Ford Focus Complaints

22,326 consumer complaints on file.

#11035930October 23, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035990October 23, 2017
STEERING
POWER STEERING ASSIST FAILURE INDICATED ON INSTRUMENT PANEL AND FULL LOSS OF ANY STEERING ASSIST. STEERING REQUIRES/REQUIRED LOTS OF MUSCLE TO MAINTAIN ANY FORM OF ACTIVE DRIVER INTENDED STEERING CHANGES. RESULTED IN NO INJURY, BUT VERY FRIGHTENING OCCURRENCE AT HIGHWAY SPEEDS. WILL TAKE VEHICLE TO DEALER IN THE MORNING, VEHICLE MILEAGE IS 90K. A QUICK INTERNET SEARCH SHOWS THIS IS A COMMON PROBLEM FOR 2013 FORD FOCUS, SO WHY NO RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035991October 23, 2017
POWER TRAIN, SEAT BELTS, STEERING
WHEN I START THE CAR INITIALLY I CAN'T TURN THE WHEEL OF THE CAR. I HAVE TO TUG ON IT TO GET IT TO TURN EVENTUALLY. I'M AFRAID THAT I'LL BE DRIVING IN THE POWER STEERING WILL GO OUT. ALSO HAVE BEEN HAVING TROUBLES WITH THE TRANSMISSION SLIPPING. THEY SAY MY CAR HAS TOO MANY MILES TO QUALIFY FOR THE CLUTCH RECALL THAT FORD HAS PUT OUT. I DON'T SEE WHAT THIS HAS TO DO WITH A MALFUNCTION SAYING I'VE HAD TROUBLES WITH IT SINCE I BOUGHT THIS CAR. BOTH OF THESE ISSUES ARE SAFETY ISSUES. I HAVE NO MONEY TO REPLACE THIS STUFF. SO I DON'T UNDERSTAND WHY FORD WON'T WORK WITH PEOPLE ON THIS THERE NEEDS TO BE A RECALL ON THE STEERING AS I SEEN MANY OTHERS COMPLAINING ABOUT IT. AND THEY NEED TO SUCK IT UP AND TAKE THE EXPENDITURE OF REPLACING ALL OF THESE CRUTCHES THAT THEY HAVE A RECALL ON REGARDLESS OF MILEAGE. SOMETIMES MY SEATBELT COMES LOOSE AFTER I CLICKED IT. I HAVE TO LATCH IT WHILE TRYING TO DRIVE. I'M TIRED OF THIS CAR. I'LL NEVER BUY FROM FORD AGAIN. I'VE BEEN HAVING PROBLEMS WITH THIS CAR SINCE I BOUGHT IT. AND HAVE INFORMED THE DEALERSHIP THAT WE BOUGHT IT FROM AND THEY CLEAN THERE IS NOTHING WRONG WITH IT PERIOD AFTER TAKING IT TOO BUT IT'S GOING TO COST ME $3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035446October 21, 2017
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
RECALL ON THE TRANSMISSION. CAR JERKS, WHEN STARTING UP FROM A STOP, LURCHES FORWARD. IN MOTIONS BOTH CITY STREET AND HIGHWAY, STARTING UP FROM A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035325October 20, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
JUST FILLED MY GAS TANK UP THEN AS I LEFT THE GAS STATION GOT ABOUT 1 MILE UP THE ROAD THEN WHILE SITTING AT A STOPLIGHT I TURNED THE AC ON AND IDLE DIPPED, CAR FELT LIKE IT WAS GOING TO DIE(WHICH IT DID) THEN AS I TRIED TO RE-START, CEL CAME ON AND CAR WOULD NOT START. ABOUT 2 MORE TIMES AND IT FIRED UP ALONG WITH A SERVICE ENGINE SOON MESSAGE ... LUCKILY FOR ME I WAS A BLOCK AWAY FROM FUTURE FORD LINCOLN WHERE I ORIGINALLY PURCHASED THE VEHICLE. 3 DAYS LATER I GOT A CALL SAYING MY VEHICLE WAS READY FOR PICK UP. I GET THERE AND THEY TELL ME THAT THE REASON WAS DUE TO I HAD A AFTERMARKET POWER WIRE ROUTED OVER ENGINE ASSEMBLY CAUSING ELECTRICAL INTERFERENCE. SO THEY DISCONNECTED WHAT I PAYED A LOCAL PROFESSIONAL AUDIO SHOP $140 TO INSTALL 2 DAYS AFTER I GOT THE CAR. SO, LONG STORY SHORT, I GET IN THE VEHICLE ONLY TO SEE THAT MY FILL UP @ THE GAS STATION WAS GONE... THEY USED [XXX] NEAR 3/4 OF MY TANK OF GAS PUT OVER 100 MILES ON MY CAR AND I GET 2 BLOCKS AWAY FROM THE DEALER AND AT THE SAME LIGHT..... **** HAPPENS AGAIN!!!! TOOK IT RIGHT BACK TO THE DEALER. JUST GOT MY CAR BACK AFTER 13 DAYS IN THE SHOP AND I COULDN'T BE MORE PISSED! 