Jeep Compass Complaints

4,014 consumer complaints on file.

#11553167November 2, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
My car stalled as I was about to turn after stopped at a red light. I tried to restart it several times and then I looked down and noticed the emergency brake light was on. I turned it off, tried starting it again and then it seemed fine. Later as I was mid turn going left through an intersection the car partially stalled where I could not finish my acceleration through the intersection ( it was still on but I could not accelerate however I was able to get it to sort of drift to the side of the road where it then stalled completely). Thankfully there were no vehicles headed through the intersection as I was trying to get out of the way. When I looked down the emergency brake light was on again. I did not receive any warning lights prior to this happening. I currently have it in the shop to have the issue looked at but I have had numerous issues with this vehicle since I bought it. Previous issues were not as scary as this one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553175November 2, 2023
SUSPENSION
The rear suspension crossmember and suspension control arm rotted out on my 2012 Jeep Compass. Also, cross member cracked. Two repair shops inspected the damage and told me that I should be very careful driving the vehicle to get it repaired because there wasn't much hold the rear wheel on. They both said that the problem cause cause a catastrophic failure, which would lead to the rear wheel falling off. At highway speeds this might cause a serious accident. Both repair shops also said they have seen a lot of Jeeps with this type of rust damage. The steel used for the components must have been inferior or the factory rust protection on these components was inadequate. There are probably thousands of older jeep models (Compass, Patriot, etc.) driving around in a dangerous condition. The only warning that I got was a slight squeaking noise when I went over bumps. The sound would be fairly normal for an eleven year old vehicle. But, I decided to get under the car and spray some liquid lubricant to try to eliminate the squeak. The crack in the crossmember was up high on the underside of the car and it was difficult to see. Luckily, I noticed that the component was entirely cracked in two pieces. The second repair shop told me that Jeep extended the warranty on the components to 10 years. This was due to the large number of similar issues reported. Although the 10 year period ran out in my case in September 2022, I still plan to contact Jeep to see if they will reimburse me for a portion of the repair. But, I believe that a recall should be issued before some Jeep owner is seriously injured due to this problem. The repair cost is in the thousands of dollars. I have attached a photo showing the crack in the crossmember.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553014November 1, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Emergency brake system is randomly engaged while stopped and/or during driving. Engine stalls out and will not move unless engine is shut off and turned back on and emergency brake is disengaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552785October 31, 2023
STEERING
The contact owns a 2017 Jeep Compass. The contact stated while driving at approximately 60 MPH, there was an abnormal clunking sound detected. While turning the steering wheel, the abnormal sound was detected. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated the failure was due to the rack and pinion. The parts were back ordered. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552942October 31, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
When I am stopped at a red light, once the light turns green I go to accelerate and the vehicle stalls. The car is still on but the engine completely shuts off. The only way for the vehicle to move again is by turning the car off and then on again. It is extremely dangerous and I have almost been rear ended because of it. Another issue I am having is when I go to accelerate the car jolts and has a grip to it. It feels like something is pulling the car back and I have to push extra hard on the gas to move the car. This happens a lot when merging on the high way or accelerating on side streets.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552581October 30, 2023
EXTERIOR LIGHTING
HID headlights only work intermittently. no headlights randomly while driving is extremely dangerous. two dealers have reviewed vehicle and have no fix. issue is constant and one light is off 95% of the time, sometimes driver side, sometimes passenger side, sometimes no lights at all. no warning lamps in the dash, vehicle thinks its working fine. this has been ongoing for over a year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552592October 30, 2023
ELECTRICAL SYSTEM, ENGINE, STEERING
I was traveling northbound on ih35 near exit 329 outside of Waco, Tx travel to Dallas Tx I was in the middle of the highway during rainfall when my jeep completely shut down on me without warning all lights came on radio went black, brake was stiff, steering wheel locked. I had to have my jeep towed $300 later. My vehicle was in park and the vehicle said not in park. Vehicle wouldn’t start up. I was in the 3rd lane of a 4 lane highway when the vehicle stalled and shut off easily could have gotten hit from oncoming traffic. I was on the side of the road for 5 hours not knowing what was wrong with my vehicle. I had a full tank of gas and fluids were A1. I looked up my vin with no recalls being shown. Googled the issue and nothing has been done for anyone that has experienced this scary situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552644October 30, 2023
POWER TRAIN
Was backing out of parking spot this morning and got error message saying “coolant temp high” and vehicle locked up. i shut off and turned back on and it was fine. checked everything out that needed to be. read online that this has happened to other people with the same vehicle. this is a safety risk and i do not feel safe driving on a highway. or in the snow this winter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552530October 29, 2023
ELECTRICAL SYSTEM
After 40,000 miles on the vehicle The stereo screen went black. By doing so, the backup camera does not work enabling us to see what is behind the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552403October 28, 2023
UNKNOWN OR OTHER, ENGINE
On October 28, 2023 I was making a turn at a major intersection and a coolant temperature high warning flashed on the dash display and the power to the vehicle shut down. Luckily this happened when it was not overly busy as I could have been killed by cross traffic as I was making a turn. At no time did the vehicle overheat and all that had to be done was to restart the vehicle to reset the error. If this had happened on the highway this could have caused a major accident as when the power goes out like this the steering locks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552170October 27, 2023
