Lexus GS Complaints

337 consumer complaints on file.

#11254674September 11, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2017 LEXUS GS 350. WHILE DRIVING 15 TO 20 MPH, ANOTHER VEHICLE FAILED TO STOP AND CRASHED INTO THE CONTACT'S VEHICLE. THE DRIVER'S AIR BAG AND FRONT PASSENGER AIR BAG FAILED TO DEPLOY. THERE WERE NO INJURIES. THE FIRE AND POLICE DEPARTMENTS WERE PRESENT, AND POLICE REPORT NUMBER: 180107 WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 24,700. THE VIN WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11246158August 24, 2019
UNKNOWN OR OTHER
RECALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245109August 19, 2019
VISIBILITY/WIPER
MY REARVIEW MIRROR IS COMPLETE DETERIORATED TO A POINT THAT IT CAN NO LONGER SEE ANY OBJECT IN THE MIRROR. IT HAS BECOME A SAFETY ISSUE THE REPLACEMENT MIRROR WILL COST MORE THAN $1800 FROM LEXUS IT IS A SAFETY DEVICE NOT LIKE RADIO OR POWER WINDOW. WE BOUGHT A LEXUS NOT PINTO. WHAT A DISAPPOINTMENT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240598July 30, 2019
VISIBILITY/WIPER
INNER REAR VIEW MIRROR DISCOLORATION INCLUDING BLACK STREAKS AND SPOTS MAKE IT IMPOSSIBLE TO SAFELY OBSERVE BEHIND VEHICLE. LEXUS HAS AN INTERNAL "SECRET" SAFETY TSIB L-SB-0043-16 BUT REFUSES TO ACKNOWLEDGE IT OR PERFORM A REPAIR, CLAIMING IT IS NOT THE SUBJECT OF A OFFICIAL RECALL. THIS IS A KNOWN ISSUE FOR MANY LEXUS OWNERS AND IS WIDESPREAD ACROSS NUMEROUS LEXUS MODELS OVER THE YEARS OF 2006 THROUGH 2009 AND INCLUDES GS300, GS350, GS430, GS450H AND GS460. I CALLED THE "LEXUS GUEST EXPERIENCE CENTER" AT THEIR 800 NUMBER AND THEY WERE EVASIVE AND COMBATIVE WITH ABSOLUTELY ONE GOAL IN MIND: NO SAFETY ISSUE WILL BE COVERED WITHOUT BEING FORCED INTO COVERAGE THROUGH A RECALL EVEN THOUGH THE SERVICE BULLETIN CLEARLY COVERS THE VIN OF MY 2007 GS350 AND CLEARLY IDENTIFIES THE DEFECTIVE MIRROR. SEARCHES ACROSS THE INTERNET SHOW MANY COMPLAINTS BY OWNERS OF LEXUS REFUSING TO FIX THIS DEFECTIVE MIRROR. HTTPS://REPAIRPAL.COM/THE-INSIDE-REAR-VIEW-MIRROR-MAY-BECOME-DISCOLORED-857 HTTPS://REPAIRPAL.COM/THE-INSIDE-REAR-VIEW-MIRROR-MAY-BECOME-DISCOLORED-318 HTTPS://WWW.CLUBLEXUS.COM/FORUMS/GS-3RD-GEN-2006-2011/735645-BLACK-SCRATCHES-ON-REAR-VIEW-MIRROR.HTML HTTPS://WWW.CLUBLEXUS.COM/FORUMS/IS-2ND-GEN-2006-2013/652097-ABOUT-BLACK-SPOTS-ON-REARVIEW-MIRROR-2.HTML HTTPS://WWW.CLUBLEXUS.COM/FORUMS/GS-3RD-GEN-2006-2011/556707-REARVIEW-MIRROR-QUESTION.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222900June 27, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 LEXUS GS 350. WHEN ACCELERATING, THE CONTACT DETECTED AN ABNORMAL ODOR ENTERING THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V432000 (FUEL SYSTEM, GASOLINE) AT THE END OF AUGUST 2018, BUT CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO COLISEUM LEXUS OF OAKLAND (LOCATED AT 7273 OAKPORT ST, OAKLAND, CA 94621, (510) 858-2658), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222761June 26, 2019
UNKNOWN OR OTHER
