Lexus GS Complaints

337 consumer complaints on file.

#11350627August 21, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNED A 2014 LEXUS GS 350. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, LEFT APPROACHING AN ON RAMP, THE VEHICLE BEGAN TO SHUDDER AND STALLED OUT WHILE THE ACCELERATED PEDAL WAS DEPRESSED. THE VEHICLE HESITATED TO ACCELERATE CAUSING ANOTHER VEHICLE TO CRASH INTO THE CONTACTS VEHICLE CAUSING THE VEHICLE TO SPIN IN 360 AND END UP IN THE MIDDLE OF THE ROAD. ALL AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED AND THE CONTACT RECEIVED MEDICAL ATTENTION. THE CONTACT SUSTAINED MINOR INJURIES TO THE CHEST AND WENT TO THE HOSPITAL THE FOLLOWING DAY. THE POLICE TOWED THE VEHICLE TO A LOT AND DEEMED THE VEHICLE A TOTAL LOSS. NO DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED THAT HE RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) WHICH COULD BE A POSSIBLE SOLUTION TO THE FAILURE THAT OCCURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,250.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11340943July 22, 2020
POWER TRAIN
TRANSMISSION NEEDS TO BE REPLACED. NOT SHIFTING OUT OF THIRD AND JERKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340263July 19, 2020
FUEL/PROPULSION SYSTEM
A RECALL NOTICE WAS ISSUED ON JANUARY 12, 2020 TO REPLACE THE FUEL PUMP ON MY LEXUS. I CONTACTED PARKPLACE LEXUS IN GRAPEVINE, TEXAS TWICE AND MOST RECENTLY ABOUT A MONTH AGO AND WAS TOLD THAT THE PARTS HAVE NOT YET ARRIVED. I WAS TOLD THAT THE FUEL PUMP COULD FAIL ABRUPTLY WHILE THE CAR IS BEING DRIVEN POTENTIALLY CAUSING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340079July 18, 2020
SERVICE BRAKES
WHILE DRIVING THE VEHICLE, THE BRAKE ACTUATOR FAILED, CAUSING IT TO BE UNSAFE TO DRIVE. THIS IS A KNOWN ISSUE WITH THOUSANDS OF LEXUS/TOYOTAS PRODUCED AROUND THIS TIME. INSTEAD OF WARRANTY ENHANCEMENT (WHICH MY CAR NO LONGER QUALIFIES FOR), THIS SHOULD BE A RECALL SO ALL VEHICLES WITH THIS FAULTY COMPONENT CAN BE PROPERLY REPAIRED. THE COST TO REPAIR WAS QUOTED FROM THE DEALER AT $3800!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331594June 29, 2020
ENGINE, FUEL/PROPULSION SYSTEM
LOUD CHIRPING NOISE FROM ENGINE DURING IDLE AND ITS FROM HIGH PRESSURE FUEL PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327332June 4, 2020
VISIBILITY/WIPER
THE BACKING ON THE GLASS OF THE REAR-VIEW MIRROR HAS DISINTEGRATED ENCUMBERING VISIBILITY AND DIMINISHING THE MIRROR'S PURPOSE AND FUNCTION. LEXUS HAS A FIX FOR THIS PROBLEM BY REPLACING THE GLASS BUT THE DEALERS ARE NOT MAKING IT AVAILABLE. INSTEAD, THE DEALERS ARE FORCING US TO PURCHASE A NEW MIRROR AT A COST OF $1400 PLUS TAX AND THE COST OF INSTALLATION. MIRRORS ARE A BASIC COMPONENT OF ALL VEHICLES AND PROPER VISIBILITY WHILE DRIVING IS A MUST. I DON'T THINK IT IS UNREASONABLE TO BELIEVE THAT THE MIRRORS SHOULD LAST THE ENTIRE LIFE OF THE VEHICLE, ESPECIALLY ON A LUXURY VEHICLE. LEXUS SHOULD BE REPLACING THE GLASS AT NO COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326406May 28, 2020
TIRES, TIRES:TREAD/BELT
