Jeep Compass Complaints

4,014 consumer complaints on file.

#11556520November 22, 2023
ENGINE
The vehicle will be shut off via auto stop start system at a traffic light, I'll let off the gas and the vehicle will sometimes take several tries to start or totally stall out and have to be manually restarted, it's dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556379November 21, 2023
ENGINE, ELECTRICAL SYSTEM
High Coolant Temperature Message appears on the dash and engine shuts off regardless of speed. Happens very often
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556111November 20, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Engine cuts out while driving. Had to pull over to the side and reset by instructions from Google. Took the car to a local garage and he said it was a computer issue. This part was replaced 3-4 years ago and is failing again. A red symbol like a lightning bolt and the check engine light was on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556152November 20, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Just driving down the highway at the speed limit the car will suddenly say over heating coolant level low and shut off for 1 second. Has done this 3 times in last few weeks. This was after I just had to replace the 2nd battery that controls all the extra functions on the car and a temperature sensor. The coolant level is fine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556058November 20, 2023
EXTERIOR LIGHTING
THE AUTO DIM FEATURE DOES NOT WORK, THE DISPLAY AND DASH LIGHTS STAY BRIGHT EVEN AT NIGHT WHEN ITS SET TO AUTO MODE. MAKING IT VERY DESTRACTING AND BLINDING AT NIGHT. A RECALL UPDATE HAS BEEN PERFORMED ON 11/17 BUT IT DID NOT FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555923November 19, 2023
ENGINE, UNKNOWN OR OTHER
I have notice for some time now that I have been getting oil changes done before my scheduled time. For example, I got my oil changed August 25, 2023, at 66403 mileages. According to the return for service sticker next service date is February 25, 2024, at 71403 mileages. The current mileage on my Jeep is 68599. My concern is not only I require frequent oil changes, but my check engine light is on, and my vehicle stops on me in on-going traffic. I take my Jeep into Griffin's Hub Chrysler Jeep Dodge S 27th Street Milwaukee. On August 25th I informed the 1st technician that my check engine light came on along with low oil/change oil light. He completed a code reader/car diagnostic. After the oil change, I spoke with service advisor Eric P who spoke with the previous tech regarding the diagnostic. I was scheduled to come back in on 9/7 due to a recall issue with check engine light and low oil pressure but when I returned on 9/7 the check engine light was off therefore showing nothing was wrong. I'm concerned because I'm having oil changes before scheduled mileage & service time. This has happened numerous times. I'm concerned because of the check engine/low oil/check oil lights are all coming on and more importantly I'm concerned because my vehicle stops in on-going traffic at any giving time which is extremely dangerous. I decided to reach out to the NHTSA during the recent incident for more assistance with this matter. I am thankful for not being on the expressway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555832November 18, 2023
UNKNOWN OR OTHER
When driving my vehicle coolant temp will go up and a message appears on the dash “coolant temp high”. If I am going fast enough my vehicle will slightly stall go a second and then the coolant temp will return to normal and I can continue driving, however if I am going slow when this occurs, my vehicle completely stalls and when I press on the accelerator it acts as if I have no gas. I have to put my car in park, turn it off, and then turn it back on for it to drive normal again. This has happened numerous times since I have bought my vehicle brand new off the lot in 2020. I am concerned as it could cause an accident while driving for myself and others on the road. I have taken it to a handful of different dealerships and have had a couple of things replaced on it, based on guestimations as when they test my vehicle, nothing comes up as wrong or out of the ordinary on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555725November 17, 2023
UNKNOWN OR OTHER
The UConnect screen is not functioning correctly. It started as discoloration on the left 1/3 of the screen, impacting all screens including backup camera. Now 2/3 of the screen is impacted, sometimes going entirely black, sometimes moving lines, sometimes just distorted. The backup camera impact is a safety concern. The navigation is not viewable when in this state. Many of the car’s controls are not accessible when the screen goes out completely. A simple google search of uconnect screen issues yields many results for the Jeep, Ram, Dodge vehicles - this appears to be malfunction on the manufacturer’s end. The consumer should not be held accountable for replacing this part in order to drive safely. This is an ongoing issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555378November 16, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Car struggles to start, Dashboard shows coolant temperature high then does not start. Usually it will start again once battery is jumped. It has happened 3 times since August 2023. Unsafe because it happens unpredictability and has left me stranded with a child in the car. It cannot be reproduced because it cannot be predicted. It has happened in different weather each time and at different times of the day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555438November 16, 2023
ENGINE, POWER TRAIN
The contact owns a 2019 Jeep Compass. The contact stated while attempting to accelerate, the vehicle was jerking while accelerating. The check engine warning light was illuminated. The contact stated that the vehicle had since failed to exceed 10 MPH while driving. The vehicle was taken to the dealer who diagnosed that there was an unknown leak within the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555481November 16, 2023
STRUCTURE
The contact owns a 2018 Jeep Compass. The contact stated that while driving at an undisclosed speed in a heavy rainstorm, the front driver's side floor and rear passenger’s side floor became flooded with rainwater, that had entered the vehicle from a failed floor seal. The contact stated that while attempting to depress the brake pedal, her foot had slipped off the pedal several times due to the water inside the vehicle on the floor. The vehicle was taken to the local dealer and the contact was informed that the floor seal had corroded and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555035November 14, 2023
UNKNOWN OR OTHER
Jeep extended the warranty for the front and rear body subframes. I had my vehicle inspected at the onset of the warranty. I again had an inspection done at my local dealer on 4/15/2022. Since that date the vehicle has been driven approximately 7000 miles. A week ago as I was making a turn at traffic speed I heard a thumping sound. On 11/12/2023 with the vehicle on jackstands it was confirmed that the rear subframe on the drivers side had completely broken and the subframe on the passenger side was rusted through as well. I called Jeep US on 11/14/2023 and it was stated that the warranty was no longer in effect with them. I believe the inspection was either not completed properly or the damage was already in process. This could have resulted in a horrific incident as there were no warning signs and thinking that the inspection had not shown any potential hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554823November 13, 2023
