Jeep Compass Complaints

4,014 consumer complaints on file.

#11568042January 26, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
On [XXX] I left the Safeway Gas station on [XXX] I came out the parking lot and made a right and stopped at the light. As soon as I stopped, my car cut off. I put my car and park and push the ignition. I press the ignition again to cut it on everything came on but the car would not start. I sat there for two hours before getting a tow at the stop light that changed colors several different times with my anxiety high because cars were honking, people were yelling at me because I was blocking traffic. I could not put my car into a different gear to even push it off to the side of the road. My car was towed to Sacramento Dodge Chrysler Jeep. Later that day, The representative called and told me that they don’t know what is wrong with the car, he’s never seen this happen before and that my car would qualify as a lemon. I’ve placed a request for Jeep to buy back my car the first one was denied, the case manager resubmitted the request and I’ve heard nothing after being told I would be called in 3-4 business days. I’ve called them several times and I’m not hearing anything back. Also, I was not aware of the recall on my car until I came in for the issue on this day. Nothing was sent to me to let me know there was an open recall on my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567934January 26, 2024
LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
The contact leased a 2023 Jeep Compass. The contact stated that the Navigation screen font was too small. While attempting to adjust the heater and radio, the driver was unable to stay in the lane while utilizing the screen. The Lane Keep Assist started beeping while driving. The contact pulled over to adjust the electrical system. There were no warning lights illuminated. The vehicle was taken to the local dealer and the contact was informed that the font size could not be enlarged. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 10,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567866January 25, 2024
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
The first incident happened with my 2020 jeep Compass on 12/27/23 while on the freeway the temp light flashed the gage didn't indicate overheating I got off the freeway check the engine no sign of overheating waited for awhile then started the car again within five minutes car gage went to overheating had it towed the oil cooler went out out mixed with the coolant paid big bucks for the repairs. I got my jeep back on 1/10/2024 drove it for one week then on 1/16/2024 while driving the dash panel flashed car lost speed even pressing the gas peddle to the floor no acceleration while pulling over the emergency break engaged stoping the car in the road. restarted still no acceleration and car won't move in natural or reveres wheels lock can only move forward at low speed, 01/25/2024 car towed from my mechanic to dealership. Scared to keep car the if it's gonna turn itself out while driving that's an accident waiting to happen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567665January 24, 2024
SEATS
Passenger Headrest popped off (AHR deployed) while I was driving. After further inspection the plastic pieces inside that holds the whole headrest together broke off. I researched this issue on google and there has been a lot of complaints with this happening and even a class action lawsuit back in 2020. I tried to replace the part but the dealership wants over $500 for just the replacement even though this is a known defect with the headrests in 2010-2017 Jeep Compasses.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567404January 24, 2024
ELECTRICAL SYSTEM
Screen went out but it works I am just unable to use the screen features and had to replace my start/stop battery in less than a year
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567464January 24, 2024
ELECTRICAL SYSTEM
Two times while driving the car shuts completely down, No acceleration, no warning lights, hard to steer. Both times luckily I was on a low traffic road. After it completely stopped and I tried to restart the car it would sound like it wanted to turn over but never did. It sounded like when someone floods a car. Another time it was -20 outside and I was starting it from my key starter ( I don't have one of the newer key fobs)...mine has a normal key with an electric lock and auto start buttons. Anyway I pushed the starter button and it acted like normal with the headlights blinked twice and normally it starts in about 3 seconds. When I went to get in my car it was off and stone cold. I went to start it and acted like I previously stated. The master mechanics can't find anything wrong with it both times I've had my car towed to the repair shop. They replaced the sparkplugs and battery and it happened again after it was "fixed" .