Jeep Compass Complaints

4,014 consumer complaints on file.

#11521832May 13, 2023
ELECTRICAL SYSTEM
At 80000 miles stated doing weird electrical issues windows wouldn’t go up or down then they would auto lock on the doors wouldn’t kick in for miles then it stalled in traffic tried to restart sounds like starter is engaged already there crankshaft position sensor code so we replaced it it was fine for a couple months dies again in traffic was told starter replaced it it started once then sounded like the starter was already engaged when we went to start it later. Took to shop and had electrical systems checked and it is the TIPM that is bad I see this issue coming up often when I searched the internet for some information on the issues I was having Currently still in the shop awaiting parts and repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521849May 13, 2023
ELECTRICAL SYSTEM
When the vehicle is in fuel economy it turns off completely and I have to change the transmission to park to turn it back on. This happens when I stop at a light, at a stop, or just stop to wait for someone to cross the street. Both the dealer and the manufacturer are aware and have not been able to find the reason why this is happening to the vehicle. This situation has been occurring since 2021 and the alert appears in the bus cluster. It is a risk for my family to have a vehicle with this situation, since we could have an accident that could cause death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521548May 11, 2023
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2019 Jeep Compass. The contact stated that on several occasions while driving approximately 75 MPH, the vehicle inadvertently decelerated to approximately 45 MPH for approximately 3 seconds, hesitated, and then stalled. The contact stated that before the vehicle stalled, the coolant temperature warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the oil, START/STOP, and battery needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken to another dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number; however, the case was closed. The contact was offered a reimbursement but declined. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521192May 9, 2023
EXTERIOR LIGHTING
I have insufficient backlighting of the instrument panel center cluster display. making it unreadable during daylight driving. I see there was a recall on this but dose not come up for my compass. With not knowing speed can be unsafe driving. I talked to dealer about this and They know of this issues and said they know of 3 more from that deal with same issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520868May 8, 2023
UNKNOWN OR OTHER
Prior to this incident below I started my vehicle up and it started up fine. Suddenly I couldn’t move my vehicle out of the parking spot. I tried to turn the vehicle off and it wouldn’t turn off at all. So I was just sitting trying to figure out what to do. I suddenly click the stop start button without pressing the breaks and it turned my vehicle off. The next day I took my vehicle to a Jeep dealership service and they turned me away because the symbol that pop up on the dashboard during the incident was a capital letter “A” with an arrow encompassing it and an exclamation mark to the right disappeared off the dashboard at the time because i restarted my Jeep. Now today as in May 7, 2023, I was leaving the mall to go home. I was stopped at a red light waiting for it to turn green. The type of road had three lanes and I was in the middle lane. When the light finally turned green I went to press on the gas and notice the car wouldn’t move at all almost like the vehicle suddenly shut down. It showed that the vehicle was still on but it wouldn’t move. The symbol that pop up on the dashboard was a capital letter “A” with an arrow encompassing it and an exclamation mark to the right saying stop start sensor. The stop start button when not turn off the vehicle to restart it. I started freaking out because cars was on all side of me. I was scared that I was going to get hit from behind by another vehicle. I continued to try to press the button eventually my Jeep started up again and I got out of the way of the traffic. The main problem is that there is something wrong with the stop start system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521046May 8, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
Power train experiencing a loss of power or stalling while driving. vehicle has completely shut down while on the highway. Obviously, this is a major safety issue. Another issue harsh shifting, jerking, and hesitation when the vehicle is in gear. The vehicle has completely failed to shift into gear, leaving me stranded at times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520971May 8, 2023
EXTERIOR LIGHTING
I found online there is a recall for 90 cars that have a lighting issue with the display making it hard to see the dash during the day and/or in the sunlight. My car has this issue but no recall issued on it. It's a driving hazard, especially when sunny, because you can't read how fast you are going. It's an accident waiting to happen when someone is too focused on trying to see to avoid a speeding ticket instead of focusing on the roadway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520589May 5, 2023
ENGINE, VEHICLE SPEED CONTROL
One month ago, my jeep compass's engine turned off on HWY199 in Southern Oregon, one of the most dangerous highways in Oregon. It was due to an error message saying "High Coolant Temperature Warning". This warning stalled my engine in the middle of going 55 mph with vehicles behind me and limited turn-offs. Luckily, I was able to find a driveway and go up it before I ran out of speed. I was not able to accelerate at all. Once I stopped and parked the vehicle, the warning message disappeared, and my engine was fine. I proceeded to pop the hood and check the coolant and radiator for signs of overheating, and there was absolutely nothing wrong. I called the dealership, and they said that it was strange and that if the car seemed to be fine after that, then to "drive it until it happens again". I have read multiple threads of people experiencing the same issue. Since the first time, this issue has happened 5 more times all while driving on the same Highway to and from work. I can't find any occurrence that causes it or warning signs before receiving that alert. In all cases that this has happened to me, the car has never once been overheating, yet it has almost caused an accident every time. This NEEDS to be resolved. I DO NOT want to trade this car in and pass this on to another unfortunate driver or their family. I am expecting a baby in three months and DO NOT feel safe. I see that there are cases with the same incident report and dealerships have yet to find a solution or diagnosis. Someone is going to get hurt if nothing is done about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520454May 4, 2023