UNKNOWN OR OTHER
On 11/11/23 we were traveling the highway, center lane at approximately 65mph. The jeep just shut off and completely stopped. No warnings, no lights on. Car has gas, 1/2 tank, temp fine. It did start right back up but this was EXTREMELY dangerous as cars and semis traveling 70mph were swerving around both sides of us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554762November 12, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
dashboard had check engine light on. transaxle indicator light turned on when i was driving about 65 mph on the freeway and slowed down and wouldn’t accelerate. The large commercial truck behind me was unable to stop on time that it almost hit us behind. There was a construction on my right lane and cars on my left lane. it took me some seconds to reach the end of construction site in my right lane. A second or two more not changing lane to my right side would have hit me and my children. All the truck driver was able to do was pressed on the horn to make me aware that he is too close behind me. Changed of speed in a freeway that fast could have killed me and my kids. i have not been able to drive in the Freeway with this car and even if i get it fixed, I still won’t feel safe to drive it. The car runs fine when the transaxle light doesn’t come on. certain movement, light turns on and off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554579November 10, 2023
EXTERIOR LIGHTING
My 2023 Compass instrument panel and center display panel flashes erratically at night when passing under overhead street lighting. It is very distracting and dangerous, causing visibility issues. Driving speed does not matter. The Auto/Manual choices in the vehicle settings do not seem to matter. I was told my vehicle was not part of the recent related recall, but I see other complaints exactly like mine by other owners on the internet. The US Customer Care group at Jeep does not wish to acknowledge that this is an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554197November 8, 2023
POWER TRAIN
My vehicle is not smoothly moving from one gear to another. Upon slowing the vehicle to prepare for a stop and then before completing the stop, I speed up because I am able to go (ex. light was red and turns green) the vehicle "jumps". The "jump" is like when a manual transmission vehicle is about to stall. My vehicle does not stall, but the jumping jostles the entire car. It is very noticeable, it feels like being rear-ended. The dealership has informed me that they are aware of this issue and that it is due to the 8 speed gears being close together, as well as due to the computer system preparing to stop and not understanding a full stop doesn't happen so when I hit the gas it causes it to be confused and it makes a last minute decision to switch gears which results in the jumping. The dealership cannot do anything about this problem. They state that it will not cause lasting damage of effects on the transmission/vehicle. Unfortunately, I do not believe that for a second. But also, when this jumping occurs, the vehicle is not maneuvering in the standard expected way a vehicle would, therefore, it can cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553731November 6, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
UNKNOWN the screen on my JEEP COMPASS has gone dark i can't see anything to let me know what functions are happening I have spoken to Jeep and they said i have to replace the unit at over $2000.i believe its a dangerous situation. Can someone please help me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553685November 5, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
Multiple incidents over the last 5-7 weeks up to and including today 11/05/2023. When walking out and starting my Compass the engine/vehicle initially would not start. When initially pressing the start button all the dashboard lights, gauges and annunciators would illuminate but I would receive a “coolant temperature too hot” message on the dashboard and the car ultimately would not turnover and start but rather just shut down completely. Upon waiting a couple seconds I tried to start it again and this time it would start up just fine all normal without any messages on the dashboard. In other occurrences I’d receive multiple dashboard messages which included the ESS system but after turning off and trying to start again my Compass would not and I’d have to jumpstart the battery In order to successfully start the vehicle. From what I have researched and read on myjeepforums and Reddit it seems that many Compass owners going back to 2019/2020 are currently having or have gone through this same problem ultimately spending thousands upon thousands of dollars on part replacements and dealership visits only to be told that they cannot find the problem or know what may be causing the problem even though they are well aware of these issues. Some complaints have stated that this issue has happened while driving on major expressways or busy roads at random causing them to just come to a complete stop in the middle of traffic on expressways or during turns! I am taking my Compass to the dealership tomorrow morning 11/06/2023 at 7am to make them known of these issues I am having but I’m not holding out any hope. Jeep has not issued any recalls since this problem was brought to late in 2020. I do not feel safe driving this vehicle any longer and I will not spend thousands of dollars on random part replacements when dealerships or outright telling other compass owners that they can’t locate or college the problem. My next step after tomorrow may be to consult a lawyer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553365November 3, 2023
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
The contact owns a 2020 Jeep Compass. The contact stated that while at the traffic light, the auto Stop-Start feature turned off the engine; however, the engine failed to restart. The message "Stop-Start Unavailable" was displayed. The contact restarted the vehicle and manually disengaged the auto Stop-Start feature. The vehicle was taken to the dealer, where the cause of the failure could not be determined. Additionally, the check engine warning light was illuminated. The contact stated while driving 45-50 MPH, the vehicle stalled inadvertently. The message "Coolant Overheating" was displayed. The contact veered to the side of the road, turned off, and restarted the vehicle; however, the failure recurred while driving. The contact stated that the vehicle failed to start the following day. The vehicle was towed to the dealer, where it was diagnosed that the two batteries needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553267November 2, 2023
BACK OVER PREVENTION
The contact owns a 2019 Jeep Compass. The contact stated that the back over prevention camera displayed a blank or distorted image on the infotainment screen. The dealer and the manufacturer were notified of the failure and informed the contact that there were no recalls on the VIN related to the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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