Jeep Compass Complaints

4,014 consumer complaints on file.

#11031457October 3, 2017
FUEL/PROPULSION SYSTEM
EVERY TIME I FILL MY CAR WITH GAS I EXPECT THE CAR TO STALL AND TURN OFF WHILE I'M DRIVING DOWN THE ROAD. IT'S EXTREMELY DANGEROUS AND IT HAPPENS EVERY TIME. THIS IS A KNOWN ISSUE WHICH JEEP NEEDS TO ISSUE A RECALL FOR AND REFUSES TO. IT IS EXTREMELY DANGEROUS TO HAVE PEOPLE DRIVING ON THE ROAD WHOSE ENGINES CAN SHUT OFF AT ANY MOMENT CAUSING THEM TO COME TO A COMPLETE STANDSTILL EVEN IN THE MIDDLE OF THE HIGHWAY. THE PROBLEM IS THE VAPOR/LIQUID SEPARATOR VALVE LOCATED AT THE TOP OF THE FUEL TANK. THE VALVE IS DESIGNED TO PREVENT LIQUID FUEL FROM ENTERING THE CHARCOAL CANISTER/EMISSIONS SYSTEM. WHEN THE VALVE FAILS, LIQUID GAS CAN ENTER THE LINE AND FILL THE CHARCOAL CANISTER. AFTER REFUELING THE PCM ON THE VEHICLE DETECTS A CHANGE IN FUEL LEVEL. THEN, WHEN THE ENGINE MEETS CERTAIN TEMPERATURE AND DRIVING CRITERIA, THE PCM ISSUES A PURGE COMMAND TO THE CHARCOAL CANISTER TO REMOVE THE STORED GAS VAPORS. IT'S AT THAT POINT THAT ALL THE LIQUID GAS IN THE LINE GETS SUCKED INTO THE CHARCOAL CANISTER. THE PCM EXPECTS TO SEE GAS VAPORS ENTERING THE INTAKE MANIFOLD AND IT IS PREPARED TO ADJUST AIR/FUEL MIXTURES TO COMPENSATE. HOWEVER, IT IS NOT PREPARED TO SEE LIQUID GAS COMING INTO THE INTAKE. THAT'S WHAT CAUSES THE ENGINE TO STALL. UNFORTUNATELY, THE ONLY FIX IS TO REPLACE THE ENTIRE GAS TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031359October 2, 2017
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. WHILE DRIVING 25 MPH, THE CONTACT HEARD AN ABNORMAL CLUNKING NOISE AND DISCOVERED THAT THE SUBFRAME AND CROSS MEMBER WERE RUSTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED A LOCAL DEALER (HILLVIEW MOTORS, 5309 US 30, GREENSBURG, PA 15501), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED A MANUFACTURER AND WAS ADVISED TO TAKE THE VEHICLE TO A LOCAL DEALER TO BE INSPECTED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031398October 2, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2010 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER; 16V668000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VAN ANDEL AND FLIKKEMA CHRYSLER JEEP (3844 PLAINFIELD AVE, NE, GRAND RAPIDS, MI 49525; 616-363-9031) AND WAS INFORMED THAT THE RECALL REPAIR APPOINTMENT HAD TO BE RESCHEDULED FOR THE FOURTH TIME WITH GIVEN CAUSE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, CONTACTED THE DEALER, BUT WAS UNABLE TO EXPEDITE THE DEALER'S APPOINTMENT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031030September 29, 2017
AIR BAGS
2011 JEEP COMPASS. CONSUMER WRITES IN REGARDS TO PARTS BEING UNAVAILABLE TO COMPLETE SAFETY RECALL ISSUED FOR VEHICLE. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 09/29/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030589September 29, 2017
ELECTRICAL SYSTEM, POWER TRAIN
