Lexus GS Complaints

337 consumer complaints on file.

#10306603February 5, 2010
SERVICE BRAKES, HYDRAULIC
CAR TOTALLED. WENT INTO TREE DID NOT STOP SNOW/ICE CONDITION. BRAKES DID NOT RESPOND. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10298637January 7, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2007 LEXUS GS350. WHENEVER THE CONTACT DROVE THE VEHICLE BEFORE IT HAD TIME TO WARM UP AFTER A COLD START THE VEHICLE WOULD HESITATE AND STALL WITHOUT WARNING. THE DEALER INFORMED THE CONTACT THAT THE FAILURE COULD NOT BE REPRODUCED AND THAT THERE WERE NO PROBLEMS WITH THE VEHICLE. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 29000. UPDATED 07/08/10.*LJ UPDATED 8/24/10 *CN THE CONSUMER STATED THE VEHICLE HAS SINCE STALLED TWO MORE TIMES, SINCE HE LAST WROTE IN BACK IN JANUARY. THE CONSUMER STATED HE WOULD SHIFT THE VEHICLE IN TO NEUTRAL WHEN THE RPM'S WENT BELOW 500. WHEN THE VEHICLE STALLED, HE LOST STEERING CAPABILITIES, BUT THE BRAKES CONTINUED TO FUNCTION ENOUGH TO BRING THE VEHICLE TO A HALT. UPDATED 08/26/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293360November 24, 2009
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2009 LEXUS GS350. THE HEADLIGHTS ARE SHINING TOO LOW TO THE GROUND. THE FARTHEST THEY SHINE IS 15 FEET IN FRONT HIM WHILE DRIVING AT NIGHT. THE DEALER STATED THAT THEY HAVE BEEN ADJUSTED AS FAR AS THEY CAN WITHIN THE NHTSA SPECIFICATIONS. THE FAILURE MILEAGE WAS 1,200. UPDATED 02/1710 *BF UPDATED 02/19/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285924October 1, 2009
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 LEXUS GS350. WHEN ATTEMPTING TO ENTER A PARKING SPACE, SHE EXPERIENCED UNINTENDED VEHICLE ACCELERATION, WHICH CAUSED HER TO CRASH INTO A WALL. THE VEHICLE WAS TOWED TO A DEALER, HOWEVER, THE TECHNICIANS COULD NOT IDENTIFY THE CAUSE OF THE FAILURE. THE CONTACT IS CONCERNED THAT THE FLOOR-MAT INTERFERENCE CAUSED THE ACCELERATOR PEDAL TO STICK. THE FAILURE MILEAGE WAS 350 AND THE CURRENT MILEAGE WAS 11,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10277400July 20, 2009
VEHICLE SPEED CONTROL
2007 LEXUS GS350 SUDDEN ACCELERATION. THIS IS SIMILAR TO REPORTS ON FILE ON LEXUS 2007 ES350. THE GS350 WILL DRIVE AROUND IN PARKING LOT WITHOUT PRESSING ON GASOLINE PEDAL AT 12-15MPH. AT SPEEDS OF 40MPH A SLIGHT PRESSURE ON GAS PEDAL CAUSES ACCELERATION TO 50-60MPH. I AM FORCED TO DRIVE IT WITH TRIPTRONIC TRANSMISSION TO SLOW VEHICLE BECAUSE EXCESSIVE BRAKE PRESSURE REQUIRED TO STOP IT. THIS IN ON-GOING ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268352May 11, 2009
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2007 LEXUS GS350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 09V020000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR REPAIR; HOWEVER, THE NECESSARY PART WAS UNAVAILABLE DUE TO A MASSIVE BACK ORDER. THE TECHNICIAN WAS UNAWARE OF WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266648April 24, 2009
