Ford Focus Complaints

22,326 consumer complaints on file.

#11047152November 18, 2017
ENGINE, POWER TRAIN
I PURCHASED THE CERTIFIED PRE-OWNED FORD IN 2014 AND IN 2016 HAD TO IT IN FOR SERVICE ON A CLUTCH ASY- SENSOR TURBI ISSUE. AFTER A FEW WEEKS THE VEHICLE WAS RETURNED. THE AFOREMENTIONED HAPPENED AGAIN AND WAS TAKEN IN FOR THE 2ND TIME FOR THE CLUTCH ASY-SENSOR TURBI ISSUE. ON 11/17/2017 IT WAS DIAGNOSED WITH THE SAME ISSUES FOR THE 3RD TIME, THIS TIME I WAS TOLD ITS OUT OF WARRANTY. I EXPLAINED THAT THE VEHICLE HAD THIS ISSUES TWO PRIOR TIMES AND THE CLUTCH SYSTEM WAS DEFECTIVE. I WAS THEN TOLD TO TAKE THE MATTER UP WITH CORPORATE. I ALSO LOCATED A CLASS ACTION LAWSUIT AGAINST FORD FOR THE SAME ISSUES AM FACING. PLEASE HELP HOLD FORD RESPONSIBLE FOR INSTALLING DEFECTIVE CLUTCH SYSTEMS IN THEIR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047166November 18, 2017
AIR BAGS
AIR BAG INDICATOR LIGHT ON DASHBOARD WAS INTERMITTENT AT FIRST DEPENDING ON TEMPERATURE AND HUMIDITY, BUT FOR PAST TWO YEARS IT HAS BEEN ON CONSTANTLY. HAVE CHECKED WIRING HARNESS UNDERNEATH FRONT PASSENGER SEAT SINCE I WAS TOLD IT WAS A LOOSE CONNECTION CAUSING THE LIGHT TO COME ON. THIS SEEMED TO FIX THE ISSUE AT TIMES, BUT NO LONGER DOES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047247November 18, 2017
ELECTRICAL SYSTEM
WHENEVER I TAKE OFF FROM STOPPING THE CAR ACTS LIKE IT'S TRYING TO CATCH UP WITH THE ENGINE AND GEARS. THIS HAPPENS ALMOST EVERY TIME I ACCELERATE AFTER COMING TO A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046998November 17, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 50 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. IN ADDITION, THE CONTACT OBSERVED THAT THE FUEL GAUGE WAS ON ONE FOURTH OF A TANK. LATER, THE FUEL GAUGE INDICATED A FULL TANK WHEN THE CONTACT HAD NOT FILLED UP THE VEHICLE. THE CONTACT CALLED AAA WHO STATED THAT DUE TO THE INDICATORS ILLUMINATING, THE CONTACT SHOULD ADD FUEL. THE CONTACT ADDED FUEL AND THE VEHICLE STARTED ON THE FIRST ATTEMPT. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE CONTACT WAS REFERRED TO NHTSA. WHEN THE CONTACT SHUT OFF THE VEHICLE, IT RESPONDED AS IF IT WOULD NOT RESTART. THE CONTACT CURRENTLY ADDS FUEL WHILE THE VEHICLE IS IDLING. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046639November 16, 2017
POWER TRAIN
WAS IN STOP AND GO TRAFFIC DUE TO AN ACCIDENT FOR 40 MINS. AT ONE POINT MY CLUTCH PEDAL GOT STUCK DOWN TO THE FLOOR AND WOULD NOT COME BACK UP YET THE CLUTCH WAS STILL ENGAGED AND BURNING. THE BURNING SMELL SO SO BAD. I MANAGED TO REACH DOWN AND PULL THE CLUTCH PEDAL UP WITH MY HAND. ONCE I DID THAT I WAS ABLE TO PUT IT IN FIRST AND DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046882November 16, 2017
