Lexus GS Complaints

337 consumer complaints on file.

#11424407July 12, 2021
SERVICE BRAKES, VEHICLE SPEED CONTROL
The contact owns a 1999 Lexus GS400. The contact stated while driving at 1 mph, the vehicle accelerated independently. The brakes failed to engage while depressed on the brake pedal almost causing a collision. The contact informed the independent mechanic of the failure, but the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421947June 23, 2021
STRUCTURE:INTERIOR PANELS:DASHBOARD
STICKY AND CRACKED DASHBOARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417496May 17, 2021
FUEL/PROPULSION SYSTEM
2008 GS350 - 129k miles - 1 owner Looking for input on whether/how to proceed as this is now a multi-year problem (2019- 2021). My 2008 Lexus GS350 had the following recalls (All fuel and engine related): NHTSA CAMPAIGN ID: 18V432000; NHTSA Campaign Number: 14V647000 NHTSA CAMPAIGN ID: 09V020000; NHTSA CAMPAIGN ID: 10V309000 Before the last fuel assembly recall work was out of warranty 2019, I started experiencing an extreme fuel odor after a decline AND each time car was started (noticeable only with windows down). No warning lights, system reported no issues. Independent mechanic found a leaking fuel injector (port on that side is "clean".) (Lexus dealerships found no issues). Replaced fuel injector, no change in fuel smell, strong as ever. Neither Lexus or Independent mechanic can determine what is wrong. Pandemic happened and I only drive the car once a week to the grocery store, strong fuel smell on startup still happens. (Haven't been on any incline/declines). 5/9/21, filled gas tank, started car, made 2 stops before heading home, "Check engine, Check VSC" and a myriad of lights came up on dash. (Total of 3 startups after filling tank, lights came on after 3rd start). Code comes up - P0430 - Catalyst System Efficiency Below Threshold Bank 2 All the fuel related symptoms & issues can't be a coincidence. 2 Fuel assembly recalls, fuel smell, leaking fuel injector, continued fuel smell, now catalytic converter issue even though car is barely used in the last year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415594May 7, 2021
SERVICE BRAKES
ANTI-LOCK BRAKING SYSTEM,VEHICLE STABILITY CONTROL SYSTEM,TRACTION CONTROL SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414988May 3, 2021
UNKNOWN OR OTHER
WHILE TRAVALING ON I-85 NORTH, IN CABARRUS COUNTY TOWARD GREENSBORO , NC, A WHITE MINI VAN STARTING RIDING CLOSE TO MY CAR FOR ABOUT 15 SECONDS AND THEN PULLED BACK. APPROX 15 SECONDS LATER MY STEREO SWITCHED STATIONS AND THEN GOT VERY LOUD. I LOST ALL CONTROL OF MY DISPLAY SCREEN, VOLUME, STATION SELECTION, OFF/ON...ETC. THIS HAS NEVER HAPPENED BEFORE. I SUSPECT THAT MY CAR STEREO WAS HANKED BY THE OCCUPANTS OF THE WHITE MINI VAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414773May 2, 2021
STEERING
NOTCHY STEERING FEEL AT HIGHWAY SPEED. THE STEERING EXHIBIT AN INTERMITTENT NON-BINDING, NOTCHY STEERING FEELING AND/OR STEERING WHEEL DOES NOT SELF-CENTER CONDITION WHEN DRIVING AT HIGHWAY SPEEDS. LIFE THREATENING. VEERS TO LEFT OR RIGHT AND NEEDS QUICK CORRECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399541March 6, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I AM HAVING TRANSMISSION PROBLEM ALONG WITH ECU PROBLEMS. CAR HAS ROUGH DOWN SHIFTING PROBLEMS WHEN IN MOTION . AFTER DOING RESEARCH MANY LEXUS GS MODELS HAVE THOSE COMMON ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394917February 6, 2021
