Ford Focus Complaints

22,326 consumer complaints on file.

#11040538October 27, 2017
POWER TRAIN
FORD HAS ISSUED NUMEROUS BULLETINS RELATED TO PROBLEMS WITH THE FORD FOCUS TRANSMISSION. OVER THE PAST FEW YEARS FORD HAS EXTENDED THE COVERAGE ON CERTAIN SYSTEMS. MY CAR TRANSMISSION FAILED, PREVENTING THE CAR FROM BEING DRIVEN FASTER THAN APPROXIMATELY 15 MPH (FIRST GEAR). THE DEALER COMPLETED A SOFTWARE REBOOT WHICH TEMPORARILY ADDRESSED THE PROBLEM BUT STATED THAT I NEEDED A NEW "CLUTCH PACK" (APPROXIMATELY $1,600). ALTHOUGH THE SOFTWARE REBOOT WAS COVERED UNDER ONE OF THE WARRANTY EXTENSIONS, THE CLUTCH PACK WAS NOT. APPARENTLY, THE SOFTWARE THAT TELLS THE SYSTEM WHAT TO DO IS COVERED, BUT THE HARDWARE IS NOT? I AM VERY DISAPPOINTED THAT FORD REFUSES TO FIX THE PROBLEM IN SPITE OF NUMEROUS ISSUES THAT HAVE BEEN IDENTIFIED AND DOCUMENTED. THE ISSUE/PROBLEM THAT I EXPERIENCED HAS BEEN WELL DOCUMENTED, BUT FORD REFUSES TO ADDRESS THE FACT THAT FAULTY DESIGN HAS CAUSED THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040545October 27, 2017
POWER TRAIN
WHEN STARTING FROM A STOPPED MODE THE CAR JERKS THROUGH 1ST AND 2ND GEARS. WHEN ACCELERATING QUICKLY IT IS HARD TO CONTROL THE CAR. TOOK TO DEALER (MAX FORD HARRISONVILLE, MO) AND HE SAID IT WAS THE ELECTRIC CLUTCH. THE 2012 AND 2013 HAD A CAMPAIGN WITH AN EXTENDED WARRANTY OF 7 YEARS OR 100K MILES TO REPLACE THE CLUTCH. HE DID NOT KNOW WHY MY 2014 WAS NOT COVERED SINCE IT IS THE SAME ENGINE AND CLUTCH. MY CAR HAS 67K MILES SO IS OUT OF THE BASIC WARRANTY. I CALLED FORD AND THEY COULD NOT GIVE A REASON AS TO WHY IT WAS NOT COVERED. SHORT OF SPENDING 1500 DOLLARS TO HAVE CLUTCH REPLACED I AM STUCK. I WAS TOLD BY DEALER THIS WOULD ONLY BE A TEMPORARY FIX ANYWAY BECAUSE THE CLUTCH ONLY LASTS ABOUT 30K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040644October 27, 2017
UNKNOWN OR OTHER
I WAS VERIFIYING ON INTERNET IF MY CAR HAD AN OPEN RECALL AND IT APPEARS THAT A DOOR LATCH WITH A FRACTURED PAWL SPRING. APPARENTLY A PREVIOUS OWNER HAD AN ISSUE WITH ONE OF THE DOOR NO CLOSING. NEED TO WORK THIS SITUATION AS SOON AS POSSIBLE, TRYING TO TRANSPORT MY CAR OVER SEAS IN LESS THAN A MONTH AND THEY WONT DO IT IF THE CAR HACE AN OPEN RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039908October 26, 2017
STEERING
I STARTED MY CAR AND BEGAN PULLING OUT OF MY PARKING SPACE WHEN THE CAR STEERING BECAME VERY HARD TO STEER, THE CAR FELT LIKE IT WAS GOING TO STALL OUT, AND AN ERROR MESSAGE CAME ON THAT SAID "STEERING ASSIST FAILURE SERVICE REQUIRED". I HAD NOT FULLY PULLED OUT OF MY PARKING SPACE, SO I TURNED OFF THE CAR AND LET IT SIT FOR A FEW MINUTES. I STARTED THE CAR AGAIN, AND THE MESSAGE DID NOT APPEAR WHEN I BEGAN DRIVING THE 2ND TIME. I AM VERY SCARED THAT THIS COULD HAPPEN WHILE I AM DRIVING ON A BUSY ROAD AND CAUSE AN ACCIDENT. I HAVE SEEN SEVERAL OTHER FORD CARS BEING RECALLED DUE TO THIS ISSUE FOR THE SAME YEAR, BUT NOT THE FOCUS. I HAVE ALSO SEEN NUMEROUS COMPLAINTS ONLINE FOR THIS SAME ISSUE. THIS STEERING ASSIST FAILURE NEEDS TO BE INVESTIGATED AND RECALLED FOR SAFETY OF 2012 FORD FOCUS DRIVERS, THEIR PASSENGERS, AND OTHER DRIVERS ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039921October 26, 2017
