Ford Focus Complaints

22,326 consumer complaints on file.

#11032324October 9, 2017
STEERING
I HAVE TAKEN MY CAR TO FORD MULTIPLE TIMES SAYING MY STEERING FELT "TIGHT" OR I WOULD HAVE TO JERK IT BACK INTO TURNING BECAUSE IT WOULD GET "STUCK" WHILE TURNING. MY STEERING ALSO "FREEZES" IN COLD WEATHER. MY STEERING WHEEL WON'T MOVE AT ALL WHEN TEMP DROPPED BELOW 42 DEGREES. I WOULD HAVE TO WARM CAR UP TO GET IT TO UNFREEZE. MY STEERING TOTALLY STOPPED WORKING 2 NIGHTS AGO. NO LIGHT CAME ON, NO CODES, IT JUST STOPPED TURNING. LUCKILY I WAS ON MY STREET GOING 25MPH, BUT TRYING TO GET IT TO TURN INTO MY DRIVEWAY WAS VERY HARD. WHEN I CAME TO A STOP I GOT A WARNING THERE IS A STEERING FAILURE AND TO STOP SAFELY. I NOW HAVE A CAR IN MY DRIVEWAY THAT I CAN'T MOVE BECAUSE STEERING WON'T MOVE. I HAVE TO GO TO FORD AGAIN AND SEE WHAT THEY SAW, THEN HAVE IT TOWED THERE. I HAVE HEARD IT IS $1200 TO FIX. I DON'T HAVE THAT KIND OF MONEY. I AM ON SSDI, AND ONLY CAN WORK PT. I CAN'T SELL IT BECAUSE OF NEGATIVE EQUITY, AND NO GAP INSURANCE. FORD, PLEASE RECALL THIS! SOMEONE IS GOING TO DIE. I USE HIGHWAY EVERY DAY, AND I COULD'VE SERIOULSY HURT STRANGERS. THIS IS THE WORST THING THAT CAN HAPPEN TO A CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032594October 9, 2017
UNKNOWN OR OTHER
KEY WON'T TURN IN IGNITION SO CAR CAN'T MOVE. VEHICLE WAS STATIONARY AND PARKED ON THE STREET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032221October 8, 2017
POWER TRAIN
WHILE DRIVING ON SURFACE STREETS @ 25 MPH, CHECK ENGINE LIGHT CAME ON. TRANSMISSION SHUDDERING, ROUGH SHIFTING, OVERHEATED AND NEEDED TO STOP DRIVING TO COOL DOWN. AFTER PARKED OVERNIGHT, CAR WON'T START. TRIED THREE TIMES AND THEN HOLD KEY AND CAR RESETS AND STARTS. WAITED NEXT DAY, CAR WON'T START. TRIED THREE TIMES AND THEN HOLD KEY AND CAR RESETS AND STARTS. DROVE CAR TO DEALERSHIP. NEED NEW CLUTCH, BATTERY IN TRANSMISSION, TRANSMISSION CONTROL MODULE AND OTHER PARTS. CAR HAS ONLY 118K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032137October 6, 2017
STEERING
I DROVE MY CAR TO PICK MY GRANDSON UP CAME PARKED CAR WENT TO GET BACK IN IT TO LEAVE STEERING ASSIST FAILURE FLASHED ON AND I HAD A HARD TIME STEERING IT AT THE FORD DEALERSHIP SAID THE STEERING IS ALL MESSED UP AND IT'S GOING TO COST OVER 2000 TO FIX.IVE HAD THIS CAR FOR 4 MONTHS AND THIS MAKES THE SECOND TIME IT'S BEEN IN THE GARAGE. FIRST TIME THE KEY FELL APART. NOW THE STEERING IS GONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031848October 5, 2017
STEERING
