Jeep Compass Complaints

416 consumer complaints on file.

#11759991August 27, 2026
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
To Whom It May Concern: I am writing to formally submit a complaint regarding my 2021 Jeep Compass, particularly concerning recurring mechanical, electrical, and safety-related problems that have created serious concerns about the vehicle's reliability and safe operation. The most concerning issue is the vehicle's unexpected stalling at low speeds, particularly associated with the 2.4L engine. Unexpected loss of power while driving at low speeds creates a significant safety concern because it can occur when entering intersections, turning, maneuvering through traffic, or attempting to accelerate from a stopped or slow-moving position. In addition to the stalling issue, I have experienced or am concerned about the following problems: 1. Transmission Problems The vehicle has demonstrated concerning transmission behavior, including: Rough or abnormal shifting Delayed acceleration Delayed engagement Unresponsive or delayed gear changes Hesitation when attempting to accelerate Behavior that may contribute to the vehicle unexpectedly losing power or momentum These symptoms raise concerns regarding the transmission's proper operation and the possibility that transmission performance may be contributing to the vehicle's stalling and delayed acceleration. 2. Electrical System Problems The vehicle has also experienced significant electrical concerns, including: Infotainment screen freezing or becoming unresponsive Battery becoming completely or significantly discharged after sitting overnight Suspected parasitic battery drain Random or unexplained dashboard warning lights Electrical/electronic systems intermittently malfunctioning These issues are particularly concerning because intermittent electrical problems can be difficult to diagnose and may affect other vehicle systems, including safety-related components. 3. Backup Camera and Safety Concerns I am also concerned about failures involving the vehicle's backup camera and safety-related wiring, including poten
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756714August 13, 2026
ENGINE
The contact rented a 2025 Jeep Compass. While the contact’s husband was driving approximately 70 MPH, there was a burning odor and an abnormal sound coming from the front of the vehicle. The vehicle was steered to the side of the road, and the contact and her husband observed whitish gray smoke that eventually turned black coming from the engine compartment. The hood was opened and immediately there were flames coming from the engine compartment. The contact and her husband removed personal belongings from the vehicle. During the failure, three sheriffs pulled up behind the burning vehicle. A Police report was filed. The Fire Department arrived on the scene and extinguished the fire. There were no injuries sustained. The vehicle was towed to a tow lot and had not been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11755750August 9, 2026
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
The vehicle experiences severe, recurring electrical and drivetrain failures while operating at highway speeds (up to 70 MPH). On August 8, 2026, while driving on the highway, the vehicle suffered a sudden loss of motive power/drivetrain engagement accompanied by non-stop audible warning chimes, cluster warning light cascades, and an SVC 4WD (Service 4WD) message disabling drive modes. This sudden loss of power on a high-speed highway created an immediate, near-miss collision risk for my family and surrounding traffic. Service & Repair History: The issue has recurred across multiple dates (June 30, July 4, July 10, July 14, and August 8, 2026). The vehicle was held by Castle Chrysler Dodge Jeep Ram Naperville for nearly three weeks (July 14 – August 7). The dealer cleared Diagnostic Trouble Codes (DTCs) and returned the un-repaired vehicle, stating that Stellantis is "working on a software fix." The failure recurred twice immediately after pickup on August 8 at 13,662 and 13,696 miles. The dangerous highway loss-of-power condition remains unrectified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753185July 27, 2026
ELECTRICAL SYSTEM, ENGINE
automatic start-stop system causing actual engine stalls instead of a smooth restart is commonly triggered by failing auxiliary/main batteries, a dirty throttle body, or faulty charging sensors It has stalled on highway in stand still traffic. Issues with getting it to go. Have to turn off the car and restart. Has occurred 3 times - downtown of a major city in traffic, on a busy highway and at an exit of a highway. Due to its nature we are stand still as traffic is moving Problem has been confirmed by dealer and has occurred to other compass owners Not inspected by insurance There is an error that appears on the dash right before it stalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751079July 17, 2026
ENGINE, ELECTRICAL SYSTEM
I am writing to request immediate assistance with our Jeep, which has become a serious safety hazard for our family. We purchased the jeep less than 2 years ago and over the past three months it has repeatedly failed to start or has stalled unexpectedly, leaving us stranded on multiple occasions. Despite taking the vehicle to dealership and other service centers four times, no one has been able to diagnose or repair the issue. The vehicle often starts normally for technicians after being towed, only to fail again once we have it back. On our most recent visit to a dealership, we were charged $180 for diagnostics, yet the 3 of 5 XXX 3:01 PM XXX Claim Form [XXX]!!production\customer\customer_c... problem persists. When I called today for further help, we were turned away. This ongoing issue has created significant safety risks. The Jeep has stalled at traffic lights on multiple occasions, including one near-miss with a tractor-trailer. My husband works in a high-risk environment, and reliable transportation is essential for our family’s safety. As a registered nurse, I have already missed work due to these breakdowns and am at risk of jeopardizing my career. We have also been forced to miss important family events and cancel vacation plans. The financial burden has been devastating. We have spent a substantial amount of money on repeated towing, diagnostics, and repairs, leaving us struggling to cover basic household bills. For the safety of our children and our family, we urgently request that you repurchase or replace this vehicle under your responsibilities as a dealership. We can no longer accept the ongoing risk and unreliability. I kindly ask for a prompt response and a resolution within the next few business days. Please contact me at [XXX] or [XXX] to discuss next steps. Thank you for your immediate attention to this serious matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751068July 17, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST, LANE DEPARTURE: BLIND SPOT DETECTION
