Jeep Compass Complaints

4,014 consumer complaints on file.

#10995508June 16, 2017
AIR BAGS, SEAT BELTS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (JEEP CHRYSLER DODGE OF ONTARIO LOCATED AT 1202 AUTO CENTER DRIVE ONTARIO, CA 91761 909-390-9898) AND WAS INFORMED THAT THE RECALL REMEDY PARTS WERE ON BACKORDER UNTIL AUGUST OF 2017. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE TO BECOME AVAILABLE IN AUGUST OF 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995553June 16, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS, SEAT BELTS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUTONATION OF JOHNSON CITY, BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED CASE NUMBER: 31049417. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995648June 16, 2017
SUSPENSION
MY DAUGHTER WAS DRIVING AND THE LEFT FRONT CROSS MEMBER THAT HAD RUSTED AND WAS COMPLETELY CORRODED FAILED AND FELL ON TO THE FRONT DRIVER SIDE TIRE.LUCKILY SHE WAS GOING SLOW ENOUGH AND WAS ABLE TO CONTROL VEHICLE TO SAFE STOP. IF SHE WAS ON THE HIGHWAY AND THIS HAPPENED IT COULD HAVE KILLED HER AS WELL AS OTHERS.I HAD JUST PURCHASED THIS VEHICLE ON NOVEMBER 2016 FROM A AUTO SALES COMPANY. AFTER THE FAIL I LEARNED THAT THERE WAS A EXTENDED (10) WARRANTY (IE X58) THAT WARNED OF THIS PROBLEM AND A FIX PROVIDED BY COMPANY. I WAS NEVER TOLD THIS INFORMATION WHEN I PURCHASED THIS CAR THAT IT WAS UNSAFE TO DRIVE AND SHOULD HAS BEEN REPAIR BEFORE BEING SOLD TO ANYONE OR AT LEAST INSPECTED. I WAS TOLD BY CHRYSLER REP THAT THE VEHICLE IS STILL REGISTERED IN CANADA AND THEY HAD NO IDEA THIS CAR WAS IN UNITED STATES SO THE INFORMATION NEVER FOLLOWED THE CAR. I WAS ALSO TOLD THAT THE CAR MAKE WAS IN SEPT OF 2006 EVEN THOUGH IT IS A 2007 ON TITLE AND THE WARRANTY GOES BY MAKE DAY SO MY CAR IS 6 MONTHS OUT OF A WARRANTY THAT I DID NOT KNOW EXISTED BECAUSE THE CAR IS STILL REGISTERED IN CANADA. THE INFORMATION THAT THIS VEHICLE FRONT OR REAR SUSPENSION COULD FAIL SHOULD HAVE BEEN THE UTTER MOST CONCERN FOR SAFE BY THE CHRYSLER COMPANY OF CANADA AND NOT A I HOPE YOU GOT OUR LETTER THAT YOUR CAR MY KILL YOU OR YOU FAMILY AT ANYTIME FROM RUST FAILURE IN AROUND 10 YEARS OR SO AND WE KNOW IT !!! AS OF TODAY CHRYSLER HAS NOT MADE A DECISION ON WEATHER OR NOT THEY INTEND TO FIX THIS VEHICLE BUT THE FACT REMAIN THERE ARE MORE 2007 JEEP COMPASS OUT THERE THAT NEED TO BE WARNED THAT THE CANADA VERSION OF THIS VEHICLE COULD FAIL ANYTIME I`M SURE I`M NOT THE ONLY PERSON WHO PURCHASED A COMPASS FROM CANADA PLANT THAT IS NOW IN THE USA THAT HAS NOT BEEN TOLD OF THIS PROBLEM. THIS WHY I FEEL THERE SHOULD HAVE RECALLED THEM FOR REPAIR IN STEAD OF HOPE YOU GOT OR LETTER. LOOK AT PICTURE!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10995425June 15, 2017
AIR BAGS
I AM UNABLE TO USE MY 2010 COMPASS TO TRANSPORT MY FAMILY BECAUSE OF FEAR THE PASSENGER AIRBAG IS DANGEROUS. SINCE NO REMEDY IS AVAILABLE, WHAT AM I TO DO?? I MUST HAVE TRANSPORTATION. HOW MANY DEATHS MUST OCCUR BEFORE FCA MAKES A CASH SETTLEMENT SO I CAN REPLACE MY CAR? HOW LONG MUST AMERICAN CONSUMERS BE AT RISK FOR THE LIVES OF PASSENGERS? FCA IS LEGALLY RESPONSIBLE. I CANNOT AFFORD TO KEEP RENTING A VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995141June 14, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2007 JEEP COMPASS 4X4. THE CONTACT STATED THAT THE GEAR WAS STUCK IN THE PARK POSITION, WITHOUT ANY WARNING INDICATORS. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 178,255.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994578June 13, 2017
