GMC Terrain Complaints

3,167 consumer complaints on file.

#10648510October 17, 2014
ENGINE, ELECTRICAL SYSTEM
I WAS DRIVING HOME AFTER WORK AROUND 7PM GOING ABOUT 45-50 MPH AND ALL OF A SUDDEN MY CAR BEGAN SLOWING DOWN AND I COULD NOT ACCELERATE. THIS IS WHEN I REALIZED THAT MY CAR HAD SHUT OFF WHILE DRIVING. ALSO, MY HEADLIGHTS TURNED OFF WHICH I NOTICED IMMEDIATELY SINCE IT WAS DARK OUTSIDE, THE COMPUTER SYSTEM SHUT DOWN, GAS INDICATOR WENT TO E AND THE ENGINE TURNED OFF. I WAS ABLE TO COAST OVER TO THE RIGHT LANE AND AS THE CAR WAS SLOWING DOWN MY STEERING WHEEL BEGAN TO LOCK UP. ONCE I WAS FULLY PULLED OVER FROM THE TRAFFIC, I BRAKED AND PUT THE CAR INTO PARK. I WAITED A FEW MINUTES TO CATCH MY BREATH ON WHAT HAD JUST HAPPENED BECAUSE THIS COULD HAVE CAUSED A BAD ACCIDENT IF IT WERE MORE TRAFFIC. SINCE I WAS PULLED OVER I THOUGHT I WOULD TRY TO RESTART MY CAR. BEFORE I RESTARTED IT, I NOTICED THAT MY KEY IGNITION WAS STILL IN THE ON POSITION SO I TURNED IT BACK TO TAKE THE KEY OUT AND THEN IMMEDIATELY PLACED IT BACK IN AND TURNED IT TO SUCCESSFULLY RESTART THE CAR. THIS IS THE FIRST TIME THAT THIS HAS HAPPENED IN THIS CAR. I'VE HAD IT SINCE DEC. 2013 AND HAVE A LITTLE OVER 15K MILES. I WILL BE CONTACTING THE GMC DEALERSHIP REGARDING THIS ISSUE SINCE I DID NOT SEE ANY RECALLS ADDRESSING THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643546October 9, 2014
SEATS
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V447000 (SEATS). HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641955October 7, 2014
EXTERIOR LIGHTING
WHEN USING LOW BEAM HEAD LIGHTS, OVER HALF OF THE WINDSHIELD ( TOP DOWN) IS BLACKED OUT, CAUSING A RESTRICTED VISION. THERE IS A SLIGHT INCREASE IN VISION WHEN VEHICLE IS BEING DRIVEN ON AN UP HILL GRADE. VEHICLE WAS TAKEN TO THE GMC DEALERSHIP FOR CORRECTION. SERVICE MANAGER DROVE THE VEHICLE HOME AND EXPERIENCED THE REPORTED PROBLEM. SOLUTION TO CORRECT THE RESTRICTED VISION,WAS TO ADJUST/RAISE THE LOW BEAM HEADLIGHTS SO THEY WOULD SHINE HIGHER TO THE MAXIMUM ALLOWABLE BY STATE LAW. THIS ADJUSTMENT RAISED THE BLACK OUT LEVEL BY A VERY LIMITED LEVEL. PROBLEM STILL EXISTS. THIS ADJUSTMENT NOW IS CAUSING ON COMING TRAFFIC AND TRAFFIC WE ARE FOLLOWING TO THINK THAT WE ARE USING OUR HIGH BEAM LIGHTS. CALLED GMC, THEIR REPLY WAS THAT NOTHING COULD BE DONE TO CORRECT THE RESTRICTED VISION. THE PROBLEM IS EXPERIENCED AT ALL SPEEDS. HEAD LIGHT ADJUSTMENT WAS NOT COVERED UNDER WARRANTY. WE NOW HAVE A RESTRICTED USE OF THE VEHICLE FOR DAY TIME DRIVING ONLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10642000October 7, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED WHEN DRIVING AT VARIOUS SPEEDS, THE CRASH WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT MENTIONED THAT THE VEHICLE DECELERATED AND THE BRAKES ENGAGED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,125. UPDATED 03/30/15*LJ UPDATED 6/22/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641496October 5, 2014