ENGINE
OIL CONSUMPTION, I HAVE TO ADD 2 QUARTS EVERY 1300 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386468January 4, 2021
STRUCTURE:BODY
DRIVER DOOR POWER LOCK ACTUATOR DOESNT WORK. WILL NOT WORK AT ALL WITH POWER LOCK BUTTON OR KEY FOB. WILL ONLY WORK MANUALLY BUT ONLY AFTER SEVERAL ATTEMPTS OR GIGGLING IT STRONGLY. ALSO WILL NOT OPEN WHEN USING THE HANDLE. YOU MUST KEEP TRYING TO WIGGLE IT TO GET IT TO OPEN. HAZARDOUS CONDITION AS IT TAKES A WHILE TO GET IT TO OPEN. THIS IS A WELL KNOWN PROBLEM WITH THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386316January 3, 2021
STEERING
I PURCHASED A USED 2014 LEXUS GS350 F-SPORT IN LATE 2019. NOT LONG AFTER PURCHASE I ALWAYS NOTICED THAT THE STEERING WHEEL WAS NEVER STRAIGHT, SEEMED A LITTLE TO THE RIGHT AND WHEN DRIVING ON FREEWAY THE STEERING WHEEL WOULD FEEL AS IF IT STICKS A LITTLE TO THAT POSITION AND WHEN TRYING TO ALIGN THE CAR TO THE LANE, I HAVE TO USE A LITTLE STRENGTH JUST FOR THE STEERING TO MOVE A LITTLE AND THEN IT WOULD FEEL LIKE IT PULLS TO THE OPPOSITE DIRECTION. EVERY TIME THAT HAPPENS IT LOOKS LIKE I'M SWERVING FOR NO REASON AND FEELS VERY UNSAFE SPECIALLY WHEN OTHER VEHICLES ARE NEXT TO ME. I TOOK THE CAR TO THE DEALERSHIP TO GET AN ALIGNMENT AND THE PROBLEM DIDN'T GO AWAY AND THE STEERING WHEELS WAS STILL FACING TOWARD THE RIGHT. SO I TOOK IT BACK FOR A SECOND TIME AND THEY RE DID THE ALIGNMENT ALONG WITH TEST DRIVING IT AND COULDN'T DUPLICATE THE PROBLEM. THEY SAID THE CAR WAS FINE. I REPLACED THE REAR TIRES AS THEY WERE GETTING A LITTLE LOW AND THINKING MAYBE SOMEHOW THEY HAD SOMETHING TO DO WITH THE ALIGNMENT AFTER REPLACING THE TIRES THE ISSUE HAS ACTUALLY GOTTEN MORE CONSISTENT AND IT'S GETTING VERY ANNOYING. BESIDES ANNOYING I DON'T FEEL SAFE DRIVING IT, BUT I DON'T HAVE A CHOICE AT THE MOMENT. FORTUNATE TO NOT HAVE BEEN INVOLVED IN ANY ACCIDENTS BUT I'M SCARED OF DRIVING IT IN THE RAIN OR ON LONG TRIPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365645October 21, 2020
SERVICE BRAKES, SUSPENSION
FAILED BRAKE ACTUATOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363713October 10, 2020
FUEL/PROPULSION SYSTEM
FUEL ECONOMY BECAME VERY POOR. FOLLOWING DAY HAD A CHECK ENGINE LIGHT FOR CAR RUNNING LEAN. WENT TO FILL UP CAR AT GAS STATION, AND AFTER IT WAS FILLED IT WOULD NOT START AND JUST CRANK. AFTER 5 ATTEMPTS AND THROTTLING THE GAS PEDAL THE CAR BEGAN TO SPUTTER AND FINALLY STARTED. CAR WAS THEN PARKED AFTER MOVING TO A SAFE LOCATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363541October 9, 2020
SEATS
PASSENGER SEAT FRAME HAD TO BE REPLACED AT MY COST BECAUSE IT WAS SENDING A FAULTY SIGNAL TO AIR BAG AND THE ONLY WAY THE DEALER COULD ERASE THE AIR BAG CODE WAS TO REPLACE THE SEAT FRAME AT A COST OF $1500 ALSO WITH THE SEATS, THE DRIVER SEAT SLIDES BACK AND FORTH WHEN APPLYING THE BRAKES APPROXIMATELY 1 INCH MAKING FOR AN UNSAFE PROCEDURE WHEN APPLYING BRAKES. IT STARTLES THE DRIVER AND CAUSES A SEVERE DISTRACTION. THE SEAT WILL SLIDE BACK AND FORTH UNTIL THE VEHICLE COMES TO A COMPLETE STOP, WHICH MAKES APPLYING CONSTANT PRESSURE ON THE BRAKE PEDAL TO BE IMPOSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362718October 4, 2020