FUEL SYSTEM, OTHER
3/24/09, RECEIVED A SAFETY RECALL NOTICE FROM LEXUS DIVISION, TOYOTA MOTOR SALES, USA, INC. TORRENCE, CA ABOUT A REPLACEMENT OF FUEL DELIVERY PIPES (FUEL RAILS) I PURCHASED A 2007 GS350 LEXUS FROM PUTNAN LEXUS, REDWOOD CITY, CA 94063 ABOUT JULY 2007.3/23/09, CALLED LEXUS OF SERREMONTE, COMA, CA , 877 200-4498; TALKED TO CINDY AT SERVICE DEPT; GAVE HER THE VIN, MY FULL NAME AND HOME ADDRESS. SHE TOLD ME IT WILL BE READY IN ABOUT 5 DAYS & THEN TO ARRANGE APPT FOR REPAIR. 4/1, ABOUT 2:35PM,TALKED TO ROBIN ON STATUS AFTER BEING PUT ON HOLD AND TRANSFERRED 2/3 TIMES IN ABOUT 18 MINUTES, I WAS TOLD THERE WAS NO RECORD OF ANY ORDER FOR THE FUEL RAILS; CINDY DID NOT ORDER THE PARTS; THEY ARE HAVING PROBLEM LOCATING ME IN THEIR RECORDS BECAUSE I DID NOT BUY THE CAR AT SERRAMONTE; THEY HAVE TO FIND ME THROUGH THEIR NATIONAL REGISTER ??? ROBIN ASSURED THAT THE PARTS WERE BEING ORDER AND TO CALL BACK IN 2/3 WEEKS, DUE TO SEVERAL BACK LOG ?? 4/21, CALLED SERRAMONTE AGAIN FOR STATUS..TALKED TO EVA, X 2133, HEAD OF CASHIER/SERVICE DEPT; SHE HAS NO RECORD OF ME, NO ORDER AND GAVE ME THE SAME REASONS; 3000 CARS BACK LOG, DID NOT BUY IT FROM THEM, ETC. SHE ASSURED ME AGAIN THAT SHE IS CREATING A FILE AND THE PARTS WILL BE READY IN 2 WEEKS., .THAT IS AFTER I THREATEN TO CALL THE GENERAL MANAGER. I AM NOT AT ALL SATISFIED WITH HER ANSWER EITHER DESPITE HER PROMISE TO PUT MY FILE ON HER DESK!!!! I CALLED PUTNAM LEXUS, THE DEALER I BOUGHT THE CAR FROM; TALKED TO OSCAR PACHECO, SERVICE CONSULTANT; I NOW HAVE AN APPT FOR 4/29/09 AT 10AM WITH THE REQUIRED PARTS IN STORE ALREADY. THAT TELLS ME LEXUS OF SERRAMENTE LIED TO ME 3 TIMES ABOUT THE ORDER OF THE PARTS, GROSSLY INEFFICIENT AND NOT IN COMPLIANCE OF YOUR SAFETY RECALL. PLEASE DO WHATEVER NECESSARY TO ENFORCE COMPLIANCE. I AM ALSO SENDING A COPY OF THIS TO LEXUS, TOYOTA MOTOR SALES TO INVESTIGATE THEIR OWN DEALERS UNACCEPTABLE SALES/SERVICE PRACTICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263765March 31, 2009
EQUIPMENT
THIS IS A CORRECTION OF COMPLAINT #10263748 REGARDING A "SMART KEY" FAULT. I RECENTLY HAD THE OPPORTUNITY TO DRIVE A 2007 LEXUS GS EQUIPPED WITH THEIR "SMART KEY" , I.E. A KEY FOB WHICH CAN STAY IN YOUR POCKET AND ALLOW YOU TO START THE VEHICLE WITHOUT REQUIRING A KEY IN THE IGNITION. SIMILARLY, I ALSO DROVE A 2009 NISSAN MURANO EQUIPPED WITH THE SAME TYPE "SMART KEY". I HAVE FOUND THAT BOTH VEHICLES CAN BE SHUT OFF AND EXITED WHILE IT IS INADVERTENTLY LEFT IN THE "NEUTRAL" POSITION. ALTHOUGH A BARELY AUDIBLE CHIME RINGS, A DRIVER CAN EXIT THE VEHICLE NOT REALIZING THE VEHICLE CAN FREE-WHEEL ON THEM AND IF THE VEHICLE