Ford Focus Complaints

22,326 consumer complaints on file.

#11020954August 31, 2017
STEERING
I ONLY BOUGHT THE CAR LAST YEAR. NOW, I CANNOT HARDLY STEER IT. THE STEERING WHEEL LOCKS UP. I HAVE TO FIGHT TO TURN IT. A FEW MECHANICS TOOK A LOOK AT IT, AT A SHOP, AND THEY SAID IT WAS THE STEERING COLUMN, THAT IT IS DEFECTIVE. THERE ARE OTHER REPORTS ABOUT FORD KNOWING THERE IS AN ISSUE WITH THE STEERING. I WANT A CAR THAT IS SAFE. THIS CAR HAS HAD ISSUES, CONTINUOUSLY, SINCE I BOUGHT IT. NOW, I AM STUCK WITH PAYING ALMOST $400/MONTH ON A CAR THAT I CANNOT DRIVE. THIS IS NOT FAIR. BESIDES NOT FAIR, I DO NOT WANT TO END UP DEAD, OR ANY OF MY FAMILY MEMBERS DEAD, BECAUSE OF A DEFECT IN THE SAFETY OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020968August 31, 2017
STEERING
DRIVING DOWN MY PARKING GARAGE AT WORK WHEN POWER STEERING WENT OUT SUDDENLY CAUSING ME TO STRUGGLE TO CONTROL THE VEHICLE. NEARLY HIT 3 DIFFERENT CARS ATTEMPTING TO PULL INTO A SAFE PLACE TO STOP. HAD TO GET TOWED TO FORD DEALERSHIP AS IT WAS NOT WORKING. KNOWN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020974August 31, 2017
STEERING
WHEN DRIVING THIS VEHICLE, THE POWER STEERING FAILS WITHOUT WARNING. THE POWER STEERING LIGHT ON THE DASHBOARD ILLUMINATES AND BEEPS S (DRIVER ASSIST FAILURE TAKE IN IMMEDIATE FOR SERVICE). THE CAR IS IS STILL MOVING. THE ENGINE IS RUNNING. THE STEERING WHEEL IS TIGHT AND HARD TO TURN. THE FIRST TIME THIS HAPPEN, I WAS STOPPED AT A RED LIGHT. WHEN THE LIGHT TURNED GREEN I PUT MY EMERGENCY FLASHERS ON AND PROCEED WITH CAUTION TO THE PARKING LOT. WHEN I RESTARTED THE VEHICLE THE POWER STEERING WAS WORKING. THE SECOND TIME THE POWER STEERING FAILED, I WAS IN THE CENTER LANE. DRIVING 35 TO 40 MPH. TRAFFIC WAS HEAVY AND MOVING AT A STEADY PACE. THE DASH BOARD LIGHT CAME ON AND THE SYSTEM BEEPED. ( DRIVER ASSIST FAILURE TAKE IN IMMEDIATE FOR SERVICE) I WAS NOT AT A RED LIGHT THIS TIME . I TURNED ON MY EMERGENCY FLASHERS AND REDUCED MY SPEED. AFTER THE VEHICLE WAS STOPPED. I WAITED ABOUT 30 SECONDS AND RESTARTED THE VEHICLE. I DROVE IMMEDIATELY TO DEALERSHIP AND THE CAR IS IN FOR SERVICE . MY FIRST CAR PAYMENT IS NOT DUE. THIS IS A PRE OWNED CERTIFIED FORD FOCUS 2016. I WOULD LIKE FOR FORD TO REPURCHASE THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020990August 31, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2010 FORD FOCUS DOORS DO NOT OPEN AT ALL FROM THE OUTSIDE OR INSIDE OF THE CAR . THE REMOTE WILL NOT DISENGAGE AND WILL KEEP DOORS LOCKED. A PERSON CANNOT JUST PULL ON THE HANDLE INSIDE OR THE LOCK STEM TO UNLOCK THE DOORS. THE DOOR ACTUATOR ON ALL FOUR DOORS NEED TO BE REPLACED DUE TO DUST GOING INSIDE THE MECHANICAL PARTS AND OIL'S CREATING MUD ISSUES. FORD MECHANIC ADVISED THAT THEY SEEN LOTS OF FORD FOCUSES WITH THE SAME ISSUE COSTING THE CUSTOMER A FINANCIAL BURDEN DUE TO A FAULTY DESIGN WHICH FORD UPDATED THE ORIGINAL DESIGN TO FIX THE ISSUE, ADMITTING TO THE BAD DESIGN SOLD TO THE PUBLIC. PEOPLE WERE TRAPPED IN THE CAR AND CANNOT GET OUT DUE TOO DOORS NOT DISENGAGING, THE HANDLES ARE STIFF/LOCKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020590August 30, 2017