BRIDGESTONE TURANZA 400-02 235/40 19 TIRE TREAD SEPARATED FROM THE SIDE WALL EXPOSING STEEL BELTS. THE FIRST ONE AT 19K MILES / 12/21/2019 (THOUGHT IT WAS JUST A BAD TIRE AND BOUGHT ANOTHER FROM STERLING MCCALL LEXUS IN HOUSTON TEXAS) THE SECOND AT 23K MILES 05/28/2020. NOW THAT'S A PROBLEM. PURCHASE THE CARE FROM STERLING MCCALL LEXUS PRE OWNED WITH NEW TIRES ON THE CAR. TALKED TO SEVERAL LEXUS SERVICE MEMBERS AND THEY ARE AWARE OF THE PROBLEM AND THREE LEXUS VEHICLES HAVE THIS TIRE ISSUE (LEXUS GS, RC AND IS VEHICLES AND THEY WILL NOT DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325889May 25, 2020
ENGINE
LOW OIL LIGHT CAME ON 1000 MILES AFTER OIL CHANGE AT LEXUS DEALERSHIP. CAR WAS LOW 2.5 QUARTS OF OIL. BLUE GREY SMOKE WAS COMING OUT OF THE CAR DURING ACCELERATION AND CAR SMELLED LIKE POISON INSIDE VERY UNSAFE. CAR HAS BEEN DEALER MAINTAINED FOR EVERYTHING. CAR WAS CERTIFIED PRE OWNED AS WELL. AT 100,000 MILES OIL CONSUMPTION TEST WAS DONE AND WAS IN FACT PROVED TO BE BURNING OIL. CAR IS BURNING WAY TOO MUCH OIL. I'VE HAD 4 OTHER VEHICLES NONE HAVE BURNED OIL. THIS IS UNACCEPTABLE AND I MIGHT HAVE TO BUY A NEW ENGINE SOON. PLEASE HELP ME OUT. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325710May 24, 2020
FUEL/PROPULSION SYSTEM
THERE'S A RECALL ON MY CAR FOR THE FUEL PUMP WHICH I WAS NOTIFIED LAST MONTH ABOUT THIS ISSUE. THEY ARE STILL WORKING ON A SOLUTION FOR THE ISSUE BUT THIS ISN'T HAPPENING AS QUICK AS IT SHOULD. I'M CONCERNED DRIVING KNOWING THAT MY CAR COULD POSSIBLY STALL AT ANY MOMENT AS I DRIVE ON ONE THE BUSIEST FREEWAYS IN DALLAS ON A DAILY BASIS. I WOULD LIKE TO SEE IF I COULD HAVE THIS REPAIR EXPEDITED AS I AM CONCERNED FOR MY SAFETY AT THIS POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324419May 13, 2020
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), STEERING
STEERING WENT OUT. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11322332April 27, 2020
ELECTRICAL SYSTEM, SUSPENSION
THE STRUTS ARE FAILING (LEAKING) AND THIS IS A KNOWN PROBLEM ACROSS THE INTERNET. ALSO, THE DOOR LOCK ACTUATORS STOP WORKING PERIODICALLY. AND FINALLY, THE REAR DEFROSTER STOPED WORKING. I'VE OWNED MUCH CHEAPER CARS WITH WELL OVER 100,000 MILES AND NEVER EXPERIENCED THESE PROBLEMS. THIS CAR ONLY HAS 82,000 AND WELL TAKEN CARE OF AS I HAVE ANOTHER CAR THAT I LEASE AND THE LEXUS IS USUALLY IN THE GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320649April 9, 2020
VISIBILITY/WIPER
INSIDE REARVIEW MIRROR HAS PROGRESSIVELY DEVELOPED BLACK MARKINGS OVER PAST SEVERAL YEARS THROUGHOUT THE MIRROR OBSTRUCTING MY REARVIEW VISION IN BOTH DAYLIGHT AND AFTER DARK. VERY WELL DOCUMENTED BY OTHER LEXUS OWNERS. LEXUS HAS NOT AND IS NOT PLANNING ON ANY RECALLS BUT THIS IS A CLEAR SAFETY RISK AND HAS CAUSED SEVERAL CLOSE ENCOUNTERS AS I HAD MY VISION OBSTRUCTED AND NEARLY CAUSED SEVERAL TRAFFIC ACCIDENT DUE TO OBSTRUCTED VIEW. HAVE PRESENTED THIS CONCERN TO LEXUS NUMEROUS TIMES BUT WITHOUT ACKNOWLEDGEMENT THAT THIS IS A SAFETY CONCERN BUT THE REPLACEMENT MIRROR IS $1000. I AM THE SOLE OWNER SINCE PURCHASED NEW IN 2005, GARAGED HOME AND WORK, EXTREMELY WELL MAINTAINED AT LEXUS DEALERSHIP SINCE NEW AND WITH EACH SERVICE, IT IS DISCUSSED BUT WITHOUT SUPPORT FOR REPLACEMENT. CLEARLY IS MANUFACTURER DEFECT IN PRODUCTION AND INCREASING SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320186April 4, 2020
