Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10427601September 27, 2011
SEATS
DRIVING 25-30 MPH AND SMOKE STARTED PORING OUT FROM UNDER THE DRIVERS SEAT AFTER TURNING ON THE SEAT HEATER AND A SMALL BURN HOLE APPEARED ON THE LEFT SIDE OF THE UPPER SEAT BACK. MAJOR SAFETY ISSUE SINCE THE CABIN OF THE VEHICLE FILLED WITH SMOKE. TOOK THE CAR TO THE DEALER WHERE THEY HAD TO ORDER A NEW SEAT BACK AND WOULD NOT COVER THE REPAIRS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426640September 21, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN
ENGINE/TRANSMISSION WAS ACTING JERKY AND SUDDENLY THE CAR LOST POWER TO ENGINE AND THE CAR BROKE ON IT'S OWN DOING CAUSING THE VEHICLE TO SWERVE INTO THE OTHER LANE. LUCKILY THERE WERE NO CARS BEHIND OR TO THE SIDE OF ME AS THIS WOULD HAVE SURELY CAUSED AN ACCIDENT. CURRENTLY THERE IS A CLASS ACTION LAW SUIT IN PLACE SPECIFICALLY TO THE ENGINE IN MY CAR AND THE PART AT FAULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425106September 12, 2011
AIR BAGS, VEHICLE SPEED CONTROL, STEERING
THE CAR ACCELERATED ON IT'S OWN IN A PARKING LOT LEADING TO A CRASH. THE CAR WENT INSIDE A BUILDING. MY FOOT WAS ON THE BRAKES ALL THE TIME, BUT CAR DID NOT STOP. AIR BAGS DID NOT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424435September 9, 2011
FUEL SYSTEM, GASOLINE
A STRONG ODOR OF GASOLINE WAS EMITTED BY THE CAR. TAKEN TWO TIMES TO BE REPAIRED, AND THE FAILURE CONTINUED. THE CAR WAS TAKEN BACK TO BE REPAIRED A THIRD TIME. THE DEALER INFORMED THE GAS TANK NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424525September 9, 2011
FUEL SYSTEM, GASOLINE, POWER TRAIN
MELT BROKEN GAS TANK, FUEL LEAK: * DRIVE SHAFT HAS SIGN OF RUBBING THE HEAT SHIELD * BURNED/MELTED RUBBER TUBE THAT COVERS THE METAL EMERGENCY BRAKE LINE (PASSENGER SIDE) * BURNED/MELTED HEAT SHIELD NEAR DRIVE SHAFT (PASSENGER SIDE) * BURNED/MELTED GAS TANK (PASSENGER SIDE) THAT HAD A HOLE AND CAUSED MASSIVE FUEL LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424117September 7, 2011
STEERING
TL* THE CONTACT OWNS A 2007 MERCEDES E350. THE CONTACT STATED THAT THE POWER STEERING DISABLED WHILE THE CONTACT WAS DRIVING. THE DEALER DIAGNOSED THAT THE POWER STEERING PUMP WOULD NEED TO BE REPLACED. THE MANUFACTURER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 10V459000 (STEERING:HYDRAULIC POWER ASSIST:PUMP) RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 32,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423845September 6, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT STATED THAT AFTER REFUELING THE VEHICLE, A STRONG ODOR OF GASOLINE WAS EMITTED. THE ODOR WOULD DISSIPATE ONCE THE AMOUNT OF FUEL WITHIN THE TANK DROPPED BELOW THREE-QUARTERS FULL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FUEL TANK WAS LOWERED. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THERE WAS A FAULTY GASKET ON THE FUEL SENDING UNIT. THE GASKET WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT TAKEN BACK TO BE REPAIRED A THIRD TIME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423134September 3, 2011
ENGINE AND ENGINE COOLING, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I JUST WAS ADVISED BY MY MERCEDES ONLY INDEPENDENT GARAGE THAT THE ON-GOING CEL ON MY 2006 E350 (48000 MILES) IS FOR THE CAMSHAFT WEAR MENTIONED IN THIS LAWSUIT. THE MECHANIC ADVISES REPAIR COST IS $6200. HE HAS THE BULLETIN AND HAS SEEN THIS ISSUE IN MULTIPLE CARS. I WILL BE COMPLAINING TO THE NHTSA AND HOPING NHTSA CAN RECOVER MY DAMAGES FOR THIS OBVIOUS AND KNOWN DEFECT.CHECK ENGINE LIGHTS STAR DIAGNOSIS INDICATED : CODE 1200 AND 1208 ( P0016 AND P0017) FOR MB E350 2006 48000 MIL MERCEDES HAS KNOWN ABOUT THIS PROBLEM SINCE 2007 AND HAS FAILED TO NOTIFY ANY