Jeep Compass Complaints

4,014 consumer complaints on file.

#11513200March 22, 2023
SUSPENSION
Faulty sway bar link(s), front of vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512937March 21, 2023
ENGINE
The contact owns a 2019 Jeep Compass. The contact stated that while driving at various speeds, or while stopped at a traffic light the vehicle would suddenly shut off. The failure had occurred while driving 70 MPH, and while stationary at a traffic light. The vehicle was taken to the local dealer several times, but the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 16,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512974March 21, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Sometimes when the electronic stop start function turn the engine off at a stop light, the vehicle stalls and is difficult to restart. Additionally, the parking brake sometimes goes on during these episodes. This has happened five or six times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512835March 20, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
THIS IS THE SECOND TIME THAT I AM WRITING THIS LETTER ON THIS 2019 JEEP COMPASS WHEN DRIVING THE LIGHTS START GOING CRAZY CHECK ENGINE,SERVICE TRANSMISSION,POWER STEERING NEEDS SERVICED, SMELL OF GAS AND ANTIFREEZE AND PARKING BRAKE COMES ON AND MUCH MORE. I HAVE HAD THIS JEEP IN THE SHOP 5 TIMES WITH NO HELP I NEED HELP AS SOON AS POSSIBLE ON THIS JEEP IT IS A SAFETY HAZARD AND I AM AFRAID TO DRIVE IT AT ALL I AM DISABLED AND ON A LIMITED INCOME NEED HELP PLEASE. THANK YOU VERY MUCH [XXX][XXX] e-mail [XXX] TODAY DATE IS 03/20/2023 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512869March 20, 2023
SERVICE BRAKES, ENGINE
The engine start/stop light turned on saying it needed serviced. While driving. Then another message popped up on the screen and suddenly disappeared then my emergency brakes came on while driving and put me in a complete stop in the middle of the road.. have not yet contacted anyone about this issue yet. Im worried that it will happen again and cause someone to rear end me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512726March 20, 2023
ELECTRICAL SYSTEM
Vehicle is stuck in night mode
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512346March 17, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Uconnect touch screen delaminating on my 2017 Jeep Compass Limited 4X4. Started right after my car was just out of warranty, so when I called no one would help me or fix the issue. This was about 2 years ago, I have been dealing with this issue since 2020, it is now 2023.. Since then the screen has gotten WAY worse, delaminating half the screen. It is very distracting while driving and a safety hazard as it will randomly change settings, change which screen I'm on (if on audio, it will change to climate control etc.), sometimes does not work while I am touching the screen, like if I am trying change my climate control settings. If I am driving and need to change my AC up or heat down and its not working, I am having to take my eyes off the road longer to try and get the screen to work, which is a huge safety hazard. Also, probably not be related to the delamination, but my phone will not connect through USB to my Jeep, therefore I cannot use Android Auto. This is also a safety concern as I have to hold my phone or set it down on my lap and look down constantly to use GPS. I live in NJ and GPS is a MUST when driving anywhere. I have tried many different phones, different cables, and resetting my system, with no luck. With so many things wrong with the Jeeps screens especially 2017 and 2018 models you would think they would put out a recall, specifically for the delamination! This is happening to SO many people with various Jeep models. I have been on the phone with Jeep multiple times, many times with representatives who are short with me, and do not care about the issue. It seems as if they get so many calls about the same issue, that once they hear that you are having problems with your screen delaminating they just dismiss you and want to get you off the phone. The issues I am dealing with, along with so many others is very distracting and a major safety concern when the screen is not working property while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512107March 16, 2023
ENGINE, POWER TRAIN
The torque converter is bad and when driving on the highway it stopped my car and caused it to stop luckily I was able to get off the freeway before wreck could happen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512246March 16, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2016 Jeep Compass. The contact stated that while parked, the check engine warning light illuminated. The vehicle was driven to an independent mechanic where the contact was informed that the catalytic converter needed to be replaced; however, the vehicle was not repaired. The contact stated that the vehicle was then taken to a dealer where the vehicle was diagnosed that the catalytic converter needed to be replaced. The vehicle was not repaired. The contact believed that the failure was associated with an unknown recall. The manufacturer was notified of the failure. The failure mileage was 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512071March 15, 2023
ELECTRICAL SYSTEM, ENGINE, WHEELS
Electronic Malfunctions The Jeep completely turn off. Energy lights did not turned on both batteries died. Unable to move the car to “N” to move it out of the freeway. CHP used flares to detour the traffic. Could have been a feral accident due to the electrical turning completely off on the freeway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511969March 15, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
My instrument cluster/dashboard glitched and became stuck in night mode. Whenever I would drive during daytime hours it became impossible to see my radio screen along with my speedometer since it's all a screen. Because of this I can barely see my speed or fuel level or any alerts along with not being able to see my GPS screen. I brought it to the dealer and they have no fix for it yet so it's been sitting at the dealership over a month. I am currently trying to get Jeep to buy the car back from me. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511889March 14, 2023
SUSPENSION
