GMC Terrain Complaints

3,167 consumer complaints on file.

#10579609April 14, 2014
WHEELS
VEHICLE FAILED PENNSYLVANIA INSPECTION DUE TO SIDEWALL CRACKING ON ALL FOUR OEM MICHELIN LATITUDE TOUR P235/55R18 TIRES (FRONT TIRES HAVE 6/32" TREAD DEPTH REMAINING, REAR TIRES HAVE 7/32" TREAD DEPTH REMAINING). VEHICLE DEEMED UNSAFE TO DRIVE UNTIL ALL TIRES ARE REPLACED DUE TO RISK OF BLOWOUT. MICHELIN CAMPAIGN #13T006000 DOES NOT COVER THIS PARTICULAR TIRE, EVEN THOUGH SIDEWALL DEFECT IS THE SAME AS THAT AFFECTING THOSE TIRES THAT ARE INCLUDED IN RECALL. OWNER WAS OFFERED A 60% DISCOUNT ON REPLACEMENT TIRES FROM AN AUTHORIZED MICHELIN RETAILER, WHICH MANUFACTURER'S EXECUTIVE RESPONSE MANAGER CALLED "FAIR." MICHELIN NEEDS TO ACKNOWLEDGE THE DEFECT BY RECALLING AND REPLACING THESE TIRES BEFORE AN EXPECTANT MOTHER LIKE MYSELF IS KILLED DRIVING ON THEM. EITHER MICHELIN STANDS BY ITS WORKMANSHIP AND MATERIALS WARRANTY OR THEY DO NOT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579424April 13, 2014
STRUCTURE:BODY
SNOW, MUD AND ALL ROAD DIRT ACCUMULATES INSIDE THE BOTTOM OF ALL DOORS, UP TO THE INSIDE INTERIOR PANEL OF THE DOORS. AM CONCERNED ABOUT RUST IN THE FUTURE AND IF IT'S DUE TO AN IMPROPER SEAL ON DOORS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578555April 9, 2014
ENGINE, ELECTRONIC STABILITY CONTROL (ESC), FUEL SYSTEM, GASOLINE
WELL IT APPEARS THAT THERE ARE SEVERAL COMPLAINTS ON HERE ABOUT THE 2011 TERRAIN STALLING. IT'S BEEN HAPPENING TO ME OFF AND ON THE PAST SEVERAL MONTHS. I WOULD BE IN TRAFFIC AND IT WOULD STALL, I WOULD BE AT A STOP LIGHT AND IT WOULD STALL, I WOULD GO TO BACK OUT OF MY DRIVEWAY AND IT WOULD STALL. I TOOK IT IN AND THEY CAN'T FIND ANYTHING WRONG. WELL LAST NIGHT IT FINALLY DIED. GREAT!! I HEARD NOISE WHEN I STARTED THE VEHICLE THAT SOUNDED LIKE PLASTIC WATER BOTTLES RUBBING TOGETHER. I HAD A BAG IN MY FRONT SEAT SO ASSUMED IT WAS NOTHING. IT BUCKED FORWARD AS I PUT IT INTO DRIVE AND STALLED. WELL...THE STALLING I'D BECOME ACCUSTOMED TO SO I RE-STARTED. IT SEEMED FINE UNTIL I WENT TO ACCELERATE ONTO THE MAIN ROAD...IT BUCKED, STARTED SHUTTERING, AND WOULDN'T GO ABOVE 5 MPH. I BARELY GOT IT INTO A PARKING LOT BEFORE IT DIED. I COUNTED NO LESS THAN 5 SIMILAR REPORTS ON HERE. I LIVE IN THE METRO DETROIT AREA...HAD THIS HAPPENED ON A HIGHWAY OR DURING RUSH HOUR, I COULD'VE BEEN KILLED. SOMEONE NEEDS TO DO SOMETHING BEFORE GMC HAS YET ANOTHER SCANDAL ON THEIR HANDS OR HOW MANY PEOPLE HAVE TO BE HURT, MAIMED, OR KILLED BEFORE NHTSA GETS INVOLVED?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578728April 8, 2014
ELECTRICAL SYSTEM
CPSC:I1440011A. 2010 GMC TERRAIN. CONSUMER STATED THE CAR IGNITION CUTS OFF WHILE DRIVING. CAR WAS TAKEN TO THE DEALER WHO COULD NOT REPRODUCE THE ISSUE. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577789April 6, 2014
ELECTRICAL SYSTEM