POWER TRAIN
CAR FAILS TO SHIFT INTO GEAR WHEN ACCELERATING, CAR WILL NOT 'GO' IN SOME INSTANCES WHEN THE GAS PEDAL IS PUSHED, 'GRINDING' NOISE COME FROM ENGINE WHEN SHIFTING GEARS, WILL HESITATE OR 'SHUDDER' WHEN YOU ACCELERATE, RPM'S WILL GO VERY HIGH IN THE 7000 RANGE BEFORE SHIFTING INTO GEAR, WILL FAIL TO GO INTO GEAR WHEN SHIFTING FROM REVERSE TO DRIVE AND CAR WILL CONTINUE TO ROLL BACKWARDS UNTIL YOU STOP AND IT FINALLY FINES A GEAR. HAVE PULLED OUT FROM A SPOTLIGHT, 4-WAY OR FROM A PARKING LOT AND CAR WOULD NOT GO. THIS HAS CAUSED US TO ALMOST BE REAR-ENDED SEVERAL TIMES. THIS HAS HAPPENED TO BOTH MY HUSBAND AND I. HAD TO PULL OVER ON THE SHOULDER OF AN ENTRANCE RAMP WHEN ATTEMPTING TO GET ON HIGHWAY BECAUSE THE CAR WOULD NOT SHIFT AND GO. THIS ISSUES ARE A HAZARD AND WE HAVE TAKEN IT IN 3 TIMES TO TWO DIFFERENT DEALERSHIPS AND THEIR RESPONSE IS THEY CAN'T DUPLICATE THE CONCERN. WE BOUGHT THE VEHICLE AT THE OF MARCH 2017 BRAND NEW AND IT HAS BEEN IN THE SHOP AND NOT IN OUR POSSESSION FOR A TOTAL OF 25 DAYS SO FAR. WE WILL NO LONGER PUT OUR CHILDREN IN THIS CAR FOR THE FEAR OF BEING INJURED OR KILLED. DEALERSHIP HAS NEVER PROVIDED US ANY TYPE OF PAPERWORK AND WE HAVE A CURRENT CASE WITH CORPORATE, BUT THEY REFUSE TO HELP IN ANY WAY UNTIL THEY GET A DIAGNOSIS OF SOME KIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040032October 26, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE LOST POWER. THE VEHICLE WAS TOWED TO HEMBORG FORD (1900 HAMNER AVE, NORCO, CA 92860) WHERE IT WAS DIAGNOSED THAT THE CLUTCH ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT IT WOULD BE UP TO THE DEALER TO DETERMINE IF IT WAS A MANUFACTURER ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040210October 26, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 25 MPH, THE REAR DRIVER SIDE DOOR OPENED INDEPENDENTLY. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD TO CLOSE THE DOOR, BUT IT FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO PAACO AUTOMOTIVE GROUP (1411 W MARSHALL AVE, LONGVIEW, TX 75604, PHONE NUMBER: (903) 242-8800). THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY AND WAS ADVISED TO CALL THE FORD DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 72,021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039513October 25, 2017
VISIBILITY/WIPER
