Jeep Compass Complaints

4,014 consumer complaints on file.

#10979772April 21, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS) HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979830April 21, 2017
AIR BAGS, SEAT BELTS
RECALL FOR OCCUPANT RESTRAINT CONTROLLER FAILURE WAS ANNOUNCED BY CHRYSLER OVER 2 YEARS AGO AND I RECEIVED A NOTICE IN THE MAIL OVER A YEAR AGO THAT MY 2011 JEEP COMPASS WAS INCLUDED IN THIS RECALL. THIS MEANS THAT MY SEAT BELT AND FRONT AIRBAGS MAY NOT DEPLOY IN THE CASE OF AN ACCIDENT, LEAVING ME AND MY FAMILY SUBJECT AT AN INCREASE FOR SEVERE INJURY OR FATALITY. I HAVE INQUIRED ABOUT A REPAIR AND WAS TOLD BY MY LOCAL DEALER, CAPITAL CHRYSLER, JEEP, DODGE THAT THE FIX HAD NOT BEEN RELEASED YET BUT THEY HAD SCHEDULED IT FOR A FIX OF THIS PROBLEM (4/4/17) WHILE IT WAS IN FOR ANOTHER ISSUE. THEY THEN TOLD ME THAT THE FIX HAD NOT BEEN RELEASED BY MOPAR, NOT THAT THE PARTS WERE NOT AVAILABLE. IT REQUIRES REPLACEMENT OF THE OCCUPANT RESTRAINT CONTROLLER (ORC). IS THIS A PART THAT IS NOT AVAILABLE OR IS IT A COST FACTOR FOR CHRYSLER AT MY EXPENSE? THEN, I RECEIVED ON 4/15/17 A CARD IN THE MAIL MARKED "URGENT" FROM MOPAR (COPY ATTACHED). IT INDICATED THAT I HAD NOT GOTTEN MY CAR RECALL REPAIRED AND TO CONTACT MY DEALER IMMEDIATELY TO GET MY ORC REPLACED. I CONTACTED CAPITAL AND WAS INFORMED THAT THE PART HAD NOT BEEN RELEASED YET AND THAT THE CARD HAD BEEN MAILED TO ME FROM MOPAR. I THEN CALLED MOPAR ON 4/20/17 AND WAS TOLD THERE WAS NOT A FIX YET AND THAT THEY WOULD CONTACT ME WHEN THERE WAS. THIS DOES NOT MAKE SENSE. WHY DID I RECEIVE THE CARD IN THE MAIL AND WHY IS THERE SUCH A MIX UP. NOT THAT I AM PLANNING TO BE IN AN ACCIDENT BUT THIS LACK OF SAFETY RESTRAINTS REALLY FRIGHTENS ME AND COULD HAVE CATASTROPHIC CONSEQUENCES. PLEASE INVESTIGATE THIS ISSUE. I AM ATTACHING A COPY OF THE CARD, FRONT AND BACK, THAT I RECEIVED FROM MOPAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979489April 20, 2017
AIR BAGS, SEAT BELTS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979203April 19, 2017
UNKNOWN OR OTHER
MY WIFE DROVE HOME FROM WORK PARKED CAR IN DRIVEWAY 3 HOURS LATER HAD TO BRING MY DAUGHTER TO WORK AND WINDOW WAS CRACKED FROM BOTTOM UP ABOUT 10 INCHES IN CENTER OF WINDOW WE ALSO FOUND OUT ANOTHER PERSON WHO BOUGHT A 2017 COMPASS HAD WINDOW CRACK HAVING A HARD TIME GETTING DEALER TO FIX WINDOW WE BOUGHT VEHICLE 6 WEEKS AGO IT SHOULD BE COVERED UNDER WARRANTY DEALER SHIP TOOK PICTURES ON APRIL 18 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979305April 19, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 (NA) JEEP COMPASS. WHILE DRIVING THE VEHICLE, IT BEGAN DRIVING IN CIRCLES. THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND. AS A RESULT, THE VEHICLE CRASHED INTO A SNOW BANK. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND UNKNOWN REPAIRS WERE PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 230. UPDATED 06/02/17*LJ THE SENCOND INCIDENT, THE CAR WAS BACKED OUT AND VEHICLE SUDDENLY PICKED UP SPEED AND BRAKES FAILED TO STOP THE VEHICLE. THE THIRD INCIDENT , VEHICLE DID NOT STOP AT STOP SIGN. *AS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10979315April 19, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979370April 19, 2017