IS ON ANY TYPE OF INCLINE, IT WILL BEGIN ROLLING AWAY -- POSSIBLY AS THEY ARE HALF-WAY OUT OF THE CAR OR WALKING AWAY!! I AM ASTOUNDED THAT THERE ARE NO "NEUTRAL SAFETY" CONTROLS ON THESE NEW VEHICLES. STANDARD KEY IGNITIONS PREVENT THE DRIVER FROM REMOVING THE KEY IN ANY POSITION EXCEPT "PARK" WHEN THEY EXIT ... NOT SO WITH THESE NEW "SMART KEY" CARS!! I FORESEE MANY ACCIDENTS OCCURRING UNLESS SOME CORRECTION IS MADE IN THIS "SMART KEY OPTION" -- THINK OF A PERSON TRYING TO REENTER A ROLLING VEHICLE, A CHILD IN A DRIVEWAY, OR A CAR ROLLING INTO AN INTERSECTION!! I DON'T UNDERSTAND HOW A GOVERNMENT VEHICLE SAFETY ORGANIZATION WOULD OVERLOOK THIS SERIOUS FLAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262694March 22, 2009
POWER TRAIN
2008 ES 350 SURGE --AS I WAS GLIDING (NO ACCELERATION) INTO MY PARKING SPACE IN FRONT OF MY TOWN HOME, MY CAR SUDDENLY SURGED FORWARD, JUMPED THE CURB AND CRASHED INTO MY BRICK TOWN HOME. I APPLIED MY TO THE BRAKES, AND THE CAR CONTINUED TO SURGE FORWARD. I CALLED MY LEXUS DEALER WHO SAID "THIS IS IMPOSSIBLE AND COULD NEVER HAPPEN AND YOU JUST ACCIDENTALLY HIT THE GAS PEDAL" . I DID NOT HIT THE GAS PEDAL. I HAD PICTURES TAKEN OF THE CRASH, WROTE A LETTER TO LEXUS OF NORTH AMERCIA STATING AND REQUESTING A DIFFERENT ES 350 (IT IS A LEASED CAR). I RECEIVED A GRAMMATICALLY INCORRECT LETTER BACK FROM LEXUS THAT WAS THERE NO REASON FOR THE PROBLEM AND THAT IS ESSENTIALLY WAS MY FAULT. I HAVE A COPY OF THE LETTER.. THE LEXUS GM OF SALES IN ALEXANDRIA DENIED THAT A SURGE COULD HAVE HAPPENED AND CLEARLY IS WAS MY FAULT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10213228December 30, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ANOTHER LEXUS GS-300 OWNER FILED THIS REPORT ON MARCH 6, 2007: "WE OWN A 1998 LEXUS, MODEL GS 300. THIS SATURDAY MY WIFE WAS DRIVING THE LEXUS AND THE ENTIRE WHEEL ASSEMBLY CAME OFF THE VEHICLE DUE THE FAILURE OF THE LOWER BALL JOINT. IN REVIEWING RECALL INFORMATION FOR LEXUS\TOYOTA, IT IS VERY APPARENT THERE IS AN ONGOING ISSUE OF QUALITY CONTROL RELATED TO THEIR LOWER BALL JOINTS. FOR OUR SPECIFIC MODEL, THERE WAS A RECALL IN 93, 94, 95, 96 AND 97 SPECIFIC TO THIS PART. GIVEN WE HAVE A 98 AND A RECALL HAS NOT BEEN ISSUED (YET), THE LEXUS DEALERSHIP REFUSED TO PROVIDE US WITH ANY ACCOMMODATION TOWARDS FIXING THE FAILED PART, OR THE RESULTING BODY DAMAGE RELATED TO THE VEHICLE TRAVELING DOWN THE ROAD ON ONLY THREE WHEEL. FORTUNATELY, WE WERE NOT TRAVELING ON THE HIGHWAY, BUT A SIDE STREET WHEN THIS INCIDENT OCCURRED. BUT MOREOVER, REGARDLESS OF OUR FINANCIAL LOSS, IN MY OPINION, THIS IS A PUBLIC SAFETY CONCERN..." WE EXPERIENCED A SIMILAR FAILURE WHEREIN THE LOWER DRIVER'S SIDE BALL JOINT FAILED WHILE BACKING OUT OF OUR DRIVEWAY. PRIOR TO THIS EVENT THE WHOLE FRONT SUSPENSION HAS BEEN