Jeep Compass Complaints

4,014 consumer complaints on file.

#11565158January 12, 2024
UNKNOWN OR OTHER
Dashboard illuminates’Coolant Temp High’. Vehicle shuts down and usually restarts itself. Was happening only when vehicle is first started & put into reverse. Has now occurred at more frequent, but random times such as when driving at approximately 45 mph as well as when slowing & making a right turn. On one occasion starter acted stuck & vehicle had to manually be shut down & restarted. No accident has occurred, but given more traffic, it’s definitely possible. Since this only lasts a couple seconds, I’ve got no more info to have the dealer look at it. Fluid levels are as they should be & there is no obvious pattern to when it may occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564933January 11, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Compass. The contact stated while driving approximately 45 MPH and slowing for traffic, the contact lightly depressed the brake pedal, and the vehicle almost came to a complete stop. The contact stated that he observed that the brake service warning light was illuminated. The contact stated that the failure was intermittent but was a recurring failure. Additionally, the contact stated that the parking brake had also stopped engaging and the "Service Electronic Parking Brake" illuminated and was constantly illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the rear calipers and actuators and the electronic parking brake system needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 18V523000 (Service Brakes, Hydraulic). The failure mileage was 21,722.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564920January 11, 2024
STEERING
The contact owns a 2022 Jeep Compass. The contact stated that while stopping at a drive-thru window, the steering wheel began spinning to the left and then to the right independently. The vehicle then suddenly turned right and hit a nearby curb which then made the vehicle turn to the left hitting another curb. The vehicle continued to turn to the left and right, hitting nearby curbs for approximately 4-5 minutes before settling in nearby mulch about 15 feet from the driver through the window, causing the vehicle to stop. The air bags did not deploy. There were no warning lights. The vehicle was towed. A police report was not been filed. All the wheels attached to the vehicle, excluding the front-driver side wheel, had blown. There was no damage to any surrounding properties. The contact received injuries to their chest however no medical attention was needed. The dealer was contacted and they were advised to contact the manufacturer. The vehicle had not been taken to the dealer to be diagnosed. The manufacturer was made aware of the failure and it was confirmed that there were no recalls associated with the VIN. The manufacturer had opened a case regarding the failure. The failure mileage was 4,968.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11564627January 10, 2024
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
In middle of driving, the vehicle suddenly shifts out of gear and won’t accelerate, multiple warning lights appear in dash all at the same time and car at times the vehicle won’t even turn off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564683January 10, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
Jeep Compass shut off without warning at highway speeds, in the middle of highway route 1 while I was going 50 miles per hour. State police had to stay while I got car towed out of road hazards way. When this has happened, the vehicle was no longer able to accelerate, and the power steering did not work. Loss of power steering made the vehicle difficult to steer off the roadway to safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564691January 10, 2024
ENGINE
The contact owns a 2018 Jeep Compass. The contact stated while driving approximately 45 MPH, the vehicle lost motive power and was jerking. The check engine warning light was illuminated. The contact drove the vehicle to the residence and used an ODB scanner but was unable to retrieve a fault code. The contact started the vehicle and the vehicle drove as intended. The contact stated that the failure had occurred on 3 separate occasions. The vehicle was not taken to the dealer and was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 32,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564721January 10, 2024
POWER TRAIN
The contact owns a 2019 Jeep Compass. The contact stated while driving 40 MPH, the message that “Vehicle Will Shut down - Please Pull Over" was displayed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the auxiliary battery. The vehicle was repaired, but the failure reoccurred. The contact stated while driving at 40 MPH, the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. No warning lights were illuminated. The vehicle was taken back to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564744January 10, 2024
AIR BAGS
- The passenger headrest of my 2012 Jeep Compass Limited deployed while the car was in motion on the highway with no reason to deploy. Yes, the component is available for inspection. - This created a distraction to the driver that could have resulted in an accident and also could have injured the passenger. - The dealer mentioned that the issue has happened to other cars, but in my case they could not help me because my car is not under warranty. They told me they could not assist and requested I call Jeep Customer Care. - Jeep Customer Care replied ""We have review the information on your case and sadly found that we are unable to offer any assistance with the head restraint repair." - The vehicle component has not been inspected. - No warning lights, messages or symptoms of the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564310January 9, 2024
EXTERIOR LIGHTING, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Head lights not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564395January 9, 2024
UNKNOWN OR OTHER
My passenger side headrest imploded on my 2016 Jeep Compass without an accident or collision. Dealership is only replacing the passenger side headrest; told me that they weren't doing the other side because it hasn't deployed yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564001January 7, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
Complete vehicle shut down while driving. You can be driving and it shuts off on its own which is so dangerous almost caused A severe accident. Took to dealer prior nothing is wrong with any parts on my vehicle this is some malfunctioning with the design. I have a 2019 jeep compass Trailhawk. This is the 6th time doing this to me. After a few days it restarts with no issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563898January 6, 2024