VEHICLE'S WINDSHIELD WIPERS COME ON SPONTANEOUSLY WITHOUT TURNING THEM ON AT THE SWITCH. WIPERS WILL NOT TURN OFF WHEN THIS HAPPENS. WIPERS CONTINUE TO STAY ON EVEN WHEN VEHICLE ENGINE IS POWERED OFF. THE ONLY WAY TO KEEP THIS FROM HAPPENING IS TO REMOVE THE WIPER FUSE, WHICH IS NOT SAFE IN CASE WIPERS ARE NEEDED. VEHICLE IS AT DEALERSHIP NOW. DIAGNOSES: NEGATIVE MONITORING SENSOR NEEDS REPLACED. AGAIN, THE DEALERSHIP IS NOT COVERING THIS UNDER THE EXTENDED WARRANTY, SO COSTS FOR REPAIR WILL COME OUT OF POCKET. REGARDLESS OF COST THIS IS A HUGE SAFETY ISSUE SINCE THE WIPERS RUNNING WHEN NOT NEEDED CAN CAUSE DISTRACTIONS AND DAMAGE TO THE WIPER BLADES WHEN THEY ARE RUNNING ON A NON-WET SURFACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039510October 25, 2017
POWER TRAIN
VEHICLE HAS AN AUTOMATIC TRANSITION BUT DOES NOT TRANSITION FROM ONE GEAR TO THE NEXT PROPERLY. WHEN ACCELERATING FROM A STOP, THE VEHICLE JERKS BEFORE THE TRANSMISSION SWITCHES GEARS. THE "CLUTCH" HAS BEEN REPLACED BY THE DEALERSHIP ONE ALREADY AS "DEFECTIVE". THIS WAS APPROXIMATELY A YEAR AND A HALF AGO. NOW THE PROBLEM IS HAPPENING AGAIN. VEHICLE IS AT DEALERSHIP HAVING THE EXACT SAME REPAIR DONE. MAJOR DEVALUE TO VEHICLE AND CONCERNED THIS WILL JUST HAPPEN AGAIN SINCE THE CAR IS LESS THAN 3 YEARS OLD AND IS ALREADY HAVING THE THIRD CLUTCH INSTALLED (INCLUDING ORIGINAL).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039511October 25, 2017
AIR BAGS
AIRBAG LIGHT INTERMITTENTLY COMES ON. VEHICLE IS AT DEALERSHIP WHO STATES IT'S NOT COVERED ON WARRANTY DESPITE PURCHASING EXTENDED WARRANTY GOOD FOR 125K MILES OR 7 YEARS. DIAGNOSIS IS THE "PIGTAIL KIT" NEEDS REPLACED. THEY STATED SINCE IT'S AN "ELECTRICAL" ISSUE AND NOT AN ISSUE WITH THE ACTUAL AIRBAGS, IT'S NOT COVERED BY WARRANTY. THE ELECTRICAL ISSUE BASICALLY MEANS THE CAR DOESN'T KNOW WHEN TO DEPLOY THE AIRBAG, WHICH IS A HUGE SAFETY ISSUE. THE CAR HAS BEEN AT THE FORD DEALERSHIP REPAIR SHOP BEFORE FOR THIS PROBLEM, BUT THEY "COULDN'T DIAGNOSE THE PROBLEM BECAUSE THE LIGHT WAS NOT ON DURING THE TIME THE CAR WAS AT THE SHOP."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039629October 25, 2017
ENGINE
AS I AM DRIVING AND THE CAR WANTS TO SHIFT GEARS THE TRANSMISSION SLIPS A BIT. THERE IS A LAG FOR THE TURBO TO KICK IN. WHEN STOPPED AT A STOP LIGHT THE ENGINE TURNS OFF WHICH IS NORMAL, BUT WHEN YOU LET GO OF THE BRAKE FOR THE ENGINE TO START BACK UP, THE CAR JUMPS AS IT I JUST PUSHED THE GAS PEDDLE. THIS RECENTLY HAS STARTED TO HAPPEN. I BROUGHT THIS TO THE ATTENTION OF A DEALERSHIP WHERE MY CAR IS SERVICED BUT THEY CAN'T FIND THE ISSUE AS TO WHY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039796October 25, 2017
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
