Jeep Compass Complaints

4,014 consumer complaints on file.

#11547124September 28, 2023
ENGINE
The contact owns a 2017 Jeep compass. The contact stated while driving 30 MPH, the vehicle lost motive power and stalled without warning. The contact was able to restart the vehicle; however, the failure recurred. The message to “Stop Safely - Vehicle Will Shutoff Soon” was displayed. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the failure could be related to the electrical system. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547217September 28, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My car has been operating fine. No complaints or any reason to believe there was any problems. I pulled up to a stop sign at a 4 way intersection and my just car shut off. The indicators on my dashboard panel were blinking on and off. It also said my car was on but it was not. The MPH gauge when i tried presssing the stop/start button would slightly move up and back down again. I was able to get my car into neutral but the emergency brake was on and it would not release. After 20 to 30 minutes i tried the start button and it thankfully started back up. I was in an industrial area. Semis and lots of cars and i was unable to even move my car off to the side of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547156September 28, 2023
UNKNOWN OR OTHER
My jeep compass has turned off on me a couple of times as I have been driving. At high speed on the highway and driving in my jobs parking garage arriving to work. Brake coolant has came up on the dash board and the car has stopped running and locking immediately. I have had to restart my vehicle. My safety and others were put at risk as it could have caused a major accident on the parkway that I take to and from work. as well as other drivers around me. There has not been any other warnings or messages or symptoms prior to the shut offs on my vehicle. I took it to the dealership and they keep saying nothing is wrong with my vehicle. This vehicle has put me in danger! & i do not feel safe until it is resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546608September 26, 2023
UNKNOWN OR OTHER
Whenever I fill up my vehicle with gas when driving down road it starts sputtering and jerking like it is going to stall out. It will do this even when going down an interstate at 65 miles an hour. After having driven it for a few days and the gas drops down the problem goes away. This started within a couple of weeks of my purchasing it in July of 2023. I took it the garage but they told jeeps just shifted hard. This isn’t a shifting problem because it wouldn’t be shifting when I’m on the interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546639September 26, 2023
UNKNOWN OR OTHER
I was driving and my vehicle stopped at a stopped light and shut down with no warning prior. My vehicle had to be towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546677September 26, 2023
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
The vehicle will show that it is overheating when it is not and it will power down where you are only able to go around 50. When going over mountain passes it will do this and sometimes it will totally shut down. It will do it in town and any time it is at a traffic light. Sensors, water pump have been replaced. Antifreeze does not leak stays at the same level it is not actually overheating. When you beging to drive again at about 65 the gauge immediately goes to normal. This is a hazard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546727September 26, 2023
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
When I was driving all a sudden it started having a weird chugging feeling. I was going 40 MPH. Then when I got to a stop sign, my vehicle completely shut off. I have to hit the button to turn back on as it was not the Auto Start and stop feature. I made it home and as I pulled into my driveway it shut off again. When I start it, just it warming up it shuts off. When I come to a stop sign or traffic light it shuts up in the middle of the intersection. All while this is happening the emergency brake flips on without me turning it on. I have to wait 2 weeks to have it looked at by the Jeep Dealership. My safety and daughters safety was put at Risk because anyone behind us could hit right into the back of us while it malfunctions or oncoming traffic could hit us while it stalls while turning in a turning lane. I did take it to a repair shop and they couldn’t pull any codes as it was locked out but it was reproduced and shown to them the malfunction. There have been no warning lamps, messages, or other symptoms of problem prior to the failure besides 2 months ago, I was reversing slowly out of a parking spot at Maverick and it felt like something hit the back of my jeep. But no one had. Not sure if this has anything to do with the problem occurring now. Both very concerning. Miles at that time was 34056 and miles as this issue happening is 37000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546308September 25, 2023
ENGINE
Hello- I was driving and I pulled up into a turn lane and when I went to take off after the light turned green my entire car just shut off, a bunch of code started flashing and then went away, I was stalled blocking traffic at a busy 4 way for over 30m while I waited for a tow truck, I tried to start my car just to see if there would be any luck and it started without any problem and I was able to move out of traffic but this was dangerous as there were no prior warning codes indicating something was wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546442September 25, 2023
ENGINE
The vehicle stalls while driving. Completely shuts down and locks up the steering wheel and causes dangerous circumstances. Also, turns off at times while stopped. Can happen at all speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546098September 22, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
On multiple occasions my 2021 Jeep Compass will have a "Coolant Temperature to High," and then shut my car off. So far I have been able to turn it off and it comes back on. I have taken it to our local Jeep dealer and they basically said there is nothing they can do. The safety issue is that it has just stopped while I am in motion in the middle of traffic risking a collision from the sudden stop. The dealer had it for 3 days and was unable to recreate the problem or find any issues. My Jeep worked fine with no other issues. It has never missed a maintenance appointment and never caused other problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545980September 22, 2023
STEERING, ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Compass The contact stated that while the vehicle was idle the engine was running, and the vehicle turned off independently. The contact restarted the vehicle and the vehicle returned to normal operation. The contact stated that occasionally, several attempts were needed to restart the vehicle. The vehicle was taken to the dealer who diagnosed that the steering module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545558September 20, 2023
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
