Ford Focus Complaints

22,326 consumer complaints on file.

#11024840September 21, 2017
UNKNOWN OR OTHER
MY HUSBAND HAD RETURNED FROM THE STORE AND PULLED UP INTO OUR SLIGHTLY ANGLED DRIVEWAY, HE WAS CHECKING HIS RECEIPT FOR AN ERROR AND THOUGHT HE HAD THE CAR IN PARK. HE GOT OUT TO CARRY SOME BAGS UP TO THE PORCH AND WHEN HE RETURNED HE NOTICED THE CAR WAS STILL RUNNING. HE REACHED IN TO TURN THE CAR OFF AND BECAUSE IT WAS STILL IN DRIVE THE CAR STARTED ROLLING DOWN THE DRIVEWAY, HE WAS ABLE TO REACH OVER AND GET IT IN PARK BUT IT DID NOT STOP ROLLING AND CONTINUED AT A GREATER SPEED PULLING HIM PARTIALLY OUT OF THE CAR AND DRAGGING HIM RESULTING IN A FRACTURED NECK, MASSIVE BRUISING ON HIS ABDOMEN AND DUE TO THE SHOCK OF THE INCIDENT KIDNEY FAILURE FOR THREE DAYS. WE REALIZE IT WAS HIS FAULT FOR NOT TURNING THE CAR OFF AND NOT HAVING IT IN PARK. MY BROTHER-IN-LAW CAME OVER IN HIS DODGE AND TRIED THE SAME THING AND HIS TRUCK IMMEDIATELY WENT IN TO PARK, IF HE OPENS HIS DOOR WHILE THE VEHICLE IS RUNNING EVEN SLIGHTLY THE VEHICLE IMMEDIATELY GOES INTO PARK. WE HAVE ALWAYS BEEN FORD VEHICLE FANS BUT THIS IS HAVING US RETHINK OUR DECISION ON A NEW CAR. WE THINK WE KNOW WHY IT DID NOT STOP WHEN HE PUT IT IN PARK WHILE IT WAS ROLLING BUT THERE IS NOT A SAFE GUARD TO PREVENT THESE KIND OF ACCIDENTS ARE UNCALLED FOR. IF A YOUNG CHILD WERE TO GET IN THIS VEHICLE AND TAKE IT OUT OF DRIVE THERE COULD BE HORRIBLE CONSEQUENCES. THE CAR ROLLED ALL THE WAS DOWN OUR DRIVEWAY INTO THE STREET (APP. 60 FT DRIVEWAY), HE WAS STUCK IN BETWEEN THE BOTTOM OF THE DOOR, AFRAID HE WAS GOING TO GET RUN OVER. HE WAS FINALLY ABLE TO FREE HIMSELF AFTER APP. 40 FT. MY GRANDSON HAS A FORD EDGE AND IT DID THE SAME THING. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED IMMEDIATELY. IF THE ANGLE OF THE DRIVEWAY HADN'T BEEN WHAT IT WAS I AM SURE IT WOULD HAVE STARTED ROLLING BEFORE MY HUSBAND GOT OUT OF THE VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11024582September 20, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A POWER SHIFT DUAL CLUTCH AUTOMATIC TRANSMISSION, WHICH ALLOWED THE COMPUTER TO SHIFT THE TRANSMISSION. THE CONTACT NOTICED THAT THE VEHICLE WOULD HESITATE AND SHUTTER WHENEVER HE ATTEMPTED TO ACCELERATE TO HIGHWAY SPEEDS. WHILE DRIVING APPROXIMATELY 62 MPH, THE VEHICLE SUDDENLY FAILED TO DRIVE FORWARD. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL; HOWEVER, THE VEHICLE FAILED TO ACCELERATE FORWARD. THE CONTACT HAD TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND HAD THE VEHICLE TOWED TO THE COCCIA FORD LINCOLN DEALER (577 E MAIN ST. LILKES-BARRE, PA 18702; 570-823-8888). THE DEALER STATED THAT THE CLUTCH, TCM, AND SHIELDS FAILING WAS A COMMON ISSUE WITH THE VEHICLE; HOWEVER, THERE WAS NO REPAIR JUST REPLACEMENTS OF PARTS. THE VEHICLE WAS REPAIRED APPROXIMATELY FIVE TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE; HOWEVER, THE CONTACT HAD NOT RECEIVED A RESPONSE. THE APPROXIMATE FAILURE MILEAGE WAS 69,573. UPDATED 10/2/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024637September 20, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THERE WAS AN ABNORMAL SEVERE VIBRATION IN THE VEHICLE. THE VEHICLE WAS TAKEN TO FAIRWAY FORD (2322 LAURENS ROAD GREENVILLE, SC 29607) WHERE IT WAS DIAGNOSED THAT THE CLUTCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE YEAR BEFORE, THE VEHICLE WAS SERVICED UNDER AN UNKNOWN FORD CUSTOMER SATISFACTION CAMPAIGN FOR THE SAME COMPONENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,431.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024677September 20, 2017