VISIBILITY/WIPER
WINDSHIELD WIPERS GET STUCK IN THE UP POSITION AND DO NOT WORK. MALFUNCTIONING WIPERS, NO ERROR CODE WITH NO FIX. VERY DANGEROUS UNDER EXTREME WEATHER CONDTIONS WHERE WIPERS ARE NEEDED. NOT WHAT IS EXPECTED FROM A TOYOTA PRODUCT. I DEMAND THIS BE FIXED AS I'VE HAD MUCH OLDER CARS WITH NO ISSUES OF WIPERS MALFUNCTION. I COULD CRASH, DIE OR INJURY SOMEONE BECAUSE OF THIS FAILURE. THE CAR HAS ONLY 41,900 MILES ON IT AND THE WIPERS ARE BARELY USED. THIS SHOULD NOT BE HAPPENING! IT IS NOT BECAUSE I DID SOMETHING TO THE WIPERS EITHER. I HAVE NEVER GONE THROUGH AN AUTOMATIC CAR WASH AND EVEN IF I DID THEY SHOULD BE ABLE TO SUSTAIN THAT. THIS IS A LEXUS, WHERE IS THE PERFECTION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362327October 2, 2020
ENGINE, UNKNOWN OR OTHER
BOUGHT A CAR FOR 4,000 PRIVATE PARTY. GUY CLAIMED THE CAR HAD 107,000 ON THE ODOMETER AND THAT HIM AND HIS UNCLE WORKED ON THE CAR AND IT HAD NO PROBLEMS. DROVE THE CAR HOME ENGINE STARTED SMOKING IN MOTION AND CAR HAS MAJOR LEAKS. DID A CARFAX REPORT AND THE CAR HAS 195,000+ MILES. SELLER ALSO CLAIMED HE HAD THE CAR FOR MULTIPLE YEARS AND IN REALITY HAD IT FOR 4 DAYS. UPON PURCHASE HE DID A TITLE RELEASE FORM AND A DUPLICATE TITLE FORM AND SAID HE WOULD SEND THE TITLE IN THE MAIL AS SOON AS HE GOT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362140October 1, 2020
UNKNOWN OR OTHER
ALMOST 2 MONTHS STARTED TO EXPERIENCE WET DRIVERS FLOOR. I DRIED THE WATER PUDDLE UP. IN TWO DAYS PUDDLE BACK ALONE WITH THE DRIVERS SIDE BACK FLOORS WET. I DRIED THE WATER UP AGAIN. I TOOK MY VEHICLE TO LEXUS DEALERSHIP. TECHNICIAN UNCLOGGED THE SUNROOM HOSE DRAIN AT A COST $155.15 THE NXT COUPLE OF DAYS THE PUDDLES ARE BACK. SERVICE CONSULTED STATED THEY HOPE THE PROBLEM IS FIXED. IN 2014 LEXUS REPAIRED HVAC EVAPORATORS DRAIN HOSE ON 2007-2017 LEXUS VEHICLES EXCEPT THE LEXUS GS. I HAVE WIPE WET WINDOWS EVEN WHEN THE HVAC IS OFF. I CALLED LEXUS CLAIM WAS TOLD THEY COULD NOT HELP WITH THE PROBLEM. BUT, NEVERTHELESS MY COMPLAINT WOULD BE REVIEWED AND WAS TO RECEIVE AN ANSWER WITHIN 24 HRS. I WAS TOLD BY DEALERSHIP TO BRING BACK IF PROBLEM CONTINUED. I FEEL THAT WOULD BE A DIME AND NICKEL TRANSACTIONS. ON THE LEXUS BLOG MANY INDIVIDUALS HAVE SPENT UP TO $2500 AND PROBLEM STILL EXIST. TO SOLVE THE PROBLEM THEY SOLD THE CARS VOWING NEVER TO PURCHASE A LEXUS. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360850September 24, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I PURCHASED MY VEHICLE 2018 AND WITHIN APPROX. A MONTH I WAS INVOLVED IN AN ACCIDENT ON THE FREEWAY WHERE MY VEHICLE STALLED WHICH RESULTED IN MAJOR DAMAGES TO MY CAR . I COULDN'T EXPLAIN WHAT HAPPENED BECAUSE I DIDN'T KNOW AT THE TIME. PRIOR TO THE ACCIDENT I SPOKE TO THE DEALERSHIP AND REPORTED THAT THE CHECK ENGINE LIGHT WOULDN'T TURN OFF AND HE STATED IT PROBABLY NEEDED TUNEUP . CAR FELT ROUGH. ACCIDENT RESULTED IN VEHICLE REPAIR AND ME W/O A CAR. THE AIR BAG DID NOT DEPLOY, ENTIRE FRONT CAR SMASHED IN. AFTER VEHICLE WAS RESTORED ENGINE LIGHT AND TIRE PRESSURE LIGHTS REMAIN ON , HAD TO TAKE CAR TO LEXUS DEALERSHIP (NORTH PARK) WHERE IT WAS MAINTENENCE. WHEN I PICKED IT UP