Lincoln Nautilus Service Bulletins
447 manufacturer communications on file.
- April 19, 2024•Document ID: 10254334Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- OTA SU 6 P1 Naut
- Date Added:
- May 6, 2024
- Manufacturer:
- LINCOLN
SummaryQuality Improvements include: Allow vehicle entry during OTA update. Add secure verification and roll back to Direct Configuration updates.
Associated Products (4)Associated Documents - April 19, 2024•Document ID: 10254129Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SSM 52463
- Date Added:
- May 3, 2024
- Manufacturer:
- LINCOLN
SummaryOn 2024 Nautilus vehicles, the heated steering wheel temperature may vary in areas of the steering wheel where the horizontal spokes join the rim. Customers may express concern that these areas are not heating as fully as the top and bottom steering wheel rim sections. This may be due to the layout of heating wires inside the steering wheel. Do not attempt repairs or submit a claim for this normal operating characteristic
Associated Products (1)Associated Documents - April 19, 2024•Document ID: 10254128Service Bulletin/Repair InstructionsUNKNOWN OR OTHER
- Mfr Comm. #:
- SSM 52462
- Date Added:
- May 3, 2024
- Manufacturer:
- LINCOLN
SummarySome 2024 Nautilus vehicles may exhibit a concern with the driver seat and steering column moving to the saved memory position instead of the easy entry position when approaching or unlocking the vehicle with the key fob. This condition may occur after setting up a client profile and is due to the driver front seat module (DSM) software. Inform customers that they can continue to drive the vehicle and that engineering is currently working on revised DSM software for this condition that is expected in Q3 2024. In the interim, easy entry will function if the key fob is unlinked from the customers personal profile by selecting the profile on the center display screen, pressing the edit icon, choosing ID Method, pressing Unlink Key Fob, and then selecting Unlink from the pop-up screen. The customers driver seat and steering column memory settings will no longer be saved to the key fob but can be recalled by using the memory switches on the door or on the center display screen. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
Associated Products (1)Associated Documents - April 19, 2024•Document ID: 10253969Service Bulletin/Repair InstructionsSUSPENSION
- Mfr Comm. #:
- 24P07
- Date Added:
- May 2, 2024
- Manufacturer:
- LINCOLN
SummaryCertain 2024 Model Year Lincoln Nautilus Rear Shock Absorber Inspection
Associated Products (1)Associated Documents - April 16, 2024•Document ID: 10254328Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- OTA TCU-24.2.4.8
- Date Added:
- May 6, 2024
- Manufacturer:
- LINCOLN
SummaryQuality Improvements include: Telematics Control Unit software update to support proper functionality of Google Automotive Services
Associated Products (1)Associated Documents - April 9, 2024•Document ID: 10253561Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- SSM 52432
- Date Added:
- April 25, 2024
- Manufacturer:
- LINCOLN
SummaryOn 2024 Nautilus 2.0L EcoBoost-Hybrid vehicles, if engine damage or drivability diagnosis leads to replacement of any fuel injector assemblies, replace all 4 fuel injector assemblies along with other necessary repairs. Refer to Workshop Manual, Section 303-04B. Engineering is currently investigating this concern. Monitor OASIS for further updates.
Associated Products (1)Associated Documents - April 5, 2024•Document ID: 10253555Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- SSM 52419
- Date Added:
- April 24, 2024
- Manufacturer:
- LINCOLN
SummarySome 2023-2024 Escape/Corsair vehicles equipped with a 1.5L or 2.0L EcoBoost engine, 2024 Mustang vehicles equipped with a 2.3L EcoBoost engine, and 2024 Nautilus vehicles may exhibit an engine misfire condition with diagnostic trouble codes (DTC) P0301, P0302, P0303 and/or P0304 set in the powertrain control module (PCM). If the codes are stored in the PCM, remove and inspect the condition of all the spark plugs. If any spark plugs appear to be damaged, use a borescope to inspect the condition of the cylinder walls. If the cylinder walls are scored/scraped/damaged, replace the long block engine assembly (6006) to resolve this condition. If the cylinder walls are not scored/scraped/damaged, replace the damaged spark plug(s) and advise the customer that engineering is investigating this issue. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
Associated Products (6)Associated Documents - April 3, 2024•Document ID: 10253552Service Bulletin/Repair InstructionsUNKNOWN OR OTHER
- Mfr Comm. #:
- SSM 52410
- Date Added:
- April 24, 2024
- Manufacturer:
- FORD
SummaryVarious vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane. Read and follow allTechnical Service Bulletins (TSB), Special Service Message (SSM)s or General Service Bulletin (GSB) first if abulletin specifically addresses the vehicle concern. If there are no messages, run the appropriate diagnosticpinpoint test found in the Workshop Manual (WSM). Follow the steps in the pinpoint test. Make sure to note thetitle of the guided routine, using the correct one for the vehicle's symptom or diagnostic trouble code (DTC) iscritical. Depending on the outcome of the pinpoint test, a repair validation code (RVC) may be generated eitherin the pinpoint test or Guided Routine. If the vehicle concern still exists after following the pinpoint tests orguided routine, then a manual RVC can be generated using the RVC Assist Form. A manual RVC can only begenerated once the above process has been followed.