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567503January 24, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Jeep Compass. The contact stated that while driving at various speeds, the check engine warning light remained illuminated. The contact stated that the vehicle then lost motive power and stalled. The vehicle was taken to the local service center to be diagnosed. The contact was informed that the camshaft sensor and wiring harness were faulty and needed to be replaced. The camshaft sensor and wiring harness were replaced; however, the failure persisted. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567140January 23, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I’m in Bradley, Illinois, and after the first snowfall, these indicators lit up. The ABS, the ESC, and the 4WD. I thought because of inclement weather, they would go off, but have remained lit for a couple of weeks now. One day, while driving to work, the throttle lagged, and I couldn’t accelerate past 20 mph for over 10 minutes amidst heavy traffic. When this occurred, the ABS light turned off, then suddenly lit up again, and the truck sped up. This has happened several times. I was told all recalls were repaired, so I am wondering if this is a new concern? Please advise. Thank you for your help and time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567181January 23, 2024
ELECTRICAL SYSTEM
Since I’ve had my car both batteries continue to fail (I’ve had them both replaced multiple times now). Also my display screen glitched for quite some time and now does not work at all, causing me to be unable to use my back up camera as well as my radio.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566851January 21, 2024
UNKNOWN OR OTHER
I bought this vehicle as a CPO. After a few months the vehicle was intermittently having issues with the start stop being disabled when using the remote start. Subsequently the vehicle wouldn’t engage to start without being powered back down and restarted which would reset the start stop as well. Last week I went to remote start the vehicle and everything cycled through like it would start but never turned over. Now the start stop is just disengaged. From reading the various forums on this vehicle the start stop is a common problem with no resolve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566853January 21, 2024
ENGINE, ELECTRICAL SYSTEM
DRIVING AT FREEWAY SPEED, THE ENGINE DIES. STEERING WHEEL LOCKS UP AND I COAST TO A STOP. VERY DANGEROUS. AFTER 10-15 MINUTES, JEEP WILL START AND DRIVE AN UNKNOWN AMOUNT OF TIME AND SAME THING WILL HAPPEN. I TOOK TO A LOCAL GARAGE BECAUSE IT IS OUT OF WARRANTY. THE SHOP MANAGER SAID THERE IS NO ENGINE CODE OR DIRECTION FOR THEM TO DETERMINE WHAT IS WRONG. INTERNET SEARCH SHOWS THIS IS A HUGE PROBLEM WITH 2017-2019 JEEP COMPASS. HOWEVER APPARENTLY NOT ENOUGH PEOPLE KNOW THEY CAN FILE A REPORT WITH NHTSA OR THERE WOULD BE A GIGANTIC NUMBER MORE COMPLAINTS THAN THERE ARE. SOMEONE WILL DIE IN A CRASH BECAUSE OF THIS WELL KNOWN ISSUE. HOPEFULLY SOMETHING WILL BE DONE BEFORE ITS TOO LATE. BATTERIES REPLACED, CAR SERVICED, AND STILL CONTINUES TO HAPPEN. HAS HAPPENED AROUND 5 TIMES IN LAST 2 WEEKS. AN ISSUE ALL OVER THE INTERNET AND CLEARLY A FAULT IN MANUFACTURING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566630January 20, 2024
ELECTRICAL SYSTEM, ENGINE, STEERING
My 2020 compass keeps shutting off on its own. I will be driving and next thing you know it will start saying "key has left vehicle " or a different message saying a long the lines of its over heating. After the over heating message, the car will completely turn off on me making it hard to steer out of the road. I somehow have yo make it safely out of the way to turn it off and restart it. Im just scared one day it will happen on the highway when cars are going by so fast and ill end up getting in a collision. No solution to the problem. The dealership doesn't know whats going on or even have a clue as to what to look for. This is definitely a safety issue and im upset because no one knows how to fix it. I spent my hard earned money to get this vehicle only to have it be a safety issue for me and my kids. Its been going on for months already. Sooner or later this car is going to be the reason I get into an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566734January 20, 2024
ENGINE
This motor has lots of recalls it has ran out of oil in under 2000 miles the car will stop in the middle of the road cut off and the emergency break will come on won't move until you put oil in to almost got killed 4 times dealership refused to fix it I have a extended warranty and they still refuse to replace the motor very dangerous car to be on the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566686January 20, 2024
UNKNOWN OR OTHER