The vehicle suffers from severe, persistent electrical and powertrain failures that compromise safe operation. Multiple Advanced Driver Assistance Systems (ADAS) have completely failed, including the Lane Keeping Assistance, Blind Spot Warning, and Forward Collision Warning systems.When driving, the vehicle constantly flashes erratic dashboard warning messages and emits continuous warning chimes without cause. In addition to the electrical failures, the powertrain malfunctions; the vehicle jolts violently upon acceleration, behaving as though the transmission is failing.Safety Risks: These failures create immediate safety hazards. The unexpected transmission jolts cause unpredictable acceleration when merging or stepping on the gas. The loss of forward collision and blind spot warnings leaves me without critical safety buffers, and the constant flashing lights and beeping create a severe driver distraction.Inspection and Diagnosis: The vehicle has been taken to an authorized dealership service center multiple times for these specific issues. However, the service department has refused to properly document the complaints on the repair orders or perform standard diagnostics, falsely claiming the safety sensors are just "dirty" and blaming the transmission behavior on driver habits. The vehicle and its malfunctioning components remain fully available for inspection.Onset: These symptoms first appeared shortly after purchasing the vehicle and have grown progressively worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751039July 17, 2026
POWER TRAIN
The contact owns a 2022 Jeep Compass. The contact stated that while driving 40 MPH, the vehicle unexpectedly stopped, and the transmission failed to shift gears in the middle of the road. The contact pulled over at the side of the road and attempted to reset the “Service Transmission” warning light. Additionally, while attempting to drive to the parents’ residence, the contact drove at a slower speed to prevent the failure from reoccurring. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749241July 9, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
There are major software issues. The vehicle brakes unexpectedly. It is completely random and extremely dangerous. The satellite radio content is altered with the use of A.I. . It is similar to Deepfake scam. I can scan the network and send logs if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748622July 6, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I am reporting a severe, life-threatening safety defect involving intermittent "phantom braking" (unwarranted activation of the Automatic Emergency Braking / AEB system) on my 2024 Jeep Compass while driving at highway speeds. On multiple occasions while traveling on the freeway, the vehicle has suddenly and aggressively slammed on the brakes with absolutely no obstacles, vehicles, or hazards in front of it. The vehicle anchors the brakes without warning, causing rapid and dangerous deceleration from 60-70 mph. This has nearly resulted in catastrophic rear-end collisions from vehicles traveling behind me. The issue is highly intermittent and unpredictable. It appears to be a major defect in the Advanced Driver Assistance Systems (ADAS)—specifically the forward-facing camera or radar modules—which are misinterpreting road conditions, shadows, or reflections as an imminent collision threat. We have actively tried to get this resolved through the Classic Jeep, Madison ohio. The vehicle has been brought into the dealership service department several times for this exact occurrence. A corporate safety "SAFE case" was opened CN102930576 , and most recently, the customer service manager test-drove the vehicle for 4 to 5 days. Because the issue is intermittent, they were unable to replicate it during that specific timeframe, found no active error codes in the computer, and performed no repairs. The vehicle was returned to us completely unresolved and remains an active danger to drive. The manufacturer's inability to replicate a highly intermittent software or sensor defect does not negate the severe danger this vehicle poses. Sudden, unprompted hard braking at 65+ mph creates an immediate risk of a multi-car highway accident. I am filing this complaint to urge the NHTSA to investigate 2024 Jeep Compass forward collision warning and AEB systems before this defect causes a serious or fatal crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747728July 1, 2026
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2024 Jeep Compass. The contact stated that after parking the vehicle in the garage the night, the following morning the contact entered the garage and discovered that the sunroof had shatter. A dealer was not contacted. The vehicle was not taken to the dealer to be repaired. The dealer declined to repair the vehicle under warranty. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746571June 25, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRICAL SYSTEM