POWER STEERING MOTOR HAS GONE OUT ON THE CAR AND NEEDS TO BE REPLACED ACCORDING TO THE DEALERSHIP, AT A COST OF $2000 TO THE CONSUMERS. THE CAR IS NOT DRIVEABLE WITHOUT THE ELECTRONIC POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031870October 5, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING UNKNOWN SPEEDS, THE TRANSMISSION SLIPPED AND SKIPPED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (AUTONATION FORD WOLFCHASE, 7625 STAGE RD, MEMPHIS, TN 38133) WHERE IT WAS DIAGNOSED THAT THE DIGITAL SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. ON SEPTEMBER 30, 2017, WHILE DRIVING 25 MPH, THE TRANSMISSION SLIPPED GEARS AND THE VEHICLE ACCELERATED AND CRASHED INTO THE MEDIAN. THE VEHICLE WAS TOWED TO A TOW YARD. THE OCCUPANT SUSTAINED CUT AND BRUISES TO THE ARMS, AN ANKLE SPRAIN, AND BACK PAIN. MEDICAL ATTENTION WAS RECEIVED. THE TWO AIR BAGS DEPLOYED ON THE DRIVER'S SIDE. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 76,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11031951October 5, 2017
POWER TRAIN
TRANSMISSION FAILING UNSAFE TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031687October 4, 2017
ELECTRICAL SYSTEM
IGNITION SWITCH WORN PARTS, COMMON COMPLAINT RECALL EARLIER MODELS, PROBLEM PERSISTS IN 2009 FOCUS. WARRANTS RECALL AND FORD FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031711October 4, 2017
STEERING
POWER STEERING ASSIST FAILURE INDICATED ON INSTRUMENT PANEL AND FULL LOSS OF ANY STEERING ASSIST. STEERING REQUIRES/REQUIRED LOTS OF MUSCLE TO MAINTAIN ANY FORM OF ACTIVE DRIVER INTENDED STEERING CHANGES. IT MAY FAIL AT HIGHWAY SPEEDS OF 70 OR ON VEHICLE STARTUP. FORTUNATELY, WE WERE ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND FIND A SAFE PLACE TO STOP AND FORTUNATELY RESET THE POWER ASSIST WITHOUT ANYONE BEING INJURED OR KILLED. RESTARTING VEHICLE RESET THE PS ASSIST MODULE FOR A FEW MONTHS BUT THE SYSTEM IS NOW FULLY NONWORKING. THE STEERING GOES OUT WHENEVER IT DESIRES. THE VEHICLE IS CURRENTLY IN THE SHOP WITH A POSSIBLE RACK-AND-PINION REPLACEMENT OR A STEERING COLUMN REPLACEMENT ONCE THE PROBLEM IS FULLY DIAGNOSED. THIS WILL ALSO REQUIRE A VEHICLE ALIGNMENT AND POSSIBLE COMPUTER RESET AND RE-FLASH ACCORDING TO THE SHOP. COST WILL BE AT LEAST $2500. THANKS FORD FOR DOING THE RIGHT THING FOR YOUR CORPORATE STRUCTURE AND OFFLOADING YOUR RESPONSIBILITY AND COST FOR YOUR POOR ENGINEERING AND DESIGN TO THE VEHICLE OWNER. POOR ENGINEERING AND LACK OF WILLINGNESS TO FIX A PROBLEM IS SURE TO GAIN YOU A LOYAL FOLLOWING. I AM ALMOST ASHAMED TO SAY I AM FROM THE DETROIT AREA AND HAVE BEEN A PROPONENT OF BUYING FROM THE BIG THREE. I WILL UPLOAD THE REPAIR RECEIPT ONCE THE REPAIR ACTION IS COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031726October 4, 2017
STEERING
I OWN A 2012 FORD FOCUS. WHILE DRIVING AT VARYING SPEEDS, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN LEFT OR RIGHT. I HAVE TAKEN IT IN TO A FORD DEALERSHIP FOR DIAGNOSTICS THIS PAST WEEK, HOWEVER, THEY SIMPLY BLEW ME OFF, STATING THAT THERE WAS RECALL FOR THE PROBLEM. I TOOK THE VEHICLE TO MY PRIVATE MECHANIC YESTERDAY AND HIS DIAGNOSIS WAS THAT THE ELECTRONIC EPAS MODULE WITHIN THE POWER STEERING SYSTEM FAILED. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000 MILES. I HAVE HAD THE FOUR TIRES REPLACED ALSO YESTERDAY AND I GOT MERELY SOME RELIEF FROM THE STIFF STEERING WHEEL WHEN DRIVING FAST, AS OPPOSED TO WHEN I DRIVE SLOWLY. IN FACT, THE STEERING STIFFENS COMPLETELY WHEN MOVING THE VEHICLE FROM A PARKED POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031767October 4, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION SHUTTERED AND JERKED SEVERAL TIMES FOR MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER (COLUMBIA FORD-LINCOLN, 700 7TH AVE, LONGVIEW, WA 98632, (360) 423-4321) MORE THAN ONCE WHO INDICATED THAT THEY FLASHED AND SERVICED THE TRANSMISSION, BUT IT CONTINUED TO JERK AND SHUTTER. WHILE AT A STOP ON AN INCLINE, THE ACCELERATOR PEDAL TRAVELED TO THE FLOOR MORE THAN ONCE. THE CONTACT APPLIED FORCE TO THE BRAKE PEDAL AND THE VEHICLE SURGED FORWARD AT A HIGH RATE OF SPEED ONCE THE BRAKE PEDAL WAS RELEASED. THE DEALER WAS UNABLE TO PROVIDE A SOLUTION TO PREVENT THE FAILURE. THE CONTACT INQUIRED ABOUT A MANUFACTURER EXTENDED SERVICE CAMPAIGN (14M02) TO DETERMINE A SOLUTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031764October 4, 2017
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE IDLING, THE VEHICLE SHOOK, A KNOCKING NOISE WAS PRESENT COMING FROM THE ENGINE, AND OIL FROM THE ENGINE WAS PRESENT UNDER THE HOOD. IN ADDITION, WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION WOULD SLIP INTO THE NEXT GEAR AND A GRINDING TYPE NOISE WAS HEARD COMING FROM THE DIFFERENTIAL. AFTER STARTING THE VEHICLE, THE TRANSMISSION WOULD ERRONEOUSLY SWITCH INTO THE NEUTRAL POSITION, CAUSING THE VEHICLE TO ROLL AWAY. THE CAUSE OF THE FAILURES WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (GALPIN FORD IN VAN AYES, CA) WERE BOTH NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031794October 4, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE REVERSING AT 4 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE PEDAL TRAVELED TO THE FLOORBOARD, FAILING TO SLOW THE VEHICLE. THE VEHICLE WAS TAKEN TO FRASER FORD SALES LTD (815 KING ST W, OSHAWA, ON L1J 8N5, CANADA), BUT THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE DEALER FLUSHED THE BRAKE LINES; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO FRASER FORD SALES LTD, BUT THE FAILURE COULD NOT BE DIAGNOSED AGAIN. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REPLACED THE MASTER CYLINDER, BRAKE LINES, AND CALIPERS, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031484October 3, 2017
POWER TRAIN
THE CLUTCHES IN THE FORD AUTOMATIC 6-SPEED POWER SHIFT TRANSMISSION FAIL WITHIN A YEAR TIMEFRAME. CURRENTLY ON MY THIRD SET OF CLUTCHES. A RECALL EXTENDING THE WARRANTY ON THESE CLUTCHES WAS ISSUED FOR THE SAME TRANSMISSION USED BETWEEN 8-1-10 AND 6-5-13. MY CAR WAS BUILD ON 12-8-13 AND DOES NOT HAVE THE EXTENDED COVERAGE BUT CERTAINLY HAS THE SAME PROBLEM. CLUTCHES FAIL WITHIN A YEAR AND EXHIBIT A CHATTERING JERKING CONDITION. FORD WILL NOT EXTEND THE WARRANTY ON MY VEHICLE. I FILED A COMPLAINT #CAS-12870770-Q5T9F0 WITH FORD CUSTOMER SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031497October 3, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