STEERING
NO POWER STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319595March 28, 2020
UNKNOWN OR OTHER
THE REAR VIEW MIRROR HAS DEVELOPED BLACK SPOTS WITHIN THE GLASS AND IS IMPOSSIBLE TO SEE OUT OF IT. THERE IS TSB (L-SB-0043-16} BUT NOT A RECALL... THE LEXUS BELONGED TO MY FATHER THAT PASSED AWAY AND NEVER REALLY DROVE THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318873March 21, 2020
AIR BAGS, SEAT BELTS, STEERING
SEPTEMBER 27TH 2017 - 2013 LEXUS GS 350 FOR 26432 FROM SANTA MONICA LEXUS IN LOS ANGELES CALIFORNIA SOLD THE CAR WITHOUT THE DEALER REVEALING RECALLS ON THE CAR BY CALIFORNIA LAW IT IS ILLEGAL TO NOT DISCLOSE INFORMATION ON NOVEMBER 2ND 2018 17 HE WAS MY ONE AIRBAG DEPLOYED LATER I FOUND OUT THAT HER HAIR BACK WOULD NOT EVEN HAVE TO BELIEVE IN THE DEALER DID NOT DISCLOSE THAT AT THE TIME OF PURCHASE WHICH IS A LOOFAH JANUARY 1ST OF 2019 I RECEIVED A LETTER FROM THE MANUFACTURER TELLING ME TO RETURN A CAR BECAUSE OF DASHBOARD RECALL DEALERSHIP DEALERSHIP REFUSE TO FIX THE DASHBOARD SEND WITH A LATER ON I FOUND OUT THAT THEY HAVE PERFORMED TWO OR THREE SET TEMP TO FIX ELECTRONIC CONTROL MODULE FLASH SOFTWARE TWICE FROM MY UNDERSTANDING THAT VOID YOUR WARRANTY I TURN MY CAR IN JANUARY 5TH 2019 SEND A RECEIPT TO RETURN MY CAR WITH THEY HAVE NO LEGAL RIGHT TO HOLD HE CLAIMED IT DONE WORK ON MY CAR BUT THEY HAVE NOT BEEN IN THE SERVICE RECORDS TO NOT THAT THEY DIDN'T WORK ON MY CAR AND I NEVER SIGNED ANY DOCUMENTS TO GIVE HIM PERMISSION TO WORK ON MY CAR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11318906March 21, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
VSC/CHECK ENGINE LIGHT ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317013March 9, 2020
VISIBILITY/WIPER
AUTO DIMMING GLASS HAS STARTED TO DETERIATE CAUSING BLACK STREAKS AND IMPAIRING VISIBILITY. THIS IS DON'T A SURFACE LEVEL SCRATCH, THIS IS UNDERNEATH THE GLASS AND A FAULTY PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316686March 7, 2020
SERVICE BRAKES
ABS MODULE UNIT FAILURE DOES NOT PROVIDED PROPER PRESSURE TO BRAKE ON TIME ..VERY SLOW RESPONSE TIME TO BRAKE ...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316509March 6, 2020
ELECTRONIC STABILITY CONTROL (ESC)
DRIVING AT 70MPH WITH CRUISE ON. DASH LIGHTS CAME ON TO CHECK ENGINE, ALSO 4 WHEEL DRIVE ENGAGED AND ENGINE STARTED TO ACT UNUSUAL. PULL OVER SHUT CAR OFF AND WAITED A FEW MINUTES TO RESTART AND EVERYTHING SEEMED TO REBOOT AND WENT BACK TO NORMAL. THIS HAS HAPPENED SEVERAL TIMES IN THE LAST 2 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315627March 2, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 LEXUS GS350. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE CONTACT HEARD A POPPING SOUND FOLLOWED BY A CRACKING SOUND COMING FROM THE SUNROOF. THE VEHICLE WAS TAKEN TO MAGNUSSEN LEXUS OF FREMONT (5600 CUSHING PKWY, FREMONT, CA 94538) WHERE THE VEHICLE WAS INSPECTED. THE INVESTIGATION CAME BACK WITH AN INCONCLUSIVE RESULT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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