Ford Focus Complaints

22,326 consumer complaints on file.

#11023352September 13, 2017
ELECTRICAL SYSTEM, ENGINE
1898
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023374September 13, 2017
POWER TRAIN
BROUGHT MY FORD FOCUS DECEMBER 2016 NEW OFF THE LOT. STARTED NOTICING A SHUTTERING, HESITATION WITHIN THE TRANSMISSION DURING SLOW TAKE OFF AND WHEN I TRY TO SPEED UP. I GOT A CLASS ACTION LAWSUIT CARD IN THE MAIL A FEW DAYS AGO INFERENCE TO THIS ISSUE. HAVEN'T TOOK IT TO THE SHOP YET BECAUSE I ONLY HAVE ONE CAR IN MY FAMILY. SOMETHING HAS TO BE DONE WITH THIS ISSUE. I HAD A NEAR MISS BECAUSE THE CAR WOULD NOT SHIFT LIKE ITS DESIGNED TO DO SO WHEN STARTING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022795September 12, 2017
ELECTRICAL SYSTEM, WHEELS, EXTERIOR LIGHTING
FORD FOCUS IS HIGHLY VULNERABLE TO ELECTRIC DEFECTS IN WHICH INDICATORS APPEAR FOR A LONG PERIOD OF TIME AFTER BEING ATTAINED TO, BRAKE TENDS TO SLIP UNEXPECTEDLY, BLUETOOTH HAS STOPPED WORKING, USB PORTS,BRAKE LAMP FAULTS. MY MAIN CONCERN FOR OTHER DRIVERS AND MY SELF IS THE VULNERABILITY TO SHARP TURN AND THE CRUCIAL ACCELERATION DELAYS. THESE PROBLEMS WERE ATTAINED TO AND MAINTAINED BY FORD MULTIPLE TIMES, PROBLEMS OCCUR WITHIN 1-2WEEKS AFTER MAINTENANCE. I'M CONCERNED EVEN MORE ABOUT THE PERFORMANCE AND SHAKING AT HIGH SPEED AS WELL THAT HASN'T BEEN REVISED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022811September 12, 2017
STEERING
I HAVE A 2012 FORD FOCUS THAT WITHOUT WARNING LOST ALL STEERING CONTROL, I HAVE CONTACTED FORD, WHO BASICALLY TOLD ME IT'S MY PROBLEM. LUCKILY, WE WERE NOT DRIVING AT THE TIME BUT THIS IS NOT AN ISOLATED INCIDENT AND SEEMS TO BE A COMMON ISSUE. MY QUESTION TO YOU IS WHAT IF THIS HAD HAPPENED ON THE INTERSTATE GOING 70MPH? HOW IS THIS SAFE FOR MYSELF OR ANYONE ELSE ON THE ROAD NEAR ME? WHY IS FORD NOT BEING HELD ACCOUNTABLE FOR THIS PROBLEM? IS IT BECAUSE PEOPLE HAVEN'T BEEN KILLED YET? THERE WAS NO WARNING, NO WAY OF KNOWING THAT THE STEERING WAS FAILING, ONE DAY IT'S FINE AND THE NEXT DAY IT WAS GONE. I DO NOT UNDERSTAND WHY THIS HAS NOT BEEN SUBJECTED TO A RECALL AS OF YET?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022829September 12, 2017
ELECTRICAL SYSTEM
AT 48,000 MILES MY HORN STOPPED WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917074September 12, 2017
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO DRIVER AND PASSENGER DOOR LATCHES MALFUNCTION. CONSUMER REQUESTS REIMBURSEMENT FOR DOOR LATCH RECALL REPAIRS. *SMD THE CONSUMER STATED BOTH THE LEFT PASSENGER'S AND DRIVER'S SIDE DOOR LATCHES BROKE. THE DEALER AND MANUFACTURER WERE NOTIFIED. THE MANUFACTURER DENIED ASSISTANCE. UPDATED 09/12/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022838September 12, 2017
ELECTRICAL SYSTEM, POWER TRAIN