4TH TIME I HAVE GONE TO PICK IT UP AFTER HEARING THAT THEY FIXED THE PROBLEM ONLY TO GET IN THE CAR, DRIVE IT, AND HAVE IT HAPPEN YET ANOTHER TIME! THEY EVEN TRIED TO TELL ME IT WAS MY RIGHT FRONT AXLE CAUSING THE PROBLEM THIS TIME AROUND. ( I JUST HAD THE LEFT FRONT AXLE REPLACED 2 MONTHS BACK AT ANOTHER DEALER) THROWING GREASE ON A CRANK SENSOR CAUSING MY CEL WITH DTC "P0106, P0236, P0340, P0344,P0365, P051B, P0532, P06A7, P08A9, P08B9" ...BLA BLA BLA... THEY DON'T KNOW WHAT THE PROBLEM IS BUT THEY KEEP WANTING TO TELL ME THEY FOUND THE PROBLEM! WHAT A WAIST OF BOTH OUR TIME. NOW THE CAR IS IN MY DRIVEWAY, WONT START, THROWING ABOUT 8 TO 12 CODES AND IM WAITING TO HEAR FROM FORD CUSTOMER CARE. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035172October 20, 2017
STEERING
BACKING OUT OF DRIVEWAY, STEERING BECAME VERY DIFFICULT, THE POWER STEERING DEFAULT LIGHT CAME ON. THIS HAS HAPPENED TWICE IN THE PAST. MY CAR HAS 80,000 MILES ON IT. I AM MORE THAN TICKED OFF BECAUSE THIS IS NOT THE ONLY PROBLEM I HAVE HAD WITH THIS CAR. LAST YEAR IT WAS MY TRANSMISSION COMPUTER THAT WENT OUT. THERE WAS A RECALL AND IT WAS REPAIRED, BUT I AM STILL HAVING PROBLEMS WITH THE TRANSMISSION PERFORMANCE. THEY SAY BUY AMERICAN MADE, BUT I WILL NEVER BUY ANOTHER FORD OF ANY KIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034472October 19, 2017
FUEL/PROPULSION SYSTEM
THE FUEL GAGE ON MY FORD FOCUS DOES NOT READ CORRECTLY. I'VE RAN OUT OF GAS MULTIPLE TIMES WHEN THE MILES TO E READ 40,72 AND EVEN 88. SINCE I'VE HAD THE CAR THE GAS LIGHT NEVER COMES ON BEFORE I RUN OUT OF GAS. I CALLED FORD AND WAS TOLD THAT I WOULD HAVE TO PAY A $90 FEE FOR THEM JUST TO ACCESS WHAT WAS WRONG WITH MY CAR. I'VE SEEN MULTIPLE POSTS FROM OTHER PEOPLE EXPERIENCING THE SAME ISSUE. IT DEFINITELY SHOULD BE ADDED TO THE RECALL LIST. THIS PROBLEM ALONE HAS CAUSED ME TO CONSTANTLY USE ROAD SIDE ASSISTANCE DUE TO RANDOMLY RUNNING OUT OF FUEL IN AREAS I WAS UNFAMILIAR WITH, WHICH COULD DEFINITELY BE A DANGEROUS SITUATION. I'M NOW AFRAID TO DRIVE AT NIGHT ALONE BECAUSE I'M NOT SURE IF I'LL MAKE IT TO MY DESTINATION WITHOUT RUNNING OUT OF GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034541October 19, 2017
STRUCTURE:BODY
CAR TAKEN TO DEALERSHIP FOR RECALL 16S30 TO REPLACE 4 DOOR LATCHES PER NHTSA WEBSITE. WHEN CAR RETURNED TO CUSTOMER ONLY STATED 1 LATCH REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034262October 18, 2017
UNKNOWN OR OTHER
THE [XXX] TRANSMISSION SHUDDER AND SHAKE FORD WON'T FIX IT AND IT'S BEEN IN THE SHOP NUMEROUS TIMES PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034267October 18, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WOULD HAVE TO ADD FUEL TO THE VEHICLE IN ORDER TO REGAIN POWER. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE VEHICLE'S PURGE SOLENOID FAILED AND CAUSED THE FUEL TANK TO COLLAPSE, WHICH INFORMED THE VEHICLE THAT THERE WAS NO FUEL. THE FAILURE THEN CAUSED THE VEHICLE TO STALL. THE CONTACT WAS INFORMED THAT THE PURGE VALVE SOLENOID, FUEL TANK, AND FUEL PUMP NEEDED THE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. *LN CONSUMER STATED FUEL GAUGE SHOWED 1/4 TO 1/8 IN TANK. COMPUTER REFLECTED 50 TO 70 MILES BEFORE FUEL NEEDED. FUEL LIGHT NEVER CAME ON. NORMAL DRIVING AND ALL OF A SUDDEN WOULD SHUT DOWN, OUT OF FUEL, RAN OUT OF GAS 3 TIMES. UPDATED 8/22/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034269October 18, 2017