My jeep has died 3 different times in traffic. Once at full highway speeds, once in a intersections, etc. All with my minor child involved. They have "serviced" My vehicle 2 timed already and returned it with the same dangerous issue. They are saying they fulfilled the recall because they replaced a part, yet the issue persists. Last time I checked, fixed things work properly. Please force them to fix or replace my jeep before myself or my child dies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545381September 19, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2016 Jeep Compass. The contact stated while driving 30 MPH, the vehicle inadvertently lost motive power. After restarting the vehicle, the vehicle seemed to return to normal functionality. The check engine warning light was illuminated. The vehicle was towed to the dealer, who was unable to diagnose a failure but advised the contact that a replacement battery was required. The vehicle was repaired, but the failure reoccurred. The vehicle was towed back to the dealer, who then diagnosed a failure with the crank shaft sensor. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545462September 19, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Car was at the gas pump. Filling up gas, then start the car. When car get started the engine suddenly turn off with the coolant temperature too high alert. The temperature on the dashboard is normal (middle). Engine wouldn't turn on after and the alert keeps popping up. Had to tow to the nearest jeep service
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545511September 19, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
When trying to start vehicle it displays a “Service Electrical System” error followed by “Coolant Temperature Too High” my coolant gauge sky rockets red and then returns to a very low level. The vehicle has not overheated and has been parked and cooled off completely before trying to start. It is now causing my vehicle to throw messages saying my back up light, brake light, and blinker lights are out but all lights work as they are intended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545252September 18, 2023
UNKNOWN OR OTHER
Error message on dash "Coolant Temperature Too High" and vehicle shuts down. This is happening multiple times. Sometimes it happens multiple times in a week and won't do it for a couple months and then it starts to happen again. Sometimes the vehicle will self resolve after 5-10 seconds and let me keep driving, other times it will shut down and make me restart the vehicle. After restarting, the vehicle is fine as if nothing happened. This has happened going 5-10mph and has also happened driving down highways at 60mph. In some instances, this is happening when stopped and then turning into oncoming traffic and the vehicle stalls which may cause someone to crash into me. Thankfully it hasn't happened yet. After some internet research it appears an investigation was already opened on 2019-2020 jeep compass's for this same issue (PP 22-013).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544999September 17, 2023
ENGINE, UNKNOWN OR OTHER
I was making a left turn when the temperature indicator shot up to red, it had been reading right in the middle which is normal. Then "coolant temperature high" lit up on the dashboard display. The car started to sputter (like shaking) as I was going through the intersection and I thought it was going to turn off completely. I hit the gas because there was still oncoming traffic and it seems like the car recovered. The gauge showing the temperature slowly went back to normal and the error light went away. The same situation happened about 3 months ago when my husband was driving. However, he was sitting at a light when the temperature went up and the error occurred. The car completely shut down and had to be restarted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544913September 16, 2023
ENGINE
The stop/start system for saving on gas mileage has pulled the charge from the secondary stop/start battery and depleted that, in turn pulling from the car battery and depleting that and then pulling on the alternator, weakening it. The car has been stuck in "off" regarding the stop/start system. The car died in traffic today with again the battery depleted. After jumpstarting it, and turning the car off, it would not restart as the cells have been depleted. It is dangerous when you have no warning, no battery light to tell you that it needs help. I have another Jeep , a Cherokee Limited 4x4 that did the same thing and stranded me in the middle of six lanes of traffic. This is a serious Jeep problem that is going the get people killed, if it already has not. I will write a complaint about that as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544894September 16, 2023
EXTERIOR LIGHTING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Since the last over-the -air (OTA) software update, numerous systems have malfunctioned and then fixed themselves. The exception is the dashboard lighting problem to be addressed by NHTSA Recall # 23V-576, FCA Recall # 88A which also started with the latest update, is continuous, not intermittent. I feel the most serious malfunction is when a turn signal will not turn off, irregardless of manual control/lever use. Overall, my main question / complaint is since all these problems were installed by the OTA update, why can't the fixes also be installed OTA instead of having going to the dealership? Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544361September 13, 2023
VISIBILITY/WIPER
I was recently involved in an accident driv'g 2018 Jeep Compass: no significant injury (so far) to a jogger, who was invisible due to a blind spot @driver-side A-pillar/mirror. I touched him w my car (5mph per police rept). It has taken me a month to understand why the accident occurred. I didn't see the jogger— he was NEVER w/in my scope of view. I was ticketed for failing to stop; I did stop but proceeded too soon...not writing to argue fault--- I accept that humans in crosswalks have right-of-way. A few years ago, I had a close call at an intersection w a truck coming (upgrade) from the right— it was early morning & I thot the near-miss was an artifact of pre-dawn light. Now I believe that as we converged at the intersection, the truck remained obscured until I had entered the intersection to make my left turn. Recently a friend who works at a gas station named the car part (A-pillar) & identified it as a “blind spot.” ...brand new concepts (to me) regarding this car part. I've never heard of them before— not fm the sales rep during test drive, nor fm techs during dealership service, nor fm other drivers. Ask your sister if she knows where the A-pillar is. "A-pillar blind spot" is not in the User Manual. The Compass has electronic blind-spot-monitoring (BSM) for vehicles that linger on either side of the car. There is extensive guidance about side-BSM in the owner’s manual, in add'n to boxed warnings @ using the back-up camera. "A-pillar blind spot" is not mentioned or warned about. However, in looking at Compass-Owner discussion group comments, I find this is an issue for other Compass owners, at least since 2011. All talk discussion is about near-miss with pedestrians, plus other vehicles as I described above.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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