Jeep Compass Complaints

4,014 consumer complaints on file.

#11574234February 27, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
This 2019 Jeep Compass, has mixed the coolant and oil causing a blown head gasket, according to the dealership, it needs a new engine, and something that is too common on the Jeep Compass, as mine is shy over 8k it is not covered under warranty. No warning lights came on, no lights of high temperature in the transmission, oil or coolant. The car did stall in the middle of the road, causing risk for myself and the child I had in the car. As this is a common problem with the Jeep Compass, how is this major issue not a recall? Why is Jeep/ Chrysler waiting and endangering many of their consumers lives, and not fixing this issue??? The vehicle is available for inspection, with towing being invovled as I am terrified to drive this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574269February 27, 2024
ENGINE
Coolant light comes on without car actually overheating and car stalls for 2-3 seconds and then comes back on. While driving at higher speeds there is a partial stall and then cuts back on. When going from stoped with brakes and then pushing on gas, car fully stalls including unable to press on brakes and wheel is stiff. Problem continuously but randomly occurs and has been looked at by 2 different dealerships, oil consumption test is normal, and oil is topped off every 2,000 miles. Significant accident and safety concerns regarding car stalling while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574325February 27, 2024
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
Coolant mixing with oil three times in a month span with new parts being replaced. With further inspection, driver was not at fault. Vehicle malfunctioned. Overheating after replacement of thermostat, head gasket, and water pump. Auto start/stop goes on and off requesting service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573715February 23, 2024
AIR BAGS, ENGINE, VEHICLE SPEED CONTROL
i bought my jeep compass 2018 5 months ago and is a defected car and has been getting into issues and the dealer ship no cooperating at all and car now is parked cuz the TCM denied (transmission control module )also the engine coolant revoir broke suddenly and they made me pay for that when I don't really drive and the car came like that and I don't know what to do the people at the dealership...... has been so rude to me and am about to loose my job I haven't been able to work and don't have money plus other privileges as two keys I should get when I got the car that I never got them only one ,the hidden the warranty papers etc and I need help. You i want to sue them I've been paying for a defected car they never told me about I had road assistance and I got pay out of pocket they also charged money when didn't have to and they been placed me on where now I'm getting a heart monitor cuz I'm not doing good they have to take their bad car ,pay the bank the debt and pay me back the payments I've been making plus indemnización due the mental and emotional and health damages this has caused on me and all money out of pocket I've pay for stuff in the car (fixing it) when they have told me multiple times the car was on great condition they also got me. Paper saying I bought the car as is and I never signed that paper and none of them are notarized either There's been a lot time where the car has stopped by itself and placed the emergency brake on while I'm with my 1 year old baby,driving on the hwy multiples times does that suddenly and people about to hit me vehicle ,I feel really frustrated I don't have car I've been loosing work, appoiments,errands one of my kids has cevere asthma and can't me walking in this weather help me please,one air bag is bad and keeps giving me a light but I don't know which one it's and they didn't do anything am afraid about something happen to me while am with my kids
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573651February 23, 2024
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Multiple times now while driving the vehicles emergency park comes on by its self. The vehicle stops and turns off while in the middle of the road. Other vehicles have had to quickly stop and go around. Recently the engine light has appeared. It happens 1-3 times while driving. Mainly while turning a corner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573577February 23, 2024
SUSPENSION, WHEELS, ELECTRICAL SYSTEM
i brought in my car for service and clearly nothing was fixed. i have been having issues with this car for YEARS now and nothing is being repaired at the dealership. I will enclosed back up that i went there and they apparently fixed it but car is still having issues. IT IS NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573575February 23, 2024
WHEELS, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
UKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573513February 22, 2024
SEATS, AIR BAGS
Driver side headrest has deployed, and there was no warning or notification prior to this happening. I should not have to pay hundreds of dollars on a replacement if clips or what may it be to hold device together are faulty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573518February 22, 2024
SUSPENSION, ELECTRICAL SYSTEM
Sway bar links are unsafe. Electrical system makfunctions after idling vehicle and at other random times, causing vehicle warning lights to illuminate abd vehicle won't function properly. Vehicle loses oil, 2,000 miles after each oil change a quart or more must be added then the same after each 1,000 miles after.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573497February 22, 2024
EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
UConnect media center does not allow hands free operation via BlueTooth wireless connections, UConnect media center has been upgraded (firmware) to use only 5G wireless, Jeep Compass only has build in 4G for Telematics. to achieve hands free a separate cable needs to be connected to the front USB-C connection so that Apple Car Play is available through the UConnect media center, this was confirmed by the UConnect customer service. The presence of a physical cable is detrimental to the safety of the operator and passenger because it needs to be in the front of the cabin (not the rear). When the cable is disconnected from the apple iPhone the connection of the phone to the media center is severed and if a phone call is received or needs to be made, then operator needs to make or take the call manually. The contact stated according to the National Conference of State Legislators (NCSL), as of September 2023, 29 U.S. states (plus the District of Columbia) have a ban on using handheld devices for all drivers anytime they are behind the wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573151February 21, 2024