Associated Products (118)2024 Ford Bronco2024 Ford Bronco Sport2024 Ford Edge2024 Ford Escape2024 Ford Expedition2024 Ford F-1502024 Ford Maverick2024 Ford Mustang2024 Ford Mustang Mach-E2024 Ford Ranger2024 Ford Transit Connect2024 Lincoln Aviator2024 Lincoln Corsair2024 Lincoln Nautilus2024 Lincoln Navigator2023 Ford Bronco2023 Ford Bronco Sport2023 Ford Edge2023 Ford Escape2023 Ford Expedition+ 98 moreAssociated Documents - April 2, 2024•Document ID: 10254324Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- OTAPU0227VIRBSNa
- Date Added:
- May 6, 2024
- Manufacturer:
- LINCOLN
SummaryQuality improvements include: Numerous minor quality fixes in ECG RC9 which are not customer facing. Improves OTA deployment reduce FTDI risk.
Associated Products (1)Associated Documents - March 29, 2024•Document ID: 10252651Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
- Mfr Comm. #:
- SSM 52402
- Date Added:
- April 4, 2024
- Manufacturer:
- LINCOLN
SummaryOn 2024 Nautilus vehicles, the keyless entry keypad will only illuminate if the unlock button on the keyfob is pressed or if the keypad itself is touched. The keypad will not illuminate during approach detection or from any other inputs. Do not attempt repairs or submit a claim for this normal condition.
Associated Products (1)Associated Documents - March 28, 2024•Document ID: 10252420Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
- Mfr Comm. #:
- 24B09 S1
- Date Added:
- April 2, 2024
- Manufacturer:
- LINCOLN
SummaryCustomer Satisfaction Program 24B09 - Supplement #1 Certain 2024 Model Year Nautilus Vehicles - Update Infotainment Software
Associated Products (1)Associated Documents - March 26, 2024•Document ID: 10252649Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SSM 52393
- Date Added:
- April 4, 2024
- Manufacturer:
- LINCOLN
SummarySome 2024 Nautilus vehicles may exhibit difficulty removing shipping door protectors or white RapGard during predelivery. This may be attributed to varied environmental conditions during transit from the assembly plant to the dealerships. If possible, bring the vehicle into the shop to warm up and stabilize to a room temperature closer to 20ðC (68ðF) or higher prior to removing the plastic coverings. Running the engine may help in warming the hood wrapping adhesive for easier removal. Also, reuse the white RapGard that was removed from the car to dab/remove any adhesive residue left behind. For general guidelines, refer to the Warranty and Policy Manual, Section 2.9.00 Storage of New Vehicles.
Associated Products (1)Associated Documents - March 22, 2024•Document ID: 10252642Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT
- Mfr Comm. #:
- SSM 52381
- Date Added:
- April 4, 2024
- Manufacturer:
- LINCOLN
SummarySome 2024 Nautilus vehicles may have a clock that is inaccurate and/or weather information may not be able to update along with the inability to sign-in to Google Automotive Services to update or edit a profile. During this time the Google Map may also not display in the panoramic display screen next to the speedometer. This may be due to a concern with the telematics control unit (TCU) module software. Inform customers that they can continue to drive the vehicle and that engineering is currently working on revised TCU module software for this concern. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available. Note that it is normal for the Google Map to not appear in the panoramic display when in calm mode or when using the Waze app.
