Jeep Compass Complaints

4,014 consumer complaints on file.

#11508075February 19, 2023
ENGINE
Did an oil change on 2018 jeep compass, within 500 miles I had to replace I’ve a quart of oil. When turning before, they car stalled and parking break engaged in the middle of the road. Had to put the car in neutral and start it. Once started the low oil light turned on and had lose of power. Have dealt with adding oil multiple times shortly after oil changes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508098February 19, 2023
UNKNOWN OR OTHER
Dash message stated “Coolant temperature too high” before shutting off completely at a stop light. Brakes locked up and could not change the gear. Car would not turn back on, and had to get my car towed out of the middle of an intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508113February 19, 2023
ELECTRICAL SYSTEM
Compass both battery’s died (dealer diagnosis response) while driving down a intersection. No warning what so ever. Auto turned “off” while been “on” and in motion. Started surging while everything inside and out is turning off and on. Thankfully not enough traffic that day no accident happen. No power steering, very hard breaks. Had to get off and push auto into a parking lot. Towed it to the dealer, problem could not be reproduce. Could not give me an explanation of why it happen. A warning lamp had come up regarding a low auxiliary battery a couple months before. That problem was solved at the dealer. This is the second time something battery related thing has happen. Got some videos of it surging and showing it’s on while it’s not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508027February 18, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The auto start stop stopped working. My car overheated in May 2022 which I paid 900 dollars for repair. Also screen went out on Dec 2021. My car is in the shop now because it stopped on the freeway and the hot start/stop stops the car from moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507603February 16, 2023
UNKNOWN OR OTHER
I came to a stop at a red light. My auto start/stop turned off the vehicle as it normally does. I was making a right turn at a red light after yielding to oncoming cars. When I took my foot off the brake the car struggled to restart but did start moving forward slightly so I was moving into the intersection and into a traffic lane. The car shut off immediately again and the emergency brake turned on. I did not see any signals or warning symbols flash up. I was finally able to get my car to restart after turning it off completely and then back on again. Because when the car didn’t restart it had moved up slightly I was in the way of traffic and completely stopped where I could have been hit by another vehicle. I also could have been rear ended as the cars behind me expected me to move forward and my car suddenly shut off and would not drive. It seemed as though it stalled but I am unsure which system failed to cause this but it put me in a very dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507266February 14, 2023
ENGINE, STEERING
The contact's wife owns a 2016 Jeep Compass. The contact stated that while driving at 45 MPH, the vehicle stalled. Additionally, the vehicle experienced a lost of power steering assist. The contact stated he self-inspected the vehicle and code P0339 (Crank Shaft A Sensor) was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle as having crank shaft sensor failure. The mechanic referred the contact to file a complaint with NHTSA Hotline. The manufacturer was not made aware of the failure. The approximate failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507332February 14, 2023
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
On 2/6 I was driving down the road and my coolant tempature went from the middle all the way to high. My car turned off and locked up and then turned back on. This happened again on 2-9 and 2-13. The dealership said the electric, wires, coolant sensor, and coolant system were fine. There were no air bubbles, leaks or gas seeping into the coolant system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506821February 12, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
Ever since I got my car back in about June of 2022 my safety features randomly turn on and off. For example. My active lane management symbol pops up randomly and sometimes it takes days for it to go off. Also I will always have my front collision warning off symbol on. I don’t manually turn it on and off. The car does it itself. Then I will sometimes get a pop up on the dashboard that says auto high beams are disabled. Service required. Also the orange lights on the side mirrors will sometimes stay on permanently and they don’t work. Then lastly sometimes the volume of the car randomly goes out. I have tried to have this serviced but jeep refused. They made me take it to an auto body shop. The auto body shop thought it was a calibration issues of the safety sensors. So they tried a reset and realignment and that didn’t fix the issue. I feel like this issue is very unsafe because these safety features aren’t consistently on. They randomly go on and off. It will be nice if someone can help me with this concern. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506759February 11, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, POWER TRAIN, UNKNOWN OR OTHER
My 2018 Jeep Compass started out having minor issues that I just blew off at first. First thing I noticed after purchasing it new was the cruise control wouldn't allow me to set speed. It only happened randomly, now its every other time the jeep starts up. Then my back up camera started going black. It worked more times than not. Well, time goes by and now the whole touch screen is black, or white lines, upside down, and sometimes just rolls then completely black. Another day, my oil change light came on, (2000 miles before it was due) and the parking brake engaged itself and cut off. It wouldn't start back up for about 3 mins. I checked the oil level and it was way below the oil pressure gauge. So i added oil and it seemed to fix the issue. Which brings us up to date until today, my car was sitting still in a parking lot for about 15 mins. All of a sudden the dash clutter turns red with the message Transmission needs service. I cut the jeep off and turned it back on and when reversing, it jumped and knocked really hard and when put in drive wouldn't accelerate above 30 mph. I pulled into auto zone and had them read the check engine light and the code said P1DD2-TORQUE request singal from TCM Denied. Most likely solution: REPROGRAM ELECTRONIC SHIFT MODULE (ESM) POWERTRAIN SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506524February 9, 2023