5 SPEED MANUAL TRANSMISSION, LOSS OF POWER AT 3K RPM IN ALL GEARS. THIS OCCURED ON THE HIGHWAY AT 60 MPH, SPEED SLOWLY DECREASED TO 45 MPH AND I WAS ABLE TO EXIT THE HIGHWAY SAFELY. NO CHECK ENGINE LIGHTS OR WARNINGS. CALLED DEALERSHIP AND THEY SUGGESTED USING A FUEL INJECTION CLEANER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031504October 3, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. EVER SINCE THE VEHICLE WAS INITIALLY PURCHASED, THERE WAS A SAFETY CONCERN WITH THE CLUTCH. THE CONTACT STATED THAT THE CLUTCH ASSEMBLY SHUTTERED AND AFFECTED THE CONDITION OF THE VEHICLE. YEARS LATER, THE DEALER (PAT MILLIKEN FORD, 9600 TELEGRAPH RD, REDFORD CHARTER TWP, MI 48239, (313) 731-6436) REPAIRED THE VEHICLE PER AN UNKNOWN RECALL. MONTHS LATER, THE FAILURE RECURRED. IN ADDITION, AFTER COMPLETING AN UNKNOWN MANUFACTURER RECALL CONCERNING THE DOOR LOCKS, THE HORN, KEY FOB, AND ELECTRONIC LOCKS FAILED TO FUNCTION. THE CONTACT WAS NOT EXPERIENCING THE ELECTRICAL FAILURES PRIOR TO THE DEALER'S REPAIRS. THE CONTACT WAS CONCERNED THAT THE RECALL REMEDY CAUSED MULTIPLE ELECTRICAL FAILURES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031550October 3, 2017
STEERING
THE POWER STEERING ASSIST HAS COMPLETELY STOPPED FUNCTIONING. THE VEHICLE IS EXTREMELY DIFFICULT TO STEER AT SPEEDS BELOW ABOUT TEN TO FIFTEEN MPH, SUCH AS IN PARKING LOTS AND INTERSECTIONS OF ROADS AND WHILE ATTEMPTING TO PARK AT HOME OR IN PUBLIC LOTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031556October 3, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART; HOWEVER, THE FAILURE PROGRESSED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER (LANDMARK FORD, 2401 PRAIRIE CROSSING DR, SPRINGFIELD, IL 62711, (217) 862-5200) FOR DIAGNOSTIC TESTING. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V495000 (ELECTRICAL SYSTEM) AND 15V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031564October 3, 2017
STEERING
THE POWER ASSIST STEERING HAS COMPLETELY GONE TO NOT FUNCTIONING. THE VEHICLE IS EXTREMELY DIFFICULT TO STEER AT SPEEDS BELOW 10-15 MPH, OR WHEN TURNING THE STEERING WHEEL WHEN STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031618October 3, 2017
AIR BAGS, SEAT BELTS
MY SON WAS STOPPED BEHIND ANOTHER STOPPED CAR ON A 2 LANE HIGHWAY, AS A CAR 2 IN FRONT OF HIM WAS PREPARING TO MAKE A LEFT TURN. THE PERSON TRAVELING BEHIND MY SON, WAS LOOKING INTO HIS REARVIEW MIRROR AT HIS CHILDREN IN THE BACK SEAT AND FAILED TO STOP. INSTEAD, AT FULL SPEED (45-55MPH) HE REARENDED MY SON IN THE FORD FOCUS THEREBY PUSHING HIM INTO THE CAR IN FRONT OF HIM. NO AIR BAG DEPLOYED, AND THE SEAT BELT FAILED TO LOCK CAUSING MY SON TO PLANT HIS FACE IN THE STEERING WHEEL.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

← Back to Ford Focus