SEAT BELTS
DRIVERS SEAT BELT MALFUNCTION, BELT DOES NOT LATCH. CAR WAS PARKED WHEN THIS OCCURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020648August 30, 2017
FUEL/PROPULSION SYSTEM
VEHICLE STALLED WHILE TRAVELING 30 MPH, SAME FUEL SYSTEM THAT IS UNDER RECALL ON FORD VEHICLES MANUFACTURED THROUGH 2013-2015. IT IS OBVIOUSLY THE SAME EXACT ISSUE. I NEARLY LOST MY LIFE DRIVING A 3 YEAR OLD CAR THAT I'M STILL PAYING ON. THE FUEL SYSTEM COMPLETELY FAILED WHILE THE VEHICLE WAS IN MOTION. I HAD JUST SCHEDULED SERVICE ON THE VEHICLE EARLIER THAT MORNING BECAUSE IT WAS NOT READING THE FUEL LEVEL CORRECTLY AND STALLING WHEN I FILLED THE TANK UP. THE FORD DEALERSHIP WANTS TO CHARGE ME 2,500.00 TO HAVE IT REPLACED WHEN THEY KNOW THAT THE SYSTEM IS DEFECTIVE BECAUSE OF THE MANUFACTURER PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020651August 30, 2017
UNKNOWN OR OTHER
DRIVING CAR-- AND DOOR SPRUNG OPEN-- WILL NOT CLOSE. I RECEIVED NOTICE THIS WAS A RECALL BUT SHOP STATES THEY DID NOT HAVE PART AND DID NOT KNOW WHEN IT WOULD COME IN, I AM STILL WAITING, AND SINCE THE DOOR HAS FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020654August 30, 2017
STEERING
LOSE POWER STEERING SUDDENLY AND WITHOUT WARNING WHILE IN MOTION, CAUSING INCREASED EFFORT NEEDED FOR STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020708August 30, 2017
POWER TRAIN, STEERING
POWER STEERING ASSIST FAULT CAME ON RIGHT AFTER STARTING VEHICLE. WAS UNABLE TO MOVE THE STEERING WHEEL. KEPT SHUTTING CAR DOWN AND RESTARTING BUT TO NO AVAIL. THE PREVIOUS DAY WHILE ON THE FREEWAY IN COMMUTER TRAFFIC DAY THE ONGOING TRANSMISSION PROBLEM THAT 2 DIFFERENT LOCAL FORD SERVICE CENTERS WORKED ON 3 SEPARATE OCCASIONS. THE 1ST TIME I WAS TOLD THEY REPLACED THE TRANSMISSION. THE FOLLOWING TIMES THEY REPLACE A COMPETENT AND RE-PROGRAMED IT. AS SOON AS I LEFT THE SERVICE CENTER I COULD TELL NOTHING WAS DONE. I CALLED THE SERVICE REP BACK AND HE SAID IT WAS "ADAPTIVE" AND I NEEDED TO ALLOW IT TIME TO ADAPT. I WAS TOLD I HAD A CRACKED MOTOR MOUNT. I TOLD HIM IT HAD TO BE CAUSED BY THE VIOLENT JERKING OF THE TRANSMISSION WHEN ACCELERATING REGARDLESS OF THE CIRCUMSTANCES. IN STOP AND GO CITY TRAFFIC I HAVE BEEN CLOSE SEVERAL TIMES TO BEING REAR ENDED BECAUSE OF ITS JERKING /HESITATION/ACCELERATION. TOW TRUCK DRIVER COULD NOT MOVE THE WHEEL. VEHICLE FINALLY TOWED TO LOCAL DEALER. MY EXTENDED WARRANTY HAS BEEN COVERING THE TRANSMISSION REPAIRS BUT WAS TOLD THE SAFETY PROBLEM ON THE STEERING WAS NOT COVERED UNDER THE WARRANTY. I'M TOLD TO FORK OVER 2K + TO FIX THE STEERING BEFORE