ENGINE, SEAT BELTS, UNKNOWN OR OTHER
I HAVE AN 2008 FORD FOCUS SE I BOUGHT IN 2016 AND HAVE HAD PROBLEMS WITH PASSENGER SEAT BELT NOT LOCKING IN PLACE, DOORS NOT LOCKING/UNLOCKING PASSENGER SIDE, AND THE BIGGEST PROBLEM I HAVE EXPERIENCED TWICE IS THE ENGINE REVVENING UP AND MAKING STRANGE NOISES LIKE IT IS GOING TO BLOW UP THE CAR DOES NOT INCREASE WITH SPEED BUT ENGINE REVS AND WHEN BRAKING THE REV WILL SPEED UP THEN DECREASE TO BREAK. PLEASE RECALL BEFORE I GET INTO AN ACCIDENT!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024713September 20, 2017
STEERING
NO POWER STEERING. CONSTANT "STEERING ASSIST FAULT. SERVICE REQUIRED" MESSAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024743September 20, 2017
SUSPENSION
I JUST GOT THIS CAR, HAD FRONT END CHECKED AND I GOT TO REPLACE SWAY BARS, CONTROL ARMS, TIE RODS, BOTH INNER AND OUTER. CAR ONLY HAS 129K MI ON IT. NOT TO MUCH THE CAR CONSTANTLY SWAYS NO MATTER WHAT THE WEATHER IS. MY TPMS IS ALSO THROWING ERRORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024226September 19, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FOCUS. THE CONTACT STATED THAT THE ENGINE HAD TOO MUCH OUTPUT AND THE TRANSMISSION WAS NOT ABLE TO FUNCTION PROPERLY AND FAILED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER IN COLORADO WHERE THE TRANSMISSION WAS REBUILT, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER IN ARIZONA WHERE THE ENTIRE TRANSMISSION WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 116,000. THE VIN WAS NOT AVAILABLE. UPDATED 11/02/17*LJ UPDATED 7/18/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023911September 18, 2017
ELECTRICAL SYSTEM, ENGINE
OUR FORD FOCUS STALLED AND COULD NOT RESTART. THE CAR WAS ABLE TO START UP WITH NO PROBLEM, RUN FOR A FEW MINUTES BUT STALLED WHEN DRIVING. THE BATTERY LIGHT CAME ON AND THE ENGINE WOULD NOT TURN OVER WHEN ATTEMPTING TO RESTART THE CAR. CAR HAD BEEN DRIVEN THE DAY BEFORE FOR WELL OVER AN HOUR WITHOUT ISSUE. NO ERROR CODE IS RETURNED TO THE TECHNICIAN WHEN RUNS A DIAGNOSTIC ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023961September 18, 2017
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE STEERING MALFUNCTION WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED MORE WHILE DRIVING AT A LOWER SPEED. THE CONTACT STATED THAT MORE FORCE WAS NEEDED TO CONTROL THE VEHICLE. THE LOCAL DEALER WAS CONTACTED (LEGACY FORD, 27225 SOUTHWEST FWY, ROSENBERG, TX, 77471, 281-342-5611) AND ADVISED THE CONTACT TO BRING IN THE VEHICLE. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023980September 18, 2017
STEERING