SHUDDER WHEN TAKING OFF, SEEMS TO BE FROM 1ST TO 2ND....OR 2ND TO THIRD. I DONT REALLY KNOW. AUTOMATIC GEARBOX. AS WELL, MY RADIO WILL CRACKLE AND POP THEN "FREEZE" NO SOUND OR CONTROL OTHER THAN A VERY LOUD AND DISTRACTING STATIC AND POPPING FROM THE SPEAKERS. THIS HAS GOTTEN MUCH WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022751September 11, 2017
ELECTRICAL SYSTEM, STEERING
THE ELECTRICAL POWER STEERING MALFUNCTION LIGHT WILL ILLUMINATE, WHEN THIS HAPPENS THIS IS A SUDDEN COMPLETE LOSS OF POWER STEERING MAKING IT IMPOSSIBLE TO STEER VEHICLE. THIS OCCURRED WHEN THE VEHICLE WAS IN PARK STATIONARY AND ALSO WHILE IN DRIVE MOVING. IT OCCASIONALLY WOULD HAPPEN. AFTER THE THIRD OR FOURTH TIME, THE MALFUNCTION LIGHT REMAINED ILLUMINATED AND POWER STEERING LOSS REMAINED DESPITE TRY TO RESTART CAR, THIS FINAL TIME IT DID NOT SHUT OFF PROBLEM. TOOK VEHICLE INTO FORD WHERE I HAD TO PAY FOR A COMPLETE NEW STEERING RACK AND CBM. COST $2,000 AT FORD DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022761September 11, 2017
STEERING
POWER STEERING FAILED WHILE DRIVING ON THE HIGHWAY. VERY DIFFICULT TO STEER VEHICLE. TOOK TO DEALERSHIP AND THEY REPORTED FAILED EPAS. APPEARS TO BE A COMMON PROBLEM WITH FORD VEHICLES AND HAS BEEN RECALLED ON CERTAIN MODELS, BUT NOT THE FORD FOCUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022414September 9, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
TRANSMISSION CHATTERS AND SHUDDERS, AND DOES NOT SHIFT IN CORRECT RPM RANGE (ACCORDING TO DEALERSHIP TEST). PS6 CLUTCH REPLACEMENT NECESSARY FOR SECOND TIME ON 2014 FORD FOCUS. FIRST REPLACEMENT AFTER 55K MILES. SECOND REPLACEMENT AFTER ANOTHER 35K MILES (TOTAL MILEAGE ON CAR 90K). SINCE CLUTCH FAILURE IS COMMON ON 2014 FORD FOCUS, NEED FORD WARRANTY EXTENDED TO COVER THIS EXPENSE. (FORD DEALERSHIP PRICE TO REPLACE THE CLUTCH IS $1341 FOR 9 HOURS OF LABOR PLUS $463 FOR CLUTCH AND $71 FOR THE SEAL ASSEMBLY OIL.) CLUTCH REPLACEMENT IS DUE TO MECHANICAL DESIGN; NOT DUE TO NORMAL WEAR AND TEAR, NOT DUE TO OPERATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022427September 9, 2017
STEERING
WHILE DRIVING ON THE HIGHWAY ON 9/8/2017, MY POWER STEERING GAVE OUT, NO WARNING AND EXTREMELY DANGEROUS. MY STEERING WHEEL BECAME EXTREMELY HARD AND IT MADE IT EXTREMELY DIFFICULT TO CONTROL THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022441September 9, 2017
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
