Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10442575January 5, 2012
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. THE CONTACT STATED THAT FUEL FUMES WERE EMITTED INSTO THE VEHICLE EACH TIME THE VEHICLE WAS STARTED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE FUEL TANK WAS LEAKING DUE TO A CRACK. THE DEALER ALSO STATED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442187January 3, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THE VEHICLE WOULD NOT RESPOND. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. A LOCAL MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 61,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441507December 28, 2011
FUEL SYSTEM, GASOLINE
GASOLINE ODOR WAS SMELLED IN/OUT AFTER FILLING UP. FOUND GAS-LEAK BENEATH DRIVER'S REAR SEAT, ON TOP OF GAS TANK, INSIDE THE CABIN. ALSO FOUND GAS DROPS ON GARAGE FLOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441324December 27, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 E350 MERCEDES BENZ. THE CONTACT STATED THAT THE TAIL GATE WOULD UNLATCH AND OPEN SPORADICALLY AND WITHOUT WARNING. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 12,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440878December 21, 2011
ENGINE AND ENGINE COOLING
CHECK ENGINE CAME ON I TOOK IT TO THE DEALER, THE DEALER STATED THAT IT WAS A FAULTY BALANCE SHAFT GEAR AND I RECEIVED A $5000 (FIVE THOUSAND DOLLARS) ESTIMATE FOR REPAIR. I TOOK IT TO AN INDEPENDENT MECHANIC, HE TRIED TO REPLACE THE CAMSHAFT EXHAUST BUT THE ENGINE LIGHT WAS STILL ON, HE THEN DETERMINED THE SAME PROBLEM FAULTY BALANCE SHAFT GEAR... MY CAR IS ONLY 74000 MILES NOW, SO MUCH FOR A MERCEDES BENZ CAR UNDER 100,000 MILES..HOPE THIS TO BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440426December 19, 2011
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
MY CHECK ENGINE LIGHT IS ON SO I TOOK IT TO THE MB DEALER AND THEY STATED THAT IT WAS A BALANCE SENSOR LOCATED INSIDE THE ENGINE AND IT COST $7000.00 TO FIX CAUSE THE ENTIRE ENGINE HAS TO BE TAKEN OUT, MY CAR ONLY HAS 70,000 MILES AND I HAVE NOTICED THAT MANY PEOPLE ARE COMPLAINING ABOUT THIS ISSUE WITH THEIR MB CARS AS WELL. THERE ARE HUNDREDS OF PEOPLE COMPLAINING ABOUT THIS PROBLEM WITH THEIR BENZ AND THERFORE THERE SHOULD HAVE BEEN SOME RECALL ON IT BY NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439789December 13, 2011
FUEL SYSTEM, GASOLINE
2007 VEHICLE WITH LESS THAN 30,000 MILES. UPON FILLING FUEL TANK, VEHICLE EMITS GAS ODOR NEAR TANK LOCATION (REAR PASSENGER SIDE WHEEL). THIS CONTINUES UNTIL LEVEL IN FUEL TANK IS BELOW APPROX. 3/4 FULL. DEALER INITIALLY REPLACED SEALS ON FUEL TANK. PROBLEM CONTINUED AND THEY ARE NOW REPLACING THE FUEL SENDING UNITS. BASED ON WHAT I HAVE SEEN ON VARIOUS DISCUSSIONS AND FORUMS, THIS SEEMS TO BE A CONSISTENT, RECURRING ISSUE AND ONE THAT SHOULD BE ADDRESSED BY THE MANUFACTURER. GAS POOLING ON TOP OF THE TANK BEHIND THE REAR SEAT AND THE RELATED EMISSION OF FUMES IS NOT ACCEPTABLE NOR SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439321December 11, 2011
VEHICLE SPEED CONTROL