FUEL/PROPULSION SYSTEM
THE PURGE VALVE OF THE FUEL SYSTEM WAS STUCK OPEN CAUSING THE PRESSURE DIFFERENTIAL TO CRUSH THE FUEL TANK BECAUSE OF THE VACUUM EFFECT. ALL OTHER PARTS OF THE FUEL SYSTEM HAVE BEEN OVERHEATED BECAUSE OF THE INCONSISTENT FUEL FLOW SO THEY ALL HAVE TO BE REPLACED.THE ENTIRE FUEL SYSTEM INCLUDING GAS TANK. THE CAR WOULD STALL OR WANT TO STALL WHILE DRIVING ON STREETS, STOPPED IDLING, AND DRIVING ON HIGHWAY CAUSING VERY DANGEROUS SITUATIONS. THIS WOULD OCCUR EVERYTIME YOU WOULD DRIVE VEHICLE.THE PROBLEM STARTED IN SEPTEMBER WITH NO WARNINGS AND FINALLY WAS SO BAD ON OCTOBER 13TH I HAD TO TAKE IT TO THE FORD DEALER TO GET EVALUATED THE CAR COULDNT BE DRIVEN ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034460October 18, 2017
VISIBILITY/WIPER
I OWNED THE VEHICLE 2 YEARS AND THEN REPLACED THE WIPER BLADES AT NAPA. THEN THEY STARTED STOPPING MIDWAY ON THE GLASS OR SLOWING AND STOPPING. I REPLACED THE BLADES WITH GENUINE FORD BLADES AT THE DEALER'S QUICK LANE, BUT THE PROBLEM CONTINUED. THE SERVICE DEPT. COULDN'T FIND ANY PROBLEM ON TWO VISITS, AND SAID IT HAS AN ADVANCED SENSOR SYSTEM AND "IT'S SUPPOSED TO DO THAT." I AM AFRAID THE WIPERS WILL GIVE OUT IN A STORM. THE SERVICE ADVISOR SNAPPED AT ME "IF YOU KEEP COMING BACK, WE MAY HAVE TO CHARGE YOU," EVEN THOUGH I HAVE TIME LEFT ON THE FULL WARRANTY. THIS IS A HAZARD, AND THEY SHOULD WARN PEOPLE THAT THE SYSTEM USES SO-CALLED SMART TECHNOLOGY, AND TO BE CAREFUL WHEN CHANGING THE BLADES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033978October 17, 2017
SUSPENSION
THE VEHICLE HANDLES HORRIBLY ON WET AND/OR ICY ROADS. WHEN STOPPED AT A TRAFFIC LIGHT OR SIGN AT EVEN A VERY SLIGHT INCLINE THE TIRES HAVE TROUBLE GETTING TRACTION. THIS IS THE WORST VEHICLE FOR WET/ICY ROADS I'VE EVER DRIVEN. IT IS ALSO THE FIRST, AND MOST LIKELY THE LAST, FORD I WILL OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033997October 17, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHEN INITIALLY STARTING THE VEHICLE, IT FAILED TO ACCELERATE AND MADE A NOISE AS IF IT WERE FORCING THE ENGINE TO GO INTO GEAR. WHEN THE VEHICLE REACHED 40 MPH, IT DROVE SMOOTHLY. THE FAILURE OCCURRED FOR APPROXIMATELY TWELVE DAYS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000....UPDATED 12/11/17 *BF THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER TWICE. THE CLUTCH WAS REPLACED THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. UPDATED 12/15/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034025October 17, 2017
UNKNOWN OR OTHER