WHEN I BOUGHT THE CAR IN SEPTEMBER, 2015, WITHIN THE FIRST WEEK I FIRST SAW THE "STEERING ASSIST FAULT - SERVICE REQUIRED" MESSAGE WHEN I STARTED MY CAR. TURNING THE CAR OFF, THEN BACK ON AGAIN, REMOVED THE MESSAGE, AND POWER STEERING WORKED FINE. I WOULD GET THIS MESSAGE ONCE OR TWICE A MONTH, ONLY WHEN STARTING THE CAR, AND NEVER WHILE DRIVING. TURNING THE CAR OFF THEN ON AGAIN ALWAYS RESOLVED THE ISSUE. I MENTIONED IT TO THE DEALER WHEN I BROUGHT IT IN FOR ITS FIRST OIL CHANGE. THEY SAID THEY DIDN'T HAVE THE STAFF AVAILABLE ON THE WEEKEND TO FIX IT, THAT I'D NEED TO MAKE AN APPOINTMENT DURING THE WEEK TO HAVE IT LOOKED AT. BUT THE FACT THAT IT WAS ONLY HAPPENING OCCASIONALLY, IT WAS DRIVING OK AND THE ISSUE WAS RESOLVED WHEN RESTARTING THE CAR, I WAS TOLD IT WASN'T URGENT AND THE NEXT TIME I BROUGHT IT IN FOR SERVICE THEY WOULD LOOK AT IT. SO IN JANUARY, 2016, WHEN I BROUGHT IT IN FOR SERVICE AND I MENTIONED THE ISSUE, THEY LOOKED FOR THE ERROR CODE BUT COULDN'T SEE IT, SO THERE WAS NOTHING TO FIX. I KEPT GETTING THE STEERING ASSIST FAULT MESSAGE ABOUT ONCE OR TWICE A MONTH, ONLY WHEN STARTING THE CAR, AND IT WOULD RESOLVE WHEN RESTARTING THE CAR. IN AUGUST 2017 I BROUGHT MY CAR TO FIRESTONE FOR INSPECTION, AND I MENTIONED IT THEN. THEY LOOKED FOR THE MESSAGE BUT COULD NOT SEE THE ERROR CODE, SO THERE WAS NOTHING TO FIX. 2 WEEKS LATER, SEPTEMBER 2017, I STARTED THE CAR, GOT THE MESSAGE, TURNED THE CAR OFF AND ON, AND GOT THE MESSAGE AGAIN. I TRIED RESTARTING MY CAR 6-7 TIMES, STILL NO POWER STEERING. I DROVE A LITTLE, STOPPED, TURNED IT OFF AND ON AGAIN, STILL NO POWER STEERING. THE DEALER SAYS IT NEEDS THE STEERING GEAR REPLACED, AND WILL COST $1700.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023978September 18, 2017
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, TURNED THE VEHICLE OFF, WAITED A FEW MINUTES, AND WAS ABLE TO RESUME DRIVING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 86,850.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024057September 18, 2017
STEERING
ON JULY 13, 2017 MY SISTER AND I WERE ON VACATION AND I PULLED IN TO FILL UP WITH GAS. GOT THE GAS, STARTED THE CAR AND A MESSAGE CAME UP STEERING ASSIST MALFUNCTION -SEE TECHNICIAN. TRIED TO DRIVE THE THE CAR AND IT WOULD NOT STEER. NO PREVIOUS WARNING AT ALL. CAR WAS STEERING GREAT UNTIL THEN. HAD TO HAVE IT TOWED. WAS IN A SMALL TOWN IN PA. WITHOUT A FORD DEALER. NEAREST FORD DEALER WAS HALF HR AWAY AND COULDN'T LOOK AT IT FOR SEVERAL DAYS. WE WERE 5 1/2 HRS FROM OUR HOME. HAD TO CALL MY SON AND BROTHER TO COME AND TOW US HOME. IT SCARES ME TO DEATH TO THINK WHAT WOULD HAVE HAPPENED HAD I BEEN DRIVING ON THE HIGHWAY. TOOK IT TO MY DEALER AND THEY SAID IT WAS THE STEERING RACK AND MODULE ASSEMBLY. WANTED TO CHARGE ME $2300.00 BUT I COMPLAINED AND THEY FINALLY CHARGED ME $1900.00. CALLED FORD BUT GOT NO WHERE WITH THEM. SAID IT WAS A CUSTOMER BILL. DOES SOMEONE HAVE TO DIE BEFORE FORD RECALLS THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023822September 17, 2017
EXTERIOR LIGHTING
TAIL LIGHT ASSEMBLY ON BOTH SIDES ($200 EACH TO REPLACE) ARE MELTING FROM THE HEAT OF THE STOP/TAIL LIGHT BULB. I SEE MANY OTHER SIMILAR COMPLAINTS TO NHTSA. IT NECESSITATES PUTTING IN LOWER WATTAGE BULBS WHICH ARE NOT AS BRIGHT AS THE ORIGINAL. THIS WAS DISCOVERED WHEN REPLACING A BULB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023827September 17, 2017