I WAS PULLING INTO A PARKING SPOT AT MY HEALTH CLUB. AS I WAS ABOUT TO STOP, MY VEHICLE SUDDENLY AND VIOLENTLY ACCELERATED GOING INTO THE CURB, UP A DIRT BERM AND OVER SOME VERY LARGE BOULDERS. I NEVER MADE IT OVER THE BERM BECAUSE THE CAR GOT LODGED ONTO OF A LARGE ROCK. WHEN IT WAS OVER, IT TOOK A COUPLE OF SECONDS, I KNOW THAT MY FOOT WAS PUSHING HARD ON MY BRAKE. HOWEVER, I DOUBT THAT WOULD HAVE STOPPED THE CAR. I WILL REPORT THIS TO MERCEDES BENZ, HAVE IT CHECKED, BUT I AM NOT OPTIMISTIC THEY WILL FIND ANYTHING WRONG. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10438976December 8, 2011
FUEL SYSTEM, GASOLINE
SUMMARY: BOTH FUEL SENDING UNITS LEAKING FROM THE TOP OF THE FUEL TANK. FUEL WAS PUDDLING UNDER THE REAR SEATS AND WAS DRIPPING ON TO THE GROUND. MY 6 YEAR OLD SON GOT IN THE CAR THIS MORNING AND COMPLAINED THAT IT SMELLED LIKE GAS. THIS A MAJOR SAFETY ISSUE AS WELL AS AN ENVIRONMENTAL ISSUE. WHAT WOULD HAPPEN IF THE LEAKING FUEL CAME IN CONTACT WITH A HOT EXHAUST PIPE? A RECALL WAS ISSUED FOR THIS SAME PROBLEM IN 2008, HOWEVER, THE RECALL DID NOT RESOLVE THE PROBLEM, IT ONLY DELAYS IT UNTIL YOU ARE OUT OF WARRANTY AND ARE FORCED TO PAY OUT OF POCKET FOR A COSTLY REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438094December 2, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2005 MERCEDES BENZ E55. THE CONTACT STATED THAT THERE WAS A STRONG FUEL ODOR INSIDE OF THE VEHICLE WHILE PARKED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON SEVERAL OCCASIONS WHERE THE FUEL PUMP WAS REPLACED BUT THE FAILURE PERSISTED. THE VEHICLE WAS TOWED BACK TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE FUEL SENDING UNIT WAS LEAKING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437948December 1, 2011
FUEL SYSTEM, GASOLINE
I HAVE A 2007 E350. MY GARAGE SMELLS OF FUEL EVERY TIME WHEN I FILL UP THE TANK. THE DEALER MENTIONED THAT THERE IS ISSUE WITH FUEL TANK. THERE ARE THOUSANDS OF COMPLAINS OUT THERE BUT MERCEDES WILL NOT MAKE A RECALL AND HANDLE THE REPAIRS. THIS IS NOT A WEAR AND TEAR PROBLEM. THIS IS SHOULD BE A RECALL FROM MERCEDES. SINCE THIS IS KNOWN PROBLEM AND NOT THE FIRST PERSON COMPLAINING ABOUT THIS, MBUSA SHOULD BE PAYING FOR THESE FAILURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437432November 28, 2011
SERVICE BRAKES, HYDRAULIC
MERCEDES BENZ KNOWS ABOUT THE SBC UNIT WEARING OUT THE BRAKES PREMATURELY YET HAS DONE NOTHING ABOUT IT. THERE HAS BEEN A SOFTWARE UPDATE FOR THE BRAKES ALSO, BUT THIS HAS NOTHING TO DO WITH THE PREMATURE WEAR. THIS HAS TO DO WITH FIXING A BUG IN THE SOFTWARE FOR THE BRAKE LIGHTS TO COME ON AND FOR YOU TO BRING IN FOR SERVICE. PROBLEM IS THEY ARE CHARGING CONSUMERS FOR THIS BUG FIX. I HAD TO PAY $120. MY CURRENT MILEAGE IS 127,000. BRAKES HAVE BEEN REPLACED GOING ON 5 TIMES ALREADY. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437403November 27, 2011
FUEL SYSTEM, GASOLINE
STRONG GASOLINE ODOR WHEN TANK IS FILLED UP. ODOR PERSISTS UNTIL BELOW 3/4. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436932November 24, 2011
FUEL SYSTEM, GASOLINE
FUEL SYSTEM LEAKS AT SENDING UNIT/PUMP AFTER FUELING UP VEHICLE. FUEL SITS ON TOP OF SENDING UNIT/PUMP UNTIL FUEL TANK REACHES APPROX 3/4 OF A TANK. VEHICLE HAD CAMPAIGN(RECALL) FOR FUEL SENDER CONDUCTED IN 2008 ACCORDING TO DEALER AND MB USA. HAVE CONTACTED BOTH ABOUT THE ISSUE AND NEITHER SAY THEY'VE HEARD OF A PROBLEM. DEALER SAID THEY WOULD LOOK INTO IT BUT WOULD CHARGE A DIAGNOSTIC FEE. HAVE PICTURES OF FUEL ON OF SENDING UNIT/PUMP ALSO. AFTER FUELING VEHICLE THE VEHICLE CAN NOT BE STORED IN MY GARAGE DUE TO THE VAPOR FUMES FILLING MY GARAGE AND ALSO MY HOUSE. AFTER FUELING A STRONG SMELL OF GARAGE CAN BE SMELT OUTSIDE OF THE VEHICLE AND IN THE SUMMER MONTHS SMELT INSIDE THE VEHICLE AT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436940November 15, 2011