MAKING A "CREAKING" NOISE DURING SLOW DRIVING WHILE TURNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212717December 26, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I OWN A 1995 LEXUS GS300 THERE HAS BEEN A RECALL ON SUSPENSION FRONT ARM LOWER BALL JOINT FOR EVERY YEAR OF THE FIRST GENERATION GS300 1993-1997. SOMEHOW MY LEXUS GS300 DID NOT MAKE THE RECALL, BECAUSE MY VIN# DID NOT FALL WITHIN THE RANGE. 12/21/2007 WHILE DRIVING HOME FROM WORK MY DRIVERSIDE FRONT WHEEL SEPARATE AT THE BALL JOINT. FORTUNATELY I WAS NOT HURT, AND I WASN'T ON THE HIGHWAY, BUT THIS COULD HAVE BEEN A POTENTIAL HAZARDOUS SITUATION. I HAD MY VEHICLE TOWED TO THE NEAREST LEXUS DEALER, BUT I WAS TOLD THAT I WOULD HAVE TO PAY FOR THE REPAIRS TO THE FRONT BALL JOINT ON MY VEHICLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10200693August 24, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 LEXUS GS350. WHILE PARKED, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A BRICK WALL, WITHOUT ANY PRESSURE TO THE ACCELERATOR PEDAL. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE CURRENT MILEAGE WAS 4,000 AND FAILURE MILEAGE WAS 200.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10199802August 16, 2007
UNKNOWN OR OTHER
TL*THE CONTACT OWNS A 2007 LEXUS GS350. THE CONTACT STATED THAT THE FLOOR MAT BECAME STUCK ON THE ACCELERATOR PEDAL AND CAUSED UNWANTED ACCELERATION. SHE NEARLY CRASHED THE VEHICLE. THE CONTACT DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE. SHE WOULD LIKE TO FIND A WAY TO KEEP THE MATS SECURE AT ALL TIMES. THE VIN, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNKNOWN. THE CURRENT MILEAGE WAS 8,000 AND FAILURE MILEAGE WAS 7,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195311July 4, 2007
ELECTRICAL SYSTEM:IGNITION
YESTERDAY MY TEST DRIVE OF THE 2007 LEXUS GS 350 AWD CONFIRMS THAT LIKE ITS SIBLINGS AND COUSINS (THE LEXUS ES 350 AND THE TOYOTA CAMRY), THE GS GIVES NO "ERROR WARNING" WHEN THE "STOP BUTTON" IS PRESSED WITH THE VEHICLE STOPPED WITH THE BRAKE APPLIED AND THE VEHICLE IN DRIVE. THERE IS NO CHIME, NO MESSAGE TO "PUT CAR IN PARK", JUST TOTAL SILENCE. IF THE DRIVER RELEASES THE BRAKE AT THIS POINT AND THE CAR IN ON AN INCLINE, NATURALLY IT WILL ROLL. OTHER MANUFACTURER'S (CADILLAC, BMW, INFINITI) GIVE A CHIME WARNING AND/OR A MESSAGE TO PUT THE CAR IN PARK. THE BMW 535 ACTUALLY CORRECTS THE PROBLEM BY PUTTING THE CAR IN PARK BY ITSELF IN THIS SITUATION. HOPEFULLY, NO ONE WILL BE SERIOUSLY INJURED OR KILLED BEFORE LEXUS/TOYOTA CORRECTS THIS PROBLEM. WHY EXACTLY ARE MANUFACTURERS QUICK TO JUMP ON THE "GIMMICK BANDWAGON" TO SELL NEW PRODUCTS WITH AN UNNECESSARY "START/STOP" BUTTON WHICH IS CAPABLE OF DEFEATING THE KEYED IGNITION-TRANSMISSION INTERLOCK SYSTEM WHICH PREVENTS VEHICLES FROM BEING TURNED OFF IN