Jeep Compass Complaints

4,014 consumer complaints on file.

#11498154December 19, 2022
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
There is a known issue with multiple 2022 Jeep Compass trims and models that, after long periods of driving (about an hour), the volume for all components utilizing sound becomes barely audible even at max volume. This affects all warning systems including blind spot, lane departure, etc. Upon turning off the vehicle for long periods of time (a few hours) the volume will return, but the issue will occur again if driving for an hour plus with short stops. Jeep has acknowledged the concern for over a year on Jeep forums and dealers are not helpful regarding the issue. Jeep states there will be an update to the UConnect system controlling audio functions in Q4 2022. But Jeep has yet to release an update with 2 weeks left to go in the year despite knowing of the issue since end of 2021. I have additional concerns for safety as I have to disengage hands free audio during long drives due to the volume issue causing further distraction and complications on top of not having audio for any other integrated components (like gps, radio, etc.) In addition to the safety features. Links showing Jeeps awareness of issue: Forum with multiple user complaints: https://www.myjeepcompass.com/threads/volume-issue-on-my-uconnect.46300/page-3#post-171457 Direct user complaint: https://twitter.com/acevan90/status/1599924956204244993?t=jyNFB2xbLlXlFRN-n0huPw&s=19
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497915December 18, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Vehicle started indicating High Coolant temperature then engine would shut down. It would restart after shut off. Radio would fade in an out . While vehicle was in motion the engine should shut down and had to pull over and restart the vehicle. This happened on several occasions before the vehicle completely shut down. Towed vehicle to dealership with a repair of $700 to replace both batteries.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497953December 18, 2022
ELECTRICAL SYSTEM, ENGINE
Stopped at red light and coolant over heating warning came on screen and vehicle would not move. Powered vehicle down and back up and engine was revving aggressively. Turned vehicle back on after a few minutes and it was fine like nothing happened. At no point was the vehicle actually overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497713December 16, 2022
ENGINE, ELECTRICAL SYSTEM
I was driving down the road going about 40mph, it lost power, I coated into a nearby parking lot because there was no acceleration Pulled off the road, shut it off and it did restart The next morning it was dead It tried to turn over, then it did jump I went ahead and got a new battery and it has been starting
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497778December 16, 2022
POWER TRAIN, ELECTRICAL SYSTEM
I have been having issues with my vehicle for the past month or so. I took it to a mechanic and they said that my Power Transfer Unit is bad and my vehicle currently doesn't have 4 wheel drive capability. My vehicle periodically stutters, slows and looses power while driving at freeway speeds. During all of my issues, not once has my check engine light or any sort of indicator has lit up letting me know I have an issue with my vehicle. I thought newer cars are supposed to know when there is an issue with the vehicle. This is completely unacceptable and now I'm looking at over $2,000 in repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497437December 14, 2022
ENGINE
The contact owns a 2019 Jeep Compass. The contact stated while driving at various speeds, the vehicle lost motive power and failed to restart on various occasions. No warning lights were illuminated. The vehicle was towed to a local dealer, where the failure codes were cleared; however, the failure could not be duplicated. The contact then stated that while driving at an undisclosed speed, he smelled antifreeze, and the vehicle then lost motive power with the check engine, performance transmission, seat belt, and various other warning lights illuminated, and messages displayed. The contact stated that he replaced the battery; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497441December 14, 2022
SERVICE BRAKES
While driving on a busy road the car could not accelerate and the emergency brake turned on by itself causing the car to stop abruptly. This has happen 2 times in 1 week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497196December 13, 2022
ENGINE
The engine on my 2020 Jeep Compass will turn off unexpectedly and without warning after the vehicle has come to a stop. Sometimes, the engine will restart easily with the push start button after the transmission selector has been moved to "Park". Other times the vehicle cannot be restarted for several minutes and random messages appear on the dashboard display. These messages include but are not limited to, "coolant temperature high", "service airbag system" and other assorted nonsensical messages. This issue appears to be related to the Stop/Start feature on my vehicle. This phenomenon is dangerous and unsettling since it leaves my vehicle stranded in precarious situations for undetermined periods of time. The dealer has not been able to reproduce this exact issue. The vehicle and related components have only been inspected by the dealer. This issue has been happening for nearly 45 days. Up to this point there have been no warning lamps, messages or other symptoms prior to the engine shutting off by itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497347December 13, 2022
FUEL/PROPULSION SYSTEM
The auto start/stop feature frequently causes the car to stall when starting. Today (12/13/2022), the vehicle would not start for several minutes, which left me stuck in the morning rush hour, blocking a lane of traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497297December 13, 2022
INTERIOR LIGHTING, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2022 Jeep Compass. The contact stated that the instrument panel was not visible when the headlights were in the dim setting. The contact took the vehicle to a dealer where they confirmed the failure but informed him there were no the parts available to repair the vehicle. The manufacturer had yet to be notified of the failure. The vehicle was not repaired. The failure mileage was approximately 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497255December 13, 2022