Associated Products (1)Associated Documents - March 22, 2024•Document ID: 10252638Service Bulletin/Repair InstructionsSEATS; EQUIPMENT:ELECTRICAL
- Mfr Comm. #:
- SSM 52378
- Date Added:
- April 4, 2024
- Manufacturer:
- LINCOLN
SummarySome 2024 Nautilus vehicles may exhibit a concern with the driver seat and steering column moving to the saved memory position instead of the easy entry position when approaching or unlocking the vehicle with the key fob. This condition may occur after setting up a client profile and is due to the driver front seat module (DSM) software. Inform customers that they can continue to drive the vehicle and that engineering is currently working on revised DSM software for this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
Associated Products (1)Associated Documents - March 19, 2024•Document ID: 10252709Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- OTA SU9 P2 Naut
- Date Added:
- April 4, 2024
- Manufacturer:
- LINCOLN
SummarySoftware Update 24-OTA SU9 P2 for 2024 MY Naultilus vehicles is now available. Quality Improvements include: - Removes error case of persistent nuisance chimes. - Improved connectivity - Audio management stability - Alerts time out as intended - Wireless Charging indicator on first surface - Phone charging via USB over ignition cycles - Remedy software for 24B09- Phoenix controller quality issues
Associated Products (1)Associated Documents - March 15, 2024•Document ID: 10252629Service Bulletin/Repair InstructionsINTERIOR LIGHTING; EQUIPMENT
- Mfr Comm. #:
- SSM 52365
- Date Added:
- April 4, 2024
- Manufacturer:
- LINCOLN
Summary2024 Lincoln Nautilus non-Black Label vehicles are not equipped with upper ambient surface lamps on the rear interior door panels. This is not a misbuild condition and installation of ambient light panels is not a warrantable repair. Do not submit a claim for this condition.
Associated Products (1)Associated Documents - March 11, 2024•Document ID: 10252419Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT
- Mfr Comm. #:
- 24B09
- Date Added:
- April 2, 2024
- Manufacturer:
- LINCOLN
SummaryCustomer Satisfaction Program 24B09 Certain 2024 Model Year Nautilus Vehicles Update Infotainment Software
Associated Products (1)Associated Documents - March 11, 2024•Document ID: 10251957Service Bulletin/Repair InstructionsEXTERIOR LIGHTING
- Mfr Comm. #:
- SSM 52347
- Date Added:
- March 20, 2024
- Manufacturer:
- LINCOLN
SummarySome 2024 Nautilus vehicles may exhibit condensation in the rear body mounted or decklid lamp assemblies that does not affect the function of the lamp. This condensation may be due to extended overseas shipping in a high humidity environment and will clear on its own with no service necessary in most cases. A thin film of mist that forms and covers less than 50% of the inside of the lamp that clears is normal and may take as long as 48 hours to dissipate in dry weather conditions. Circular droplets that may appear but do not form a vertical drip are also normal and may take up to 1 week in dry weather conditions to fully dissipate. Condensation that does not clear after 1 week in dry weather conditions or that forms drip marks, streaks or a water puddle inside the lens is not normal and should be resolved with lamp replacement as necessary. Refer to Workshop Manual, Section 417-01 if lamp replacement is necessary.
Associated Products (1)Associated Documents - March 8, 2024•Document ID: 10251956Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- SSM 52345
- Date Added:
- March 20, 2024
- Manufacturer:
- FORD
SummarySome 2022-2024 various Ford/Lincoln vehicles equipped with SYNC 4 may experience concern where customers are receiving an error message when trying to enroll in connected services. This may be due to the gateway module (GWM) software. To correct the concern, download and run the Transport and Factory Mode Deactivation app: under HS1 modules select BCM > Transport and Factory Mode > Download > Run. When the pop-up message appears for Change Vehicle Mode - Transport/Factory/Normal Mode, press OK. This will proceed to the Transport and Factory Mode Deactivation screen, select Unlock Vehicle Connectivity Settings (21 MY + Vehicles). A pop-up message appears noting Vehicle Is Now In Normal Mode, select OK. This will return to the Transport and Factory Mode Deactivation screen, select Exit. A final pop-up notification stating that the application is finished, select OK. For claiming, use causal part 14G490 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (43)2024 Ford Bronco2024 Ford Edge2024 Ford Escape2024 Ford Expedition2024 Ford F-1502024 Ford F-2502024 Ford F-3502024 Ford F-4502024 Ford F-5502024 Ford F-6002024 Ford F-6502024 Ford F-7502024 Ford Mustang2024 Ford Mustang Mach-E2024 Ford Ranger2024 Ford Transit2024 Lincoln Corsair2024 Lincoln Navigator2023 Ford Bronco2023 Ford Edge+ 23 moreAssociated Documents - March 6, 2024•Document ID: 10251952Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- SSM 52335
- Date Added:
- March 20, 2024
- Manufacturer:
- FORD
SummaryFor 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
Associated Products (211)2024 Ford Bronco2024 Ford Bronco Sport2024 Ford Edge2024 Ford Escape2024 Ford Expedition2024 Ford Explorer2024 Ford F-1502024 Ford F-2502024 Ford F-3502024 Ford F-4502024 Ford F-5502024 Ford F-6002024 Ford F-6502024 Ford F-7502024 Ford Maverick2024 Ford Mustang2024 Ford Ranger2024 Ford Transit2024 Lincoln Aviator2024 Lincoln Corsair+ 191 moreAssociated Documents