CAR SOUNDED STRANGELY LOUD AND AS I WAS DRIVING OFF THE CAR STALLED AGAIN. NOBODY WAS AVAILABLE TO HELP ME AND I ENDED UP TAKING CAR HOME . THE FOLLOWING DAY I SPOKE TO TWO MANAGERS AND EXPRESSED MY CONCERNS .MY CAR WAS THEN PICKED UP FROM MY HOME AND TAKEN TO LEXUS DEALERSHIP WHERE ANOTHER THOROUGH INSPECTION WAS COMPLETED. LONG STORY SHORT THEY FOUND SOMETHING WRONG AND HAVE ME AN ESTIMATE IN WHICH I PAID A SIGNIFICANT AMOUNT OF MONEY. SINCE THEN MY CAR IS INSPECTED TIMELY AND TO THIS DAY ENGINE LIGHTS AND OTHER LIGHTS ARE ON AND NOBODY WILL DO ANYTHING BUT TAKE MY MONEY TO REPLACE MISC ITEMS! NOW I JUST READ THERE IS A RECALL WHICH EXPLAINS EVERYTHING AND FOR ONCE IT MAKES SENSE THAT THIS " LUXURY "CAR SOLD TO ME WAS A LEMON AND A VERY EXPENSIVE ONE AT THAT WITH ALL THE REPAIRS AND JUST FEELING SAFE IN MY VEHICLE WHILE I'M DRIVING! I'VE REACHED OUT TO LEXUS AND NOBODY RETURNS CALLS OR ACT LIKE THEY ARE NOT FAMILIAR WITH A RECALL FOR MY CAR. IN THE MEANTIME, EVERYB TIME I DRIVE THE CAR I FEAR THAT IT WILL STALL AGAIN FOR THE 4TH TIME AND MAYBE ME AND MY SON WON'T BE SO LUCKY! WHEN IT STOPPED ON THE FREEWAY IT WAS SUDDEN AND IN HEAVY TRAFFIC . EVERY NOW AND THEN MY CAR WON'T START .
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11355494September 17, 2020
SEAT BELTS, UNKNOWN OR OTHER
I VISITED MULTIPLE TIMES AT THE LEXUS DEALERSHIP FOR FIXING THE TICKING NOISE. WHEN I DROVE UNEVEN PAVEMENT, PRESS BREAK, AND ROUGH ROAD, IT PRODUCES METAL TICKING NOISE. THEY FIXED MY CAR 3 TIMES (UNDER WARRANTY) BUT I'M STILL HEARING THE SAME NOISE OVER AND OVER. 1ST TIME - THEY INSULATED THE REAR DOOR SPEAKER 2ND TIME - THEY CHANGED THE SEAT-BELT BUCKLE 3RD TIME - THEY CHANGED THE SEAT-BELT AND REPLACED SOME BOLTS. 4TH TIME - THEY REFUSED TO FIX MY CAR AND THEY TOLD ME TO SEND THE NOISE IN MP3/VIDEO, SO I SENT THE FILE TO THEM BUT THEY IGNORED ME I DON'T THINK THIS PROBLEM IS RELATING TO THE SEATBELT. I THINK IT'S FACTORY DEFECT IN THE WELD/GLUE OF THE B-PILLAR WHERE IT ATTACHES TO THE ROOF. I TRIED TO TELL THEM THE PROBLEM BUT THEY DID NOT LISTEN TO ME AT ALL THIS NOISE IS HAPPENED IN LAST JANURAY BUT I COULDN'T VISIT AT THE DEALERSHIP DUE TO THE WORK AND I STARTED TO VISIT AT THERE IN JULY AND THEY COULDN'T FIX THE PROBLEM UNTIL NOW... THESE LINKS ARE EXAMPLES OF THE NOISE (PLEASE VOLUME UP HIGH BEFORE YOU HEAR THE NOISE FROM THE VIDEO LINKS BELOW) HTTPS://WWW.YOUTUBE.COM/WATCH?V=JTHIX9REDAU HTTPS://WWW.YOUTUBE.COM/WATCH?V=ZMBS8SR-UT4&FEATURE=EMB_TITLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352107August 30, 2020
ENGINE
BECAUSE OF THE DESIGN, THE RINGS STICK CAUSING OIL CONSUMPTION AND ENGINE WEAR. IT SMOKES WHEN DRIVEN. THIS AFFECTS THESE VEHICLES APPROXIMATELY YEARS 06 - 11. THEY REVAMPED THE ENGINE AFTER 11 TO FIX THE PROBLEM. THEY SHOULD REPAIR OUR ENGINES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351924August 29, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING
THE STEERING WHEEL LOCKED UP WHILE COMING OFF THE HIGHWAY. I HAD TO PULL OVER TO SIDE OF THE ROAD AND EVENTUALLY HAVE THE CAR TOWED. THE STEERING WHEEL IS STILL LOCKED THIS DAY. I CAN'T TURN IT LEFT OR RIGHT. I COULD HAVE GOTTEN INTO A ACCIDENT WITH THE SUDDEN LOST OF POWER STEERING TO MY VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Lexus GS