THEY WOULD ATTEMPT SERVICING THE TRANSMISSION. FORD KNOWS THEY HAVE PROBLEMS WITH STEERING AND TRANSMISSION BUT FAIL TO CORRECT THEM. THE STEERING HAS BEEN DOCUMENTED ABOUT GOING OUT ON DRIVERS AT HIGH RATE OF SPEEDS ON THE FREEWAY. FORD IS INTENTIONALLY RISKING THE LIVES OF FOCUS OWNERS AND PASSENGERS. THIS IS A SERIOUS SAFETY ISSUE THAT FORD NEEDS TO CORRECT NOW BY IMMEDIATE RECALL. IT'S OBVIOUS THEY GAVE NO IDEA HOW TO CORRECT THE TRANSMISSION PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020509August 30, 2017
UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE BACK DOOR LOCKS ON THIS CAR DO NOT WORK. THEY SAY A LUBRICANT WAS USED TO FIX THE RECALL ISSUE, HOWEVER, IF THAT WAS THE FIX, IT DID NOT WORK AND THE LOCKS SHOULD HAVE BEEN REPAIRED. THAT FORD WILL NOT ADDRESS THIS IS INSANE TO ME, AS DOOR LOCKS SHOULD NOT JUST GO LIKE THAT. THE "FIX" WAS NOT A FIX AT ALL. ALSO, THE LIGHTS ON THIS VEHICLE ARE HORRIBLE. IT CANNOT BE DRIVEN AT NIGHT IN AN UNLIT AREA. THERE IS NO VISIBILITY. I WAS TOLD ONCE A RECALL WAS PERFORMED IT WAS THEN DONE, HOWEVER, I DO NOT BELIEVE THE LOCK WAS TAKEN CARE OF PROPERLY, THEREFORE, I FEEL FORD SHOULD TAKE CARE OF THIS. I HAVE APPLIED THE LUBRICANT AS THEY INSTRUCTED TO THE DOORS AND THIS DOES NOTHING. NEITHER DOOR WILL STAY CLOSED & OPENS IF DRIVEN.WHEN THIS HAPPENED THE FIRST TIME, THERE WAS A CHILD IN THE BACK SEAT. WE WERE VERY LUCKY WE WERE IN A 25 MPH ZONE AND WERE ABLE TO IMMEDIATELY PULL OVER. THE DOORS HAVE TO BE CORDED SHUT UNTIL A LOCK IS INSTALLED. I DO NOT FEEL I SHOULD HAVE TO CARRY THE BURDEN OF THIS REPAIR AND DO NOT UNDERSTAND HOW THEY SAY A LUBRICANT CAN FIX THIS PROBLEM. IT IS MY OPINION THE LOCKS SHOULD HAVE BEEN REPLACED DURING THE RECALL, NOT JUST SPRAYED WITH A LUBRICANT. I CANNOT BELIEVE I'M THE ONLY PERSON WITH THIS ISSUE. I FEEL THAT FORD SAYING THIS RECALL WAS COMPLETED IS FAR FROM INCORRECT AND THEY ARE RESPONSIBLE FOR MAKING THIS RIGHT. AGAIN, I UNDERSTAND ONCE A RECALL IS COMPLETED IT IS CLOSED, HOWEVER, I FEEL YOU SHOULD LOOK INTO FORD HAVING NOT REALLY COMPLETED THIS RECALL, AS THE ISSUE WAS NOT FIXED. IT SHOULD NOT HAVE BEEN CLOSED. ALL THEY DID WAS PUT A TEMPORARY BAND-AID ON IT AND DID NOT TAKE FULL RESPONSIBILITY.WHAT IT COMES DOWN TO IS FORD TOOK THE CHEAPEST WAY OUT AT THE TIME AND DID NOT TRULY FIX THE PROBLEM AND DID NOT TAKE THEIR FULL RESPONSIBILITY. DOORS THAT WERE RECALLED AND ARE NOT WORKING WERE NOT FIXED.I HAVE HAD CONTACT WITH FORD WITH NO SOLUTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020349August 29, 2017