When I turned on my vehicle, I saw about 10 different error messages flash across my dashboard like it was having some sort of exorcism, and then it stopped. No errors were on the dashboard. Everything looked good. I waited a few minutes and my driveway, and then took off for work. As I was making my way out of the neighborhood. I was going about 10 mph, it wasn’t until I pulled out to my neighborhood onto incoming traffic to cross the road that I realized that the gas pedal was not responding and the car was just rolling at like preset 10 mph speed. I hit the gas pedal many times and the car didn’t respond. Thankfully I was able to get in the middle lane to avoid a collision, but it was very scary and I consider this to be a tech defect high severity , I called my dealer and they said it’s gonna be a few hundred dollars to look at it and that’s totally not OK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566185January 18, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On several occasions, when idling in traffic, the engine stalls and the parking brake engages. On another occasion when stopping at a stop sign, the parking brake engaged while vehicle engine still on and the steering wheel would not turn, nor would the gas pedal move the car in any direction. On 1/3/24, the vehicle stalled, was cranked up, and would not go faster than 5 mph. The vehicle was turned off, the engine rested for approximately 5 minutes, it cranked and was driven to a Jeep dealership that date. The safety of myself and others was put at risk when sitting in traffic and the engine stalled and parking brake engaged. There have been no warning lamps or messages to indicate any problem with the vehicle. This could have led to serious accidents. The vehicle was dropped at a Jeep dealership two weeks ago (01/03/2024) but it has not been inspected as of yet. When the vehicle parking brake engaged and vehicle would not move in any direction, the police was called to help get the vehicle started. Insurance has also been informed of the issues with the vehicle, and a case has been opened. The last occurrence happened on 1/3/24, and that is the date the vehicle was taken to a Jeep dealership and left with the service department. The issues started approximately two weeks prior, was reported to a Jeep dealership, but the closest dealership had no openings to inspect vehicle. Thus, it was taken to a Jeep dealership over an hour away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566192January 18, 2024
ENGINE, VEHICLE SPEED CONTROL
engine shutting off at highway speed, loss of acceleration at highway speeds and shutting down and not restarting at stop signs or stop lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566381January 18, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I was getting my car serviced, I was getting a State inspection the mechanic told me they could not inspect the vehicle due to the fact that a headlight was not working.. they tried replacing the headlight it still did not work.. I had to leave without getting my vehicle inspected!! I was going to try to take it to the dealer to try and get it fixed.. I checked on line and found several other Jeep owners of this make and model also 2018 Jeep Compass had electrical problems involving the headlights.. at times I would turn vehicle on and both lights would be on. On other times only one headlight would be working. Some times if I would cycle thru the switch both lights would come on, other times not.. This is unsafe driving around with one headlight and not knowing when it will happen.I have spoken to both dealerships in the area, and they are no help.. they want me to bring vehicle in to troubleshoot the problem openended I do not have the money for this and Since it is happening to other people with this particular year and make vehicle I think it is a problem that should be looked into..by Jeep! This just started on my vehicle when the mileage reached approximately 32,000 miles I have owned this vehicle since 2019. Thanks for any help available..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566123January 17, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Auto stop/start will malfunction and show a message saying to cut the car off and start it again. This poses a huge safety issue as it can cause an accident from not starting up and shutting off when it stops. Car also says “please park safely car will shut off soon”. My alternator has been checked and the aux battery and regular battery have been replaced as well so they are unable to figure out why I’m getting this message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565581January 15, 2024
ELECTRICAL SYSTEM
Auto start/stop malfunction. Vehicle hesitates and jerks while attempting to accelerate or stalls completely and will not restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565117January 12, 2024
ENGINE
Stop Safely Will Shut Off Soon appears frequently. Car cuts off while driving. Will cut back on sometimes and sometimes not. Has been happening for at least 3 months now. It’s well documented online that dealerships and manufacturer are aware of this issue. There is no recall issued for this situation. I want the car replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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