THE CROSS TRAFFIC ALERT SYSTEM IS NOT WORKING CORRECTLY, THE DEALER HAS HAD THE CAR FOR A MONTH AND A HALF, FORD TOLD THE DEALER THEY NEW THE PROBLEM BACK IN FEBURARY 2017, I BOUGHT THE CAR IN JUNE 2017, THIS IS A SAFETY ISSUE FOR THE CAR AND FORD TOLD THE DEALER THAT THEY TURNED OFF THIS FEATURE FOR AN UNKNOWN REASON, I PAID FOR THIS EXTRA FEATURE AND THEY STILL SOLD THE CAR KNOWNING THIS FEATURE WASN'T WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034136October 17, 2017
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2008 FORD FOCUS. WHILE DRIVING 10 MPH, THE REAR PASSENGER DOOR OPENED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034182October 17, 2017
STEERING
WAS BEGINNING TO GET STEERING FAULT WARNING LIGHTS BACK IN LITTLE OVER A YEAR AGO. IT WOULD CORRECT AND WOULDN'T COME ON TILL LATER IN TIME. PROBABLY HAD 6-8 OCCURRENCES. ABOUT TWO WEEKS AGO I HAD NO STEERING AT ALL. TOOK IT TO MY LOCAL MECHANIC AND THEY SAID THE ELECTRONIC ASSIST HAS FAILED AND THE ENTIRE RACK & PINION NEEDED REPLACE. THE COMPLAINTS ARE SIMILAR ESPECIALLY WITH IN THE LAST YEAR. ATTENTION NEEDS TO BE GIVEN TO THIS SINCE EVEN OTHER FORD CARS ARE HAVING THE SAME PROBLEM AND BEING RECALLED. I CALLED FORD AND THEY SAID THERE IS NO RECALL OR NECESSARILY THE SAME PROBLEMS THAT I HAVE WITH MY CAR. THEY SAID I WOULD HAVE TO TAKE IT TO A FORD DEALER TO HAVE IT 'PROPERLY DIAGNOSE' TO DETERMINE IF 'MY' ISSUE CORRELATES WITH THE COMMON ONES OUT THERE. THAT ALSO WILL COST ME MONEY FOR DIAGNOSTIC. IF THEY READ ALL THE COMPLAINTS ON THE NHTSA THEY WILL SEE IT IS COMMON. MY MECHANIC TELLS ME IT IS GOING TO COAT ME $1900 TO REPLACE. THE PART AT FORD ALONE IS $1200. WE SHOULDN'T WAIT TILL SOMEONE GETS HURT TO SEE THE OBVIOUS THAT IT IS A PROBLEM. I NOTICED 3 MORE COMPLAINTS FOR THE SAME PROBLEM SINCE I HAVE CHECKED IT AT THE NHTSA A COUPLE OF DAYS AGO. FORD, CONSIDER THE CONSEQUENCES IF THIS ISN'T PROPERLY ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033932October 16, 2017
STEERING
4/01/2017 - STARTED UP THE CAR AND GET A WARNING MESSAGE THAT "STEERING ASSIST FAULT. SERVICE REQUIRED." LOST POWER STEERING, NEED A LOT OF EFFORT TO STEER WHILE DRIVE IS PARK. TURN ENGINE OFF AND TURN IT BACK ON AGAIN, POWER STEERING RESTORED, WORK NORMALLY. THEN HAPPEN AGAIN 9/23/2017 (TURN OFF AND ON ENGINE TO RESOLVE). BUT TODAY (10/16/2017), THE SAME SYMPTOM AND THIS TIME, TURN ON AND OFF ENGINE DOES NOT CLEAR THE PROBLEM. FORD DEALER SAID NEED TO PAY $2600 TO REPLACE THE STEERING RACK TO FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033935October 16, 2017
STEERING
STEERING WHEEL BECAME HARD TO MOVE AND WHILE DRIVING IT LOCKED UP, I HAD TO USE ALL MY FORCE TO GET WHEEL TO MAKE A SLIGHT MOVEMENT. THE CAR LEFT ME STRANDED DUE TO UNABLE TO DRIVING, STEERING WHEEL IS STUCK. IT HAPPENED IN A BUSY MAIN STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033946October 16, 2017
STEERING
WHEN I GO TO TURN MY CAR ON THE DASH READS STEERING MALFUNCTION AND THE WHEEL WON'T TURN. ONCE I HAVE RESTARTED MY CAR THE STEERING WORKS AGAIN. THERE IS NO RECALL ON THIS AND THERE IS NO WARRANTY COVERAGE IT COST ME $197 TO GET MY CAR REPROGRAMMED SO IT WON'T HAPPEN AGAIN. SEEMS LIKE A WASTE OF MONEY JUST TO GET IT REPROGRAMMED SO I DON'T GET INTO AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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