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE THAT CONTINUED FOR AN EXTENDED PERIOD OF TIME. THE FAILURE OCCURRED EVER SINCE THE VEHICLE WAS PURCHASED. THE DEALER (REYNOLDS MOTOR CO, 1900 AVENUE OF THE CITIES, EAST MOLINE, IL 61244, 1 (888) 602-3869) WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS INSPECTED AND DIAGNOSED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE RACK AND PINION MAY NEED TO BE REPLACED. THE ABNORMAL NOISE CONTINUED TO COME FROM THE STEERING AREA AS THE FAILURE CONTINUED. THE VEHICLE WAS STORED FOR MORE THAN TWO YEARS DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020468August 29, 2017
SERVICE BRAKES
CAR IN MOTION, WHILE BRAKING AND MAKING A TURN WOULD LOSE BRAKE PEDAL PRESSURE IF GOING OVER ROUGH ROAD. ON 9/24/14, THIS SITUATION RESULTED IN AN ACCIDENT, COLLISION WITH ANOTHER VEHICLE DUE TO INABILITY TO STOP. INSURANCE REPAIRED THE CAR COSMETICALLY, BUT DID NOT ADDRESS OR REPAIR THE BRAKING ISSUE. FIRST TIME TO DEALER AFTER THE ACCIDENT, THEY TRIED BLEEDING THE BRAKES. THIS DID NOT FIX THE PROBLEM. I CONTINUED TO DRIVE CAR UNTIL LARGE AMOUNT OF BRAKE FLUID APPEARED IN DRIVEWAY. SECOND DEALER REPAIRED BY REPLACING THE ABS HYDRAULIC CONTROL UNIT AT A COST OF OVER $2000. BRAKE PEDAL PRESSURE PROBLEM WAS FINALLY RESOLVED. TODAY, 8/29/2017, WHILE DRIVING OFF AN EXIT RAMP, BRAKING AND TURNING ONTO A ROAD THAT WAS BEING RESURFACED (ROUGH ROAD TRANSITION), I LOST BRAKE PEDAL PRESSURE. PEDAL WENT NEARLY TO FLOOR. PEDAL WAS SOFT THROUGH THE NEXT FEW MILES. I PARKED THE CAR TO ATTEND AN EVENT. THEN I CONTINUED HOME, DRIVING INCLUDED A FEW MORE TRAFFIC LIGHT STOPS ON MY WAY HOME, THE BRAKE PEDAL PRESSURE SUDDENLY RETURNED. TONIGHT'S EVENT BRINGS BACK MEMORIES OF THE SAME SITUATIONS I EXPERIENCED WITH THIS CAR YEARS AGO. I HAVE ATTACHED A BRIEF INSURANCE SUMMARY ABOUT THE NATURE OF THE CLAIM. I WAS NOT ABLE TO FIND THE POLICE REPORT, BUT MAY BE ABLE TO REQUEST ANOTHER COPY SHOULD YOU WANT IT. COULD THIS PROBLEM ON MY 2007 FORD FOCUS BE RELATED TO NHTSA ACTION NUMBER: PE16017 WHICH DESCRIBES MY ISSUE BUT ON FORD FUSION'S BUILT DURING THE SAME YEAR? PLEASE INVESTIGATE IF SIMILAR OR THE SAME PARTS ARE SHARED BETWEEN THE FOCUS AND FUSION. WHILE TRYING TO SOLVE THIS PROBLEM YEARS AGO, I CAME ACROSS OTHERS EXPERIENCING THE SAME SYMPTOMS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11020023August 28, 2017
STEERING
MY STEERING WHEEL LOCKED UP WHILE I WAS DRIVING ON A MAIN ROAD WITH ME AND MY 7 YEAR OLD IN THE CAR. I WAS GUIDED TO THE SIDE BY THE POLICE AND HAD TO HAVE VEHICLE TOWED TO DEALER. THE DEALER INFORMED ME THAT THE RACK AND PINION HAS FAILED AND I WILL HAVE TO PAY $1800 FOR REPAIRS. AFTER RESEARCHING, IVE FOUND THAT THIS IS A COMMON PROBLEM WITH THIS VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020032August 28, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE LUNGED FORWARD AND STALLED. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. AN INDEPENDENT MECHANIC WAS ABLE TO RESET THE CHECK ENGINE INDICATOR AND THE VEHICLE OPERATED FOR SEVERAL DAYS BEFORE THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO UPPER MARLBORO FORD (LOCATED AT 5701 CRAIN HIGHWAY, UPPER MARLBORO, MD 20772, TEL: (301) 627-5600). THE CONTACT WAS INFORMED THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE ON SEVERAL OCCASIONS. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020117August 28, 2017