DRIVE AND HAS WORKED WELL FOR OVER 40 YEARS? A PROPERLY THOUGHT OUT "START/STOP" BUTTON WOULD (1) BE LEFT OFF THE VEHICLE ENTIRELY (2) GIVE AN AUDIBLE/ VISIBLE ERROR WARNING IF THE BUTTON IS HIT WITH THE CAR STOPPED AND IN DRIVE OR (3) INSIST THAT THE BUTTON BE ACTIVATED ONLY WHEN THE VEHICLE IS IN "PARK". I HOPE TOYOTA/LEXUS DOES THEIR HOMEWORK BETTER IN THE FUTURE AND CORRECTS THIS DANGEROUS PROBLEM WITH A VOLUNTARY PRODUCT RECALLBEFORE THEY ARE TOLD TO DO IT BY THE NHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193788June 20, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH, ELECTRICAL SYSTEM:IGNITION
1995 LEXUS GS300 4-DOOR SEDAN AUTOMATIC TRANSMISSION. WHILE VEHICLE WAS IN DRIVE GEAR,IGNITION COULD BE TURNED OFF AND KEY REMOVED , RESULTING IN UNSAFE MOVEMENT OF VEHICLE. NARRATIVE DESCRIPTION OF INCIDENT, CLASHES, INJURIES: DRIVER TURNED IGNITION OFF, REMOVED KEY, LOCKED ALL THE DOORS AND WENT INSIDE A STORE. UPON RETURN THE DRIVER DISCOVERED THE VEHICLE PROTRUDING INTO THE INTERSECTION OF A 4-LANE INTERSECTION. GEAR SHIFT HAD BEEN LEFT IN THE DRIVE POSITION AND THE IGNITION WAS TURNED OFF AND KEY REMOVED. OF COURSE, WITNESSES REPORTED THEY COULD NOT STOP THE CAR AS IT ROLLED ON DOWN INTO THE STREET. PROBLEM REPORTED TO STERLING MCCALL LEXUS OF HOUSTON, TEXAS IN 2005 WHILE CAR AT THE DEALERSHIP FOR ROUTINE SERVICE. DEALERSHIP TOLD THE OWNER THE COST WOULD BE ALMOST $1,000.00 TO REPAIR. OWNER OPTED OUT DUE TO ESTIMATED COST OF REPAIR. NUMBER OF FAILURES: FAILURE IS RECURRING AND COULD BE REPRODUCED 100% OF TIMES ATTEMPTED. REMEMBERING TO PUT THE GEAR IN PARK WAS THE KEY. IT WAS GETTING MORE AND MORE DIFFICULT AS THE DRIVER GOT OLDER AND OLDER. ALL MEMORY RELATED JOKING ASIDE. THIS SERIES OF EVENTS COULD HAVE HAD A VERY SERIOUSLY GRIM OUTCOME. FORTUNATELY, THERE WERE NO INJURIES, DEATHS, FIRES, CRASHES, NOR PROPERTY DAMAGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156978May 8, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
LOWER BALL JOINT CAME APART OR LOSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154665April 5, 2006
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
I OWN A 2001 LEXUS GS300. I BOUGHT IT NEW. MY COMPLAINT IS ABOUT THE DESIGN OF THE TRUNK LID. EVERY TIME YOU OPEN IT, IT WILL NOT STAY UP IN A WIND OR WHEN PARKED ON A HILL. IT HAS COME DOWN ON MY HEAD MORE TIMES THAN I CAN COUNT. THE LAST TIME WAS TODAY IN A WIND. IT CUT MY HEAD. I HAVE TALKED TO THE DEALER ABOUT THE PROBLEM AND HE SAID THAT IS THE WAY IT IS DESIGNED AND TO GET A STICK TO HOLD IT UP. THE FIRST DAY I OPENED THE TRUNK WHEN I BOUGHT IT, IT CAME DOWN ON MY HEAD. I WONDER WHAT WOULD HAPPEN IF A CHILD GOT HIT BY THE TRUNK LID. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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