AIR BAGS, SEAT BELTS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979406April 19, 2017
AIR BAGS, SEAT BELTS
SAFETY RECALL NOT COMPLETED IN TIMELY MANNER. MANUFACTURER RECALL NUMBERS61 NHTSA RECALL NUMBER16V-668
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979142April 18, 2017
AIR BAGS, SEAT BELTS
TAKATA RECALL NHTSA RECALL NUMBER: 16V-668 RECALL DATE: SEPTEMBER 13, 2016 MANUFACTURER RECALL NUMBER: S61 MY DEALER HAS DONE EVERYTHING THEY CAN. NOT HAVING A RESOLUTION AND PARTS TO THE DEALER BY NOW IS UNREASONABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978968April 17, 2017
SUSPENSION
I WAS DRIVING TO WORK DEC 23 MORNING AND REAR SUB FRAME BROKE AWAY FROM CONTROL ARM SENDING ME IN THE DITCH..LUCKY IT WAS 25 MPH. HAD LOCAL CHRYSLER DEALER LOOK AT IT AND BECAUSE IT WAS.MADE IT CANADA THEY WON'T FIX IT UNDER THE EXTENDED WARRNTY.. I JUST GOT THIS IN JUNE, AND STILL OWE 6500 ON IT.. CHRYSLER NEEDED TO STEP UP.. WHAT DOES IT MATTER WERE THE JEEP WAS MADE.YOUR PARTS WERE THE PROBLEM SO FIX IT..I COULD HAVE DIED BECAUSE OF FRAME ROT.. NEVER HAD A ISSUE IN MY 95 BLAZER!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10979511April 17, 2017
ELECTRICAL SYSTEM:WIRING
CPCS:I LEASED A 2016 JEEP COMPASS LAST YEAR. TWO MONTHS AGO I RECEIVED AN IMPORTANT SAFETY RECALL NOTICE IN THE MAIL. I MADE AN APPOINTMENT AT MY DEALERSHIP AND WAITED AROUND FOR TWO HOURS ONLY TO BE TOLD THAT THEY DON'T HAVE THE PART. AFTER CALLING DEALERSHIPS AND THE JEEP HOTLINE INNUMERABLE TIMES, IT APPEARS THAT NO ONE HAS THE ACQUIRED PART. *BF THE CONSUMER STATED THE ENGINE COULD STALL WHILE BEING DRIVEN DUE TO THE CAMSHAFT WIRE HARNESS BEING DEFECTIVE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972328April 13, 2017
POWER TRAIN
I SEEN THAT THERE HAS BEEN A RECALL ON THE SAME MAKE,MODEL AND YEAR FOR TRANSMISSION PROBLEMS...I JUST PURCHASE THE JEEP FROM A CAR LOT 2/2017 HAD A 30 DAY WARRANTY DURING THAT TIME THEY HAD TO WORK ON 6 TIMES JUST MADE MY SECOND PAYMENT AND I CAN'T ACCELERATE AFTER IT GETS UP TO 40 FIRST RPMS DIDN'T MOVE AT ALL THE FIRST TIME IT HAPPENED NOW RMP AND GOING UP AND WON'T GO DOWN....I FEEL THAT IT'S COULD BE A SAFETY ISSUE CAUSE IF I'M ON THE HIGHWAY AND IT HAPPENS WITH NO WARNING SOMEONE FOLLOWING CLOSE BEHIND ME THAT COULD ENDED BADLY AND AFTER LOOKING INTO THE PROBLEM LOOKS LIKE IT HAPPENS ALOT WITH THIS MODEL....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965609April 12, 2017
STRUCTURE:BODY:ROOF AND PILLARS, ENGINE
2007 JEEP COMPASS. CONSUMER WRITES IN REGARDS TO WATER LEAKAGE, VEHICLE HESITATION AND JERKING PROBLEMS. *SMD THE CONSUMER STATED THE VEHICLE HAS BEEN TO THE REPAIR SHOP THREE TIMES IN A TWO WEEK SPAN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972077April 12, 2017
SEAT BELTS, AIR BAGS
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. WHILE DRIVING 25 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAG FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10972119April 12, 2017
AIR BAGS, SEAT BELTS