AIR BAGS, STEERING, WHEELS
WHILE DRIVING HOME THROUGH THE VILLAGE AT UNDER 30MPH, SLOWING DOWN FROM 30MPH BECAUSE OF TRAFFIC STOP AHEAD, THE RIGHT FRONT SIDE OF VEHICLE CRASHED DOWN AND CONTROL WAS LOST CAUSING ME TO SIDESWIPE PARKED VEHICLE. THE PIECES OF THE FRONT END APPEAR TO HAVE FAILED AND WERE FALLING ALL OVER THE ROAD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11019991August 27, 2017
ENGINE
YESTERDAY MY CAR WAS FINE ON MY WAY TO WORK I GO TO LEAVE WORK LIGHT COMES ON SAYS TRANSMISSION FAILURE SERVICE IMMEDIATELY.THE CAR BEGAN TO SHIFT OUT OF GEARS AND RUNNING RPMS UP NEVER HAD ANY TROUBLE WITH THAT UNTIL YESTERDAY.YOU CAN DRIVE MINE AS MANUAL OR AUTOMATIC I TRIED TO SWITCH OVER TO MANUAL WOULD NOT CHANGE GEARS AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019483August 25, 2017
ELECTRICAL SYSTEM, STEERING, SUSPENSION
FSA TITLE: TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE FIELD SERVICE ACTION NUMBER: 14M02
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019506August 25, 2017
ELECTRICAL SYSTEM, VISIBILITY/WIPER
AS I WAS DRIVING APPROXIMATELY 60-65MPH ON THE GARDEN STATE PARKWAY MY WINDSHIELD WIPERS CAME ON WITHOUT ME TELLING THEM TO. THEY CYCLED THROUGH FAST, NORMAL, INTERMITTENT, OFF FOR 60-90 SECONDS PER CYCLE. AFTER THE SECOND CYCLE I DECIDED TO EXIT THE HIGHWAY AND FIND A PLACE TO PARK AND SHUT THE CAR OFF. I THEN HEAR A THUD AS I COME TO A LIGHT, 30 SECONDS LATER I SEE SMOKE. I PULL INTO THE PARKING LOT AND SEE LOTS OF SMOKE AND SOME FLAMES COMING FROM UNDER MY HOOD. I TURN OFF THE CAR AND THE WIPERS KEEP GOING. I GET OUT AND CALL 911 AND WITHIN A FEW MINUTES MY CAR IS ENGULFED IN FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11019519August 25, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE WINDSHIELD WIPERS OCCASIONALLY STOPPED WORKING WITHOUT WARNING. THE CONTACT WAS CONCERNED THAT THE FAILURE WOULD OCCUR DURING A RAINSTORM. THE VEHICLE WAS TAKEN TO THE DEALER (STUCKEY FORD AND SUBARU, LOCATED AT 500 BROAD ST, HOLLIDAYSBURG, PA 16648; (814) 695-9862) WHERE IT WAS DIAGNOSED THAT THE MOTORS NEEDED TO BE REDESIGNED BY THE MANUFACTURER; THEREFORE, THEY COULD NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 1,000. ..UPDATED 10/25/17 *BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019605August 25, 2017
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. MIKE BASS FORD (LOCATED AT 5050 DETROIT ROAD, VILLAGE OF SHEFFIELD, OH) WAS CONTACTED AND DIAGNOSED THAT THE BATTERY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,289.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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