Lexus GS Complaints

337 consumer complaints on file.

#11544028September 12, 2023
UNKNOWN OR OTHER
While A/C is on, passenger side AC vent is blowing warm air while driver side and back seat AC vents are blowing cold air. Lowering the cabin air temperature controls do not correct the issue. It makes the car temperature get hot and uncomfortable, which becomes distracting when driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540222August 22, 2023
STEERING, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: WARNINGS
You can feel the steering wheel stiffen and lock into place at highway speeds requiring some force to unbind it and turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526849June 13, 2023
ENGINE
My vehicle has been making noises on start-up and in time it makes the same knocking noise while idling. I brought my car to my mechanic and he says it’s my VVTI system failing and should be remedied under campaign 13V395000. The problem is holding Lexus accountable since it’s not an open recall under my VIN. I’ve contacted Lexus directly and confirmed this service was not completed. My VIN is listed on your site as being a potential for this issue. Please help, thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523504May 23, 2023
ENGINE
I am writing to file a complaint against Lexus Corporation regarding a significant safety issue with my vehicle. Despite NHTSA’s recall notice for defective engine valve springs installed in certain 2008 GS350 vehicles with a specified range of VIN numbers that includes my vehicle’s, Lexus still persevered my car is not applicable for the recall and refused to cover the necessary repair costs after identifying the root cause of my car’s engine failure to be a broken valve spring out of a total of 24, as was initially diagnosed by a local auto repair shop. Their negligence of timely contacting impacted vehicle’s owner and outright refusal to cover this critical recall repair cost is truly outrageous as my own life and public safety have been in danger during these years. My vehicle experienced a near-catastrophic sudden engine failure with violent shaking and stalling at around 7:30am on April 27 while traveling on Highway 101. Fortunately, I managed to exit the highway safely during the heavy traffic and pulled into a nearby parking lot. It was towed to a local auto repair shop for initial diagnosis and a few days later transported to the Stevens Creek Lexus repair facility as instructed by them. The National Highway Traffic Safety Administration (NHTSA) has issued a recall (document link: https://static.nhtsa.gov/odi/rcl/2010/RCMN-10V309-1264.pdf) encompassing the range of vehicles affected by the defective valve springs, which includes my vehicle. However, despite being within the recall range, Lexus Corporate still refused to cover the repair costs. I respectfully request your intervention in conducting a thorough investigation into this matter. It is crucial that Lexus Corporate be held accountable for their actions, and appropriate measures be taken to rectify this safety issue without delay. The safety of consumers must always be a top priority, and I trust that NHTSA will take decisive action to protect the public from further harm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523310May 22, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
While I was driving at the end of traffic (Light just turned green), when my sunroof (Glass) exploded. Was a very loud bang, glass fell all over the center console, driver side (On my arm, hair) and passenger side. Luckily I was the only one in the car. I informed my insurance of the damage and sent them pictures, I can show you as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513643March 24, 2023
ELECTRICAL SYSTEM, SEATS
clock inoperable Lumber Support Button/ Motor is inoperable. Lexus Dealership found that the cable is broken and needs to be replaced on the Driver and Passenger side. As the cable is broken it makes the driver side seat loose
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511899March 14, 2023
STEERING, SERVICE BRAKES
Steering: Car pulls to the right when travelling above 50mph. Done 4 wheels alignment at Lexus dealership already but the problem still persists. Technician said the steering rack is the problem but refused to acknowledge that it's the common issue with this car! Brakes: The 2-piece rotor makes clicking noise at low speed. the break pads make loud squeal noise every time the paddle pressed. This is a very common issue with Lexus 2 piece rotors but Lexus refused to acknowledge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510849March 8, 2023
STEERING
When I am driving at high speeds, 60+ MPH, the steering wheel starts to act up. The wheel feels as if it locks and needs to be jerked out of position to move. Sometimes when I am turning, the wheel feels as if it locks and again I need to jerk it out of position, which makes me swerve. It does not happen when I am driving on the street or at low speeds, it happens at higher speeds. The wheel sometimes feels locked for a few seconds and needs to be jerked to "unlock" it or whatever is happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510368March 6, 2023
STEERING
When driving at highway speeds for more than 10 minutes the steering becomes increasingly stiff until it starts locking the wheel in position. It takes quite a bit of force to get it to unlock and then whatever new position it's in it will lock that new position. It will lock in a straight line or in a turn so I could let go of the wheel and it will keep turning. This leads to a potentially dangerous ping ponging back and forth until I get it to lock in a position that matches the road to stay in my lane. If I slow down to below 40mph it resets back to a normal steering feel until I speed up again. The alignment and wheel balance are both good. The suspension components are not warn out to cause a change in alignment. The car does not have lane keep assist or anything that might do that on purpose. It seems quite a few other people are having this same issue and dealerships do not seem to know what it is or how to fix it. Some people have had success with replacing the steering rack and associated control unit. No warning lamps or messages appear when this happens and the steering feels perfect at lower speeds and at higher speeds for short durations. This is only a problem when I drive on the highway for an extended period. Some people think it is heat related but it happens to me in the winter as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509115February 25, 2023