SYNC MODULE FAILED. COSTING $1000 TO FIX. A SMOG PART FAILURE RESULTED IN FORD WANTING 2000 TO REPAIR AND REPLACE THE FUEL TANK. THE CLUTCH FAILS TO ENGAGE ON LOW SPEED TURNS CREATING A LOSS OF CONTROL. FORD FIXED WITH THE RECALL. STEERING FAULT DETECTED MAKING IT NEAR IMPOSSIBLE TO STEER THE CAR. RECALL IS AVAILABLE ON OTHER MODELS BUT NOT FOCUS. ANOTHER 1000 TO FIX IT. FORD IS UNSAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11036019October 24, 2017
STEERING
WHEN I PARKED MY CAR IT WAS IN PERFECT WORKING CONDITION. THE CAR SAT FOR A FEW DAYS AND WHEN I WENT TO GO DRIVE IT AGAIN THE STEERING WHEEL WAS LOCKED UP WHILE THE CAR WAS ON THEN IT UNLOCKED AFTER A FEW SECONDS. WHEN I TURNED THE WHEEL BOTH WAYS THERE WAS A WEIRD NOISE (LIKE TIRE ON THE PAVEMENT BUT WORSE) AND A GRINDING/VIBRATION IN THE STEERING WHEEL. I DROVE THE CAR ANYWAYS THINK MAYBE IT JUST NEEDING TO BE DRIVEN AFTER JUST SITTING. WHILE ONLY A 100 YARDS DOWN THE ROAD (CITY STREET) THE STEERING WHEEL LOCKED UP FOR A SECOND THEY UNLOCKED. HAD MY DAD LOOK AT MY CAR AND DRIVE IT TO MAKE SURE I WASN'T CRAZY AND HE COULDN'T FIND ANYTHING VISUALLY BUT SAID IT WASN'T RIGHT. TOOK TO DEALERSHIP THE NEXT MORNING. THE DEALERSHIP HAD NO IDEA WHAT WAS WRONG WITH MY CAR. ALL THE TECHNICIAN AND EVEN THE MANAGER WAS STUMPED. NOT A GOOD SIGN. THEY HAD TO CONTACT THE HELP DESK FOR ASSISTANT. THEY FINALLY GOT AN ANSWER 4 DAYS LATER THAT THE STEERING RACKING PIN WAS BAD AND NEEDED TO BE REPLACED. IT WAS OUT OF WARRANTY OF COURSE SO THE COST OF PART IS GOING TO BE ABOUT $1900 PLUS LABOR SO I LOOKING AT AROUND $2100. I WAS ABLE TO GET COST TO ONLY BE $560 AS A GOODWILL COST FROM THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039150October 24, 2017
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS ELECTRIC. WHILE THE GEAR SHIFTER WAS PLACED IN REVERSE, THE STEERING WHEEL INADVERTENTLY LOCKED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MCLAUGHLIN (950 N MAIN ST, SUMTER, SC 29150 (803) 773-1481) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039162October 24, 2017
FUEL/PROPULSION SYSTEM
WHILE DRIVING THE CAR ON I395 SOUTH, THE CAR SUDDENLY STALLED AND WOULDN'T NOT START BACK UP. HAD IT TOWED TO THE CLOSEST FORD DEALER AND IT TURNED OUT TO BE A FUEL BUMP FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039173October 24, 2017
POWER TRAIN
I NOTICED THAT MY FORD FOCUS AUTOMATIC WAS DRIVING HESITANTLY/ SHUDDERING/ DELAYED GEAR SHIFTING, THE SAME SET OF PROBLEMS FOR WHICH MY CAR GOT A RECALL REPAIR 13 MOS. AGO IN WHICH THE CLUTCH AND SEALS WERE REPLACED. I TOOK MY VEHICLE IN TO THE DEALERSHIP SERVICE DEPT. WHERE THEY DISCOVERED THE SAME REPLACEMENTS NEED TO BE DONE AGAIN. COST QUOTE: $1500. THEY CLAIM IT'S NOT COVERED BY THE RECALL AND NOT UNDER EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039167October 24, 2017
FUEL/PROPULSION SYSTEM