ENGINE
I WAS DRIVING THE VEHICLE UNDER NORMAL CIRCUMSTANCES WHEN I TRIED TO ACCELERATE I FELT THE ENGINE HESITATE AND THEN COMPLETELY SHUT DOWN. MESSAGE ON MY DISPLAY SAID "ENGINE POWER REDUCED" AND I BASICALLY HAD A FEW SECONDS TO MERGE OVER TO THE RIGHT LANE AND GET OUT OF TRAFFIC. HAD THE VEHICLE TOWED TO LOCAL GMC DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639381September 26, 2014
POWER TRAIN
I WAS AT A STOP LIGHT, WHEN I ACCELERATED THE VEHICLE WOULD NOT MOVE, I TRIED CHANGING GEARS IT WOULD NOT GO IN DRIVE OR REVERSE, AFTER A FEW MINUTES IT DID GO INTO DRIVE AND I WAS ABLE TO MAKE IT INTO A PARKING LOT AT THAT TIME I PARKED AND TURNED OFF THE VEHICLE I WAITED A FEW MINUTES AND STARTED THE VEHICLE BACK UP AND AT THAT TIME IT WOULD NOT DRIVE IN EITHER GEAR. I CALLED GMC ROADSIDE ASSISTANCE WHO COULD NOT GET IT TO DO ANYTHING EITHER THEY HAD TO PUT IT ON A LIFT TOW TRUCK TO TAKE IT TO THE DEALERSHIP. AT THIS TIME I AM WAITING ON THE DEALERSHIP TO TELL ME WHAT IS WRONG WITH IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638662September 24, 2014
WHEELS
1. ON AUGUST 17, 2014 MY VIRTUALLY NEW 2013 GMC TERRAIN WITH LESS THAN ONLY A FEW THOUSAND MILES OF USE CRASHED DUE TO THE GENERAL MOTORS CORPORATION [GMC] GMC TERRAIN DEFECT IN DESIGN AND MANUFACTURING OF THIS VEHICLE AS CONFIRMED BY AN OFFICIAL GMC DEALER AS RECORDED HEREIN. THE DETAILS OF THIS INCIDENT ARE RECORDED BELOW AND REPRESENT ONLY A SMALL FRACTION OF MY MANY ATTEMPTS BY USPS MAIL, EMAIL AND TELEPHONE TO CONTACT GMC AND TO REGISTER MY COMPLAINT. GMC HAS NOT MADE ANY MEANINGFUL RESPONSE TO MY CONTACTS AND, IN POINT OF FACT AND IN TRUTH, GMC HAS ACTED TO INTIMIDATE, TERRORIZE AND BULLY ME! 2. DURING THE MORNING OF AUGUST 17, 2014 IN MY 2013 GMC TERRAIN WHILE TRAVELING SOUTH ON I-95 IN THE RIGHT LANE IN VIRGINIA, NEAR CHESTER, VIRGINIA, THE LEFT FRONT WHEEL SUDDENLY SEPARATED AND DETACHED FROM THIS VEHICLE CAUSING THE STEERING OF THE VEHICLE TO BECOME DISORDERED AND DEVIATE TO THE LEFT AND TO CRASH INTO THE CONCRETE BARRIER SEPARATING THE NORTH BOUND LANE OF I 95 FROM THE SOUTH BOUND LANE. MY DAMAGED VEHICLE WAS EVENTUALLY TOWED, AFTER SEVERAL HOURS, TO A GMC DEALERSHIP IN CHESTER, VIRGINIA AND THEN TO SECOND GMC DEALERSHIP IN CHESTER, VIRGINIA WHERE TEMPORARY REPAIRS WERE MADE AFTER MANY DELAYS AND LACK OF AVAILABILITY OF PARTS AND OTHER GMC GLITCHES. AFTER THE TEMPORARY REPAIRS WERE EFFECTED SIX DAYS LATER, AT 5:55 PM, MY VEHICLE WAS RETURNED TO ME. A COPY OF THE REPAIR FACILITY OF THE GMC DEALER: STROSNIDER CHEVROLET, INC., ATTESTING TO THESE FACTS, IS REPRINTED BELOW WHEREIN IT IS RECORDED: 'THE LEFT FRONT WHEEL, WHILE DRIVING, BEGAN TO COME LOOSE CAUSING THE STEERING