Jeep Compass Complaints

4,014 consumer complaints on file.

#11539845August 21, 2023
POWER TRAIN
The life cycle of a CV axle usually lasts the life of a vehicle or between 70,000 and 140,000 miles. At 50,000 miles, mine already needs to be replaced. There was a recall on 2017 Jeep Compass for the driver side CV axle. It’s possible the same issue exists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539791August 21, 2023
EXTERIOR LIGHTING
After approximately 16 months of proper operation, the instrument cluster in the dash would no longer dim after dark. The vehicle has an "auto-dim" feature that reduces dash illumination from "full on" daytime illumination to an appropriate level for nighttime driving. With this lighting malfunction, the instrument cluster is extremely bright after dark and compromises the driver's night vision resulting in glare and with extended exposure, mental fatigue. In order to safely operate the vehicle after dark, one must prop a piece of paper or similar mask over the instrument cluster, obscuring view of the speedometer and other dash warning lights. This lighting malfunction is well covered on numerous Jeep owner blogs and message boards. I have had the vehicle inspected by the dealer where it was purchased and the diagnosis was the same as reported by many other owners: "There is no known cause and thereby, NO KNOWN FIX". There problem is acknowledged by FCS in their internal STAR CASE #S2208000157.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539617August 20, 2023
UNKNOWN OR OTHER
My Uconnect System came with the car. I purchased it in 2019 and by 2020 I noticed a bubble in my screen, 2021 I noticed it getting bigger I took it to the dealer they said nothing needs to be done and in 2022 it got worse and then they told me it’s out of warranty, in 2023 it’s completely delaminated and now I have no use for the entire system and now it is causing issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539629August 20, 2023
ELECTRICAL SYSTEM
When vehicle in park mode it will not start. Seems to be an issue with Start/Stop system. Must place in neutral to start car. Auxiliary and main battery replaced. Seems to be bringing auxiliary battery down
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539340August 18, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Car is showing symptoms of crankshaft failure. Car is shaking when accelerating, low gas performance, and accelerating is sometimes unresponsive. Other 2016 Jeeps of the same year, make and model have been given a recall for the same problem but this vehicle has not been included in the recall even though it has the same problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539377August 18, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2016 Jeep Compass. The contact stated while driving 40 MPH, the vehicle hesitated and failed to exceed 60 MPH. The RPM was fluctuating with the temperature gauge showing that the engine was overheating. There was no warning light illuminated. The vehicle was diagnosed by the dealer however, a cause for the failure was not found. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539328August 18, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Having trouble with instrument and info screen lighting. Car vin number not covered in first recall. I see today they issued another recall and again my car is not covered in the recall. We have a major problem with Jeep
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539047August 17, 2023
UNKNOWN OR OTHER, ENGINE, ELECTRICAL SYSTEM
I purchased my Jeep in January of 2022. It has been running fine except for the past few months. Within the past month my Jeep starting flashing a High Coolant Warning which has been followed by the car shutting off while I am driving. This has happened to me on on ramps to highways and when driving 70 on the highway. The car has immediately turned itself back on when this happens. I brought my Jeep to Allen Mello Jeep in Nashua NH. At first they couldn’t find anything wrong but then they thought it was the water pump and Temperature Gauge. After spending $1300 with them it didn’t fix the issue and my car shut off two days ago on 8/15 while I wasn’t even driving for 10 minutes. Jeep doesn’t seem to know what is going on and they can’t seem to reproduce it. They are just guessing at a serious safety concern. This has also happened to me on the following dates 7/14/23, 7/20/23, 8/8/23
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539264August 17, 2023
SUSPENSION
Please require Jeep/Stallantis to initiate a recall for all 2008-2012 Jeep Compass' impacted by excessive corrosion to the subframe and front/rear cross members due to an inadequately designed AC drain located right above the vehicle subframe. Condensation from the AC drain drips directly onto critical frame structures. Therefore, excessive and premature rusting to the front & top sides of the subframe occurs because the subframe is constantly wet with the operation of the AC, as well as during the winter months while dehumidifying the air. Of course, road salt throughout the winter in the “salt” states further exacerbates the problem. Extensive rust to the subframes have deemed the vehicles unsafe to drive despite being in otherwise good condition w/ reasonable miles. No safety/dashboard lights, warnings, or operational concerns were present indicating potential safety concerns until the driver either experienced a dangerous driving situation or failed a vehicle inspection. Jeep has known about the significant safety implications, yet failed to effectively remediate critical safety concerns. Although Jeep extended a Front and Rear Crossmember Warranty (X69 Warranty), they neglected to properly notify vehicle owners of the extension. They did not make any type of public announcement to inform or warn drivers of the critical safety issues, did not notify owners of access to free yearly inspections to monitor the subframe. Owners using independent mechanics rather than OEM Jeep dealers have not been afforded the same opportunity to access the X69 Warranty Extension & inspections. Jeep has yet to demonstrate sufficient accountability for the ongoing critical safety and security concern. Acknowledging an insufficient AC drain design and issuing a recall for the AC drain, subframe, and front/rear cross members affirm they stand behind their brand, reputation, & value passenger and vehicle safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539250August 17, 2023
EXTERIOR LIGHTING, UNKNOWN OR OTHER
3 weeks after I got my 2022 Jeep compass, I noticed I couldn’t see how fast I was going, if I need gas, or anything on the cluster steering panel (the part that tells you how much gas you have, and how fast you’re going) it’s been taken to Jeep 3 times, I’ve contacted Jeep themselves (corporate) I’ve been told my VIN has no recall but the dealership indicates I’m having the ambient sensor issue (but only 90 cars have recall on it) Basically the cluster light display is very dim in the day light. This is a hazard and unsafe due to the fact that I can’t see how fast I’m going, I can’t see when I need gas. I’ve been told the parts can’t be ordered until my car is on the recall list. It’s getting frustrating to have a brand new car with this not working, and it’s very unsafe. I could run out of gas and not even know, I could get a speeding ticket or in an accident. It’s not fair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539029August 16, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