AIR BAGS, UNKNOWN OR OTHER
NO PARTS TO FIX RECALL FOR LAST 2 YEARS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10994328June 11, 2017
ELECTRICAL SYSTEM
IT IS NOT JUST JEEP WRANGLERS WITH DEFECTIVE TIPMS. I HAVE HAD TO HAVE MINE REPLACED TWICE IN THE LAST 18 MONTHS AND 32000 MILES. SINCE I DRIVE MY VEHICLE FOR WORK AS A MAIL CARRIER THIS IS A MAJOR PROBLEM FOR ME. IT HAS STRANDED ME BOTH TIMES IN THE MIDDLE OF A BUSY HIGHWAY. I HAD TO EXIT THE VEHICLE BOTH TIMES WITHOUT ANY HAZARD LIGHTS AND PUSH IT OFF THE ROAD. BEYOND THE DANGER INVOLVED IN THESE FAILURES THE FINANCIAL BURDEN OF HAVING TO MISS WORK WHILE THE MANUFACTURER TAKES IT'S SWEET TIME GETTING THE PART TO THE DEALERSHIP IS DEVASTATING. MY FAMILY AND I SIMPLY CANNOT REMAIN FINANCIALLY SOLVENT THROUGH ANOTHER OF THESE FAILURES AS I AM A SINGLE PARENT SUPPORTING A FAMILY OF FOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994183June 9, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT SPOKEN TO A DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993681June 7, 2017
AIR BAGS, SEAT BELTS
REC'D NOTICE FROM FCA REGARDING RECALL, S61/NHTA16V-688. AFTER CONTACTING FCA, WAS INFORMED THAT PART REQUIRED WOULD BE AVAILABLE BY 1 JUNE 2017. HAVE YET TO HEAR FROM FCA NOR COULD A REP TELL ME WHEN PART WOULD BE AVAILABLE. SITUATION IS SUCH THAT THE AFFECTED VEHICLE CAN NOT BE SOLD OR TRADED AND IS LOOSING VALUE. VEHICLE IS PARKED AND ESSENTIALLY UNUSABLE AS IT COULD PRODUCE MORE HARM THAN GOOD TO MYSELF OR OTHERS IF USED AND AN INCIDENT OCCURS. FCA IS NOT RESPONDING AS THEY STATED OR AS I REQUESTED NOR HAVE THEY PROVIDED REIMBURSEMENT FOR DIAGNOSTIC WORK DONE A LOCAL DEALER AS THEY INITIALLY PROMISED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993738June 7, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2013 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN CHRYSLER, DODGE & JEEP OF CHATTANOOGA TENNESSEE WAS CONTACTED AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993487June 6, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP COMPASS. THE CONTACT PURCHASED THE VEHICLE BRAND NEW ON MAY 13, 2017. THE CONTACT WAS NOT MADE AWARE THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V301000 (POWER TRAIN) UNTIL THE MONDAY AFTER PURCHASING THE VEHICLE. WHEN THE CONTACT INQUIRED AS TO WHY THE NORTHWEST CHRYSLER JEEP DODGE DEALER SOLD HIM A BRAND NEW VEHICLE WITH AN OPEN RECALL, THE CONTACT WAS INFORMED THAT THE RECALL WAS A PRE-NOTICE AND THEY WOULD RECEIVE PARTS FOR A RECALL AT A LATER DATE. THE MANUFACTURER WAS NOTIFIED OF THE NON-COMPLIANCE AND STATED THAT THEY COULD NOT DO ANYTHING REGARDING THE DEALER. THE CONTACT REFERENCED MOTOR VEHICLE ACT 49 U.S CODE 30120, WHICH STATED THAT THE DEALER HAD TO REMEDY THE VEHICLE PRIOR TO DELIVERY THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/08/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993534June 6, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2012 JEEP COMPASS. THE CONTACT STATED THAT THE TRANSMISSION DIPSTICK TUBE FRACTURED AND COULD BE SEEN FROM THE BOTTOM OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993421June 6, 2017
UNKNOWN OR OTHER