POWER TRAIN
The vehicle stalled when waiting for lights and at low speed turning after the fuel tank was filled up. Multiple incidents had happened. No warning sign before the incident happened. Very dangerous because the vehicle stalled in moving traffic suddenly. Also, there was a gasoline smell near the vehicle when parked. Several mechanics tried to find the issue but failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572758February 19, 2024
ELECTRICAL SYSTEM, ENGINE
A few minutes into the drive, the “Coolant Temperature Too High” warning appeared on the dashboard screen and the temperature gauge shot all the up and then immediately all the way down before correcting itself. This occurred while accelerating after a turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572797February 19, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, SEAT BELTS
The gear selection lights near the gear shift go on and off for no apparent reason. I can not see which gear I am in at night. I am afraid that this is indicative of a more serious electrical problem. I am still under warranty because I purchased Added Care Plus from directly from Jeep that covers me through the end of December 2024. I took the vehicle to Jeep Dealer CH Urness Motors in The Dalles, Oregon. The owner and service manager told me that my car "Is not broken enough" for them to repair. The owner, Tim Urness, stated that they only repair items with warning lights and that they do not honor the Added Care Plus warranties sold by Jeep dealers unless they've sold it. Additionally, my auto stop start battery is malfunctioning, and the engine is making a strange noise. Stellans Jeep Cares is not responding to my calls concerning the warranty or getting the car towed to a different dealer for service. I live in a rural area, so I will need to travel 200 miles round trip to have my car serviced and I have been advised that I will need to make the trip at least twice to have the car first diagnosed, then serviced. I know that NHTSA does not normally handle these sorts of problems, but it is a safety issue, also I would like direction on where to report the dealership and Stellantis for not making necessary safety repairs covered under warranty. I had a previous issue with the same car's seatbelt webbing and had to fight to get the repair made. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572526February 17, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Let me start by saying I am an electrician. I have had several electrical problems with this car, most recently my Headlights come on intermittently. I start my car and turn the headlight switch on, sometimes it takes up to 20 minutes for them to kick on. I have checked the batteries, the Fuses, the grounding connections, and the switch. This is very dangerous, and I have already spent money trying to fix the problem to no avail. I travel a lot and It's frightening when it gets dark and I have to switch the headlights on while driving. I have no way of knowing if they are working while I'm on the road. I see several other people complaing of the same exact problem, why hasn't a recall been issued?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572543February 17, 2024
UNKNOWN OR OTHER
Uconnect display screen is glitching. Unable to see when reversing. Parkview rear back up camera is unable to display.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572413February 16, 2024
UNKNOWN OR OTHER
While the vehicle is in motion and driving it will stop suddenly and report message coolant temp high. You need to put the vehicle in park and then restart the engine. There is nothing that triggers in the sense of speed as it has happened while driving and while stopped at light. The vehicle has been brought to the dealership and they don’t know what the issue is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572256February 15, 2024
ELECTRICAL SYSTEM, ENGINE
Temperature gauge spiked momentarily, the car lost power for 2 to 3 seconds, then restarted by itself. This occurred while driving at approx 10 mph. This is a very dangerous situation. I have read online that others have had similar issues, and that dealers cannot resolve it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571373February 12, 2024
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Burning through oil! No light on for oil and not to mileage for oil change. Happened to check oil this morning and there was only a tiny bit on stick like hardly any. This is not the only issue with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571483February 12, 2024
SUSPENSION, FUEL/PROPULSION SYSTEM, ENGINE
The catalytic converter is failing on this vehicle. The vehicle had been maintained pre manufacturer specifications. Check engine light came on without warning. Crank shaft and cam shaft sensor both Failed on vehicle and had to be replaced. All bearing had to be replaced. Two of which were fixed before 60,000 miles. Hood rusted completely through. Cross members are rusting through.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571495February 12, 2024
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2022 Jeep Compass. The contact stated that the vehicle was designed with the Auto Stop/Start feature. The contact stated that while at a complete stop, the feature engaged and the engine was turned off; however, the engine failed to restart while attempting to drive from the complete stop. The vehicle was taken to the dealer, where the body control module (BCM) was replaced; however, the failure recurred. The vehicle was taken back to the dealer, who informed the contact that the vehicle was operating as designed. The contact later received a call from the manufacturer advising him to take the vehicle back to the dealer for a diagnostic test. The vehicle was taken to the dealer, where it was diagnosed with by the Remote Assistance of Jeep engineers, and it was determined that the batteries had low-capacities. The dealer replaced the batteries. The vehicle was repaired. The failure mileage was 10,447.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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