I purchased my 2022 Jeep Compass on March 26, 2022 and at the time it was functioning correctly, but about 7 months in to owning my vehicle the infotainment screen and gauge clusters (center clusters) went so dim that I could not see those screen anymore during the daylight. I called my dealership to report the issue, but at the time they did not know anything about it, so I had to deal with it till I did my own research and figured out that there was a recall going on. I called back took it in and they documented it, and communicated that currently no fix is released. A few months pass and my life and other in the vehicle are at risk each time I drive my car as I am unable to read the screen or properly use my infotainment center for directions and such. My safety and safety of others is extremely important and currently at risk each time I drive my car. There were a few messages that came up when I first bought my car that stated something about my screen needing service so I took it back to the dealership the next day (the message came up same day I bought my car) and they said that it was find and that nothing needed to be done. I am reporting this because my Jeep is impacted with this defect and I am needing it fixed as it is extremely dangerous as well as I bought my car new and expect the basic amenities to work properly. I do have an open case directly with Jeep but they are extremely hard to get ahold of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538982August 16, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Compass. The contact stated while starting the vehicle, the instrument panel light was not visible. The vehicle was taken to the dealer who stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 23V058000 (Electrical System) however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538741August 15, 2023
SEATS
Headrest clips broke and popped out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538675August 15, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Instrumentation not bright enough during daylight. Per NHTSA campaign ID number 23v058000. Mine was not included in the recall. They say they can’t repair Jeep engineering working on it. How did they fix the recall cars?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538264August 13, 2023
FUEL/PROPULSION SYSTEM
At 2900 miles, my check engine light came on while I was on vacation out of state. Within a couple of seconds, my car started to choke and jerk so bad that the passenger could feel it. It did this intermittently, to the point I knew it needed to be seen before driving 900 miles home. Several times since then, my safety was put at risk due to my vehicle not accelerating when it should. I have had many cars almost hit me from behind when this has happened. Luckily, I have not yet. I took my vehicle to a Jeep dealer in Foley, Alabama because that is where I went for vacation. They looked at it ran the code and told me it was a stored code. I asked him what that meant and could I still drive the vehicle. He said the light should turn off in a few drive cycles. That did not happen. When I got back to North Carolina, I took my vehicle to the dealer I bought it from. I was at 4000 miles and the light was still on and the car was still choking out a lot. The service guy took it back, checked the code, and came back to tell me that the code read per Chrysler, “Do not try to repair vehicle, there is no known repair but we are working on it”. It has been over a month and nothing. However, my car seems to be getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537653August 10, 2023
ENGINE, LANE DEPARTURE: ASSIST, UNKNOWN OR OTHER
My car keeps jerking. I’m not over the line. My car keeps sounding like engine is revving or down shifting while I’m driving and I’m doing the same speed limit. I’ve taken it in multiply times for this. I’m told it is normal. I don’t believe it is. My interment panel will not show me anything except safety & assistance or display. When I go to display. I can only go to nav. Repetition. If I click ok. It shows on off ok to select or arrow to left to exit. Those are the only options on that on setting. and the only other setting offered is safety and assistance. The options there are buzzer volume, speed warning, and Hill start assist. Ok to select or left arrow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537804August 10, 2023
EXTERIOR LIGHTING, UNKNOWN OR OTHER
Unconnect screen is faulty causing lines down the screen and causes the screen to go completely black. Issue has been noted by hundreds of other jeep owners available online and dating back to 2018. Vehicle is available for inspection upon request. This issue puts me and others at risk due to the possibility of loss of visual location on the screen while using navigation, poses possible distraction to the driver which can cause an accident involving other drivers. Problem confirmed by independent service center. Has not been inspected by insurance, manufacturer etc. There were no warning signs before distortion began. Started as 1 single line through the center of the screen and quickly progressed. Lime forst appeared in October 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537570August 10, 2023
ELECTRICAL SYSTEM, ENGINE
The car is supposed to turn off and on when making stops because of the eco mode. There are times where the car will turn off at the red lights and will not turn back on automatically. Other times the car will just completely shut off when coming to a stop . The engine is killed. A complete restart to the car has to happen in order to make it work again. This issue is not identified through the Jeep dealership. They asked to record it next time it happens because their computer isn’t reading any issues to the by
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537418August 9, 2023
EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving, my dash went out completely. I can’t see how fast I’m going, or any information concerning my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537152August 8, 2023
ELECTRICAL SYSTEM
I purchased a 2018 Jeep Compass 4 months ago with around 52,000 miles. The first month went smooth but going into the second month it began having system problems. The Jeep would stall out and turn off in my job parking lot, traffic, and the drive thru line. Seems as if the auto start/stop system would cause the Jeep to shut off so I would always try to disable it after starting the Jeep up. The entire dashboard and display would just flicker and turn off but I could still hear the radio. The windows would lock themselves when I would try to roll them down due to the heat from the hot weather. I would have to keep jumping the battery numerous times even after changing the aux battery. The Jeep would drive perfectly for a few days and then go right back to not starting up and the lights flickering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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