MY AC COMPRESSOR HAS GONE OUT IN THIS CAR, IT IS ON BACKORDER THEY SAY BUT ITS BEEN TWO WEEKS IN ADDITION I HAVE CALLED SEVERAL LEXUS DEALERSHIPS INCLUDING THE MAIN LEXUS COMPANY AND THEY DONT HAVE ANY IN STOCK AND OVER 20+ ON BACK ORDER WHICH CLEARLY INDICATES THERE IS A FAULT IN THEM. I HAVE GONE 2 WEEKS WITH NO AC AND IM IN OKLAHOMA WHERE ITS 90+ DEGREE WEATHER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222018June 23, 2019
UNKNOWN OR OTHER
TORQUE CONVERTER CLUTCH PRESSURE CONTROL SOLENOID ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221104June 19, 2019
STRUCTURE:BODY
MY SUNROOF EXPLODED WHILE I WAS DRIVING DOWN A RESIDENTIAL STREET. I WAS DRIVING AT A SPEED OF 30MPH. I WAS THE ONLY CAR ON THE STREET WHEN I HEARD A LOUD POP; IT SOUNDED LIKE A SHOTGUN. AFTERWARDS, I HEARD A CACKLING SOUND COMING FROM THE TOP OF MY CAR. AS A MADE A COMPLETE STOP AT A RED LIGHT, I MOVED MY VISOR TO MY SUNROOF BACK AND ALL I SAW WAS SHATTERED GLASS. I IMMEDIATELY CLOSED THE VISOR TO MY SUNROOF. IT WAS THE MOST FRIGHTENING EXPERIENCE OF MY LIFE. MY SUNROOF EXPLODED AND NOW IT'S SHATTERED TO PIECES. I MADE IT HOME, BUT I CANNOT DRIVE MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221106June 19, 2019
STRUCTURE:BODY
TODAY WHILE DRIVING DOWN A RESIDENTIAL STREET AT 30MPH, MY SUNROOF EXPLODED. UPON STOPPING AT A RED LIGHT, I OPENED MY SUNROOF VISOR A LITTLE, AND I OBSERVED MY SUNROOF WAS SHATTERED. IT WAS A LOUD POP, IN COMPARISON TO THE SOUND OF A SHOTGUN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209486May 23, 2019
STEERING
STEERING WHEEL "LOCKS" UNDER CERTAIN CONDITIONS AND MUST BE JERKED TO HAVE THE STEERING WORK PROPERLY. JERKING STEERING WHEEL CAUSES CAR TO SWERVE CAUSING DANGEROUS SITUATION. CONDITIONS: (1) CAR HAS BEEN SITTING IN WARM SUN FOR HOURS, (2) CAR IS THEN DRIVEN ON SMOOTH HIGHWAY AT SPEEDS OVER 60MPH, (3) THE STEERING WHEEL LOCK OCCURS RANDOMLY ON DIFFERENT HIGHWAY AREAS (NOT SAME PART OF HWY), (4) HAS NOT OCCURRED AT LOW SPEEDS OR IN SMALL AREAS LIKE PARKING LOTS OR NEIGHBORHOODS. CAR: RWD, GS350 LUXURY PACKAGE, NO LANE KEEPING ASSIST ON THE VEHICLE TESTED: HAD TIRES CHECKED, REBALANCED AND ROTATED AND STEERING WHEEL LOCK STILL OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205595May 3, 2019
UNKNOWN OR OTHER
REAR VIEW MIRROR CLOUDY AND SHOWING BLACK SPOTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204713April 30, 2019
UNKNOWN OR OTHER
INFOTAINMENT NOTIFICATIONS ENTIRELY OBSCURE REAR CAMERA VIEW OF CARS. THIS IS TRUE OF ALL TOYOTA A D LEXUS MODELS USING THE INFOTAINMENT SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204531April 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2007 LEXUS GS 450H. WHEN THE VEHICLE WAS STARTED, THE ENGINE MADE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO MAGNUSSEN LEXUS OF FREMONT (LOCATED AT 5600 CUSHING PKWY, FREMONT, CA 94538, (510) 657-6600) WHERE IT WAS DIAGNOSED THAT THE VARIABLE VALVE TIMING NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194848April 9, 2019
STRUCTURE:BODY, UNKNOWN OR OTHER
TRUNK LATCH NUT CAN BECOME LOOSE AND FALL OUT MAKING IT IMPOSSIBLE TO CLOSE TRUNK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182651February 26, 2019
ELECTRICAL SYSTEM