OWNERS OF THE PROBLEM. PROBABLY BECAUSE THE REPAIR IS SO EXPENSIVE RANGING FROM $4,000-$8,000 AND WITH MOST, THE PROBLEM DOESN'T SHOW UP UNTIL AFTER THE WARRANTY HAS EXPIRED. SO IT'S A WIN-WIN SITUATION FOR MERCEDES. I DON'T FEEL ALL WARM AND FUZZY INSIDE BECAUSE MERCEDES OFFERED TO PUT A LITTLE "GOODWILL CASH" TOWARDS A REPAIR THAT COST ME THOUSANDS THAT THEY SHOULD HAVE COVERED IN FULL. AND THEIR 2 "RULES" FOR QUALIFYING FOR "GOODWILL ASSISTANCE" FOR THE REPAIR HAS NOTHING TO DO WITH THE REPAIR. IT'S NOT PREVENTABLE. IF YOUR VEHICLES FALLS BETWEEN THE SERIAL NUMBERS, YOUR BALANCE SHAFT WILL FAIL. ON FACEBOOK SPECIFICALLY FOR THE BALANCE SHAFT YOU CAN GET INFORMATION AND A NUMBER OF VEHICLES AFFECTED. HTTP://WWW.FACEBOOK.COM/GROUPS/EDIT.... PLEASE HELP ME TO RESOLVE THIS ISSUE!!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422741August 31, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN
2006 MERCEDES E350. CHECK ENGINE LIGHT ON AT 83,000 MILES. DIAGNOSTIC CODE AND INSPECTION FINDS CAMSHAFT PREMATURE WEAR REQUIRING FULL ENGINE REMOVAL AND REPLACEMENT OF PARTS. SERVICE BULLETIN ISSUED BY MERCEDES AND ALSO SEARCH OF INTERNET FINDS NUMEROUS COMPLAINTS OF THIS PROBLEM. CLASS ACTION LAWSUIT FILED ON THIS ISSUE. MY INDEPENDENT, MERCEDES ONLY GARAGE, IS CHARGING ME AT LEAST $4200 TO REPAIR AND VEHICLE WILL BE UNAVAILABLE FOR USE FOR APPROXIMATELY TEN DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422546August 30, 2011
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT WAS DRIVING 70 MPH WHEN THE PASSENGER SIDE FRONT COIL SPRING FRACTURED. THE FRONT OF THE VEHICLE DROPPED AND THE CONTACT HAD TO MERGE ONTO THE SHOULDER. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED BOTH FRONT COIL SPRINGS. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 92,303. UPDATED 10/12/11*LJ THE CONSUMER STATED THE REAR COIL SPRING FAILED AS WELL. UPDATED 02/03/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421689August 27, 2011
FUEL SYSTEM, OTHER
FUEL LEAKING FROM SENDER UNIT FUEL ALL AROUND RIM OF SENDER UNIT EVERY TIME CAR IS CRANKED TO START FUEL SQUIRTS OUT LONG CRANKS LOW PRESSURE IN LINE WONT LET CAR TURN ON SOME TIMES THE MORE YOU CRANK THE MORE FUEL SPILLS VERY DANGEROUS SOMETHING HAS TO BE DONE ABOUT THIS $50,000 MERCEDES BENZ SHOULD HAVE SUCH A PROBLEM ARENT THEY THE SAFEST CARS ON THE PLANET!!!!!!!!!!!!!!!! *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420980August 22, 2011
ENGINE AND ENGINE COOLING:ENGINE
CHECK ENGINE LIGHT CAME ON THEN WENT OFF. TOOK TO THE DEALER TOLD CODE WAS FOR GEAR IN THE BALANCE SHAFT AND THAT THE JOB WOULD BE $6000. TOLD ME IT WAS NORMAL WEAR AND TEAR BUT THEY WERE WILLING TO PAY 50%. IF NORMAL WEAR WHY WOULD THEY EVEN PAY. CAR HAD 93K MILES. SEE THAT THIS IS A 2006 MERCEDES E350 ISSUE AND NOT JUST WEAR. NEED TO HAVE A RECALL. SEE THERE IS A CLASS ACTION LAWSUIT IN PROGRESS AGAINST THIS FAULTY PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420412August 17, 2011
ENGINE AND ENGINE COOLING
THE "CHECK ENGINE" LIGHT ON THE INSTRUMENT PANEL CAME ON. WE TOOK IT TO THE DEALERSHIP FOR MAINTENANCE AND ASKED THEM TO DIAGNOSE THE PROBLEM. WE WERE TOLD THAT IT WAS ASSOCIATED WITH A FAULTY BALANCE SHAFT AND THAT IT NEEDED TO BE REPLACED SOONER THAN LATER OR ELSE IT COULD CAUSE ENTIRE ENGINE TO STOP WORKING WHEN IT FAILED. THE QUOTED PRICE FOR REPAIRS WAS AROUND $5500 WITH A $1000 DISCOUNT. ONCE HOME, WE RESEARCHED "FAULTY BALANCE SHAFT ON 2006 MERCEDES BENZ E350" AND FOUND THE FIRST WEBSITE TO HAVE INFORMATION OF A CLASS ACTION LEGAL SUIT IN PROGRESS AGAINST MERCEDEZ BENZ OVER DEFECTIVE BALANCE SHAFT GEARS IN MERCEDES BENZ M272 ENGINES & IDLE GEARS IN MERCEDES BENZ M273 ENGINES. IT WAS DISCONCERTING TO REALIZE THAT A