NOTICED FUEL GAUGE INACCURATE, MILES TO EMPTY INACCURATE, ENGINE CUTTING OUT WHILE COASTING TO STOP, FEELING GAS PEDAL UNRESPONSIVE OR SUDDENLY FUELING ENGINE UNEXPECTEDLY. LEARNED FROM VEHICLE INSPECTION AT DEALERSHIP SERVICE DEPT. THAT FUEL TANK IS "DELAMINATED" AND DEFORMED, AND TANK, VALVE AND FUEL PUMP ALL NEED REPLACING. COST: $1500. NOT CONSIDERERED UNDER WARRANTY EVEN THOUGH, ACCORDING TO THEM, THIS IS A MANUFACTURING FLAW DESCRIBED BY A TSB YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039202October 24, 2017
POWER TRAIN
WHEN LEAVING THE REST AREA I HAD SEVERE SHUTTERING AND CRUNCHING SOUNDS FROM THE TRANSMISSION. I LOST THE USE OF GEAR 2 AND GEAR 6. I HAD TO GO 200 MILES TO GET HOME WITH A TRANSMISSION THAT WOULD NOT GO INTO THE LAST GEAR. MY ENGINE WAS REVVING JUST TO GO 65MPH. THE NEXT DAY ON THE WAY TO THE DEALER I LOST GEAR 2 ON A LEFT TURN AND BARELY AVOIDED A COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039283October 24, 2017
POWER TRAIN
WHEN VEHICLE IS IN A STOPPED POSITION AT FOR EX: A RED LIGHT AND YOU GIVE IT A LITTLE GAS TO MOVE - THE VEHICLE WILL LUNGE FORWARD OUT OF CONTROL - THE VEHICLE WILL ALSO ACCELERATE ON ITS OWN AND DECELERATE ON ITS OWN - AND GEARS ARE SPUTTERING - THIS IS A SERIOUS SAFETY HAZARD - WAS TAKEN TO FORD DEALERSHIP FOR REPAIR AND WAS TOLD ITS OPERATING NORMALLY. AND THESE PROBLEMS CONTINUE TO HAPPEN - THERE ARE CURRENT CLASS ACTION SUITS AGAINST FORD FOR FAULTY TRANSMISSIONS - MY DEALERSHIP AND FORD CORP REFUSE TO DO ANYTHING TO REMEDY THIS ISSUE -
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035717October 23, 2017
ELECTRICAL SYSTEM
OUR CAR IN 2017 WHILE DRIVING ON ROAD SUDDENLY STOPPED WITH ALL THE DASHBOARD LIGHTS ON. CAR GOT STUCK AND WE COULD NOT START ENGINE IN NEXT FEW MINS. AFTER FEW MINS EVERYTHING BACK TO NORMAL. WE STARTED DRIVING AGAIN. AND DID NOT HAVE THAT PROBLEM AGAIN FOR A WHILE. FAST FORWARD TO OCTOBER 2018 IT HAS DONE IT 3 TIMES NOW WHERE THE LIGHTS COME ON WHILE DRIVING AND IT DIES NO POWER AT ALL I HAVE TO PUT IN PARK AND TURN OFF. IT THEN NORMALLY STARTS RIGHT UP AGAIN. THIS STOPS IN THE MIDDLE OF TRAFFIC IN BUSY STREETS NEVER KNOW WHEN IT IS GOING TO HAPPEN. TOOK CAR TO LOCAL SHOP. THEY SAID SERIOUS PROBLEM BIT WHERE THEY COULD NOT DIAGNOSE. NEXT WENT TO FORD DEALER. SAME ISSUE HAPPENED IN FRONT OF THEM . THEY TOLD ME IT COULD BE IGNITION AS IT WAS OFF A LITTLE BUT THAT IT WOULD NOT START SO THAT WOULD NOT BE THE PROBLEM WITH IT DYING WHILE DRIVING. BUT AGAIN SAME PROBLEM. WE CALLED THEM AGAIN AND THIS TIME THEY HAD SIMILAR EXPERIENCE WHILE DRIVING CAR BACK TO SHOP. BUT AFTER GOING THERE THEY COULD NOT REPRODUCE PROBLEM. SO THEY SAID TO TAKE CAR BACK BUT ADVISED TO BE CAREFUL WHILE DRIVING AS CAR MIGHT STOP ANYTIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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