STEERING
Intermittent issue with steering getting stuck at highway speeds. Jolts back into place after a few seconds. No warning lights on display. Mechanic unable to replicate it since it happens intermittently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476619July 29, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, POWER TRAIN
On July 29th at approximately 8:30pm, I got into my car after exiting the Meijer store and noticed the car making strange noises and was hard to get in gear. I park so I don’t have to back up, so I put the car in drive and it went fast in reverse, when it went forward, it went crazy and I ran into a tree island and busted 2 tires and finally stopped. Fortunately this happened in a mostly vacant parking lot. This car has a lot of horsepower and those horses went crazy. I answered a question on how fast I was going? I answered 50mph, I went from 0 to 50 in a parking lot with my foot on the brake!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459737April 5, 2022
HYBRID PROPULSION SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
The contact owns a 2008 Lexus GS 450 Hybrid. The contact stated that after his vehicle was rear-ended by another vehicle, the check engine light was illuminated and the vehicle was not able to start. The vehicle was towed to the dealer where it was diagnosed that the failure was not related to the collision but that the hybrid transmission cooling pump needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11459058March 31, 2022
VISIBILITY/WIPER
2013 Lexus GS 350 Stuck Wiper blades; DANGER LEVEL EXTREMELY HIGH - MAY AFFECT 2013-2015 AND 2016-2020 GS MODELS When using the wipes in either automatic mode or manual speed selection they can become stuck in the rain in the up position blocking the windshield's view. This is EXTREMELY DANGEROUS. Deemed a MAJOR FLAW, the wiper blades can get stuck in any position while wiping. This occurs when the wiper blades are used and it is raining. This is very hard to replicate with windshield wiper fluid. To remedy the malfunction to survive in a LIFE or DEATH moment of LIMITED VISIBILITY, the driver must quickly push the wiper lever activator up and down to reset it and or pushing in the automatic rain sensing function button. Also, when stopped at a stoplight and resuming acceleration, the rain sensor does not pick up rain at low, medium, or heavy rain and does not engage the wipers. Again, the user must re-engage the wiper system by turning it on and off again multiple times while driving over and over again, multiple times during a trip. The car should not be driven on highways at high speed during when raining or above 20 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451620February 11, 2022
FUEL/PROPULSION SYSTEM
My Lexus GS430 has a fuel rail leak that is leaking into the engine bay and has a strong smell of fuel into the cabin of the car. It is especially strong in the cabin when the heat or air conditioning is utilized. It is extremely dangerous and after researching I have found that it a problem with several of the Lexus lines of cars built around the 2006-2008 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443937December 15, 2021
ENGINE
Car is consuming excessive amounts of oil. A quart every 200 miles or so. Also even after doing an oil change the car is not leaking the oil but burning it. Please enforce The National Traffic and Motor Vehicle Safety Act (originally enacted in 1966 and now recodified as 49 U.S.C. Chapter 301). Contacted lexus but the car is out of warranty. The car is burning too much oil leading to more pollutants.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443431December 11, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
Car wouldn’t start. Had it diagnosed and found out my fuel pressure sensor had melted and was leaking fuel had it replaced bug still smell gas in and around car. Car was under recalm for same issue years back and was serviced at the dealership. So I don’t see how im liable for repairs if it was a problem when the car came off the assembly line
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443376December 10, 2021
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS
I was hit head on and all the other airbags went off except for my steering wheel airbag. I broke my nose and ripped of part of my lip and needed over 30 stitches. I also job have painful scaring on my face. I was wearing my seat belt as well. The insurance company has the vehicle now so I don't know if it's available for inspection I don't know if it's been inspected by anyone. I didn't see any specific warning lights connected to the steering wheel or airbag system Although there were lights for the tire sensors.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11438897November 1, 2021
STEERING
Car darts while attempting to hold the steering in place. Feels like it sticks and when attempting to correct it over-corrects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433285September 16, 2021
STEERING
After driving a while 30 minutes or so steering intermittently stiffens especially in turns loss of power steering. Creating very dangerous situation especially if you are yielding. It can cause a very bad accident situation as you may loose control driving control. It is an electronic steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429473August 17, 2021
POWER TRAIN, SERVICE BRAKES
The contact's wife owns a 2008 Lexus GS 450H. The contact stated while attempting to park and depressing on the brake pedal but the vehicle accelerated independently and hit a lamp post. The contact stated the air bags did not deploy. The contact stated no warning light was illuminated. The contact stated no one was injured nor sought medical attention. A police report was not filed. A dealer was not contacted. The contact stated he experienced the failure for a second time on August 16, 2021. The contact stated while attempting to park and depressing the brake pedal to the floor but the vehicle accelerate independently and crashed into the wall. The contact stated the check stabilizer track and the check system warning lights were illuminated. The contact stated the air bags did not deploy. The contact stated no one was injured nor sought medical attention. A police report was not filed. The contact took the vehicle to local dealer, where it was being serviced at the moment. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 80,000. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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