UNKNOWN OR OTHER
When driving the Jeep on now 3 occasions has shut off on me while in full motion. The last time I was approaching a stop sign and was slowing down to stop once stopped I then proceeded to turn the vehicle shut off. There also were dash warnings that lit up to service hill shifter, and ESC I don’t know what that meant. However it was just seen at the dealership and they said there were no codes at the moment and the previous codes reset themselves.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552226October 27, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The following message displays on my dashboard "Coolant Temperature High. Shutting Down" and the vehicle wants to shut down or sputters. Car shakes like it wants to turn off and then it starts to run like normal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551763October 25, 2023
ENGINE, POWER TRAIN
The contact owns a 2018 Jeep Compass. The contact stated that after coming to a complete stop, the vehicle stalled while making a left turn while depressing the accelerator pedal. The contact stated that several unknown warning lights illuminated after the failure. Due to the failure, the vehicle was towed to the residence. The next day, the contact restarted the vehicle; however, the vehicle failed to restart while parked at a gas station. The dealer was not notified of the failure. An email was sent to the manufacturer about the failure. The vehicle was not repaired. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551554October 24, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The screen for the radio and other function is not operable. Occasional glitches to work but has lines all over the screen or is completely blank. I am unable to see navigations or use majority of the functions for the climate controls at all. I have taken it to a Jeep dealership and they have advised needing a whole new replacement which is going to cost a little ove $1,000. I have searched online and see that this is a know issue for 2017-2022 models. This should not be our responsibly to pay for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551624October 24, 2023
EXTERIOR LIGHTING
The headlights do not work reliably. The first time this happened was in June but seemingly resolved itself until this last week. Sometimes the passenger side only works, sometimes the driver side only, sometimes neither side. They will come on and go off or only one will come on or go off as they please. There is no pattern or rhyme or reason. There are no warning lights; in fact, the car says Lights On, the symbol for the high beams shows as on when I pull or push forward, but neither is. This has not been inspected yet but will be shortly. There are several complaints online about this intermittent headlight issue. Even after relays, ballasts, and fuses have been changed. The car is only 5 years old, the last thing I should be worrying about is the headlights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551102October 20, 2023
UNKNOWN OR OTHER
At night the backup camera is extremely dark and very dangerous when backing up at night. I almost backed over my son who was walking behind my car. It's way too difficult to see. The dealership said everything is to spec. I've seen many online complaints about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550769October 19, 2023
ENGINE
Engine suddenly overheated while driving. My safety, and the safety of my family, was put at risk as I barely had time to pull over off the interstate before the vehicle completely shut off. My vehicle shut off in the middle of the exit lane, putting us at an increased risk of an accident. The vehicle only had 55k miles and no previous issues with the engine, nor were there lights on until right at the incident. The entire engine needs to be replaced per dealership inspection. Upon doing further research over the months, I’ve discovered other recalls that could pertain to this issue my vehicle had. The vehicle has been unable to be repaired due to no warranty and overprices cost of the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550139October 16, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2016 Jeep Compass. The contact stated while driving 20-30 MPH and depressing the accelerator pedal, the vehicle jerked significantly and hesitated to respond. There was no warning light illuminated. Additionally, the contact stated while pulling to the pump at a gas station, the vehicle shut off inadvertently. The contact stated that the failure recurred while attempting to drive from a complete stop, and while pulling into a parking spot. The contact stated that the vehicle would mostly shut off while driving at slow speeds. The contact stated that the vehicle had failed to start. Several unknown warning lights were illuminated. The contact was able to restart the vehicle after several attempts. The vehicle was taken to the dealer, where the solenoids circuit connector was replaced. However, the contact stated while driving 10-15 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the crankshaft sensor had failed, and the dealer informed the contact that the failure was related to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550017October 15, 2023
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I was driving my 2018 jeep compass with my 5 month old, my car slowed down to a complete stop and said put in park while I’m driving, the D on the shift control kept blinking. As I put it in park in the middle of the road it still didn’t work, so I shut my car off and tried to restart it, it did nothing and then randomly started on its own 2 minutes later, after driving it, it happened again! I almost got in 2 car accidents in less then 20 min as I can not move it to the side of the road it just stops on me. This has happened once more the day after! No one can explain what my car is doing. But I’m afraid to drive it, and scared I’ll get in an accident or cause one because it’s already happened 3 times!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549896October 13, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I have been having electrical issues with my vehicle for a while. I took it to get it checked at multiple places. I have been told about certain electrical issues the Jeep Compass has. i been told my starter, batteries, and/or alternator was or were the problems. i have replaced both of my batteries. One in which I replaced two times. I have also replaced my alternator and purchased a starter just in case that was the issue turns out the alternator wasn’t the issues. Now my vehicle isn’t cranking. I’m not sure if any of the safety recalls were fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Compass