TAKATA INFLATORS: THIS VEHICLE IN THE "DRIVE GEAR" LUNGES WHEN GAS IS PRESSED AND QUICKLY TAKES OFF AT THE SLIGHTEST PRESS OF GAS MAKING FOR A DANGEROUS TAKE OFF FROM STOP LIGHTS AND TRAFFIC SIGNS WHILE ON MAJOR ROADWAYS. THIS VEHICLE WHEN PLACED IN THE "PARK GEAR" JERKS WHEN PLACED IN PARK AND FEELS AS IF IT WILL ROLL BACKWARDS WHILE IN PARKING LOTS OR HOME DRIVEWAY. THE VEHICLE HAS BEEN REPORTED MULTIPLE TIMES TO FORD DEALER FOR ASSESSMENT AND/OR REPAIR AS "SHAKING" AND "SHIMMIES" WHILE DRIVING, TO PREVENT THIS FEELING, THE EMERGENCY BRAKE IS USED OFTEN. ONCE, THE VEHICLE ACTUALLY ROLLED BACKWARDS IN THE THE "DRIVE" GEAR BUT WAS IDENTIFIED AS A DEFECT AND REPAIRED BY A FORD DEALER. WHEN PLACED IN "DRIVE" AT THAT TIME IT WAS SHOWING ON THE DASH AS IN "PARK". THIS TOO WAS CORRECTED BY FORD DEALER BY REPLACING TCM. ALTHOUGH REPAIRS HAVE BEEN MADE TO THIS VEHICLE SINCE PURCHASE, IT CONTINUES TO OFTEN SHAKE AND SHIMMY APPEARING TO CONTINUE TO HAVE ISSUES. AS OWNER, I WAS NOT NOTIFIED OF THE LATEST RECALL PART PRIOR TO MY WARRANTY EXPIRING WHICH MAY HAVE FURTHER RESOLVED SOME OF THE LINGERING ISSUES. TCM HAS BEEN REPLACED, THE CLUTCH REPLACED MORE THAN ONCE,OR TCM REPROGRAMMED DURING MULTIPLE VISITS TO THE FORD DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022447September 9, 2017
POWER TRAIN
2011 FORD FOCUS SE TRANSMISSION PULLING AND JERKING, CAUSING THE TIRES TO VIBRATE WHILE DRIVING. UPON FIRST ACCELERATING BEFORE MOTOR WARMS UP, THE CAR SOUNDS LIKE A TRUCK. IT IS EXTREMELY LOUD. THE CAR HAS TO BE MOVING FOR AWHILE BEFORE THE LOUD NOISE DECREASES SOME, BUT THE NOISE CONTINUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022282September 8, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I WAS DRIVING HOME ON THE I- 5 SAN DIEGO, CA AND MY CAR COMPLETELY LOST POWER. THE CHECK ENGINE LIGHT STARTED FLASHING. AFTER I TURNED THE CAR OFF FOR ABOUT FIVE MINUTES, I DROVE IT ONCE AGAIN AND IT SEEMED TO BE NORMAL AND THE CHECK ENGINE LIGHT WAS NO LONGER FLASHING. THEN, AFTER A WEEK IT HAPPENED AGAIN, THE CAR DIED ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022297September 8, 2017
STEERING
I STARTED MY CAR IN THE DRIVEWAY AND I WAS ALERTED TO THE MESSAGE "STEERING ASSIST FAULT, SERVICE REQUIRED" AND I WAS UNABLE TO STEER MY CAR OUT OF THE DRIVEWAY, IT WAS VERY HARD TO MOVE THE STEERING WHEEL, TOTALLY UNSAFE TO DRIVE. MY CAR IS OUT OF WARRANTY NOW. I'LL HAVE TO PAY A HEFTY $1000-$2000 FOR THIS REPAIR. FORD SHOULD DEFINITELY RECALL THE STEERING ISSUE IN THE FORD FOCUS AS THERE HAS BEEN HUNDREDS OF COMPLAINTS. IT IS SO UNFAIR TO HAVE CUSTOMERS PAY THIS OUT OF POCKET WHEN CLEARLY IT IS A MANUFACTURING DEFECT AND NOT AT ALL CAUSED BY THE ACTIONS OF THE DRIVER. MY 2012 FORD FOCUS HAS GIVEN ME PROBLEM AFTER PROBLEM IN THE 2 YEARS I HAVE HAD IT. SO FRUSTRATED AND UNHAPPY WITH THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022332September 8, 2017
STEERING
MY COMPLAINT INVOLVES THE POWER STEERING GEAR THAT NEEDED TO BE REPLACED IN MY 2012 FORD FOCUS. THE POWER STEERING WOULD FAIL WHILE PARKED AND DRIVING WHICH PUT ME INTO A COUPLE VERY DANGEROUS SITUATIONS WHILE DRIVING. I AM REQUESTING A RECALL BY FORD OF THE POWER STEERING GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022069September 7, 2017