STEERING, ENGINE, ELECTRICAL SYSTEM
While driving at highway speeds, the engine shut off and power steering is disabled. The dashboard says that the car is still on and will not restart the car. This is an EXTREEMLY dangerous situation, and my family is lucky to be alive. The problem had been reproduced by Christian Brother Automotive. They have replaced the camshaft sensor as well as the batteries and updated the firmware of the car. The issue continues to persist, and Christian Brothers will not release the car to me. No the Vehicle has not bee inspected by the manufacturer, police, insurance representative. No Warning lamps, messages or other symptoms presented themself prior to the problem. After about 20 minutes the car is can be restarted and will operate as normal until it automagically cuts out the next time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520496May 4, 2023
ELECTRICAL SYSTEM, ENGINE
On 05/04/2023 the outside temperature was 58 degrees. The vehicle in question had been sitting for approximately 5 days without being operated. When I depressed the ignition button, the vehicle shuttered slightly and started. Immediately a high coolant temperature alarm was displayed on the dashboard. When I placed the vehicle in reverse it slowly moved backwards. When I placed the vehicle in drive, it was slow to respond then suddenly lunged forward at a high rate of speed with little to no pressure on the accelerator. The vehicle shut down and required a restart. Through research, I discovered this is apparently a common complaint with this make, model, and year vehicle and that it needs to be reported. Fortunately I was not at speed or traveling, if I had of been, there would have been a high risk of a traffic accident. This vehicle only has about 25,500 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520455May 4, 2023
ELECTRICAL SYSTEM
The dashboard light on my jeep compass is so dim during the daylight hours I am unable to read or see and of the tires gauge or the fuel tank display. If the uconnect warning of a low fuel wouldn't of shown up on my phone I could have ran out of gas and not know it. This isn't safe. I have taken the vehicle in several times and have been told the same thing. There is nothing wrong with it. Now I see during some research that others are having the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520327May 3, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Unknown as to exact issue. In August 2021, spark plug blew (according to dealer) in the middle of an intersection after the auto “off” and the engine would not turn back on at approximately 8K miles. The spark plug was replaced under warranty. Starting in April 2023, around 31K miles, on two separate occasions after the auto start/stop is in use. It will turn off unexpectedly and without warning after the vehicle has come to a stop. Both times the vehicle could not be turned completely off and restarted for at least one minute. No messages appear on screen. Both issues appear to be related to the Stop/Start feature. Two different dealers have not been able to identify issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520171May 3, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
Engine temporarily shut itself off by itself in the freeway as I was slowing down pressing my brakes because of the cars in front of me in traffic hour. The car flashed a “coolant temperature too high” message then immediately turned itself off for a minute. The engine/coolant temperature gauge was normal the whole time I was driving (in between the cold and the high sign). But even then it flashed that “coolant temperature too high” message and shut itself off right then for a minute after it flashed me that sign. It was over 100 degrees fahrenheit outside and inside the car without ac it was awful. I immediately turn on my four ways but cars still kept coming up behind me even though I could not move my car. The car would not turn on. I changed gears from drive to neutral and then to park. And after a minute the car turned on again. Even with my four ways on, drivers kept pulling up behind me on the freeway despite my four way lights being on. I prayed I wouldn’t get hit and cause an accident on the freeway because of my disabled vehicle. A few drivers almost rear ended me because they kept coming up behind me. I kept pressing my brakes and tried restarting my vehicle. I was scared and almost got hit by a some cars. This has happened multiple times every year since I bought the car back in 2021. Before it kept happening at a stop light in the middle of the street and now it happend on the freeway. On the freeway I am driving between 65mph to 80mph and it stopping like that randomly made my heart skip a beat. I thought I was going to be involved in several accidents on the freeway with cars going over 65mph. The car shutting itself off messed up my steering and the braking system. It is a safety hazard. I have gone to the dealership multiple times for this issue and it still happens to me every year. I could have died or caused an accident today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520276May 3, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
A few months after purchase, my hazard lights came on while the vehicle was off and parked in my driveway. I couldn't get them to turn off until I disconnected the battery. I scheduled a diagnostic with the jeep dealership and before I could get it in, it started happening while I was driving it as well. I never know when it's going to happen. At the diagnostics appointment, they told me it's a problem with the electrical system but that they weren't sure exactly what is causing it. They offered to replace two parts at about $1,500 cost to me that "might" keep it from happening again. They wouldn't honor the warranty. When I reached out to Jeep directly, they told me it isn't covered. Since then it's gotten worse. The auto start/stop system doesn't work. Sometimes the hazard lights won't come on at all. I've been pulled over for driving with them on and I've been unable to turn them on when I needed them. I spoke with someone at Jeep again today because they have been on for that last 2.5 hours and I have to start my car periodically to keep the battery from dying, and was told I needed to take it to another dealership and pay for another diagnostic. I don't feel safe driving this car. I stopped at rest area recently and my hazards stuck on when I got back in the car. I disconnected the battery to reset it but it happened again as soon as the battery was reconnected. I had to drive on the highway with them on. I can't signal lane changes or turns and people get in front of me, slow down, and turn their hazards on to try and let me know that mine are too. This isn't safe and Jeep won't take care of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519963May 2, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