VAST NUMBER OF PEOPLE HAVE EXPERIENCED THE SAME PROBLEMS WITHOUT GETTING RELIEF FROM MBUSA. IT IS UNACCEPTABLE TO SEE THAT SO MANY PEOPLE ARE EXPERIENCING THE SAME ISSUE OF DEFECTIVE ENGINES FROM A MANUFACTURER WHO COMMANDS A PRICE PREMIUM FOR ITS "SUPERIOR ENGINEERING" AND YET DOES NOTHING TO CORRECT A SERIOUS AND WIDESPREAD FAULT. FROM THE VARIOUS REPORTS, INCLUDING THOSE IN THE LAWSUIT WEBSITE AND ONLINE FORUMS, MBUSA HAS FAILED TO ASSIST CUSTOMERS WITH THESE ISSUES, IN MOST CASES CITING THAT VEHICLES ARE PAST WARRANTY COVERAGE AND THEREFORE THE OWNERS MUST COVER THE COST OF REPAIR. THIS IS UNACCEPTABLE SINCE IT APPEARS TO BE A FACTORY DEFECT, RATHER THAN "WEAR AND TEAR" THAT THE CUSTOMER IS RESPONSIBLE FOR. MERCEDES BENZ MUST PAY FOR THIS PROBLEM, NOT THE CUSTOMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419674August 16, 2011
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2003 MERCEDES BENZ E55. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR REPAIRS UNDER A RECALL WHERE A NEW SLEEVE WAS INSTALLED ON THE FUEL CLAMP. THE RECALL CAMPAIGN ID NUMBER WAS NOT AVAILABLE. AFTER THE REPAIR, THE CONTACT NOTICED A FUEL SMELL EMITTING FROM THE VEHICLE AFTER REFUELING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 49,000. UPDATED 09/15/11*LJ THE CONSUMER STATED THE RECALL WAS PERFORMED ON THE VEHICLE IN 2008. HOWEVER, THE DEALER ONLY CHANGED ONE FUEL SENDER PUMP AND NOT BOTH. THE SECOND FUEL PUMP IS LEAKING FUEL AND THE DEALER REFUSED TO REPLACE IT FREE OF CHARGE. UPDATED 10/12/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419750August 16, 2011
FUEL SYSTEM, GASOLINE
FUEL SMELL IN CABIN OF VEHICLE AND FUEL SOAKED CHARCOAL CANISTER. MERCEDES BENZ IS NOT ABLE TO CORRECT PROBLEM. PRESSURED CHECKED TANK AND REPLACED CHARCOAL CANISTER, PROBLEM STILL NOT RESOLVED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419481August 15, 2011
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. THE CONTACT STATED WHILE DRIVING 25 MPH BURNING FUMES WERE EMITTED INTO THE VEHICLE. ONCE HE STOPPED THE VEHICLE, HE REALIZED THAT THE DRIVERS SEAT HEATER MALFUNCTIONED AND BURNED A HOLE THROUGH THE SEAT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 38,000. UPDATED 09/15/11*LJ UPDATED 2/23/12 *CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10416845August 3, 2011
FUEL SYSTEM, GASOLINE
2005 MERCEDES E55. VEHICLE HAS A STRONG GAS SMELL. FOUND GASKETS AT FUEL SENDERS LEAKING AGAIN. THERE WAS A RECALL TO REPAIR THIS ISSUE IN 2008 SEEMS LIKE IT DIDN'T FIX THE ISSUE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413332July 18, 2011
FUEL SYSTEM, GASOLINE
LEAKING FUEL SYSTEM RESULTING IN SUBSTANTIAL GASOLINE LEAKING FROM FUEL SENDER UNITS AND FUEL TANK COMPONENTS. FUEL LEAKS INTO BOTTOM COVER PAN AND ULTIMATELY TO THE GROUND WHEN CAPACITY OF COVER PAN IS EXCEEDED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412369July 14, 2011
FUEL SYSTEM, GASOLINE
FUEL TANK LEAK. GARAGE IS FILLED WITH GAS SMELL. AFTER READING ON LINE, IT SEEMS THAT THOUSANDS OF OTHER MB E-CLASS (MODEL YEAR 03 - 06) ARE HAVING THE SAME EXACT ISSUE. THIS IS A CLEAR SAFETY HAZARD AND IN THE HOT AND HUMID VIRGINIA WEATHER, THE CAR IS A MOBILE BOMB WAITING TO GO OFF. PLEASE FORWARD THIS TO THE ENGINEER THAT IS WORKING/LOOKING AT THE EXISTING COMPLAINTS FOR THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410946July 7, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ E350. THE CONTACT STATED THAT AFTER SMELLING AN ODOR OF GASOLINE, HE TOOK THE VEHICLE IN FOR INSPECTION. THE VEHICLE WAS INSPECTED BY A DEALER WHICH ADVISED HIM THAT THE FUEL SENDING UNIT IN THE GAS TANK NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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