Jeep Compass Complaints

4,014 consumer complaints on file.

#11524968June 2, 2023
VISIBILITY/WIPER
The whole dash is stuck on bright mode so when it is dark out it will not dim. They said it was my sensor. You can’t see nothing out the windshield because of how bright it is. So if a deer runs out in front of me I wouldn’t be able to see it tell last min. It has been confirmed by fillbacks with this issue and Jeep. It has been inspected. It has been like this sense I first bought it. Keep taking it to fillbacks they did nothing about it. It’s been over a year. Jeep won’t do nothing about it either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524767June 1, 2023
SUSPENSION, UNKNOWN OR OTHER
Was told by service center that car was not safe to drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524668May 31, 2023
ELECTRICAL SYSTEM
The Auxiliary battery has died 3 times in 4 years. The dealership each time has replaced it and has stated it is unknown why the battery keeps dying. I have brought to 2 different Jeep dealerships.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524689May 31, 2023
ELECTRICAL SYSTEM, ENGINE
While at a stoplight the engine stalled and the instrument cluster displayed a "coolant temperature high" message. After restarting the engine the temperature gauge displayed the normal mid temp. This has happened once before when reversing in the driveway at home. This scenario is identical to the open investigation at NHTSA from December 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524643May 31, 2023
EXTERIOR LIGHTING
Dash cluster lights do not illuminate in daytime,not visible in daytime driving conditions,also gps screen same problem.it is a dangerous distraction.went to dealer and they said Chrysler is aware of problem ,but there is no fix at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524491May 30, 2023
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact’s son owns a 2018 Jeep Compass. The contact stated that while her son was driving at an undisclosed speed, the vehicle lost motive power and stalled. There was no warning light illuminated. The contact’s son was unable to restart the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed that the auxiliary battery had drained the core battery. The contact was informed that the auxiliary and core battery needed to be replaced. The vehicle was repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was unavailable. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524457May 30, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Compass. The contact stated that while driving at an unspecified speed, the instrument panel failed to visibly display vehicle information. There were unknown warning lights illuminated. Upon investigation, the contact determined that the failure was related to NHTSA Campaign Number: 23V058000 (Electric System). The vehicle was taken to the dealer, who diagnosed an improperly illuminated instrument panel in relation to NHTSA Campaign Number: 23V058000 (Electric System). The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 17,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524452May 30, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Vehicle is experiencing the same issue for recall 15A, NHTSA Campaign Number 23V058000. The instrument panel no longer adjusts its lighting, and remains extremely dim at all times. This is especially detrimental during the hours of daylight. Vehicle is a 2022 Jeep Compass, similar to those under recall 15A, and is not currently listed for the recall. FCA refused to take the complaint until a dealer officially identifies the issue. The local dealership wanted to charge ~$160 for a diagnostic check.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524228May 28, 2023
STEERING, VEHICLE SPEED CONTROL, LANE DEPARTURE: ASSIST
On my way to work this morning 4:30 ish the same way I always take. My car decided to drive itself, every light on the middle console lit up, and the dashboard. I was going 50 when my car completely lost control while I tapped my brakes no response its locked, my steering wheel locked up, my brakes locked everything went haywire it would not let me steer or even shift to neutral all I could do was pray it stopped while it flipped off the road around 5:14 am with me still trapped inside. My seat belt wouldn't release my doors wouldn't unlock and my windows wouldn't roll down I was trapped breathing in airbag fumes for an hour until help finally came. They had to cut the windshield open to save me. I have no idea what went wrong but I could've died or have been burned to death my car acted like it went under water and not over it. I only had it for three days and I honestly feel like I have been robbed I am a mopar fan however after this I will never be again. No one believed me except for the two truck driver because the car kept trying to drive itself while he was loading it on his truck. Please save someone else I can't be the only one. I was three hours late for work and I'm always an hour early.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11523456May 23, 2023
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Fuel saving start/stop feature induced function. Oct 2022-- Vehicle stopped on slightly upward slope. Engine turned off automatically (start/stop). Driver removed foot from brake and placed on accelerator. Accelerator push resulted in engine stall out. Car had to be cycled through multiple shut downs and gear shifts before being able to move. This was in a neighborhood fortunately. Vehicle submitted for repair where no fault reported but a sensor was replaced. May 2023-- Same incident but in traffic. Very dangerous. Waiting to submit vehicle for repair. No confidence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523243May 22, 2023