STEERING
UPON BACKING OUT OF MY DRIVEWAY, I ATTEMPTED TO TURN MY STEERING WHEEL TO DIRECT MY VEHICLE IN THE DIRECTION OF TRAFFIC. THE STEERING WHEEL WOULD NOT EASILY TURN, AND A GRINDING NOISE COULD BE HEARD INSIDE AND OUTSIDE OF THE VEHICLE. AS I PULLED FORWARD THE STEERING WOULD STICK, RESISTING CHANGES IN DIRECTION, THEN BREAKING LOOSE ON OVERCORRECTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046180November 15, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
DUAL CLUTCH AND ELECTRICAL WIRING HARNESS SHIFTED TRANSMISSION IN DRIVE WHEN I WAS IN PARK RESULTING THE CAR WRECKING INTO MY GARAGE. CANISTER PURGE VALVE STUCK OPEN RESULTING IN LOW FUEL PRESSURE CAUSING THE VEHICLE TO STALL WHEN DRIVING ON THE HIGHWAY. SEVERAL OCCASIONS THE CAR GAVE ME INACCURATE GAS MILEAGE MILES TO EMPTY CAUSING ME TO BECOME STRANDED.TRANSMISSION SHUTTER WHEN THE VEHICLE IS OFF BUT YOU OPEN A DOOR OR TURN ON A LIGHT. TRUNK CAME OPEN WHILE I WAS IN THE CAR WASH. ANOTHER NCIDENT ALMOST CAUSING ME TO WRECK WHEN I WSS BRAKING THE CAR ACCELERATED. DEATH TRAP!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11046150November 14, 2017
STEERING
ABILITY TO TURN HEAVILY DEGRADED; LOUD SQUEALING WHEN TURNING THE STEERING WHEEL; STRONG FORCE REQUIRED TO MAKE TURNS; LOSS OF POWER STEERING; UNSAFE TO DRIVE; FORD DEALERSHIP DIAGNOSED FAILED RACK AND PINION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045522November 13, 2017
STEERING
THE METALLIC TRIM ON THE COLUMN IS PEELING, EVER SO SLIGHTLY, BUT ENOUGH TO HAVE LEFT MY KNUCKLES AND FINGERS BLOODY AND IN PAIN ON MORE THAN ONE OCCASION WHEN I TURN. I ASKED THE FORD DEALER FOR HELP, HOWEVER, WAS TOLD I NEED TO SPEND $500 FOR A NEW CONSOLE. THIS IS A SAFETY HAZARD I THINK FORD SHOULD FIX. I REALLY LIKE MY CAR, BUT I AM NOT HAPPY THAT MY CAR IS CUTTING ME WHEN I TURN THE WHEEL. I HAVE TO HOLD THE STEERING WHEEL AND I HAVE TO TURN THE WHEEL. I PRAY I DON'T GET INTO A TRAFFIC ACCIDENT BECAUSE MY FINGERS ARE BEING SLICED WHILE I TURN. I FIRST WAS CUT IN JULY, AROUND THE 4TH AND I WASN'T SURE HOW IT HAPPENED. THEN IT HAPPENED AGAIN ON SEPTEMBER 15 AND THEN SEPTEMBER 26. THEN AGAIN A FEW DAYS AGO. I HAVE TO BE EXTREMELY CAUTIOUS WHILE MY CAR IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045565November 13, 2017
STEERING
I STARTED THE CAR AND THE STEERING MALFUNCTION ASSIST LIGHT WAS ON AND THE POWER STEERING WAS COMPLETELY OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045597November 13, 2017
POWER TRAIN