EXTERIOR LIGHTING
Unable to dim dash lights/touch panel or rear view mirror for safe night driving. Began about 6 weeks ago. Jeep has known about this for months as it is reported on the Jeep Compass forum going back prior to Aug 2022. The touch panel can be turned off with a button, but due to the “software glitch” the manual dash dimmer knob will not function and vehicle is unable to recognize its night. I now drive with an envelope covering my instrument panel with only the speedometer visible due to the brightness after almost going off the road last week when I could not see a deer in front of me until the last minute due to the excessive brightness and glare. Other consumers have suggested unhooking batteries and hard resets, but also report problem returns. Dealers report being unable to fix issue with changing components and more vehicles being brought in weekly for same issue. Vehicles should be recalled and a manual dimmer switch installed that functions independently of the light sensor before people start getting killed, if accidents have not already occurred due to this. I contacted Jeep last week and was told a dealer would get back to me- nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506235February 8, 2023
VEHICLE SPEED CONTROL
I have been experiencing the same issues with the high temperature warning as mentioned for the 2019-2021 Jeep Compass. If this occurs at higher speeds, I am able to release the accelerator, and coast for 2-3 seconds, which allows the temp to show back to normal, and continue normal driving conditions. If this occurs as I begin accelerating from a stop, the car will stall, requiring me to put the car in park, turn it off, turn it back on, then continue driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505746February 6, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? Yes there is. I was driving on January 30th Monday and the car turned off a car almost hit me in the middle of the road. The car has been parked ever since that incident. My life is in danger. I do not feel safe and nobody seems to care. Yes the dealer I went to was Jeep Chrysler dodge in homestead and they did not care.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505900February 6, 2023
ELECTRICAL SYSTEM
It’s happened 3 times now. I’ll be driving and everything is fine, and suddenly an error will pop up on the dash that will read “coolant temp too high” and the entire car will power down while driving. It’s almost caused me to wreck all 3 times. The coolant had been at a normal temperature all 3 times. 2 of the times it has been able to turn right back on and continue driving, 1 time I had to sit and let the car cool down for 30 minutes before it would turn back on (it was the middle of summer)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505551February 4, 2023
ELECTRICAL SYSTEM, POWER TRAIN
Since I bought the vehicle in Nov 2022 it has been in the repair shop 3 times for the check engine light being & the traction light being on. The Cam Shaft Sensor has been changed . At least twice. Place Codes have been reset
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505232February 2, 2023
ENGINE
The contact owns a 2019 Jeep Compass. The contact stated while driving 20 MPH, the vehicle stalled, and the engine oil warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 81,987.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505220February 2, 2023
EXTERIOR LIGHTING
The cluster panel dimmer toggle for my 2022 Jeep Compass does not work correctly anymore. It stays very bright even at night and I cannot adjust it darker. I took it to my local Jeep dealership for service and they said it's a software problem and they cannot fix it until Jeep recalls it and fixes it themselves. The instrument panel is so bright that I cannot drive my car at night because it causes night blindness and I cannot see traffic. The toggle switch worked correctly for the first 6 months of having my SUV, but then one day it did not and now it cannot be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504969February 1, 2023
ELECTRICAL SYSTEM
This vehicle has a stop/start function to shut off when the vehicle stops and then cut back on when you press the gas. Approximately 2 weeks ago my vehicle started stalling out whenever it stops and you have to put it in park and restart the car. Sometimes it starts back up, sometimes it takes a few minutes. This is EVERY time it stops—- red lights, stop signs, intersections and poses a hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504983February 1, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
For the second time this week , the emergency brakes have engaged while my vehicle was in motion . Both times in the middle of a busy intersection . The car gives me about 5 seconds to try to get to somewhere safe before it totally cuts off. Luckily both times i was able to put hazards on , get a clear path to the side of the road and fidget with it until it started up again . Terrifying to think that i could lose my life or cause someone else to get seriously injured because my vehicle just STOPS in the middle of driving . With NO WARNING , and literally only seconds to react.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504544January 30, 2023
POWER TRAIN
The contact owns a 2019 Jeep Compass. The contact stated while at a stop light, the vehicle lost motive power and stalled. The contact stated that the daytime running lights running low message was displayed. The contact restarted the vehicle and the vehicle started operating normally. The vehicle was taken to an independent mechanic, and the mechanic stated that the failure was a known issue; however, the cause of the failure was not determined. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 95,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504257January 29, 2023
ENGINE
When I was traveling on the highway at 65 MPH, the car suddenly stalled placing my life in great danger, it was also difficult to steer off the road as it would not restart nor accelerate. Once the car was over to the side of the road it would not restart after several attempts. The car restarted after 1 hour of being on the side of the road and I drove it home, 2 days later it would not start when attempting to drive it for repair. The vehicle has been towed to the Chrysler dealer where it was purchased.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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