THE TRANSMISSION DIPSTICK TUBE IS BROKEN IN IN 5 YEARS WITH LESS THAN 42000 MILES! NO ONE TOUCH IT, JUST TODAY AFTERNOON, AFTER I FILLED THE GAS, I FOUND SOMETHING STRETCH OUT IN THE FRONT UNDER THE COVER, I LOOK CLOSELY, A TUBE! I OPEN THE COVER, AND FOUND THE TRANSMISSION TUBE HAS BEEN BROKEN SOMETIME! NO ONE HAS TOUGH INSIDE, AND THERE IS NO ACCIDENT IN MY CAR. THE JEEP COMPASS DESIGN MUST HAVE DEFECT, I SEARCH ONLINE, MANY PEOPLE HAVE SAME PROBLEM! ALSO, COULD NOT PULL UP THE WINDOWS, BUT COULD PULL DOWN THE WINDOW, THE ELECTRICAL SYSTEM HAS DEFECTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030248September 27, 2017
INTERIOR LIGHTING
DASH AND UCONNECT SCREEN WILL NOT PROPERLY DIM IN CERTAIN SITUATIONS. MOST NOTABLY, IF YOU TURN ON THE CAR DURING THE DAY AND DRIVE INTO THE NIGHT, THE HEADLIGHTS WILL TURN ON, BUT THE DASH AND SCREEN WILL NOT DIM. IF YOU TURN ON THE CAR WHILE IT IS DARK OUT, DASH WILL PROPERLY DIM. THERE SEEM TO BE ADDITIONAL SCENARIOS THAT INTERFERE WITH DASH DIMMING, SUCH AS OPENING A DOOR WHILE CAR IS ON AND TURNING ON OVERHEAD LIGHTING. DIFFICULT TO FOCUS ON ROAD AHEAD WHEN BRIGHT DASH AND SCREEN IS GLARING IN YOUR FACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029982September 26, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAD MY VEHICLE DIAGNOSED DUE TO INTERIOR LIGHTS DO NOT DIM AT NIGHT LEAVING THE JEEP VERY BRIGHT AND DANGEROUS. I HAVE CALLED JEEP AND THEY REFUSE TO FIX THE ISSUE OR GIVE ME A SOLUTION ON WHAT TO DO! THEY STILL REFUSE AT OF TODAY 9/26/17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025496September 25, 2017
SEAT BELTS
FOUR SEPARATE OCCASSIONS OF SEATBELT LIGHTS AND CHIME COMING ON WHILE ALL OCCUPANTS WERE PROPERLY BELTED IN. DEALER HAS REPLACED ALL COMPONENTS OF THE SEATBELT SYSTEM, AND IT CONTINUES TO HAPPEN. NOTHING DONE YET HAS REPAIRED THE PROBLEM. THE DEALER CURRENTLY HAS THE VEHICLE IN THEIR SHOP UNTIL THEY THINK IT'S REPAIRED AGAIN. IT WENT TO THE SHOP IN OCTOBER AND DECEMBER OF 2016, AGAIN ON THE 13TH OF SEPTEMBER OF 2017 AND THE 21ST OF SEPTEMBER. 4 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025037September 22, 2017
ENGINE, SUSPENSION
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SHOOK VIOLENTLY. WHILE DRIVING 45-65 MPH, THE VEHICLE VIBRATED STEADILY AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TWO FRONT TIRES WERE BALANCED AND THE FRONT CV AXLE WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 73,136.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024867September 21, 2017
STEERING
ROT TO SUB FRAME THAT IS AFFECTING STEERING CONTROL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023935September 18, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE TIPM HAS A KNOWN DEFECT. IT HAS CAUSE THE LEFT HEADLIGHT, TAILLIGHT, AND BLINKER TO MALFUNCTION AS WELL AS STALL WHILE TRAVELING AT HIGH SPEEDS. I WAS TOLD BY THE JEEP DEALERSHIP THAT I WOULD NEED TO REPLACE THIS AT MY OWN COST EVEN THOUGH IT IS A HIGHLY KNOWN ISSUE WITH THEIR VEHICLES MANY OF WHICH HAVE ALREADY BEEN RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023741September 16, 2017
STRUCTURE:BODY
ROTTED FRONT SUBFRAME. THERE WAS AN EXTENDED WARRANTY ON THIS BUT I WAS NEVER NOTIFIED AND NOW I HAVE TO PAY FOR REPAIRS OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023596September 15, 2017