I OWN A 2008 JEEP COMPASS AND ON 07/25/2015 THE VEHICLE FAILED NYS INSPECTION BECAUSE THE ENGINE CRADDLE WAS RUSTED OUT. I LEARNED THAT ONLY 2007 WERE COVERED FOR REPAIR SO I WAS FORCED TO PURCHASE A NEW ONE. I BOUGHT ONE ON EBAY AND REPLACED IT MYSELF. THE VEHICLE PASSED INSPECTION AND PASSED IN 2016 AND 2017. ON 02/15/17 I RECEIVED A LETTER FROM FCA US LLC CUSTOMER CENTER SAYING THAT 2008-2012 MODEL ARE NOW COVERED AND THEY WILL MAKE A REIMBURSEMENT. I CONTACTED EBAY AND PAYPAL AND THEY ONLY HOLD RECORDS FOR 18 MONTHS AND MY BACK AND CREDITS CARDS ONLY FOR 48 MONTHS. I COULD NOT FIND THE PROOF OF PAYMENT AT HOME. I WAS ABLE TO FIND THE COST OF AN OEM FOR $507.00 I SENTL ALL OF THE PAPERWORK AND INSPECTION TO FCA AND THEY REFUSED TO REIMBURSE ME. I AM ONLY ASKING FOR CHRYSLER TO PAY FOR THE PART AND NOT MY LABOR. I KNOW THAT THE LABOR IS ABOUT $1,500.00 TO REPLACE THE ENGINE CRADDLE. IF THE CRADDLE WAS NOT PAID AND REPLACE THE VEHICLE WOULD NEVER PASSED INSPECTION FOR THE LAST TWO YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993274June 5, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS) LAST YEAR. THE DEALER INDICATED THAT THE PART MAY BECOME AVAILABLE ON JUNE 1, 2017. THE CONTACT CALLED THE DEALER (GREENWAY DODGE CHRYSLER JEEP RAM ORLANDO, 9051 E COLONIAL DR, ORLANDO, FL 32817, (888) 292-3985) ON JUNE 5TH AND WAS INFORMED THAT THE PART MAY BE AVAILABLE ON AUGUST 17, 2017. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992967June 3, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
SPEED CONTROL DEVICE NOT RESPONDING. JUST PURCHASED THE VEHICLE!!! ALSO I HAVE BEEN INFOMED FROM A DIAGNOSED TROUBLE CODE WITH THE FOLLOWING CODE: P0700. SHIFTING PROBLEM..SLIPPING ( FREE WHEELING).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993011June 3, 2017
SUSPENSION, UNKNOWN OR OTHER
SUBFAME IS FALLING APART ROTTED FROM A/C DRIP VALVE ! SWAY BAR NO LONGER CONNECTED TO SUBFRAME! BAD DESIGN OF JEEP COMPASS 07 SUBFAME !!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992907June 2, 2017
ENGINE, FUEL/PROPULSION SYSTEM
EVERY TIME I FUEL UP VEHICLE IT STALLS LEAVING THE GAS STATION. USUALLY ONLY A FEW HUNDRED FEET , IT SHUTS DOWN , I HAVE TO QUICKLY PUT IT INTO PARK AND RESTART THE ENGINE. I NOW ONLY PUT IN 8 GALS WHEN ITS LOW ON THE GAUGE. SINCE THEN IT WONT STALL. THE CAR WAS ACCELERATING LEAVING THE STATION STOPPING IN FRONT OF COMING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992255May 30, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS, SEAT BELTS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE LOCAL DEALER BILLY CR AFT CHRYSLER DODGE JEEP RAM LOCATED AT 2639 LAKESIDE DR, LYNCHBURG, VIRGINIA 24501 CONFIRMED THAT THE RECALL PARTS WERE NOT AVAILABLE THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/13/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991974May 28, 2017
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHEN I PUT GAS IN THE CAR THE FIRST 20 MINTUES THE CAR TURNS OFF WHEN IN MOTION ON ANY STREET BUT ONLY IN THOSE 20 MINTUES. AFTER THE 20 MINTUES THE CAR IS FINE AND IT SAYS IT HAS NO ERRORS AND IT DOESN'T TURN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991562May 24, 2017
STRUCTURE:BODY, WHEELS, UNKNOWN OR OTHER
ON 12 JAN 2017 A LADY BACKED INTO MY CAR AT APPROX 35 MPH AND DESTROYED THE PASSENGER DOORS - THE ENTIRE RIGHT SIDE OF THE VEHICLE - THE AIRBAGS DID NOT DEPLOY RESULTING IN INJURIES TO MY SON AND MYSELF. I WAS PARKING IN A PARKING LOT AT THE TIME AND SHE WAS BACKING OUT AT A HIGH RATE OF SPEED WITHOUT LOOKING.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0

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