WE HAVE HAD THE GMC TERRAIN SHUT DOWN TWICE WHILE DRIVING. BOTH TIME THE CAR CENTER CONSOLE GOES COMPLETELY BLACK AND YOU HAVE NO CONTROL OVER THE VEHICLE. WE BROUGHT IT IN FOR SERVICE BUT THEY COULD NOT FIND ANYTHING WRONG, AFTER THE SECOND TIME THEY STILL FOUND NOTHING WRONG BUT THEY DECIDE TO REPLACE THE CARS INTERNAL COMPUTER. THE ISSUE WAS REPORTED TO CORPORATE GM BUT NOT MUCH WAS MADE IF IT. AFTER ALL THE NEWS WITH OTHER GM VEHICLE I'M CONCERNED THIS THAT THIS MAY BE HAPPENING WITH OTHER GMC TERRAIN VEHICLE. MY WIFE WHO IS THE PRIMARY DRIVER IS VERY FRIGHTEN TO DRIVE THE CAR SINCE THIS. IF YOU HAVE ANY FURTHER QUESTION PLEASE FEEL FREE TO CONTACT ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577796April 6, 2014
AIR BAGS, STEERING, STRUCTURE:BODY, SUSPENSION
I WAS GOING TO A 930 AM DOCTOR APPT@THE CANCER CLINIC, WITH MY HUSBAND & FATHER AS PASSENGERS. I WAS IN THE LEFT TURN LANE NORTHBOUND ATTEMPTING TO TURN INTO THE HOSPITAL. IT WAS 910 AM. THERE WAS A LG. DELIVERY TRUCK OPPOSITE ME IN THE SOUTHBOUND LEFT TURN LANE. AS I PULLED IN THE SOUTHBOUND LANE,EASING FORWARD TO ENSURE CLEARANCE THE OTHER CAR BEHIND THE DELIVERY TRUCK PULLED OUT AND AROUND THE TRUCK AND SPED UP TO GO THROUGH THE INTERSECTION TO MAKE THE LIGHTTHAT WAS AMBER AT THIS POINT. MY FATHER SAID THAT HER HEAD WAS DOWN AND SHE DIDN'T LOOK UP UNTIL JUST BEFORE IMPACT. THERE WERE NO SKID MARKS & THE IMPACT WAS HIGH ON THE PASS. SIDE OF MY VEHICLE ROCKING US UP ONTO 2 WHEELS ON THE DRIVERS SIDE & THEN BACK DOWN ON ALL 4. MY VEHICLE WAS T-BONED ON THE FRONT PASSENGER SIDE. THE LADY CAME OUT FROM BEHIND THE DELIVERY TRUCK AT THE LAST SECOND, CHANGED LANES & PROCEEDED INTO THE INTERSECTION AT THE SAME TIME I WAS TRYING TO TURN LEFT. AT THIS POINT THE LIGHT WAS YELLOW. I HAVE, I DO BELIEVE 8 AIR BAGS, WITH 8 SENSORS IN THE TERRAIN'S. ALSO I HAVE A FULL SUBSCRIPTION TO ONSTAR WHICH ALSO HAS CRASH SENSORS IN MY CAR. **NOT ONE AIR BAG WENT OFF NOR DID ANY SENSORS**. ONSTAR DID NOT CALL ME AFTER THE CRASH TO TELL ME THAT THEY WOULD BE SENDING HELP, AMBULANCE, POLICE ETC. MY INJURIES WERE: CONTUSION TO LEFT SIDE OF HEAD ABOVE EAR. SCALP WOUND ABOVE RIGHT EAR, WITH PERMANENT INDENTATION TO RIGHT SIDE OF MY HEAD,2 SMALL CUTS RIGHT SIDE OF FOREHEAD. BLACK EYES. PAIN IN NECK & STIFFNESS. RIGHT EYE SOCKET @ EYE BROW SWOLLEN. HUSBAND: SEATBELT BRUISING, NECK PAIN/STIFFNESS. MY FATHER, NECK PAIN, STIFFNESS,SCRAPED SKIN ON INSTEP OF RIGHT FOOT. THIS FORMAL COMPLAINT IS WITH GENERAL MOTORS, GMC TERRAIN, & ONSTAR FOR NOT 1 AIRBAG HAVING NOT GONE OFF/DEPLOYED, NOR DID ONSTAR MAKE ANY EFFORT TO CONTACT ME. I CONTACTED BOTH GM & ONSTAR & THEY DID NOTHING TO COMPENSATE ME. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10577813April 6, 2014
ENGINE, POWER TRAIN
WHILE TRAVELING DOWN THE HIGHWAY, CHECK ENGINE LIGHT CAME ON AND DISPLAY READ POWER STEERING PROBLEM. AFTER GETTING OFF THE HIGHWAY AND COMING TO A STOP AT A REDLIGHT, THE CAR WOULD NOT DRIVE WHEN THE LIGHT TURNED GREEN. IT HAD NO POWER, EVEN THOUGH IT WAS RUNNING AND ENGINE WAS IDLING HARD AND MAKING A TERRIBLE NOISE. CAR WAS TOWED TO DEALER AND THE FIXED THE CAM ACTUATOR. CAR DROVE FINE FOR ANOTHER 2,000 MILES AND SAME ISSUED OCCURRED. IT IS CURRENTLY BEING REPAIRED...AGAIN. WILL FILE ANOTHER COMPLAINT WHEN I KNOW WHAT THE ISSUE IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576795April 2, 2014