I AM WRITING TO MAKE YOU AWARE THAT JEEP IS NOT PRODUCING A SOLUTION TO RECALL 16V-668 IN A TIMELY MANNER. WITH SUCH A SERIOUS PROBLEM AS PASSENGER AIRBAG AND SEATBELT, THE ISSUE SHOULD BE FIXED BY NOW. I CONVERSED WITH JEEP/MOPAR TODAY AND THEY STATED THERE IS NO FIX AT THIS TIME. THE ISSUE WAS POSTED TO THE VIN ON OCTOBER 1, 2016. IF YOU COULD PLEASE INVESTIGATE WHY THIS IS TAKING SO LONG AND POSSIBLY SPEED THE PROCESS UP, THAT WOULD BE WONDERFUL. WE DO NOT LET OUR CHILDREN NOR ANYONE ELSE RIDE AS PASSENGERS IN THE CAR BECAUSE OF THIS PROBLEM AND IT IS A BIG INCONVENIENCE. THANK YOU AND I HOPE YOU HAVE A WONDERFUL DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971584April 10, 2017
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
WHILE ACCELERATING ON AN ON RAMP THE ELECTRONIC THROTTLE CONTROL BEGAN TO CHOCK OFF POWER TO THE ENGINE AND BEGAN AN ERADICATE PULSATION CAUSING THE CAR TO SLOW DOWN. THERE WAS A DELAY AND THEN THE THROTTLE KICKED IN. THE INDICATOR LIGHT TURNED OFF. ABOUT FIFTEEN MINUTES LATER THE CAR WAS SLOW TO ACCELERATE. THE WARNING LIGHT, FLICKERED BUT DID NOT STAY ON. THE ENGINE ONLY HAS 46,000 MILES ON IT AND IS MOSTLY DRIVEN ON FLAT ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971065April 7, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2012 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971145April 7, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS, SEAT BELTS) WAS RECEIVED IN SEPTEMBER OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970937April 6, 2017
FUEL/PROPULSION SYSTEM
THIS VEHICLE STALLS AFTER FILLING UP TANK, YOU FILL THE TANK AND A COUPLE MILES DOWN THE ROAD IT WILL STALL, THEN IT IS GOOD UNTIL NEXT FILL UP. THIS IS MY WIFES CAR AND IM AFRAID FOR HER SINCE SHE TAKES THE EXPRESS WAY ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970676April 5, 2017
AIR BAGS, ELECTRICAL SYSTEM
ELECTRONIC THROTTLE CONTROL LIGHT KEEPS COMING ON. CAR LOOSES POWER AND CUTS OFF WHILE I AM DRIVING. CAR ONLY HAS 49,415 MILES ON IT. TOOK TO DEALER, CAPITAL CHRYSLER, JEEP, DODGE, AND THEY HAVE HAD IT FOR 2 DAYS. STATED CANNOT TRACE DOWN THE PROBLEM SO THEY WANT TO REPLACE THROTTLE BODY TO THE TUNE OF $700.00. IN RESEARCHING I HAVE FOUND THAT MANY JEEP OWNERS HAVE HAD THIS PROBLEM AND EVEN WITH THE THROTTLE BODY REPLACED THE PROBLEM KEEPS HAPPENING AND MANY THOUSANDS OF DOLLARS HAVE BEEN POURED INTO TRYING TO FIX THIS ISSUE BUT IT KEEPS HAPPENING. IT IS VERY DANGEROUS TO BE IN TRAFFIC AND ALL OF A SUDDEN YOUR CAR EITHER CUTS OFF OR REDUCES SPEED TO ABOUT 25 MPH. IT IS LIKE THE GAS PEDAL AND THE MOTOR OR NOT COMMUNICATING. THIS APPEARS TO BE A DANGEROUS DEFECT IN JEEPS WITH THE NUMBER OF COMPLAINTS THAT HAVE BEEN MADE. AND IF THAT WAS NOT BAD ENOUGH, THERE IS A RECALL ON THE AIRBAGS AND SEAT BELT MECHANISM (THEY WON'T DEPLOY IN AN ACCIDENT) AND THE RELEASE OF THE FIX IS BEING HELD UP UNTIL LATER THIS YEAR (AS LATE AS SEPTEMBER ACCORDING TO A TECHNICIAN AT THE DEALERSHIP). BOTH ISSUES NEED TO BE ADDRESSED BECAUSE BOTH COULD CAUSE FATALITIES AND THE ETC ISSUE IS COSTING CONSUMERS THOUSANDS OF DOLLARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Compass