TO BE DISTORTED RESULTING IN THE VEHICLE STRIKING THE CONCRETE CENTER DIVIDER AND THE WHEEL COMPLETELY CAST OUT FROM THE VEHICLE AND THE ENSUING BODY DAMAGE' FOR YOUR INFORMATION AND FOR INCLUSION IN MY FILE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10632383September 11, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT THE KEY FOB FAILED TO UNLOCK THE DOORS. AS A RESULT, THE DOORS HAD TO BE MANUALLY UNLOCKED. ALSO, THE INSTRUMENT PANEL INDICATORS ILLUMINATED AND THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURES. THE FAILURES OCCURRED TWICE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 10/22/14*CN THE CONSUMER STATED THE VEHICLE COMPLETELY SHUT DOWN. UPDATED 10/30/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632514September 11, 2014
SEATS
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE DRIVER'S SEAT BOLT UNSCREWED CAUSING THE SEAT TO MOVE INDEPENDENTLY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS MADE AWARE OF RECALL NHTSA CAMPAIGN ID NUMBER: 14V447000 (SEAT). HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631083September 5, 2014
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
FIRST INCIDENT-AUGUST 28,2014 ACCELERATING ONTO HIGHWAY FROM STORE LOT, SHARP RIGHT ACCELERATED AND ENGINE DIED. NO POWER, BATTERY OK. MESSAGE "REDUCED ENGINE POWER" AND "STABILITY TRACK" . TOWED TO GARAGE WHICH REPLACE ENGINE MODULE. FORTY MILES FROM GARAGE, ACCELERATING ON RIGHT TURN SAME PROBLEM. ENGINE DIED (WE NEARLY GOT HIT) AND MESSAGE SAME , "REDUCED..." AND "STABILITY.." . TOWED TO GARAGE AND WAITING FOR RESULTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629590August 30, 2014
ENGINE, POWER TRAIN, STEERING
THIS IS THE SECOND TIME THAT THE VEHICLE HAS STALLED AT A STOP. I AM SERIOUSLY CONCERNED WITH THE SAFETY OF MY WIFE. WHAT IF THIS HAPPENS AND SHE INVOLVED IN A SERIOUS ACCIDENT BECAUSE HER VEHICLE BASICALLY SHUTS OFF AND LEAVES HER VERY VULNERABLE? WHAT IF THE VEHICLE STALLS DURING DRIVING? GMC IS NO HELP, I HAVE CALLED AND ALL THEY SAY IS THERE IS NO RECALL. I GET ON THEIR WEBSITE AND IT DOES NOT WORK. WE HAVE HAD TROUBLE WITH THE IGNITION, HAVING TO HAVE IT REPAIRED AND ALSO THE TIMING CHAIN MAKING HORRIBLE NOISE. THE LATEST INCIDENT REALLY CONCERNS ME AS IT MAY PLACE MY WIFE IN SERIOUS DANGER. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628277August 25, 2014
AIR BAGS
I STARTED TAKING MY 2011 GMC TERRAIN INTO THE DEALERSHIP WHERE I BOUGHT IT FROM WHEN MY AIRBAG WARNING LIGHT STARTED RANDOMLY COMING ON AND OFF AS I WAS DRIVING. IT WAS UNDER WARRANTY AT THAT TIME AND THEY WOULD GET IT TO GO OFF FOR A DAY... BUT THEN IT WOULD COME BACK ON. ONE TIME I TOOK IT IN, AND THE LADY LOOKED AND SAID THAT IT WAS NOTHING AND TO CONTINUE TO DRIVE IT UNTIL THEY COULD GET TO IT IN A FEW WEEKS BECAUSE THEY WERE BACKED UP. WHEN I