I HAVE HAD TRANSMISSION ISSUES WITH THIS VEHICLE SINCE ABOUT THE 10,000 MILE MARK. THE CAR SHUTTERS AND SHAKES WHEN ACCELERATING AND LOOSES POWER. IT WILL BARELY PULL HILLS AND AT TIMES WHEN DRIVING THE CAR WILL NOT SHIFT INTO GEAR AND THE RPMS HAVE REVED ABOVE 5000 AND IF I DIDN'T SHIFT INTO NEUTRAL I'M AFRAID THE MOTOR WOULD HAVE BLOWN. THIS OCCURRED WHEN I WAS MERGING INTO TRAFFIC ON THE INTERSTATE AND NEARLY CAUSED AN ACCIDENT. THERE HAS BEEN A WARRANTY EXTENSION BY YOU ALL FOR CERTAIN MODELS OF THIS VEHICLE BUT NOT ALL. I WOULD REQUEST YOU GUYS EXTEND THE WARRANTY TO ALL MODEL YEAR FORD FOCUS AS THE ISSUE SEEMS TO BE THE CLUTCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045612November 13, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 35 MPH AND MERGING OFF A RAMP, THE VEHICLE BEGAN TO SHAKE VIOLENTLY AND SHIFTED TO NEUTRAL INDEPENDENTLY AND WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SHOULDER LANE, SHUT OFF, AND RESTARTED. THE VEHICLE WAS ABLE TO RESTART, BUT THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO MORRISTOWN FORD (1112 W MORRIS BLVD, MORRISTOWN TN, 37813) WHERE IT WAS DIAGNOSED THAT THE SEALS IN THE CLUTCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045617November 13, 2017
POWER TRAIN
FROM A STOP, TRANSMISSION HESITATES WHILE SHIFTING THROUGH THE LOWER GEARS. WHEN THIS HAPPENS, I GET A SHUDDERING IN THE VEHICLE THAT DOESN'T STOP UNTIL THE TRANSMISSION SHIFTS AGAIN. VEHICLE HAS 35,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045793November 13, 2017
SUSPENSION
THE BOTTOM OF MY SUBFRAME IS COMPLETELY RUSTED OUT. I CALLED FORD DEALER AND THEY TOLD ME IT IS BECAUSE OF THE AREA I LIVE IN THE VEHICLE HAS 151239 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045296November 11, 2017
POWER TRAIN
WHEN REVERSING CAR OUT OF PARKING SPOTS CAR HESITATES. CAR HESITATES WHILE DRIVING. CAR STOPS IN MIDDLE OF ROAD. CAR SHUDDERS AND HESITATES TO PICK UP SPEED. CAR SOMETIMES WILL NOT PICK UP SPEED. I HAVE BEEN TOLD TO PICK UP MY CAR THREE TIMES FROM FORD AUTO BODY SHOP THIS WEEK AND TOOK IT BACK WITHIN MINUTES AFTER BECAUSE IT IS NOT WORKING STILL. THEY REPLACED MY CLUTCH TWICE AND OTHER PARTS INSIDE OF THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045360November 11, 2017
UNKNOWN OR OTHER
I AM AWARE THAT THE 2013 AND 2014 FORD FOCUS' HAVE A ISSUE THAT WAS RECALLABLE. MY 2015 FORD FOCUS HAS THE SAME ISSUE. DURING THE TRANSITION FROM 1ST TO 2ND GEAR THE CAR SHUTTERS WHICH INDICATES A TRANSMISSION ISSUE. I AM WORRIED THE TRANSMISSION WILL GO OUT OR CAUSE ME TO WRECK IN THE FUTURE. AGAIN, I DO KNOW THAT PREVIOUS YEAR CARS OF THE SAME MAKE AND MODEL HAVE THE SAME PROBLEM AND WERE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045048November 9, 2017
STEERING