STEERING
MY POWER ASSIST STEERING FAULT LIGHT CAME ON A COUPLE DIFFERENT TIMES AND THE STEERING BECAME EXTREMELY DIFFICULT TO CONTROL. I HAD TO RESTART MY VEHICLE TO FIX THE PROBLEM. TOOK THE CAR INTO THE DEALER SHIP AND WAS TOLD THE STEERING GEAR WOULD NEED TO BE REPLACED FOR $1850. THE CAR ONLY HAS 77,000 MILES ON IT. A REPAIR LIKE THIS SHOULD NOT BE NECESSARY. I DID SOME RESEARCH AND REALIZED THIS IS A VERY COMMON SAFETY HAZARD MANY PEOPLE ARE HAVING WITH THE FORD FOCUS. I ALSO FOUND OUT FORD HAS RECALLED SEVERAL SIMILAR MAKES AND MODELS FOR THE SAME PROBLEM BUT NOT THE FORD FOCUS. THIS IS A MAJOR SAFETY HAZARD. I WAS LUCKY IT ONLY HAPPENED IN MY DRIVEWAY AND NOT WHILE DRIVING ON THE ROAD. THE CONSUMER SHOULD NOT HAVE TO PAY FOR A MANUFACTURING DEFECT. FORD NEEDS TO OWN UP TO THE PROBLEM AND ISSUE A RECALL FOR ALL VEHICLES BEFORE SOMEONE GETS SERIOUSLY HURT BY THIS. MY CAR IS NOW OUT OF COMMISSION BECAUSE I CANNOT AFFORD THE STEERING GEAR TO BE REPLACED AND I AM TO SCARED TO DRIVE IT. AT THIS POINT I HAVE NOT IDEA WHAT I AM GOING TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023591September 15, 2017
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE CONTACT LOST POWER STEERING AND THE VEHICLE CRASHED INTO A GUARDRAIL. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE FENDER TO THE REAR QUARTER PANEL WAS SEVERELY DAMAGED. ADDITIONALLY, THE TRANSMISSION BEGAN TO SHUDDER. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO HAGERSTOWN FORD (1714 MASSEY BLVD, HAGERSTOWN, MD 21740, (301) 733-3673) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE CLUTCH WAS REPLACED FOR THE SECOND TIME. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V514000 (STEERING). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 9,999.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11023403September 14, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
I HAVE 2012 FORD FOCUS WITH ABOUT 85,000 MILES. SINCE 2014, I'VE HAD MY TCM REPROGRAMMED SEVERAL TIMES AND THEN REPLACED IN DEC 2015 UNDER THE EXTENDED WARRANTY AFTER IT COMPLETELY STOPPED WORKING. I BROUGHT MY CAR TO FORD AGAIN IN JULY 2017 BECAUSE MY STEERING LOCKED UP WHILE I WAS ATTEMPTING TO BACK UP IN A PARKING LOT. I WAS TOLD IT WAS THE EPAS SYSTEM, AND IT WOULD COST ABOUT $1,800 TO REPLACE SINCE IT'S NOT COVERED UNDER WARRANTY. AT THEIR INSISTENCE, I PAID FOR THE REPLACEMENT. I ALSO MADE A COMPLAINT WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AT THAT TIME. SINCE JULY, I'VE HAVE BEEN BACK TO THREE FORD DEALERSHIPS - FIRST TWO TIMES BECAUSE OF A GRINDING NOISE (THEY COULDN'T DIAGNOSE IT THEN BUT HAVE SINCE SAID IT IS MY CLUTCH) AND A SECOND TIME THIS PAST TUESDAY (9/12) AFTER MY CAR BASICALLY SHORT CIRCUITED IN A PARKING LOT ON MONDAY AND IT STARTED LURCHING FORWARD WHILE TRYING TO REVERSE...SIMULTANEOUSLY MY BREAKS LOCKED UP AND MY STEERING LOCKED UP AGAIN (MY SOUND/RADIO DISPLAY/FRONT BUTTONS WERE ALSO INTERMITTENTLY NOT WORKING). JC FORD DID SOME "REPROGRAMMING" BUT SAID THEY COULDN'T DUPLICATE THE ISSUES AND TOLD ME MY CLUTCH WOULD NEED REPLACED EVENTUALLY