Jeep Compass Complaints

4,014 consumer complaints on file.

#11496357December 7, 2022
UNKNOWN OR OTHER
I purchased this vehicle in June 2021. Since purchasing the vehicle, I have had it in the dealership (Lia Jeep, Dodge, Ram in Colonie, NY) five times for the same problem. The vehicle hasn’t been repaired to date. The problem is that the temperature gauge will spike at random and the vehicle will stall out. It will restart after a period of time (usually minutes). If I keep the start/stop feature disengaged the problem is kept in check until the start/stop re-engages which it does on it’s own. I have had this (vehicle stalling out in traffic) to me too many times. It’s amazing that I haven’t been hit from behind. This vehicle has stalled out while I was in a round about and it has happened several time when I was exiting various places I do business with. If the dealership doesn’t get this resolved, I will be left with no other choice than to pursue New York Lemon Law.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496362December 7, 2022
ENGINE
Late July 2022, vehicle started indicating engine over heating regardless of appropriate coolant level. Vehicle then began to not start most times when attempting to turn car on. While driving on expressway, car completely shut off. Was able to coast to the side of the expressway out of the way of other vehicles. Vehicle was taken to a shop where the diagnosis was as follows: engine replacement, radiator replacement, system flush. There is an ongoing investigation currently regarding this type of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496369December 7, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2020 Jeep Compass. The contact stated while in stop and go traffic, the temperature gauge rose into the high temperature range. The contact stated that the vehicle lost motive power; however, after several minutes, the vehicle started and operated normally. The vehicle was not diagnosed. The manufacturer was not contacted or notified of the failure. The failure mileage was 74,685.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496378December 7, 2022
ENGINE
This vehicle has shut down while on the street & on the dangerous highway with vehicles behind me. It wouldn’t start back up either I had to keep playing with the key or try starting it & it wouldn’t turn over
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496392December 7, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
While traveling down the roadway, a message will pop up on the middle information area that reads, “Stop Safely Vehicle Will Shut Off Soon.” Both the main battery, auxiliary battery checked and both tested good. (Replaced both less than 2 months ago) No check engine light. No battery light. No change in voltage. No change in any temperatures. The vehicle did shut off. But after shutting off for about 10 minutes, started back up with no problems. However after driving in secondary road for about 15 minutes, the same message popped up on the display.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496448December 7, 2022
ENGINE
2 incidents in traffic, in Savannah, GA our 2019 Jeep Compass, temperature gauge shot up and engine shut down, took a minute for my daughter who was driving to start it back up and continue. Had dealer check it in Hinesville, Ga. And could not recreate the same result
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496305December 6, 2022
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2016 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine and power train warning lights were illuminated. The vehicle was taken to the local dealer where it was diagnosed that the camshaft sensor needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling). The manufacturer was not contacted. The failure mileage was approximately 83,521.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496330December 6, 2022
ENGINE
This Compass has been to North Point Jeep in Winston Salem, NC, 3 times for engine problems. The car overheats and then turns completely off after going 60 mph. We have complained but the dealership denies that there is an issue and these cars are "good". The car is currently at the dealership in repair and has been for the last month. Please make them accountable as we have spent a lot of money and time on this car that only has 40,000 miles. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496336December 6, 2022
ENGINE, ELECTRICAL SYSTEM
While sitting at a stop light, the engine stalled and would not restart. The brake pedal had no freeplay and was more difficult than normal to press. After about 30 minutes the vehicle restarted normally but required a lot of pressure on the brake pedal. No check engine or other warning messages appeared on the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496155December 5, 2022
ENGINE
My car just stops running when traveling down the road. This is very dangerous. I loss ability to excelerate and i loss power steering. I do not get any warning lights or any Thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496171December 5, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, POWER TRAIN
Drove the vehicle I purchased and the lights on the dash board began to illuminate at 2500 miles. The u connect would go black, the dash lights air bags, emergency break, cruise control, etc would illuminate. The the car would shift out of gear automatically put in park flashing, and die in the middle of the freeway without warning, has happened like 3 times, now I am scared to drive it due to the safety of myself and others. I would have to restart the car and it would jerk, then be fine. The hood light would display hood open when it isn't and multiple other lights. Told the wiring harness is melted causing the problems. Lights that come on are Advanced Driver Assistance Systems (ADAS) Check engine, Transmission light, Adaptive Cruise Control Automatic Emergency Braking Blind Spot Warning Forward Collision Warning Lane Departure Warning Lane Keeping Assistance Parking Collision Warning Rear Cross Traffic Warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495968December 4, 2022
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I will be driving and suddenly the car stops. The parking break comes on and the car won't start. Takes awhile to get it restarted. It seems dangerous and as I've googled seems like a problem all across the board not just me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495980December 4, 2022
ELECTRICAL SYSTEM, STEERING, ENGINE
