBURSED**CC THE CONSUMER STATED AFTER THE RECALL WAS PERFORMED, THE VEHICLE NEVER DROVE THE SAME. THE CONSUMER STARTED TO EXPERIENCE OTHER PROBLEMS. THE CONSUMER STATED THAT THE BRAKING WAS DIFFERENT AND IT REQUIRED EXTRA EFFORT. WHILE DRIVING, THE BRAKE LIGHT FLUID LIGHT ILLUMINATED. THE CONSUMER TOOK THE VEHICLE TO A MECHANIC WHERE IT WAS DETERMINED THE SBS HYDRAULIC UNIT WAS DAMAGED AND LEAKING, WHICH WAS THE SAME PART THAT WAS REPLACED AT THE DEALERSHIP UNDER RECALL. THE SEAT SWITCH WAS REPLACED, THE LOWER CONTROL ARM BUSHINGS WERE WORN. THE AIR BAG LIGHT WOULD ILLUMINATED WHEN THERE WAS NO ONE SITTING IN THE PASSENGER SEAT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182113February 9, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I WAS DRIVING MY MERCEDES E350 ON THE HIGHWAY AT 60 MPH WHEN I HEARD AN EXPLOSION. THE SUNROOF HAD EXPLODED WHILE I WAS DRIVING AND SHOWERED GLASS SHARDS INTO THE INTERIOR. MOST OF THE GLASS LANDED IN THE REAR OF THE VEHICLE. WE COULD NOT FIND ANY ROCKS OR THE LIKE INSIDE THE VEHICLE AFTERWARDS. ANYONE WHO HAD BEEN IN THE BACK SEAT WOULD HAVE BEEN INJURED BY THE VERY SHARP GLASS FRAGMENTS. ALTHOUGH I WAS EXTREMELY STARTLED I WAS ABLE TO KEEP CONTROL OF THE VEHICLE. I DON'T KNOW IF A ROCK BROKE THROUGH THE GLASS OR WHETHER THE GLASS SIMPLY EXPLODED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179460January 23, 2007
ELECTRICAL SYSTEM
CAR WILL NOT START. THE CAR IS 8 MONTHS OLD AND THERE IS AN ELECTRICAL PROBLEM OF SORTS THAT WILL CAUSE THE RADIO TO DIE, NAVIGATION SYSTEM TO DIE, PHONE ON MASTER PANEL TO DIE AND THEN POWER STEERING WILL BE LOST. WITHIN 12 HOURS OF THIS HAPPENING THE CAR WILL NOT START AND THE ELECTRONIC KEY WILL NOT OPEN THE DOOR AS THE ENTIRE CAR IS DEAD. THE MERCEDES DEALERSHIP HAS CHECKED OUT THE CAR AND REPLACED THE ENTIRE MASTER PANEL, AND THE INSTANCES STILL OCCUR. THEY HAVE PERFORMED MANY DIAGNOSTIC TESTS OVER A 7 DAY PERIOD, AND THEY STILL CAN NOT DETERMINE WHAT THE CAUSE. THE UNCERTAINTY AND UNRELIABILITY OF THE CAR MAKES IT UNNERVING FOR A FEMALE TRAVELING SALES PERSON. YOU JUST NEVER KNOW WHEN YOU WILL GET STUCK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170373October 10, 2006
AIR BAGS:FRONTAL, VEHICLE SPEED CONTROL
DT*: THE CONTACT STATED THERE WAS A STRANGE ODOR LIKE ROTTEN EGGS OBSERVED IN THE VEHICLE. WHILE STOPPED AND WAITING FOR A PARKING SPACE TO OPEN UP, THE ENGINE REVVED AND ACCELERATED FORWARD ALTHOUGH THE BRAKES WERE DEPRESSED. THE SPEED AT IMPACT WITH THE OTHER VEHICLE WAS 40 MPH. AFTER THE IMPACT THE IGNITION WAS TURNED OFF HOWEVER THE ENGINE WAS RACING AND THE FRONT WHEELS WERE STILL SPINNING AND SMOKING. THE SEATBELTS WERE WORN AT THE TIME OF IMPACT, BUT REMOVED TO EXIT THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THE CONTACT WAS SENT TO THE HOSPITAL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10166940August 22, 2006
ELECTRICAL SYSTEM
SUBMISSION FOR DEFECTIVE 2006 MERCEDES E-350 STATION WAGON FROM PLAZA MOTORS COMPANY. *TS THE CONSUMERS PURCHASE STATION WAGONS BECAUSE THEY OFTEN PURCHASE ITEMS THAT CANNOT BE CARRIED IN A SEDAN. THE OPERATOR'S MANUAL GIVES DIRECTION AS TO HOW TO LOWER THE BACK SEATS TO EXPAND THE CARGO COMPARTMENT. THE PROBLEM IS THAT WHEN THE REAR SEATS WERE LOWERED THE FRONT PASSENGER SEAT COULD NOT BE SLID BACK, USING THE CONTROLS ON THE SIDE OF THE DOOR, FOR AN ADULT PASSENGER TO RIDE IN THE FRONT SEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THIS WAS A DESIGN PROBLEM ORIGINATING IN GERMANY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138459October 4, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION IS MALFUNCTIONING, FAIRLY CONSISTENT AT LOW SPEEDS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136155September 11, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED A 2006 MERCEDES E350 IN AUGUST 13 AND TODAY WITH 1175 MILES ON THE ODOMETER; THE TRANSMISSION FAILED. I WAS DRIVING ABOUT 30 MPH AND ALL OF A SUDDEN; THE ENGINE HIGH REVVED LIKE IT WENT INTO NEUTRAL. THE VEHICLE WAS STUTTERING LIKE THE CLUTCH WAS SLIPPING (THE CAR IS A AUTOMATIC) AND WAS BARELY MOVING; I PULLED OFF TO THE SIDE AND CONTACTED SOS SYSTEM. THERE WAS NO CHECK ENGINE FAILURES ON THE OBC. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134348August 26, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED ON 07-26-2005 LEFT ME STRANDED ON STREET IN HILLSIDE NJ CAR HAD TO BE TOWED TO DEALERSHIP. THEY INDICATED IT WAS A COMPUTER PROBLEM MALFUNCTION AND REPLACED COMPUTER. TRANSMISSION STILL HAVING SLIPPING OCCASIONALLY SVC DEPT SAID THEY FIND NOTHING WRONG. MB IGNORING MY REQUEST FOR A NEW CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132362August 2, 2005
TIRES
MERCEDES BENZ E350 TIRE EQUIPMENT BURST WHILE DRIVING.***NO ANSWER REQUIRED***. *MR THE CONSUMER REQUEST REIMBURSEMENT FOR THE COST OF THE NEW TIRE INSTALLED ON THE VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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