Jeep Compass Complaints

4,014 consumer complaints on file.

#11534437July 25, 2023
ELECTRICAL SYSTEM, ENGINE
UNKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534384July 25, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Middle cluster of dashboard is extremely dim and unresponsive to attempts in settings to alter/fix it. We have 2 additional 2022 Compass models in our family, and all three have this issue. We are submitting separate reports for each VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533986July 24, 2023
ELECTRICAL SYSTEM, POWER TRAIN
Latest incident (7/21/23) resulted in check engine light code: P1DD2 - “Torque Request Signal from TCM denied”. Check engine light came on - Jeep felt like it was going to stall. For several months now, I’ve had intermittent issues with the Jeep “shifting” on its own while driving without me touching the shifter. I then get an alert that I can’t change gears while driving & I have to pull over to try to resolve the issue. This has happened to me several times but when I’ve reported it, the mechanic / Jeep dealer couldn’t make the issue happen again. In addition, since owning this Jeep, the most I can drive is 3000 miles before needing an oil change. My oil is being “burned through”. Most recently I didn’t even make it 1000 miles after an oil change without losing atleast 2-3 quarts of oil. Not sure why this is happening as I should be able to go between 5k-6k miles between oil changes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533787July 22, 2023
SEATS
The headrest of my passenger seat deployed while I was driving on the highway. My twelve year old was sitting in the seat as it happened, and was hit in the head by the front of the headrest. There has been no formal inspection about it yet, but I witnessed it first-hand. There were no warning signals, lamps, or warnings associated with the incident and it happened very suddenly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533836July 22, 2023
ENGINE, ELECTRICAL SYSTEM
Stop/Start system We took the car to get it checked out within the first month due to hard shift and for warning light. We were told the warning light for stop/start was on because it needed an update. It came back on within a few months. Then our car battery had died, changed it out, and within maybe 6 months the new one died. We changed out both batteries this last time, and the within a week the stop/start warning came back on. Now it comes on and off sporadically for the last month. So we are clueless about this stop/start and what to do about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533627July 21, 2023
EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
Greetings, There is day time dash dimming issues, and unable to adjust manually. Anti collision feature randomly turns off while driving. Auto on and off feature for fuel economy has not worked in 14 months. Finally, a hard gear jerking event occurs when traveling at slow speed that feels like being rear ended by another vehicle. Not feeling safe with this Jeep. Dealer had the vehicle for week to tell me these are known issues with no remedy available. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533386July 20, 2023
ENGINE, UNKNOWN OR OTHER
This situation has now happened twice in the past three months. In the first incident, I was driving around midnight (had only been in the car for about twenty minutes) and my car showed an "engine overheating" warning on my dash and immediately went into limp mode for approximately 5 seconds. After those few seconds, it resumed driving normally and the warning went away. I made it about 1000 feet to the next intersection to turn off into a parking lot, and my vehicle shut itself down entirely (in the middle of the intersection). I was unable to turn on my hazard lights, dome lights, or restart my car for about 3 minutes. Both my safety and the safety of others was put at risk due to the fact that it was midnight, I had no way of showing others that my vehicle was immobile in the intersection, and could have well caused an accident. After restarting my car, I was able to move it out of the intersection and look at the coolant level. The level was at the full line and my vehicle behaved normally the rest of the way home. After this incident, I took the vehicle to an auto-shop and they diagnosed the issue as a faulty thermostat. Therefore, the entire thermostat housing was replaced and the coolant system was pressure-tested to ensure everything was properly done and working. Ultimately, though, this did not resolve the issue as this morning on my way to work (about 1 month after replacing the thermostat housing and about 10 minutes into my commute), my car again flashed an overheating warning and immediately went into limp mode - shutting itself off at the next intersection (approximately 1200 feet). This time, though, it was during everyone's morning commute and I narrowly avoided being rear-ended multiple times. I took my vehicle to the auto-shop and they have been unable to recreate the issue thus far. When they had replaced my thermostat housing originally, they were unable to see an issue with it to begin with (not staying closed or staying open).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533477July 20, 2023
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
The contact owns a 2016 Jeep Compass. The contact stated while driving 50-55 MPH and depressing the accelerator pedal, an unknown warning light illuminated, and the vehicle shuddered. The contact was able to continue driving. The contact stated that the failure recurred while driving 25 MPH. Additionally, the contact stated that the failure recurred on a third occasion, and the vehicle shut off. The contact was able to veer to side of the roadway. The contact was able to restart the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed, and it was determined that the throttle body needed to be replaced. The vehicle was repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533517July 20, 2023
ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2022 Jeep Compass. The contact stated while stopped at a stop light, the contact attempted to accelerate however, the vehicle failed to respond as needed. The contact stated that the vehicle lost motive power and shut off with several unknown warning lights illuminated. The contact attempt to restart the vehicle several times but the vehicle would not restart. The vehicle was towed to the dealer and the contact was informed that the starter needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was not contacted. The failure mileage was 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533298July 19, 2023
UNKNOWN OR OTHER