VISIBILITY, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE WITH LOW BEAMS ACTIVATED, THE UPPER HALF OF THE WINDSHIELD WAS TOTALLY BLACK. THE VEHICLE WAS TAKEN TO DEALER WHO COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. ..UPDATED 05-09-14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576797April 2, 2014
EXTERIOR LIGHTING
WHEN USING LOW HEADLIGHTS A DARK BLACK SHADOW IMPAIRS VISION IN THE MIDDLE OF THE WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576353April 1, 2014
ELECTRONIC STABILITY CONTROL (ESC)
IGNITION SHUTOFF' WHILE DRIVING; THIS OCCURRED AT LEAST 8 TIMES; TOOK THE VEHICLE TO THE DEALER WHO COULDN'T REPRODUCE THE ISSUE, BUT THEY DID SUGGEST HAVING MY FUEL LINES REPLACED AT A COST OF $400. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575798March 31, 2014
VISIBILITY/WIPER
FRONT WINDSHIELD WIPERS STOPPED WORKING. THE WIPER ARM ASSEMBLY BECAME DISCONNECTED FROM THE WIPER MOTOR SO THAT THE WIPERS STOPPED MOVING BACK AND FORTH. THERE WAS IMMEDIATE LOSS OF VISIBILITY DUE TO THE HEAVY RAIN. THE DISCONNECTED WIPER ARMS COULD BE MOVED BACK AND FORTH OVER THE WINDSHIELD BY HAND (STAYING IN TANDEM WITH EACH OTHER) AND THAT IS HOW I KNOW THEY DISCONNECTED FROM THE MOTOR. THE DESIGN OF THIS SYSTEM SHOULD BE MORE FAILSAFE, AND A FAILURE IN THE SYSTEM PRESENTS AN IMMINENT DANGER DUE TO THE LOSS OF VISIBILITY WHILE DRIVING IN THE RAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575093March 27, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THE SOFTWARE IN THE CENTER INSTRUMENT PANEL CAUSED THE HEATING AND DEFROST UNIT TO MALFUNCTION. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V489000 (VISIBILITY). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 73,000 AND THE CURRENT MILEAGE WAS 75,202. UPDATED 06/09/14*LJ UPDATED 06/13/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574295March 23, 2014
AIR BAGS
INVOLVED IN A 21 CAR PILE UP IN THE UPPER PENINSULA DURING A COMPLETE WHITE OUT. WE WERE ONLY TRAVELING APPROXIMATELY 25 MILES PER HOUR BUT, WE DID HAVE SERIOUS IMPACT IN THE FRONT, AFTER HITTING A TRAILER AND ALSO SERIOUS IMPACT FROM BEHIND WHEN HIT BY A TRUCK AND TRAILER. NO AIRBAGS DEPLOYED. THE TRUCK TRAVELING AHEAD OF US, THAT WE HIT, THE AIRBAGS DID DEPLOY. MY FATHER AND BROTHER, WHO WERE ALSO BOTH DRIVING CHEVY TRUCKS, AND ALSO HAD SERIOUS FRONT END DAMAGE DURING THE SAME ACCIDENT, THEIR AIRBAGS DID NOT DEPLOY EITHER. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10574083March 21, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2011 GENERAL MOTORS TERRAIN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S PASSENGER'S SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPAIRED THE VEHICLE. THE CONTACT STATED SINCE THE CRASH,THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATES INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,275 .