I am filing a formal safety defect report regarding a severe, non-functional Advanced Passenger/Pedestrian Emergency Braking (PEB) and Forward Collision Warning (FCW) system that has been completely inoperable ("INOP") since delivery of this brand-new vehicle.The vehicle has been subjected to four (4) independent, consecutive service repair attempts at authorized franchise dealerships with a complete failure to resolve the active safety hazard.Critical Evidence of Manufacturer Negligence: Corporate Techline Admission: On 12/2/24 (3,327 miles), factory technicians performed module updates but noted on the official invoice: "Issue persist. Contact Techline was told update coming." Corporate engineering knowingly discharged a defective vehicle back into public operation without a functioning collision avoidance system.Star Engineering Admission: On 5/15/26 (34,461 miles), following extensive factory hardware resets via the wiTECH diagnostic network and manual sensor/camera recalibrations, the safety defect persisted. Stellantis Corporate Engineering (Star Agent) explicitly ordered the dealership techs to return the malfunctioning vehicle to the consumer because it lacked an active Diagnostic Trouble Code (DTC), stating the safety hazard was merely "currently under investigation."Current Grounded Status: On 6/8/26 (approx 36,000 miles), Certified technicians determined an instrument cluster needed ordered and legally "grounded" the vehicle on the dealer lot due to federal odometer rules. The vehicle is currently sidelined awaiting a backordered instrument panel cluster (IPC). Public Safety Impact: Stellantis is willfully ignoring a widespread component or software defect in its integrated digital instrument cluster and forward-facing camera arrays. By ordering dealerships to return vehicles with dead pedestrian emergency braking systems to consumers due to a lack of DTC’s, they are creating an immediate, severe hazard to occupants and pedestrians on public roads
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746537June 25, 2026
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
The vehicle advanced warning stystems are all failing. After multiple repair attempts this continues. Previously it resulted in failure where vehicle would not move due to advanced brake assist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745629June 22, 2026
UNKNOWN OR OTHER
Vehicle is a safety hazard my jeep compass stalks while driving or sitting in traffic without warning. After sitting at traffic lights jeep stutters and hesitates before going again. My 2022 compass has stalled on me a couple of different times since I have had it. The car is unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745162June 18, 2026
FUEL/PROPULSION SYSTEM
When fueling I can’t get the gas to go into the jeep it shuts off over and over takes near 20 mins to get a half a tank of fuel it’s loose in there air can’t escape I’m thinking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743830June 12, 2026
SUSPENSION, STEERING
I purchased this car in August 2024 used. In April 2025 I took it to the dealer, Mc Peek Dodge in Anaheim for clicking noises while turning either direction and Drivers front side wheel sound like its wobbly. They replaced both half axles. Again the vehicle made the same noise about a month later. I took it back in May. They replaced them again. This year in May I took it back and had it for 2 days and never looked at it. So I called Jeep customer care and they said take it elsewhere. I went to Premiere Jeep in Buena Park. They kept it for a week and replaced the left half axle again. They said the wobbly noise must be from my brake rotor and wanted to charge me $550 to resurface and reinstall the same rotor. I declined since the noise is constant and not when I'm braking. The vehicle is again making the same noise. Especially when I'm turning left. Sounds like my wheel only has one bolt attached and falling off. The clicking noise from the steering is also still present. I'm afraid my tire or suspension is going to fail and cause injury to my family, commuters or myself. Jeep can't seem to fix this suspension and steering issue after 2 years and 3 times having the vehicle in service. This is costing me time from work and the cost of rental cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743004June 9, 2026
ELECTRICAL SYSTEM, ENGINE
The vehicle caught on fire while sitting in a parking lot. This vehicle had just over 13,000 miles, serviced by jeep dealer, and health reports did not surface any problems. The fire impacted other vehicles around it.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11740580May 28, 2026
LATCHES/LOCKS/LINKAGES
The contact owns a 2024 Jeep Compass. The contact stated that while the rear lift gate door was opened as intended, the rear lift gate failed to support the rear trunk upward. No warning light illuminated. The vehicle was diagnosed at the contact's residence by an authorized Jeep mechanic; however, the failure was not identified. The manufacturer was made aware of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740475May 27, 2026
STEERING
Steering rack needs to be replaced per dealership. Reported loud clunking noise when turning. Not covered under warranty. Was told it was regular car maintenance. 49k miles with bumper to bumper expired a month before complaint. Have noted in forums multiple complaints for same issue yet jeep refuses to cover.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740458May 27, 2026
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Everytime I drive my vehicle all the ADAS lights go off and start dinging. I then reset the ones I can in the vehicle settings and drive to my destination. I shut off the car and when I come back and start it all the lights come back on again. This has been happening since I purchased the vehicle a year ago with under 40000 miles and Jeep didn't help me and refused to fix the issue. I have made multiple complaints to Jeep and my local Jeep dealership and they have been no help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740404May 27, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
Multiple critical safety systems fail intermittently: Automatic Emergency Braking (AEB) disables itself randomly while driving, Lane Steering Assist becomes unavailable, frequent ‘Service 4WD’ warnings, and ‘Power Steering System Hot - Performance May Be Limited’ warning. Issues worsened after transfer case replacement on April 27, 2026. Dealership admitted ‘these lights appear all the time… there’s nothing we can do.’ This matches many other 2024/2025 Compass complaints on NHTSA. I no longer feel safe driving the vehicle. The car has also been using a lot more gas since these issues started. I’m not sure what date this started, but the first time (1/3) that I brought it to the dealership was March 20th 2026.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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