The digital dashboard display appears dim appears dim during the day. It is as if the display is stuck in night mode, so you cannot see the digital speedometer, or any warnings such as gas, temperature, tires, etc. Brought to the dealer twice and was told there is no fix and engineering is working on a resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533247July 19, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Dash lights, hazard button, radio stuck in night mode. Fuel gauge, speedometer, engine temperature and check engine/ tire pressure gauge are not visible in daylight. Creates a hazard when unable to see viable information like a flat tire, engine overheating, or low on gas. Tried to get it fixed but was told jeep currently has not issued a solution to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532724July 17, 2023
ENGINE, ELECTRICAL SYSTEM
the auto start/stop function shuts vehicle off and unable to start gain my safety and of others was high as it happens on multiple lane highways unable to reproduce as it can happen randomly, there were no warning lights or any other sign of future stalling or complete shut down when stopping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532766July 17, 2023
ENGINE, ELECTRICAL SYSTEM
My Jeep was manufactured August 2016 directly after a recall for camshaft position sensory and crankshaft position sensor. For the past 3 years I have gotten a periodical check engine light for the camshaft position sensor in bank 1. Two weeks ago the engine began to stall at random times and the camshaft position sensor light came back on. I replaced it this weekend and the issue is persisting. I've checked everything else and there are no other codes that are pulling. I have had it inspected at my employment since I work for a dealership. The engine stalling on the highway is putting me and other drivers at a huge safety risk. I have almost been hit three times when it has stalled and there is nothing I can do in the middle of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532790July 17, 2023
ENGINE
The car just shuts off on me while driving. All lights come on on dash and car shuts off and I have to get it off the road stop it and turn it off wait for about three to five mins. Restart it and it turn back on and goes. This happens quite often check engine light came on and has since stayed on. Im in far of driving it because you dont know when its going to happen and could cause a bad wreck. It also does it when im turning a sharp turn it will just shut off! It also when I park my car and I shut it off and take key out its still running and I have to wIt for it to big out and die for it to shut off. I have not taken it to get looked at yet or fixed or nothing I just bought the car less then thirty days ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532804July 17, 2023
UNKNOWN OR OTHER, ENGINE, ELECTRICAL SYSTEM
I bought my car in Oct 2022 and it ran fantastic until this summer (July 2023) when it shut down while drive. The shop told me it was the crank shaft sensor. FIXED it. But that didn't fix the stalling issue. Had my car towed back in and they ran it, ran a lot of test on it. Finally they let it run for 30mins and found out that when the car heats up, it stalls. They told me this has to do with the sensor/engine/transmission and basically since it's hot outside as the car heats up it sends a message to the engine/transmission to shut down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532599July 16, 2023
ELECTRICAL SYSTEM, ENGINE
When stopping at a red light the start/stop system activated and the truck would not restart. There was an alert saying service ecs system and the parking brake activated on its own. It took about 10 minutes for us to be able to deactivate the parking brake and for it to start again. This has happened 2x and only when the start/stop happens. My check engine light has come on and now I'm getting a service engine notification.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532442July 15, 2023
EXTERIOR LIGHTING
Dashboard screen behind steering wheel and middle dashboard mounted screen are not adjusting for brightness during the day. The only things you can read during the day are the large velocity number in the center on the driver side screen and the blue line for route directions on the middle screen.. At night or very dim driving conditions the screens are bright enough to read, but in full sun it is all but viewless. I've read that there have been some recalls (90 vehicles) that were manufactured in summer 2022, but my VIN is not on that list.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532355July 14, 2023
POWER TRAIN
This vehicle before had the cvt transmission replaced as it was over heating/inoperable. Complete replacement. Flash forward not even a year I was driving and thr transmission made a noise and basically locked up causing the driver to hit curb at high rate of speed along the freeway. The vehicle again is disabled with a transmission defect and requires replacement. 2nd transmission failure and will need replacement and caused injury during collision with curb at high rate of speed without any indication lights of a mechanical issue prior to impact.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11532345July 14, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The cluster display on my vehicle is dim too non visible in full sunlight , daylight operating conditions . Automatic display functions turned off and manual brightness adjusted full, yet the dim to non existent backlight does not change. I been told this is a problem and FCA engineers are looking at, but at what priority. It seems that more and more of these complaints are showing up. There needs to be a recall to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531972July 13, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
We purchased our 2018 Jeep Compass in December 2022, we started having problems with the headlights in January 2023 only 1 month after purchasing it. The headlights stopped working completely. We took the jeep to our local jeep dealership and they couldn't figure out what was going on with the headlights but confirmed it was the electrical system. They called their Electrical Engineer in and it was confirmed it was something going on with the electrical system via the headlamps so we replaced them along with the bulbs and it went again 3 months later. Meanwhile, because this is an issue with the 2018 everywhere the parts were on back order. It took us 2 months to get our car repaired. Currently, our jeep is in the shop again as it went out while my daughter was driving home from work at night in the county (where there are no street lights) and she almost ran off the road. This is a serious and dangerous issue and situation. I've seen a ton of complains for this same issue with the 2018 Jeep Compass model but I don't see where there has been a recall. I guess the recall will happen after someone loses their life per usual. Our jeep is in the shop yet again awaiting repair for the same issue. It appears we will be out of a car for another 2 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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