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10573949March 21, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE TRACTION CONTROL SYSTEM AND REDUCED ENGINE POWER WARNING LIGHTS ILLUMINATED. THE CONTACT EXPERIENCED A SUDDEN LOSS OF ENGINE POWER. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 44,000. UPDATED 08/11/14*LJ UPDATED 8/13/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569241March 14, 2014
VEHICLE SPEED CONTROL, STRUCTURE
ON 8/2/12 I PURCHASED MY GMC TERRAIN BRAND NEW IN ASHLAND CITY, TN. I MOVED TO WEST PALM BEACH IN OCTOBER 2012. THE CURRENT MILES ON THE VEHICLE ARE 44,039. I GOT AN OIL CHANGE, FILTER AND MULTI-POINT INSPECTION ON 10/24/13 BY THE LOCAL GMC DEALER. ON 10/23/13 I TOOK MY VEHICLE IN TO HAVE A RECALL REPAIRED AT SCHUMACHER BUICK/GMC. THE RECALL # IS 12312. A MONTH LATER THE VEHICLE WOULD LUNGE SHARPLY FORWARD WHILE DRIVING AND A HEAVY SHAKING VIBRATION (BOTH WHILE DRIVING AND AT A STOP) BELOW MY FEET IN THE VEHICLE (FLOOR BOARD). I TOOK THE VEHICLE TO SCHUMACHER BUICK/GMC 3031 OKEECHOBEE BLVD, ON 11/11/13 AND IT REMAINED UNTIL 11/15/14 AND THE PROBLEM WAS NOT IDENTIFIED. I RETURNED THE VEHICLE FOR THE SAME PROBLEM ON 12/21/13 (SAME DEALER) AND IT WAS PICKED UP ON 12/31/13. THE FIRST SERVICE ADVISOR WAS ROB DEAL HE TOLD ME THAT THE VEHICLE SHIFTS ITS DRIVABILITY TO THE DRIVER AND NOTHING WAS WRONG. I TOOK MY VEHICLE BACK A SECOND TIME FOR THE SAME PROBLEM THIS TIME (IT WAS GETTING WORST) MY REP WAS "[XXX]". HE SAID IT WAS THE "ECO" BUTTON IN THE CAR, IF PUSHED MAKES THE CAR RUN ROUGH." ON MARCH 7, 2014, I CONTACTED GMC CORPORATE OFFICE AND SPOKE TO SHERRY AND REQUESTED A FULL ANALYSIS OF MY CAR. THIS TIME I WENT TO ANOTHER GMC DEALER LOCALLY (LAKE PARK SCHUMACHER) AND MY SERVICE TECH WAS [XXX]. PER [XXX] IT IS A TRANSMISSION ISSUE -LEFT ON MY VOICEMAIL AND SAVED" SPECIFICALLY HE SAID IT WAS THE "CONTROL PRESSURE VALVE CAUSING IT TO LUNGE FORWARD AND IT WAS IMPROPER." HE SAID IT WAS "UNCOMMON TO SEE THIS ISSUE." THE REASON I TOOK THE VEHICLE IN IS THAT I ALMOST REAR ENDED TWO PEOPLE WHILE DRIVING DUE TO THE VEHICLES LUNGES AND HAVE MY BODY JOLTED INTO THE GLASS THE FORCE WAS SO STRONG WITH THE LUNGE. I FEAR FOR MY SAFETY AND THAT OF MY 12 YEAR OLD DAUGHTER IN THIS CAR. I WAS CONTACTED ON 3/13/14 THAT THE VEHICLE WAS READY FOR PICK-UP AND IT HAD BEEN FIXED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568902March 12, 2014