My 2019 Jeep Compass started shutting off during driving. The car would shut off at stop lights or stop signs when the AC was turned to the maximum level. You have to put the car in park and restart the car. There would be no indication and it would only do this when the auto stop/start was on. The stop/start symbol is a green A. When it is malfunctioning the symbol turns orange and only goes off if you restart the car. I took my Compass to the local dealer several times to fix the issue. They have never heard of this happening and when they attempted to fix the issue the same thing happens again. My safety was/is at risk when the Compass can shut off during traffic at any moment leading to traffic accidents with my family in the car. I took the Compass to get this issue fixed several times in 2020, 2021 and recently in 2022 due to the fact that I was pregnant and was concerned for the safety of my baby and myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520018May 2, 2023
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
While driving the "coolant temperature high" warning message occasionally pops up and it shows that the temperature is as high as it can go on the temperature meter. It will then shut my engine down and not allow me to resume driving until I completely turn my car off and back on again. After turning it back on, my coolant temperature always reads completely normal between 190-200 degrees Fahrenheit. This problem has occurred multiple times including while I have been on the interstate, in the middle of an intersection, and in heavy traffic. My safety has been severely put at risk multiple times as my car has stopped moving while I was in the process of turning in an intersection and risked being hit from behind and from the side. I have also been in heavy interstate traffic and have been unable to pull-over before my car fully stops moving which puts me at high risk of being hit. I have taken my car to the dealership to have it looked at and they ran diagnostics which showed that there has never been an issue with my coolant system. They have since done an electrical diagnostic as well with which they could not find an issue relating to the coolant system. They replaced my auxiliary battery as they believed it was bad and could have been the cause of my electrical issues and this seemed to cause the issue to go away for a month and a half, but then it started occurring again. The issue also occurs very spontaneously and I have not noticed any signs prior to the issue occurring. Given that it could potentially be days, weeks, or a month before the issue reoccurs, the dealership has not been able to witness the error message or what happens. This issue has occurred on and off for about a year and a half but has started occurring more frequently lately with about seven occurrences in the past five months, the most recent being a significant concern for my safety with my car stopping in an intersection while turning during rush hour.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520050May 2, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
Over the past several months vehicle has been repaired four separate times by dealership and issue keeps recurring. Forward collision sensor, blind spot indicator, and active lane assistance intermittently malfunction creating unsafe driving situations that have almost caused several major accidents involving multiple vehicles. Examples of near misses of collisions include forward collision activating incorrectly when there aren't vehicles or objects in front of vehicle when turning through intersections and brakes are applied stopping vehicle from safely clearing intersection from oncoming traffic creating a potential collision from on coming traffic when unable to accelerate to avoid impact. Other times forward collision sensor has malfunctioned by activating during highway driving when it activated and applied brakes without reason causing vehicle to impede flow of traffic and abruptly stopping vehicle causing vehicles from behind to slam on their brakes and swerve into on comming traffic to prevent rear-end collision. Sensors randomly display on dash indicating malfunction and repair needed. During repair service at dealership they follow manufacturers recommendations and are unable to replicate malfunction during test drive so vehicle is returned. Within a week sensors intermittently continue to malfunction with no solution creating more potential traffic safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519869May 1, 2023
POWER TRAIN
Minutes after leaving my garage, dashboard lit up ENGINE OVERHEAT, and immediately the car shut DOWN. Obviously, I had no control of the vehicle. Car would not attempt to start after that. I had it towed to a Jeep dealer. They said there was no signal to the engine computer, and later found a corroded wire under the battery that was the cause. The vehicle was 3 and a half years old and just ready to turn 50K miles. Kept in a garage. Repair bill was $602.000 plus tow!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519865May 1, 2023
UNKNOWN OR OTHER
Car stalled out in the middle of the road out of nowhere. The car was on, but the gas stopped working. The emergency parking light turned on as well as the check engine light. I was finally able to move the clutch into neutral and someone stopped to help me push my car to the side of the road. The gas never started working again so I had to get a tow to the dealership. This was extremely dangerous as I was blocking a busy lane of traffic, and had just gotten off of the highway 2 minutes prior!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519670April 30, 2023
UNKNOWN OR OTHER
As I accelerate the car while driving or from a start motion the car occasionally kicks back (jerks), causing me to immediately slow down to avoid the car from not stopping. It has never shut off, but I am concerned that it will while in moving traffic…I have noticed that cars behind me have stopped suddenly when my car jerks….feels like the back wheels are not moving for seconds but enough to cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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