AIR BAGS
Drivers side impact at approximately 40mph and side, floor and overhead airbags failed to deploy causing serious injury. Vehicle was parked at a stop sign when full impact occurred. There was 2 children in the rear seats and only a driver in the vehicle. There was none in the front passenger seat and only the airbag in the steering column deployed and the passenger seat airbag deployed. Airbags did not protect the children nor the driver in this impact.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11522803May 19, 2023
ENGINE
Was driving along going 35 mph and had to stop for a pedestrian crossing the road. After coming to a full stop, the Jeep flashed a warning on the dashboard that the “engine coolant temperature is too hot” and the car completely shut off. The car was then turned back on and driven another 10 minutes to work without issue. After researching, it seems that we are no the only ones that are seeing this issue and is a massive safety issue if, for example, the car on the highway and shut off while going 70+ miles and hour. We are not sure what components are the issue as there were no warning lights or anything prior to the issue occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522584May 18, 2023
ENGINE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
1-)I was driving 30 mph and the car stoped 2-) The motor oil consuming very fast 2000 m 3-) The backup cámara is not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522643May 18, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My car caught a fire while in the parking while sitting in an parking lot.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11522722May 18, 2023
SUSPENSION, STEERING, UNKNOWN OR OTHER
Front subframe rusted out due to salt corrosion and as Kentucky is not listed as a Salt belt state the recall notice went unsent and the consumer was not advised nor were service locations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522735May 18, 2023
UNKNOWN OR OTHER
Standing still or moving the coolant Temp gauge goes up to H and turns Red, when this happens the vehicle instantly decelerates to approximately 5 mph. While on brake the car moves then and than immediately stops and I am unable to step on gas, when this happens i have to shut down and restart. This is extremely hazardous and can cause a collision when it slows down or shuts off. The dealer can not duplicate the problem. no warning prior to this happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522634May 18, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The digital display that appears dim during daylight and full sun, rendering the fuel gauge, cruise control, and safety features useless during the day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522407May 17, 2023
SERVICE BRAKES
Purchased in Feb 2020. The brakes have always been very touchy/grabby. It has gotten to be a situation where you dont know if the brakes will "overreact". The car has been checked several times and the dealership offers no explanation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522532May 17, 2023
ELECTRICAL SYSTEM
I have had my Jeep for 13 months and suddenly the digital cluster display on the dashboard and the Uconnect tablet are so dim that during the day they are unable to be seen. I am unable to see my fuel gauge, or any vehicle warning icons that may appear. This is a HUGE safety issue. I am also unable to use the onboard navigation with the Uconnect tablet which is one of the things that I love about my Jeep. I took it to the dealership and they showed me a Jeep bulletin dated September/2022 addressing this issue (case number:S2208000157) stating "engineering is investigating a service solution" and was informed that there is currently no fix for this problem even though it is very common in the 2022 Jeep Compass. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521959May 15, 2023
SUSPENSION
while running errands, a woman pointed out to me that i had dropped the rear passenger side control arm. she was very concerned about me driving it. i assured her i understood. and that with a mile to drive, i would use flashers and drive slowly. the following day my Compass was brought to my mechanic. i received a phone call i never expected! the rear crossmember was rusted out, and the subframe. above that, there was nothing to bolt to! the car was scrap- and, yes, it is available for inspection. this absolutely is a safety issue. the steering became unpredictable, harder to control. i could have lost a wheel, caused an accident that could have been fatal! the disabled car should not be on the road. i did visit the dealership local to me. i carried with me a TSB dated March 2017 about this very issue. i was told my car was "old" and did i get it serviced there? unfortunately, no, i bought it used 2 years ago. there had been a 10 year warranty extension and now my car was out of warranty? i had no notification. and, even so, why would Jeep deliberately ignore all the complaints on THEIR forums? three people at that dealership knew of this problem and said there was nothing they could do. my car is a 2011, i am a risk-free driver, no accident history. the car itself is clean. there is 40,000 miles on it. the previous owner was meticulous with service calls, getting recalls fixed, oil changes etc. the car was solid when i bought it. i did not abuse, misuse, or neglect my Compass in any way. this is a defect on the manufacturer's end. the folks on your very site are detailing the same severe corrosion. the 2011 and 2012 Compasses and 2011-2012 Patriots were affected. there are forums with owners trying to get compensated, trying to bring attention to this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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