SUSPENSION, ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING
THE STABILITY TRACK GAVE AN ERROR AND THE ENGINE NOW SLOW. THE ERROR DOESN'T LET THE VEHICLE TO ACCELERATE. THE CHECK ENGINE LIGHT ALSO WENT ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568559March 11, 2014
ENGINE
CAM SHAFT POSITION ACTUATOR & CYLINOID & BALANCE SHAFT CHAIN MALFUNCTIONING FOUR TIMES BETWEEN 65,000 & 97,111. TWO DEALERSHIPS STATED THAT THEY WEREN'T AWARE THAT THIS WAS A RECURRING PROBLEM, EVEN THOUGH ALL DEALERSHIPS HAVE ACCESS TO THE GM GLOBAL SITE THAT LISTS ALL REPAIRS AND THIS NEW MODEL HAD EXCESSIVE POWERTRAIN REPAIR ISSUES DUE TO THE 2.4 LITER ENGINE. GM CUSTOMER CARE UTILIZED STALL TACTICS BY INSISTING THAT AN "OIL CONSUMPTION" TEST BE DONE THAT CAUSED WASTED MILES AND TIME AND STALLED CORRECTION OF THE PROBLEM BY PUSHING THE STATUTE OF LIMITATIONS PAST THE 4 YEAR LIMIT BECAUSE THEY KNEW THE CAR SHOULD HAVE BEEN REPAIRED WITH A NEW ENGINE OR NEW CAR. NEITHER DEALERSHIP HAD THE INTEGRITY TO ASSIST ME AS THE CONSUMER WITH THIS ISSUE, IN FACT I HAD TO SEEK ASSISTANCE FROM EXTERNAL AGENCIES TO EVEN LEARN THAT THERE WAS A COMPLAINT PROCESS HIGHER THAN THE DEALERSHIP AND CUSTOMER CARE WHEN THERE ARE REPEATED REPAIRS FOR THE SAME THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568625March 11, 2014
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I WAS GOING ABOUT 40 MPH ABOUT TO GET ON THE FREEWAY, WHEN MY CAR BEGIN A LOUD NOISE, SHAKING, AND DROPPED SPEED TO ABOUT 20 MPH. THE DASHBOARD SAID SOMETHING ALSO ABOUT NO POWER, NO MATTER HOW MUCH I PUSHED THE GAS PEDAL, CAR WOULD NOT ACCELERATE. INSTEAD OF GETTING ON FREEWAY I PULLED OVER TO A GAS STATION. I CUT THE CAR OFF AND LEFT OFF FOR A MINUTE. I CUT IT BACK ON AND WAS RUNNING NORMAL. I IMMEDIATELY WENT TO THE DEALERSHIP WHERE I WAS TOLD THERE WAS A RECALL ON THE THROTTLE BODY AND THEY WOULD REPLACE FOR ME. THE PROBLEM IS THAT NO ONE BOTHER TO NOTIFY ME, AND IF I HAD NOT HAD THIS PROBLEM MIGHT NOT HAD KNOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568630March 11, 2014
AIR BAGS, VEHICLE SPEED CONTROL
I HIT A BUMP ABOUT A MONTH AGO, AND NOW MY "SERVICE AIRBAGS" LIGHT KEEPS COMING ON. I HAVE NOT HAD A COLLISION, BUT NOW EVERYTIMES I HIT A BUMP I GET A DING AND THE "SERVICE AIRBAGS." NOT SURE IF ANY RECALSS ON ARE FOR THIS PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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