TOOK IT IN...MY MILEAGE WAS 100 MILES TILL MY WARRANTY WAS OUT...THEY AGAIN... STATED THAT IT WAS SOMETHING THAT I WAS DOING AND RELEASED IT BACK TO ME. IT NOW REMAINS ON CONSTANTLY... AND ALL OF THESE RECALLS ARE HAPPENING WITH AIRBAGS GOING OFF OR NOT GOING OFF! I AM SCARED TO DEATH TO DRIVE MY CAR, BUT I HAVE NO OTHER CHOICE. I AM STILL MAKING PAYMENTS ON THIS VEHICLE THAT IS A POTENTIAL HAZARD TO MYSELF AND MY FAMILY! THE DEALERSHIP SAID THAT THEY CAN SEE IF THEY CAN GET A CODE FROM SCANNING IT FOR $100 PLUS WHATEVER IS WRONG WITH IT. THIS PROBLEM HAS BEEN GOING ON WAY TOO LONG FOR ME TO HAVE TO BE OUT OF POCKET ANY MONEY! THEY SHOULD BE PAYING ME FOR ALL OF THIS MESS! PLEASE HELP ME!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625912August 18, 2014
ELECTRONIC STABILITY CONTROL (ESC)
THIS IS THE SECOND TIME IN A YEAR THAT THE SERVICE STABILITITRAK LIGHT HAS COME ON AND A MESSAGE TO DO THAT HAS COME UP ON THE INFORMATION SCREEN ON THE DASH. WHEN THIS HAPPENS THE ENGINE POWER IS IMMEDIATELY REDUCED. THEN YOU CANNOT TURN THIS OFF AS IT LOCKS THE CONTROLS FOR THIS FEATURE WHICH CAN NORMALLY BE TURNED ON AND OFF. I TOOK THE CAR IN THE FIRST TIME AND THERE WE'RE RELAY AND SENSOR ISSUES WHICH THEY FIXED. I AM WAITING FOR THE CALL AS TO WHAT IS GOING ON THIS TIME. IS THIS A SAFETY ISSUE FOR NOT JUST THIS VEHICLE BUT ANY VEHICLE TO HAVE A FEATURE THAT YOU CAN TURN ON AND OFF TO IMMEDIATELY CAUSE POWER LOSS? SHOULD YOU NOT BE ABLE TO TURN THIS FEATURE OFF TO AVOID CAUSING AN ACCIDENT AND POSSIBLY CAUSING SOMEONE TO BE INJURED OR KILLED? ESPECIALLY SINCE THIS IS A FEATURE YOU CAN TURN ON AND OFF ANYTIME YOU WANT WHEN IT IS WORKING CORRECTLY. I HAVE READ ON DIFFERENT WEB SITES THAT OTHERS HAVE HAD THIS SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622150August 13, 2014
STEERING, VEHICLE SPEED CONTROL
VEHICLE QUICKLY DECELERATED FROM ABOUT 46 MPH TO 5 MPH. IT WOULD NOT ACCELERATE ABOVE 5 MPH. NO WARNING SIGNS BEFORE HAND, HAPPENED OUT OF NOWHERE. THEN AN ERROR LIGHT CAME ON THE DASHBOARD. GMC MECHANIC STATED THE THROTTLE BODY WAS BAD AND REPLACED IT, IT WAS NOT COVERED UNDER WARRANTY (COST $540.00). THIS COULD HAVE CAUSED A MAJOR ACCIDENT ON A FREEWAY OR BUSY STREET, OR COULD LEAVE SOMEONE STRANDED ON THE SIDE OF THE ROAD WITH NO WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620800August 8, 2014
ELECTRICAL SYSTEM
WHEN PARKING AFTER DRIVING , THE KEY WILL NOT BE RELEASED . YOU MAY HAVE TO TURN THE KEY ON AND OFF SEVERAL TIMES UNTIL IT RELEASES. THERE IS ALSO A PROBLEM WITH STARTING THE CAR WHERE YOU TURN THE KEY AND THE CAR WILL NOT START. ON OCCASION (NOT EVERY TIME) YOU NEED TO TURN THE KEY ON AND OFF SEVERAL TIMES UNTIL IT STARTS. THIS IS AN ONGOING PROBLEM- STILL HAPPENING. TWO DIFFERENT DEALERS HAVE NOT BEEN ABLE TO DUPLICATE EVEN THOUGH IT HAPPENS MULTIPLE TIMES DAILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620955August 8, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE BACK HATCH DOES NOT HAVE A FEATURE TO REVERSE CLOSING IF SOMETHING (SAY, A CHILD) IS IN BETWEEN THE VEHICLE AND THE CLOSING DOOR. YOU HAVE TO PULL UP ON IT VERY HARD TO GET IT TO STOP CLOSING ON A CHILD AND OPEN BACK UP. IF A PARENT ISN'T THERE TO STOP IT, IT WILL DEFINITELY INJURE (POSSIBLE SEVERELY) A CHILD'S HEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618956August 5, 2014
ELECTRICAL SYSTEM
WHILE DRIVING TRUCK WITH AIR CONDITIONER ON IGNITION KEY GETS EXTREMELY HOT. THIS DOES NOT HAPPEN IF TRUCK IS IDLING. THIS HAS BEEN REPORTED TO DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619115August 5, 2014
SERVICE BRAKES
I WAS IN TRAFFIC ON AN ICY DAY AND HAD TO BRAKE QUICKLY TO AVOID STRIKING THE CAR AHEAD OF ME. SINCE THAT DAY, THE ABS LIGHT AND THE SKIDDING VEHICLE LIGHT REMAINS ON ALL THE TIME. WHEN STARTING THE VEHICLE THE DASHBOARD MESSAGE SHOWS SERVICE STABILITRAK. I DON'T KNOW IF THE ABS SYSTEM IS WORKING PROPERLY. I HAD IT TO THE DEALERSHIP IN TOWN AND THEY TOLD ME THEY MAY NEED TO KEEP IT SEVERAL DAYS AND THAT I WOULD HAVE TO PAY FOR THEM TO FIND THE PROBLEM BECAUSE ALLEGEDLY THEY HAD NO IDEA WHAT THE PROBLEM WAS. THAT COULD RUN INTO THOUSANDS OF DOLLARS. I TOOK IT TO AN AUTO PARTS STORE AND ANOTHER GARAGE AND THEY HOOKED UP THE CODE READER AT BOTH PLACES AND IT DIDN'T SHOW ANY CODE. I CHECKED ON THE INTERNET IF OTHER PEOPLE WERE HAVING SIMILAR ISSUES AND THERE ARE QUITE A FEW THAT SHOWED UP. SOME STATED HOW THEY HAD SPENT SEVERAL THOUSAND DOLLARS TO HAVE IT FIXED AND WHEN THEY GOT IT BACK IT DID THE SAME THING. I HAVE CONTACTED GM AND ALTHOUGH THEY HAVE "ASSURED" ME IT WOULD BE TAKEN CARE OF, I HAVEN'T HEARD ANY FURTHER FROM THEM. SOME PEOPLE ON THE INTERNET HAVE SAID HOW THEY WERE CHARGED LARGE AMOUNTS OF MONEY TO REPLACE THE MODULE ONLY TO HAVE THE PROBLEM RETURN. I WOULD LIKE THE PROBLEM FIXED BUT MORE IMPORTANTLY I WOULD LIKE TO KNOW THAT THE ABS IS WORKING PROPERLY IF NEEDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618798August 4, 2014
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE DOORS AUTOMATICALLY UNLOCKED WHENEVER THE DOOR HANDLES WERE PULLED. THE CONTACT MENTIONED THAT ON TWO OCCASIONS WHILE DRIVING AND THE CHILD LOCK ACTIVATED, THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618438August 3, 2014
POWER TRAIN
STARTED CAR AND SHIFTED FROM PARK TO REVERSE. CAR DID NOT CHANGE INTO GEAR. CAR WAS IN NEUTRAL. SHIFTED TO DRIVE AND STILL NO GEAR CHANGE. SHIFTED TO MANUAL DRIVE MODE AND STILL DID NOT SHIFT. TURNED CAR OFF AND BACK ON, THEN GEAR CHANGES WERE MADE. SECOND TIME THIS OCCURRED IN ABOUT THREE MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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