In 2019 my 2011 jeep compass front subframe rusted really bad which cause corrosions. I called Chrysler and advise if there was a recall on this and they told me no. I paid for the repair to get it fix, fast forward to today I took my car in for an oil change and was informed the rear subframe has now rotted and is also causing corrosion. I called Jeep and was advise the recall expired in 2021 and there is nothing they can do. Please be mindful that I was told that there was no recall on this back in 2019 when I called. It is very unsafe for me to drive with my 4 year old in the car knowing that my subframe is severely rotted which is causing corrosions. jeep was not willing to help with this recall and I think it’s insane due to it being a safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511895March 14, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
On 4 occasions, months apart, my 2020 Jeep Compass has given me a dashboard alert stating “coolant temperature too high” and the engine immediately stalls and shuts down. The first 3 times this occurred, the check engine light would come on and the vehicle would not restart and other alerts such as “service 4WD system” and “EBS not available” would display. At no time was the vehicle overheating or the actual coolant temperature above normal operating temperature. After sitting in the middle of an intersection for 5-10 minutes, the vehicle would finally turn on with the check engine light being off and no alerts displayed. The vehicle would then drive like nothing ever happened for a few months. The most recent time this unexpected shutdown occurred, as I slowed to approach a left hand turn the vehicle gave the coolant temperature error and shut down, losing power steering and making the break pedal incredibly hard to depress. I came to a stop in the turn lane and put it in park, only this time the vehicle could not be restarted at all and it had to be towed home and then the next day towed to the dealer for service. The vehicle is still in the dealers possession for servicing. This issue needs to be investigated and reconciled. If this were to happen on the freeway numerous lives would be at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511834March 14, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Forward collision sensor kept turning itself off, now my vehicle is telling me to service my headlights, 4WD, airbags and other sensors. Vehicle has also turned off while driving and deployed the AEB when driving. Have taken it to the dealership twice. Dealer contacted the manufacture which they were unable to determine the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511720March 14, 2023
ELECTRICAL SYSTEM
My infotainment screen and middle of my instrument cluster on the dash will not brighten during the day therefore I cannot see anything on either things. I have tried going into the settings, choosing manual settings to adjust the brightness but it is grayed out and not allowing me to make any changes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511635March 13, 2023
EXTERIOR LIGHTING
Vehicle headlights work intermittently. Either will go out unexpectedly. Car has been to dealership. Problem not solved. Relays have been replaced, etc. There is a lengthy forum on this topic with this Jeep model; many others have this issue. This is a profound safety issue. When lights do not work, my daughter has been forced to pull off of road, exacerbating the safety issue. Please urge a recall on this matter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511155March 10, 2023
EXTERIOR LIGHTING
The contact owns a 2018 Jeep Compass. The contact stated that the passenger’s side headlamp suddenly failed to illuminate as needed. The vehicle was taken to the dealer who replaced the headlamp and the relay on separate occasions. After the replacement the driver’s side headlamp operated intermittently. The contact had taken the vehicle to the dealer who was unable to diagnose the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 15,000. The contact stated that the manufacturer refused to cover the cost of the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511182March 10, 2023
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2018 Jeep Compass. The contact stated that the main control screen began to malfunction and was independently activating different apps, make phone calls, turn on the heated seats and sudden electrical failures. The contact stated that the low oil level warning light illuminated one and a half month after having an oil change performed. While driving at various speeds, the vehicle decelerated, and the vehicle stalled. The contact restarted the vehicle and the vehicle operated as needed. The failure persisted. The contact stated while idling at a red light, the vehicle failed to accelerate while depressing the accelerator pedal. The contact restarted the vehicle and the vehicle accelerated as needed. The check engine warning light was illuminated. The vehicle was taken to the dealer however, the mechanic was unable to determine the cause of the failure. The mechanic was able to restart the vehicle. The manufacturer was not made aware of the failure. The approximate failure mileage was 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510963March 9, 2023
ENGINE, STEERING, UNKNOWN OR OTHER
While driving, our jeep suddenly turned off. We had to immediately pull over to get out of traffic. When we tried restarting it would act like it wanted to start but the engine would never actually start, & we noticed the ETC dash light was lit. Pulled out the manual, followed the instructions with no luck. My husband got out & opened the hood & noticed a burning smell. That is when we decided to call a tow truck. I had driven the jeep earlier that day to & from work & for an errand after work with no problems & no warning lights. The vehicle is @ the dealership now, but since we didn't have an appointment I've been told it may take up to 3 weeks before they can get to it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510993March 9, 2023
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2012 Jeep Compass. The contact stated while having a routine check on the vehicle by an independent mechanic, the mechanic stated that the front and rear subframe of the vehicle was extremely rusted. The vehicle was taken to the dealer and the dealer replaced the crossmember of the front and rear subframe. The manufacturer was contacted, and the manufacturer stated that the extended warranty had expired. The failure mileage was 63,513. The contact stated that the vehicle has been repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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