FUEL/PROPULSION SYSTEM
MANY OF THESE VEHICLES HAVE A PROBLEM WITH A ROLL OVER VALVE, RECALL NHTSA 12V14200, THE TANK NEEDS TO BE REPLACED. MY VEHICLE HAS THE SAME PROBLEM. IT DOES NOT ALLOW ME TO PUMP GAS PROPERLY DUE TO A DAMAGED ROLLOVER VALVE AS STATED BY MY MECHANIC. HOWEVER, MY VEHICLE IS NOT INCLUDED IN TE RECALL. IT SHOULD BE INCLUDED AND I SHOULDN'T HAVE TO PAY FOR IT. FILES CAN BE UPLOADED BY REQUEST. RESEARCHED THE INTERNET AND MANY OTHER JEEP COMPASS VEHICLES HAVE THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023657September 15, 2017
POWER TRAIN, SUSPENSION
VEHICLE IS PRONE TO CVT TRANSMISSION OVERHEATING AT HIGH RATE OF SPEED IN WARM WEATHER. THIS HAS HAPPENED 4 SEPARATE TIMES NOW ON THE INTERSTATE HIGHWAY SYSTEM, THE LATEST ON INTERSTATE 95 SOUTH 50 MILES NORTH OF THE FLORIDA LINE IN GEORGIA. CAR WILL STOP ANY ACCELERATION, TRANSMISSION OVERHEAT LIGHT COMES ON AND YOU CANNOT MAINTAIN SPEED WITH FLOW OF TRAFFIC. CREATE A HAZARDOUS SITUATION TRYING TO EXIT THE INTERSTATE HIGHWAY, OCCURRED AT 70 MPH. JEEP DEALERSHIP CANNOT DETECT ANY PROBLEM WHEN DIAGNOSING FROM PRIOR SIMILAR EVENT. IN ADDITION WHEEL BEARINGS IN REAR AXLES WEAR OUT ON AVERAGE EVERY 35,000 MILES I HAVE REPLACED TWICE NOW PLUS BALL JOINT IN FRONT NEEDED REPLACEMENT AT BETWEEN 36,000 AND 40,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023714September 15, 2017
STRUCTURE:BODY, SUSPENSION
VEHICLE STARTED MAKING A THUMPING NOISE IN REAR END AND STARTED TO GET WORSE. IT ALSO HAD A HIGH PITCH WHINING NOISE COMING FROM THE REAR END. I HAD JUST REPLACED THE REAR BARRING SO I DIDN'T THINK IT WAS THOSE THAT HAD STARTED TO GO BAD WITHIN 3 MONTHS OF REPLACING THEM. I TOOK IT TO GET LOOKED AT AND THE MECHANIC TOLD ME THE WHOLE REAR END WOULD HAVE TO BE REPLACED BEFORE IT SNAPPED IN HALF WHILE DRIVING DOWN THE ROAD. THE CRADLE ARMS AND EVERYTHING THAT WAS ATTACHED TO IT WAS RUSTED, PITTED AND CRUMBLING IN HIS HANDS. THE FRAME WAS RUSTED COMPLETELY THROUGH. HE TOLD ME I WAS LUCKY I DIDN'T HIT A POT HOLE BECAUSE THAT IS ABOUT ALL IT WOULD HAVE TAKEN TO BREAK IT. THE HUBS AND BARRINGS WERE ALSO RUINED AND NEEDED TO BE REPLACED AFTER INSTALLING THEM LESS THAN A YEAR AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022973September 13, 2017
UNKNOWN OR OTHER
OWNERS MANUAL SHOWS REVERSED POLARITY ON BATTERY TERMINALS IN THE JUMP STARTING PROCEDURE SECTION. CHRYSLER HAS A RECALL (T46) OUT FOR THE CORRECTED MANUAL FOR VEHICLES BUILT THROUGH APRIL 28, 2017, MY CAR WAS BUILT ON APRIL 29, 2017 AND HAS THE INCORRECT MANUAL BUT CHRYSLER REFUSES TO PROVIDE A CORRECT ONE, SAYING I'M NOT PART OF THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022386September 8, 2017
STRUCTURE:BODY