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2022 Jeep Compass. The contact stated while driving at various speeds, the vehicle stalled. The START/STOP system message was displayed. The computer screen went blank. The drive button on the instrument cluster and gear selector were blinking. The parking brake engaged without warning. While driving the vehicle at slow speeds, the vehicle jerked forward and failed to respond as needed. The contact waited for the vehicle to restart. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 19,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496926December 11, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Auto stop star keeps on acting up I just purchased the car I had it stall on me change one battery stalled on my agin change the other battery now I have to take it to the shop again for same issue got the car March,5,2022 1st problem July,5,2022 2nd problem November,21,2022 3rd problem December,3,2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496905December 10, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
All lights randomly flashed on dash then the vehicle stalled in the middle of traffic. This is the third time it has happened, and the dealership had claimed to have fixed it. Just had brand new batteries installed to ensure sufficient voltage, and it still happened. 32k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496685December 9, 2022
ELECTRICAL SYSTEM, ENGINE
The auxiliary battery has failed at least 3 times (2018) and been replaced, as well as the main battery. When this happens the car is dead in the water, even the SiriusXM Guardian controls on the rear view mirror do not respond leaving you in dangerous situations. You are unable to contact emergency services for a tow, or emergency vehicles. The dealership said it was faulty batteries but has had to replace them one more time after replacing the ones they say were faulty by manufacturer. The dealership wants additional money for tracing the issue but the car is just out from warranty by a few months. Prior to this, the dealership did not trace to find any shorts and the batteries were confirmed to be malfunctioning. There are no error codes found when this occurs. Dealership has confirmed MANY Jeep Compass have had the batteries replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496691December 9, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
About a month ago my car showed a warning that essentially said "Find a safe place to stop your car will stop soon". I had to get a jump start but I did make it to the dealership to get the batteries changed. A week or so after the return of car my check engine light came on again. It went off 2 days later but the car stalled as I was driving it shortly after. I was at a stop light and it just shut down. I had to put the car in park. Turn it off and restart it. Saturday I was on my way to work and the coolant temp went full red, then no notches and the car stopped while I was driving. I had added coolant the day before because it wouldn't blow heat only cool air. Nonetheless it is currently in the shop. I had to get it towed as it started smoking. The biggest problem is that this time it did not advise that it would stop. It just stopped at 6:30 am in the dark on a 4 lane road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496666December 8, 2022
UNKNOWN OR OTHER
While driving on the highway or at a stop sign or signal light the car would stop and not start back and when driving on the highway it would stop just like that and takes a few minutes to restart causing backup traffic behind me. 12/6/2022 I took it to star Chrysler dealership on Jamaica avenue and I am still awaiting a diagnosis.my car has been doing this since before 11/14 when I first notified the dealership but nothing was done about it for over 2 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496575December 8, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While driving with the automatic start / stop on, the engine shuts down and dashboard light issues a coolant warning light. After a few seconds the engine goes back on. This happens periodically and is not a safe situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496562December 8, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The infotainment systems volume fades to the point where nothing can be heard. This impacts: radio, but also Android Auto/Apple Car play for audio alerts, jeep assistance and hands free call functionality. The vehicle was taken to the dealer and they confirmed Jeep knows about the issue and it will require a software update - TBD. Meanwhile, my new vehicle is useless for any kind of audio functionality. This is a distraction while driving and poses safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496520December 8, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Does not correct car from departing lane. Also intermittently turns automatic braking of. Intermittently brakes when no hazard. Loses sound for radio and gps on long trips.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496346December 7, 2022
ENGINE, VEHICLE SPEED CONTROL
While driving on the highway traveling about 70 mph in the middle lane the car went into a "limp mode" and the vehicle started decreasing speed and I was not able to accelerate using gas pedal. I was able to move over to the slow lane to exit. At traffic light, I had to shut car off and restart. I brought to the car back to the dealership Bourne Auto Sales in Easton MA where I purchased the vehicle for inspection they could not reproduce the problem, thus they could not find any issues wrong and could not fix. It's unknown if warning lights came on prior to incident and there no sounds prior. My safety and my child's safety and the safety of others traveling on the highway were at risk as there could of been a major accident traveling at a high rate of speed then decreasing speed on a mulit lane highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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