STEERING ASSIST FAULT LIGHT CAME ON PERIODICALLY OVER PAST 5 THOUSAND MILES, MENTIONED DURING LAST VISIT. NOW IT CAME ON AND WON'T CLEAR. HAVE READ OF MANY PEOPLE WITH 2012 FORDS WITH THIS ISSUE. THIS IS SECOND PROBLEM WITH CAR, HAVE ALSO HAD CLUTCH REPLACED TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044827November 9, 2017
POWER TRAIN
MY TRANSMISSION HAS BEEN HAVING ISSUES WHILE DRIVING FOR A LONG TIME AND NOW HAS GONE OUT. WHEN I WOULD DRIVE IT WOULD SKIP IN FIRST GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044893November 9, 2017
STEERING
THE POWER STEERING (ELECTRIC STEERING ASSIST) FAILS INTERMITTENTLY AND WITHOUT WARNING. THIS OCCURS EITHER HOT OR COLD. IT OCCURS WITH VEHICLE STATIONARY AND IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044983November 9, 2017
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, VEHICLE SPEED CONTROL
CAR HAS ALREADY SHUT DOWN WHILE DRIVING TWICE ,A YEAR AND A HALF AGO. I TOOK IT TOPATRICK ST. FORD, IT SHUT DOWN AGAIN IN PARKING LOT, HAD TO PUSH IT INTO GARAGE. THEY SUPPOSEDLY FIXED A SENSOR RECALL. DID NOTHING TO THE UNBELIEVABLE SHAKING AND SHUTTERING RECALL. 3 WEEKS AGO WHEN I LEFT WORK, I NOTICED INSTRUMENT PANEL WAS BLACK, SAID NO GAS, 0 MPH, AND SO FORTH. BLINKERS WOULDN'T WORK ON INSIDE BUT THE DRIVER BEHIND ME COULD SEE ME SIGNALING FROM BEHIND ME. PULLED INTO CONVENIENT STORE , TURNED CAR OFF, WENT INSIDE, CAME BACK AND CAR WOULDN'T START AT ALL. HAD IT TOWED TO SAME BERTE WOLFE FORD , THEY TOLD ME IT WAS ELECTRICAL WIRING ISSUES AND IT WOULD BE 380$ , THEY CALLED BACK NEXT DAY AND SAID 500$ MORE. I TOLD HIM TO STOP AND I WOULD PAY THO 380$ AND HAVE IT LOOKED AT SOMEWHERE ELSE BUT IF I DID AND OTHER PLACE SAID IT WAS FORD'S ACCOUNTABILITY I WOULD BE BACK. SALES MANAGER J.C. ASSURED ME HE WOULD REIMBURSE ME EVERYTHING IF THAT WAS THE CASE. I TOOK IT TO COPLEYS IN CHAS WV AND JAY RUSS HOOKED UP HIS COMPUTER AND SAID , LOOKS LIKE FORD OWES YOU. THEY SHOULD OF FIXED THE PROBLEM LAST TIME IT WAS WITH THEM AND HE COULDN'T WORK ON IT BECAUSE IT WAS FORD PARTS AND SHOULD BEEN FIXED FREE. I NEED MY CAR FIXED BEFORE SOMEONE GETS INJURED. THEY HAVE BEEN AWARE OF THIS AND KEEP DENYING IT. IT'S MOST COMPLAINED CAR OF THAT YR. MULTIPLE FSA'S AND ELECTRICAL RECALL ALONG WITH SHUTTER LAWSUIT. NEW CARS ON LIST INCLUDE MY YEAR , 6 SPEED AUTO TRANSMISSION AND MICHIGAN ASSEMBLY PLANT. JUST FROM ME MENTIONING THOSE THINGS TO J.C. , HE TOOK MY BILL FROM 380$ TO 240$ . SEEMED FISHY TO ME , THAT'S WHY I WANTED A SECOND OPINION AND TOOK IT ELSEWHERE AND I FOUND OUT PRETTY MUCH WHAT I EXPECTED. CAR WAS 13000$ PAID OFF AND HAS BEEN NOTHING BUT A SHUTTERING POSSIBLE DEATHTRAP ON WHEELS. I'M JUST FORTUNATE IT HASN'T SHUTDOWN AND LOST STEERING GOING ON A BUSY INTERSTATE.REF: TSB16-0044
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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