I RECENTLY PURCHASED A 2008 JEEP COMPASS TOOK IT IN FOR OIL CHANGE AND TIRE ROTATION THEY INFORMED ME THAT MY ENGINE CRADLE,THERE WORDS NOT MINE,WAS COMPLETELY ROTTED AND NEEDED REPLACED! I DO ALOT OF TRAVELING TAKING MONTHLY TRIPS TO ALABAMA AND ALSO DELIVER CATERS FOR MY JOB. I OFTEN HAVE MY GRANDKIDS WITH ME AS WELL. I WENT ON LINE AND SEEN HUNDREDS OF COMPLAINTS THE SAME AS MINE! THIS ISSUE IS A DEATH TRAP AND JEEP MANUFACTURES SHOULD BE HELD ACCOUNTABLE FOR THIS DEFECT! THESE JEEPS ARE NOT EVEN 10YRS OLD THIS SHOULD NOT BE HAPPENING I AM POSTING MY PHOTOS OF MINE TO SHOW HOW BAD THIS SITUATION IS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021597September 5, 2017
AIR BAGS, SEAT BELTS
THE LOCAL DEALERSHIP IPAC (INGRAM PARK CHRYSLER DODGE JEEP RAM) SAN ANTONIO, TEXAS 210.998.9782 IS NOT PROVIDING ME WITH ASSISTANCE IN REPAIRING MY RECALLED VEHICLE. MY JEEP WAS DROPPED OFF AUGUST 24, 2017 WITH THE DEALERSHIP AND I WAS NOTIFIED THAT AN ADDITIONAL PART NEEDED TO BE ORDERED TO COMPLETE THE RECALL REPAIR. I WAS TOLD IT WOULD TAKE 3 DAYS TO GET THE PART IN. I LEFT MY CAR UNTIL MONDAY 8/28/17 AND WHEN CAR WAS STILL NOT REPAIRED I PICKED UP SO I COULD TAKE MY GRANDCHILDREN TO SCHOOL. I WAS TOLD I WOULD BE CALLED WHEN THE PART CAME IN. IT IS NOW SEPTEMBER 5TH AND I HAVE NOT HEARD BACK FROM SERVICE DEPT. I HAVE CALLED 4 SEPARATE OCCASIONS AND KEEP GETTING TRANSFERRED TO A LINE NO ONE ANSWERS AND WITH NO VOICE MAIL. I WAS ASSURED BY RAY THAT COMMUNICATION WOULD NOT BE AN ISSUE. I HAVE ALSO TRIED CHATTING WITH THE STORE ONLINE AND NO ONE WILL ANSWER MY QUESTIONS REGARDING THE STATUS OF RECALL REPAIR. I KEEP BEING TOLD SOMEONE WILL CALL BACK AND NO ONE DOES. I AM NOW GOING INTO WEEK 2 SINCE I MADE CONTACT WITH THE SERVICE DEPT TO HAVE MY JEEP REPAIRED. MY JEEP IS STILL NOT FIXED AND THERE IS NO SCHEDULED DATE FOR REPAIRS TO TAKE PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021273September 3, 2017
SUSPENSION
FRONT SUBFRAME IS ROTTED OUT DUE TO CONDENSER DRAIN DRIPPING ON IT. FOUND OUT 9/3/ 17 DURING OIL CHANGE. WAS SERVICE BULLETIN 23-012-14 FOR THIS BUT ON VEHICLES AFTER 8/25/2005 AND BEFORE 7/23/2007. SEE ? BELOW WHEN HAPPENED. I JUST FOUND OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020739August 31, 2017
ENGINE, STEERING
FIRST TIME THIS HAPPENED, I REFUELED MY VEHICLE ALL THE WAY TO FULL. I DROVE OFF AND GOT ON THE HIGHWAY ON-RAMP, WHILE I WAS ACCELERATING, THE CAR SHUT OFF, LOCKED UP THE STEERING AND THE ENGINE SHUT OFF WHILE THE CAR WAS STILL IN DRIVE, AND THE KEY WAS STILL IN THE IGNITION. I QUICKLY STOPPED THE CAR, PUT IT IN PARK AND RESTARTED THE CAR, GOT ON THE HIGHWAY AND THE INCIDENT DIDN'T OCCUR AGAIN. A FEW WEEKS LATER, THE SAME THING HAPPENED. I REFUELED UNTIL THE TANK WAS FULL, DROVE ABOUT 100 YARDS, AND THE CAR SHUT OFF WHILE STILL IN DRIVE WITH KEYS IN IGNITION AND THE STEERING LOCKED UP WHILE I WAS GOING AROUND A SHARP TURN. I COULD HAVE DIED IF ANOTHER CAR CAME AROUND THE TURN AT THAT TIME. I RESTARTED THE CAR AND THE SAME THING HAPPENED AGAIN WITHIN 50 FEET. AFTER THAT, RESTARTING IT A SECOND TIME I WAS ABLE TO DRIVE THE CAR WITHOUT IT HAPPENING AGAIN. SCARED TO REFILL THE CAR AGAIN. DURING EACH INCIDENT, NO WARNING LIGHTS OR INDICATION CAME UP ON THE DASHBOARD, THERE WAS NO WAY TO TELL WHAT WAS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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