BUT FORD WOULD NOT COVER IT UNTIL IT GOT WORSE. THEY TOLD ME THESE PROBLEMS WERE UNRELATED DESPITE ME INSISTING THEY ALL FELT SIMILAR WHILE DRIVING THE VEHICLE. YESTERDAY (WEDS, 9/13), WHILE ATTEMPTING TO TURN ONTO A HIGHWAY, MY CAR AGAIN "STALLED"/SHORT-CIRCUITED (NOT SURE WHAT EXACTLY HAPPENED - BUT THE SAME THING AS THE PREVIOUS TIMES) AND MY BREAKS LOCKED UP AND I COULDN'T MOVE THE VEHICLE FROM THE MIDDLE OF THE ROAD. FORTUNATELY, I WAS ABLE TO GET IT OUT OF THE ROAD AFTER TURNING IT OFF AND ON SEVERAL TIMES. I IMMEDIATELY TOOK IT TO A FORD NEARBY AND AM WAITING TO HEAR IF THEY FIND ANYTHING ELSE. I AM NOW SCARED TO DRIVE MY VEHICLE DESPITE FORD LOOKING AT IT AND "FIXING" IT SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023441September 14, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2013 FORD FOCUS AUDIO SYSTEM DOES NOT FUNCTION PROPERLY. CRACKS AND POP AT EXTREME VOLUMES EVEN WHEN SYSTEM VOLUME IS FULLY TURNED DOWN AND/OR OFF. ISSUE OCCURS EVEN PRIOR TO VEHICLE BEING STARTED, DOESN'T MATTER IF CAR IS RUNNING, DRIVING, AT A STOP, IN PARK, ETC. HAPPENS ALL THE TIME. EXTREMELY DANGEROUS SITUATION FOR DRIVER AS THE SOUND IS A SIMILAR VOLUME TO SOMEONE SETTING OFF FIREWORKS IN THE CAR. THIS WILL CAUSE ACCIDENTS FOR DRIVERS IF IT IS NOT CORRECTED. FORD CLAIMS THIS IS NOT A WIDESPREAD ISSUE BUT A SIMPLE GOOGLE SEARCH OF "FORD FOCUS AUDIO ISSUES" BRINGS UP MANY RESULTS PROVING OTHERWISE. NEEDS TO BE A RECALL. HAPPENS EVERY TIME I DRIVE THE CAR, BEGAN ABOUT 3 MONTHS AGO AND HAS ONLY CONTINUED TO GET WORSE AND HAPPEN MORE OFTEN. AUDIO SYSTEM IS NOT OLD ENOUGH TO WHERE I SHOULD BE REQUIRED TO REPLACE. UNDER NORMAL CIRCUMSTANCES AN AUDIO SYSTEM SHOULD LAST AS LONG AS THE LIFE OF THE CAR, NOT FOUR YEARS. RIDICULOUS AND DANGEROUS, PLEASE CORRECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023526September 14, 2017
VEHICLE SPEED CONTROL
CAR WAS PULLING OUT OF A PARKING LOT WHEN THERE WAS SUDDEN MAXIMAL ACCELERATION RESULTING IN A CRASH WITH PERSONAL INJURY AND PROPERTY DAMAGE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11022996September 13, 2017
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ATTEMPTING TO START THE VEHICLE, A WARNING MESSAGE "STEERING ASSIST MALFUNCTION" SUDDENLY DISPLAYED AND THE STEERING WHEEL COULD NOT BE TURNED. THE VEHICLE WAS TOWED TO THE DEALER (AUTO FORD IN HAVERHALL, MA) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR AND STEERING RACK AND PINION WERE FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023007September 13, 2017
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS GETTING STUCK AND FAILED TO RELEASE. THE CONTACT CONSTANTLY HAD TO MANEUVER THE ACCELERATOR PEDAL DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC MORE THAN TWICE FOR REPAIRS, BUT WAS UNABLE TO PROVIDE A SOLUTION TO PREVENT THE FAILURE. IN ADDITION, THE VEHICLE WAS TAKEN TO A DEALER (ADVANTAGE FORD LINCOLN, 1031 CENTRAL AVE, DUARTE, CA 91010, (877) 386-3673) WHO PROVIDED NO SPECIFIC DIAGNOSIS OR THE OPTION FOR A LOANER VEHICLE SO THEY COULD TEST DRIVE THE CONTACT'S VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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