ENGINE AND ENGINE COOLING
FAULTY BALANCE SHIFT AND IDLE GEAR. REPLACED MANY COMPONENTS TO RECTIFY THE ISSUE ONLY TO FIND A STAR BULLETIN WAS AVAILABLE FOR THE FIX. ORIGINAL FOUND WHILE VEHICLE WAS UNDER WARRANTED AND TECHNICIAN FAILED TO FIX. NOW THAT CAR IS OUT OF WARRANTY, WILL INCUR A 6K FIX ON WHAT SEEMS TO BE DEFECTIVE OR SUBSTANDARD PARTS (BALANCE SHAFT SPROCKET AND THE TIMING CHAIN GUIDE WHEEL(IDLER)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435258November 11, 2011
WHEELS
THIS MB E-350( [XXX] )OF 2008 WITH 18" DIAMETER RIMS IS VERY POORLY DESIGNED WHICH IS CAUSING SERIOUS ROAD HAZARD AND MAY LEAD TO DEATHS AS THE ALUMINUM ALLOY RIM ITSELF DAMAGE THE TIRE THEREBY DEVELOPING SLOW LEAK /BUBBLES AND ULTIMATELY A CAUSE FOR SERIOUS ROAD ACCIDENT LEADING TO POSSIBLE DEATHS TIMELY ACTION IS REQUIRED TO BAN 18" DIAMETER RIMS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434134November 3, 2011
SEAT BELTS
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ E-350. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS BECAME INOPERABLE WHILE DRIVING 35 MPH AND ABOVE. THE CONTACT STATED THAT THE SEAT BELT WOULD CONTINUOUSLY VIBRATE AGAINST HIS SHOULDER. THE SEAT BELT WOULD VIBRATE SO UNCONTROLLABLY THAT THE CONTACT WOULD HAVE TO TUCK THE BELT UNDER HIS ARM TO DRIVE SAFELY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER THREE TIMES, AND THEY WERE UNABLE TO REPAIR IT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15. UPDATED 12/28/11*LJ THE CONSUMER STATED HE WAS NOT ABLE TO USE THE SEAT BELTS. UPDATED 03/16/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432291October 21, 2011
SERVICE BRAKES, HYDRAULIC
WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT STATED THAT HE DEPRESSED THE BRAKES AS HE APPROACHED THE INTERSECTION, BUT THEY FAILED TO RESPOND. FINALLY, AFTER GOING THROUGH THE RED LIGHT, HE CAME TO A FULL STOP. NO ONE WAS INJURED AND THE FAILURE WAS REPORTED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10430657October 18, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2006 MERCEDES E350. THE CONTACT STATED THAT THE VEHICLE WOULD SHUTTER, JERK AND LUNGE FORWARD ABNORMALLY WHEN TRAVELING OVER 28 MPH. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE DEFECT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428736October 4, 2011
FUEL SYSTEM, GASOLINE
I HAVE A 2007 E350 THAT HAD 2 CUPS OF FUEL SITTING RIGHT ABOVE MY LEFT FUEL SENDING UNIT AND FUEL TANK. MY GARAGE SMELLS OF FUEL EVERY TIME WHEN I FILL UP THE TANK. AFTER FURTHER INVESTIGATION AND RESEARCH, WE FOUND OUT THAT THERE IS ENOUGH LEAKING FUEL TO CAUSE A MAJOR FIRE IN MY CAR UNDERNEATH THE RIGHT BACK SEAT. CALLED THE DEALER AND THEY WOULD HANDLE THE ISSUE, BUT THEY WOULD STILL CHARGE FOR PARTS AND LABOR SINCE THE CAR DOES NOT HAVE MANUFACTURED WARRANTY ANYMORE. THERE ARE THOUSANDS OF COMPLAINS OUT THERE BUT MERCEDES WILL NOT MAKE A RECALL AND HANDLE THE REPAIRS. THESE CARS CAN CATCH ON FIRE SINCE THE FUEL IS LEAKING. I SCHEDULED AN APPOINTMENT FOR THE CAR TO BE FIXED BUT SINCE THIS IS KNOWN PROBLEM AND NOT THE FIRST PERSON COMPLAINING ABOUT THIS, MBUSA SHOULD BE PAYING FOR THESE FAILURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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