SEAT BELTS
THE DRIVER SEAT BELT NO LONGER BUCKLES. IT WILL GO INTO THE HOLSTER BUT DOES NOT CLICK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022083September 7, 2017
POWER TRAIN
MY VEHICLE IS HAVING AN ISSUE WITH THE CLUTCH. IT HAS BEEN CALLED AS A CLUTCH SHUDDER ISSUE BY FORD. THE VEHICLE DOES SHAKE AS ACCELERATING FROM GOING THROUGH GEARS. I HAVE CONTACTED THE DEALERSHIP AND FORD MOTOR CO. BUT THEY REFUSE TO OFFER ANY RESOLUTION DUE TO THE VEHICLE GOING OVER 100,000 MILES BY 300 MILES. THE VEHICLE WAS BOUGHT USED WITH APPROX 96,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022100September 7, 2017
POWER TRAIN
CAR SHUDDERS UPON TAKING OFF WHETHER FAST OR SLOW; OKAY AFTER IN MOTION BUT IS GETTING WORSE. TOOK TO DEALER THEY SAID HAD RECALL FOR SHUDDERING ON 2015, NOT ON 2016. HAD 2009 FOCUS PREVIOUSLY SO OPTED TO UPGRADE. SORRY WE DID, EMBARRASSED TO TAKE ANYONE WITH US AS IT DOES NOT RIDE SMOOTH ON STARTING FROM A STOP. JERKS LIKE SOMEONE TRYING TO LEARN TO SHIFT AND NOT DOING CLUTCH RIGHT. LOVE THE LOOKS OF THE CAR, BUT NEVER TAKE ANYONE WITH AND LEERY TO TAKE IT ON A LENGTHY TRIP AS I AM NOT SURE IF SOMETHING WILL HAPPEN. THE DEALER SAID THEY HAD MANY COMPLAINTS BUT NOTHING THEY COULD DO IT WAS WITHIN RANGE. TOOK TO ANOTHER DEALER AND MECHANIC CONFIRMED THEY TOO HAD COMPLAINTS ABOUT IT. SOMETHING ABOUT NOT HAVING A TORQUE CONVERTER OR SOMETHING. TOOK BACK TO WHERE I BOUGHT IT AND HAVE ANOTHER APPOINTMENT NEXT WEEK, THEY ARE GOING TO HOOK SOMETHING UP AND DRIVE A WHILE AND SAID IT MAY NEED NEW CLUTCH. I SAY IF THERE ARE ONGOING COMPLAINTS AND MANY OTHERS HAVE SAME ISSUE, THEY NEED TO FIX IT WHEN IT IS IN FOR SERVICE; NOT WAIT FOR A RECALL. I WOULD LIKE IT RESOLVED SOON OR WILL TRADE IT IN FOR ANOTHER BRAND; I.E. TOYOTA. IT IS A SHAME TO HAVE A PRETTY CAR SIT IN THE GARAGE AND MAKE HEFTY PAYMENTS ON IT WHILE IT CONTINUES TO DEPRECIATE. I WISH I HAD MY OLD CAR BACK. NOTE: THIS HAS BEEN ONGOING SINCE WE PURCHASED VEHICLE BUT BELOW IT ASKS WHEN AND WANTS A SPECIFIC DATE SO I JUST ENTERED 05/01/2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022217September 7, 2017
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
VEHICLE FUEL SYSTEM LEAKING, GAS TANK DISFORMED. DANGER TO MY SELF AND EVERYONE AROUND MY VEHICLE. THE DEALER IN NAPA DOESN'T KNOW WHY THIS HAPPENED. BUT THEY REPLACED THE PARTS. THIS CAR IS DANGER TO EVERYONE AND PUBLIC. PLEASE MAKE THEM REPLACE THIS CAR BEFORE SOMEONE DEATH. IT CAN EXPLODE DISFORMED GAS TANK AND FUMES MAKES THIS CAR A BOMB. PLEASE HELP THE DEALER WONT RETURN PARTS TO ME. OR TELL ME THE CAUSE. MY NUMBER IS [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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