ENGINE, ELECTRICAL SYSTEM
When the vehicle halts at a red light or stop sign, it activates the auto stop/start feature, causing the engine to shut off. However, when I release the brake to accelerate, the car might briefly restart and then stalls. This has happened several times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563670January 5, 2024
UNKNOWN OR OTHER
The backup/reverse camera is extremely dark and unusable at night or in very low light conditions. This makes the backup camera on the infotainment screen unusable at night and therefore very dangerous since you cannot see what is behind the vehicle or if a person is behind the vehicle. I believe this is a software issue with the backup camera and it is not adjusting the iso setting in low light conditions like every other vehicle does on the market.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563448January 4, 2024
SEATS
In the summer of 2020, my front passenger headrest spontaneously popped while I was loading my child into the back of my car. The noise was scary and the popping could've easily hurt someone if there had been anyone sitting in the front seat. I contacted my local Jeep dealer quickly who informed me that there was a recall and that I could get a replacement. The replacement took well over a year to come in and wasn't replaced until October 2023. This entire time, the passenger headrest was popped out making it uncomfortable to sit and also decreasing the safety for that passenger. Now, just two months after it was finally replaced, the front passenger headrest popped AGAIN while my husband was driving and I was sitting there. Again, it was a very loud, scary noise and the jolt was both painful and shocking. This is extremely dangerous and I'm very disappointed that it happened again after taking a very long time to be fixed. I would like to know my options moving forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563482January 4, 2024
ENGINE
The "coolant temperature too high" error message has flashed three times, the first on 10/22/2023, the second on 12/19/2023 and the third on 12/22/2023. In one instance the "service parking brake" error message flashed as well. This instance was four days after the vehicle passed the state safety inspection and the dealer made no notes of needed repairs to the brake system. Thankfully in all instances, the vehicle was parked and not in motion which prevented the cause of a safety issue to myself or other drivers on the road. The first time this occurred was after the vehicle had been parked overnight and for most of the next day whereas the last two were after short drives. There are no stored messages in the gauge cluster and no DTC codes when checking with a code reader via the OBDII port. I also checked the coolant level after each instance and the level was good each time. No other warning lamps, messages or symptoms happened prior to this message. I have not had the vehicle diagnosed by the dealer or an independent mechanic. I have seen this issue reported multiple times on Jeep forums and in all cases, the issue was never reproduced and best efforts were used to fix the issue but FCA has not been able to provide one. I have read that batteries, sensors, etc. have been replaced but the issue still remains. I came here today to report this, knowing that there was an open investigation but found that the investigation was closed in 12/2023. I felt that I should report my instances anyway in hopes that if I do and others also come forward that the investigation may be reopened. While no crash, fire, injury or fatality have been reported yet, there is a strong possibility that any of these could occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563089January 2, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
My vehicle randomly stopped on the freeway one morning. I had no warning signs or lights on at the moment. This has occurred for the second time in the past few months. I took it to the dealership, and they acted strange as if they did not want to be held responsible for diagnosing the vehicle. I took it to another mechanic, and he stated that the car has a major electrical issue. This is something extremely dangerous, not only to myself but to other drivers around me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563192January 2, 2024
ENGINE
Car stalled out while idling at red light. Car had to be towed to dealer!!replaced battery !! Stalled again dealer said the cause was faulty door latches!! Car stalled again, had to be towed to dealer , kept for 5 days!! All codes cleared , incident never repeated!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562795December 31, 2023
ENGINE
Took it for regular maintenance and was told both batteries needed to be replaced. Replaced them a month later car wouldn’t start, got it to start and completely shut off while going 60 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562749December 30, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
First my screen started glitching then went black, then about a week later car kept saying start/stop unavailable, then car decided it didn't want to start (not even after being jumped) I haven't had my vehicle not even 3 years yet and I'm still making payments on it.. but why all of a sudden is ir not starting? All I hear is a click when I try to start it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562564December 29, 2023
AIR BAGS
I was hit from behind on the interstate 2 weeks ago. My Jeep Compass was stopped in heavy traffic on the interstate. A large white pickup truck hit my car first going at least 80 mph. He did not see that traffic was stopped. This caused my jeep to roll and come to a stop on the passenger side on the ground and the driver side in the air. My airbags did deploy, but not on impact. They deployed after the jeep came to a stop on it's side. After impact and after rolling. The airbags were not useful after the jeep stopped moving. This needs to be addressed. I was hurt and did go to the ER. I did not have any passengers, thankfully, they may not have survived that. My seatbelt held me in well, it was hard to get out of it and I have many bruises from the seatbelt. My only issue was the timing of the airbags. They were very late to deploy. Thought you should know. If this happens to others in an accident, many people will be hurt. The vehicle was only inspected by the insurance company to determine the repair costs and then declared a total loss. I am not sure if anyone else inspected the vehicle. There were no warning lights prior to the accident. I tried to upload photos, but it would not work. I do have photos and a police report from this accident.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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