Since taking over ownership in 2020 of a 2018 SUV that currently has only 61,000 miles I've had electrical issues with the auto start/stop warning light coming on/off intermittently. I was told by that make and model dealership that that happens for several reasons and was of no large concern. I've had the 1 electrical recall 'reprogrammed', but then my car wouldn't start on Thanksgiving. Replaced the main battery then took it back to dealership, $180 later was told the steering gear rack needs replacing. I've heard a clunking sound in the steering for about 2-3 weeks. How with so few miles is that possible? After replacing battery they also said all old codes should've cleared from system and hadn't so they cleared them. I've also noted multiple times that the coolant seems to run on the low side periodically. I've already had warranty replace the washer fluid resevoir next to a hot engine component in 2021. The engine does not appear to cool as it should to me and the placement of hoses and electrical is so tight together this has me wondering if it affects the electronic controls to EVERYTHING. Had I not noticed the steering issue myself, no error or warning messages have displayed on the vehicle. It will not properly calibrate test itself and it is $1800 for this steering part and my warranties have all expired after only 2 years. Multiple electrical components seem to be reported issues as well as steering and engine issues for this year and model. I'm ready to trade it in! I feel the maker needs to re-evaluate this model and make several changes to ensure a safe and reliable vehicle as I do not feel safe to even drive it now even after dealer said I could for now. Problem will worsen, and I have a bad taste in my mouth of this maker now anyhow. I loved my car, now I'm left clueless as to what would be safe and reliable. Service reports and receipts can be uploaded if needed to verify the Dealerships notes and Services performed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495679December 1, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ENGINE
I was on the entrance ramp for the freeway and the gas pedal disengaged. I could not accelerate and my car slowed down. A message on the display said to service electronic throttle. This has happened to me twice. My car is barely six months old. I was going 40 mph at the time. Today, I was getting into my car after picking up lunch and as I sat down, the alarm went off for close to 4 minutes. I unlocked and locked the key fob, I started the car and turned it off, and repeated everything about twenty times. I'm in a very public place sitting inside of a car whose alarm won't shut off...anyone could've called the police on me. Someone probably did. The alarm is supposed to shut off at 90 seconds, why didn't it? Why have an alarm that won't disengage? When I press the button to disable the auto stop/start, my car will jerk a few times and a message will pop up to service the auto stop/start. This first happened two days after I got the car (less than 100 miles on car) and it's probably happened close to ten times by now. I'm usually going about 30 - 40 mph when this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495444November 30, 2022
SERVICE BRAKES
The contact owns a 2019 Jeep Compass. The contact stated while his daughter was driving at an unknown speed and approaching a traffic light, she depressed the brake pedal but failed to stop the vehicle, causing the vehicle to rear-end another vehicle. The driver informed before the accident, multiple warnings light were illuminated. The air bags did not deploy. The driver sustained back injuries but did not seek medical attention. A police report was filed. The driver was able to drive to their residence. The contact took the vehicle to a collision shop and had the exterior of the vehicle repaired and the computer was reset. The vehicle was repaired but the same day they release the vehicle, multiple warning lights were illuminated for a second time. The contact took the vehicle to the local dealer, where it was diagnosed with needing the brakes and tires to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 18,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11495497November 30, 2022
ENGINE, ELECTRICAL SYSTEM
While driving, car began to overheat. I have recently completed an oil change where all my fluids are topped off to ensure proper functionality. Upon inspection, the coolant is completely empty and the car continues to use up coolant as it is used. Car becomes overheated within minutes of driving. When turning on the car occasionally, the dashboard flashes and does not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495552November 30, 2022
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Electrical transmission problem. Car stopped working in the middle of street almost got in accident. Won’t accelerate over 20 miles. Problem turning on after turns off automatically. Seen so many people with this problem. This car needs to be investigated is not safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495259November 29, 2022
SUSPENSION, STEERING, STRUCTURE:BODY
The frame Infront where the motor and steering attach rotted completely threw, separated at the weld. It is a safety hazard where steering is affected. The dash lights for the traction, abs, and even the cruise control are on and those items are no longer functional. This car was purchased in 2017, Holiday automotive in Fondulac, Wi with this condition apparent. The mechanic who changed my oil reported it to me in the spring of 2018. And as of this spring the car is undrivable as it is broken. If this were to break while someone were driving it, an accident would happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494813November 24, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Every time I fill up my gas tank the car will stall and shut down in the middle of the road. This is extremely dangerous as I need to put my car in park to restart it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494816November 24, 2022
UNKNOWN OR OTHER
We had our Jeep at the local mechanic for a pre winter check up. He found the rear crossmember broken and the front crossmember had holes in it due to corrosion. The vehicle has 211,000 km on it and we’ve owned since new with zero collisions or even a fender bender. Jeep had an extended warranty on these pcs but has denied our claim as 10 years have passed. In my mind this is a safety issue as the wheel assembly could physically break free causing loss of control of the vehicle. These are parts related to the structural integrity of the vehicle and not a normal wear and tear item. This vehicle has been serviced by our local journeyman mechanic licensed in Alberta. It was at our local dealership on September 15/2017 for a recall but there is no record of inspection of these crossmembers. Jeep service bulletin dated march 10/2017 states that the affected vehicles should have these parts inspected and replaced if necessary..also to add, we never received any correspondence from Jeep asking to bring the vehicle in for inspection. The vehicle has been parked for several days now as both our mechanic and myself believe it’s not safe to be on the road. I’ve gotten nowhere with the district warrant manager or their customer care line staff. I’m reaching out as I believe this is a serious issue and should be a safety recall rather than a service bulletin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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