BOTH FRONT DOOR LOCK ACTUATORS STOPPED WORKING WITHIN A WEEK JUST AFTER 65,000 MILES. THERE ARE MANY MANY OTHERS OUT THERE COMPLAINING ABOUT THIS SAME ISSUE FOR THIS GENERATION GS350. HOPE TO SEE LEXUS RECALL TO MAINTAIN QUALITY AND RELIABILITY REPUTATION. THE REPAIR COSTS ARE VERY UNREASONABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181596February 21, 2019
AIR BAGS
WHILE I WAS DRIVING MY LEXUS THE DRIVERS SIDE CURTAIN AIRBAG DEPLOYED WITHOUT ANY TYPE OF ACCIDENT OR INCIDENT. I ALSO HAVE DASH CAMERA VIDEO AT THE EXACT MOMENT THE AIRBAGS DEPLOYED. THIS WAS BEYOND FRIGHTENING TO HAVE THEM DEPLOY WITHOUT AN ACCIDENT. I CONTACTED LEXUS AND THEY DO NOT SEEM THAT CONCERNED. THERE IS SOME SERIOUS SAFETY DEFECT FOR THIS TO HAVE HAPPENED WITHOUT A CRASH. I CAN'T IMAGINE IF THE VEHICLE WAS MAKING A TURN BECAUSE WE WOULD NOT HAVE BEEN ABLE TO SEE. I WOULD NEVER WANT THIS TO HAPPEN TO ANYONE ELSE. NOW I HAVE TO PAY AROUND 5,000. TO FIX SOMETHING THAT I DID NOT CAUSE AND SEEMS LIKE A VERY SERIOUS SAFETY DEFECT. THE DEALER SERIOUSLY TOLD ME MY VEHICLE WAS OUT WARRANTY. I CONTACTED SCOTT MURPHY@TOYOTA CORPORATION AND HE CAN'T CONCEPTUALIZE THAT IT WAS NOT IN A COLLISION. AFTER SPEAKING WITH THEM I WONDER IF THIS HAS HAPPENED TO OTHERS AND THEY JUST SAID ' IT IS OUT OF WARRANTY'?? THANK YOU AND I HOPE NO ONE EVER HAS TO EXPERIENCE THERE AIRBAGS DEPLOYING WITHOUT AN ACCIDENT OR DEALING WITH LEXUS. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175034February 7, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 LEXUS GS 350. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE COLLIDED WITH AN INDIVIDUAL IN A WHEELCHAIR. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND LOWER BACK. MEDICAL ATTENTION WAS NOT REQUIRED. THE CONTACT WAS NOT SURE IF THE INDIVIDUAL SUSTAINED INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR BODY REPAIRS. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11173179January 30, 2019
ELECTRICAL SYSTEM
BOTH FRONT DOOR LOCK ACTUATORS ARE NOT WORKING. THEY FAILED WITHIN DAYS AT 60,000 MILES. COST TO REPLACE BY DEALER IS PROHIBITIVE. I HAVE FOUND OUT THAT THS IS A COMMON ISSUE BRAND WISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172509January 28, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 LEXUS GS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V432000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KENDALL LEXUS OF EUGENE (380 GOODPASTURE ISLAND RD, EUGENE, OR 97401, (855) 981-5525) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164360January 1, 2019
STRUCTURE:BODY
I WAS DRIVING TO WORK TUESDAY MORNING ON NEW YEARS DAY AT 8:45 AM 1/1/2019. AS I WAS DRIVING DOWN THE RD, (NO OTHER CARS WHERE ON THE RD AT THE MOMENT) I HEARD A CRACKING SOUND, THEN NEXT THING I KNOW MY SUNROOF EXPLODED CAUSING ME TO SWERVE INTO THE OPPOSITE LANE OF TRAFFIC! I PULLED OVER AND GOT OUT OF MY CAR AND SURE ENOUGH MY SUNROOF WAS EXPLODED !!! WITH MY LUCK ITS NEW YEARS DAY AND NO ONE IS OPEN TO FIX IT, AND I LIVE IN RAINY WASHINGTON STATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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