Lexus GS Complaints

337 consumer complaints on file.

#11626004November 18, 2024
STEERING
1. Steering gear rack 2. The steering wheel feels like it slightly locks in place when changing lanes on the highway. This requires more force than usual to turn the steering wheel back straight, which could cause an accident. It feels like the steering wheel has to go over a notch to get the steering wheel back straight. 3. No. It is a known obvious issue. 4. No. It is a known obvious issue 5. No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617751October 2, 2024
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
Car parked in driveway; started engine, shifted into gear, and before I even accelerated, the engine roared and the car lunged forward. Lexus traveled approximmately 50 feet and crashed into the neighbor's concrete wall across the street. I was injured (broken ribs, etc.) and the car was totaled.When reporting accident to insurance company (USAA) I asked representative to have car inspected due to accident circumstances. I do not know if they did an inspection as I was in hospital and at home recuperating. NO prior issue of this type.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11614870September 16, 2024
STRUCTURE:BODY
Vehicle is 2016 lexus GS350 showing clear coat failure on the roof on the edges. Door handles and black pillar cover are not both showing discoloration. The head light cover under both headlights have lost its color. A vehicle of this age should not be having paint failure like this. I contacted the lexus customer service mentioning this is a defect with the paint application and they wouldn't help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614964September 16, 2024
UNKNOWN OR OTHER
The component issue is the dashboard. The dashboard has deteriorated and melted to a sticky, shiny tar with a major shine that is causing a glare and potential blind spot will driving. The problem with my vehicle has been a known issue with several models experiencing similar issues. The manufacture has a habit of not fixing the problem until many attempts made by the owner to rectify the problem or denies the claim that it meets a service bulletin that has expired as in my case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604341July 24, 2024
FUEL/PROPULSION SYSTEM
Lexus issued a recall on fuel pressure sensor. The vehicle was taken to dealership to remedy the issue. The recalled part failed again. Lexus refused to fix the defective part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602157July 15, 2024
STEERING
I own a 2013 GS350 RWD BASE MODEL. I have been having issues with the steering in this car since it was purchased in 2021 with100k miles. It seems to do great at lower speeds or on curvy roads, but when I drive on interstate going straight at around 70 to 80 mph is where it really becomes noticeable. The vehicle does not want to drive straight for anything. It does not pull in one certain direction; it is literally all over the road. I'd like to note that i have new shocks and upper shock mounts in the front, as well as tires all the way around, also replaced the sway bar linkages on the front and did an alignment. But the vehicle will veer from left to right with no rhyme or reason so bad that you cannot take your eyes off of the road to even adjust the ac or radio from fear of running into the concrete barricade or another vehicle. Something I'd like to add is that it really becomes prominent after about 10 to 15 min of interstate driving. I have taken it to two different Lexus dealerships and called Lexus directly. No one seems to know what I'm talking about; the first dealership told me to replace all of the parts that I previously mentioned. So, I did with no success. I have seen other GS owners complain about this online, so I know it is not just my car. This to me is a major safety concern because it had almost caused me to have several accidents personally not to mention it's just extremely annoying to buy a Lexus and to have to constantly pay attention and adjust the steering so as to not destroy the car and hit or hurt another driver. I always feel like I am going to get pulled over for a DUI. That is how bad it is. I own a 1999 Toyota corolla and that car is effortless to drive straight, I do not have to even think about it. I hope this in some way will help another GS owner to know that you are not alone if you experience this issue and maybe enough of us can cause Lexus to do the right thing here. THX, unhappy GS owner
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591442May 30, 2024
SEATS, UNKNOWN OR OTHER
Customer notice deterioration of the seat and proceeding monitoring the seat it was observed in 2021, 2023 & 2014 that while utilizing the seat heating electrical component the seat developed cracks as the heat released a burning sensation to the skin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587753May 8, 2024
POWER TRAIN
I have been facing transmission issues that require the vehicle to shift up to move even at low speeds, with the transmission shifting either hard or smoothly, and often unnecessarily to a higher gear. This issue is rare but occurs frequently. I think this is a factory defect because I have been seeing lots of YouTube videos where they mention that the transition in these cars feels jerky, sluggish, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586240April 30, 2024
AIR BAGS
SRS Driver side knee air bag DTC B1861
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585744April 29, 2024
UNKNOWN OR OTHER
Front windshield is loose and vibrates/flutters when driving. The car has not been in an accident and has no apparent rust. It has been garaged and is available for inspection. There are no warning indicators. My concern is that the windshield could unseat or break while driving. Self inspection shows the windshield is loose when gentle pressure is applied from both internal top sides of window. A possible related issue is damage to rearview mirror where mirror coating is damaged to the point where it is unusable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581479April 6, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES
The anti-reflective coating on the rear view mirror on the inside of the car is coming through the mirror causing black spots that obscure vision out the back of the car. This issue affects all 2006-2011 Lexus gs models. All oem replacements online have this happen to some degree. I bought this car a couple months ago, this was an issue from the day I bought it and most likely started many years prior in my specific model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573385February 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2007 Lexus GS350. The contact stated that the vehicle hesitated to start and there was a fuel odor inside the vehicle. Additionally, the contact stated that the vehicle was jerking while driving. The check engine warning light was illuminated. The vehicle was taken to a local mechanic, where it was diagnosed with engine misfire and defective fuel injectors. The vehicle was repaired; however, the failure persisted. The contact referenced NHTSA Campaign Number: 20V012000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565745January 16, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
This was an unintended acceleration with non functional braking of a Lexus GS 350. This occured on December 18 around 8:00 AM. The driver noticed an orange triangular light in the dash while travelling slowly through a neighborhood less than a mile from the incident. While approaching a lighted intersection, the car suddenly accelerated when the brake pedal was depressed. The brake pedal was stiff and did not work. The driver tried to avoid another vehicle by veering right. The car hit a curb, travelled over a small hill and ended up in a parking lot after the ensuing damage disabled the car. The driver was able to escape from the drivers door before a fire erupted on the drivers side of the engine bay. The driver's safety and any other cars or persons in the vicinity were obviously put at grave risk.
Crash:
Yes
Fire:
Yes
Injuries:
2
Deaths:
0
#11561303December 21, 2023
UNKNOWN OR OTHER
In October 2019 my engine upon start made a knocking/rattling sound. The engine noise continued even after the car was warm. The vacuum pump was diagnosed by the dealership and it was repaired under the manufacturer's warranty. From my understanding, the failure of the vacuum pump could cause the brakes to not respond. In December 2023 the vacuum pump displayed the same knocking/rattling sounds and the dealer diagnosed the vacuum pump as requiring replacement. No warning lamps, messages or other symptoms, other than the noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560870December 19, 2023
STEERING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
The system which has intermittent failure on my 2017 Lexus GS350 is the lane keeping assistance safety option. The system seems to work almost perfectly on straight highways. But highways with curves seem to fail at about a 50% rate and human intervention is quickly required. The car is available for inspection and demonstration of the system failure on a nearby winding road. My safety and my wife's safety were put at risk when I realized that my car was heading for a curb and not making ANY correction. I have not taken it to a dealer or any other kind of diagnostic facility. It has not been inspected by the manufacturer, police, or insurance company or anyone else. The system only has an amber warning on the dash when it detects no human inputs to the steering wheel or (I think) pressure on the steering wheel rim. There is also a dash warning when the system detects left/right lane marking swerves and it flashes "Stop for a Rest". I bought the car as a Lexus Certified Used Car just after hurricane Ian here in southwest Florida after my previous Lexus got flooded. Early on I noticed the lane departure and the lane assist on some rare instances did not respond properly. Since the car did not come with any owner manuals I could not determine whether I had not set the systems properly or not. And since the hurricane, I have not traveled long distances frequently with the car to determine a failure pattern. My son has a Lexus with similar features too but does not trust them. He said to have the dealer disable them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556240November 21, 2023
UNKNOWN OR OTHER
ECM is not functioning properly it is a safety as the car when downshifting jumps and it can be easy to lose control of the vehicle. I’ve taken it to a few people and there was a service bulletin and recall for the ECM but not on my VIN number it has not been inspected there are no check engine lights on the vehicle but ir continues to very hard shift from 2nd to 1st.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554790November 13, 2023
STEERING
The contact owns a 2014 Lexus GS450. The contact stated that while driving at various highway speeds, the electric power steering assist failed to operate as needed, causing the steering wheel to become stuck. The steering wheel became difficult to turn in either direction. The vehicle was taken to the local mechanic who replaced the alternator, but the failure persisted. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 141,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552121October 26, 2023
VISIBILITY:WINDSHIELD
The contact owns a 2018 Lexus GS350. The contact stated while the vehicle was parked, the windshield cracked without impact. The vehicle was taken to an independent mechanic and the contact was informed that the failure was due to a defect in the windshield being glued on one side. The windshield had been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550537October 18, 2023
AIR BAGS
My parents involved to an accident, my mom's head and my dad's rips and neck get injured( send to hospital with the police report). We believe that the airbags should deployed.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11544330September 13, 2023
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2010 Lexus GS350. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who stated that the catalytic converter had failed and needed to be replaced due to a fuel leak. The contact was advised to contact the dealer for assistance. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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