Ford Focus Complaints

22,326 consumer complaints on file.

#11051369November 29, 2017
STRUCTURE:BODY
REAR DRIVERS SIDE DOOR WILL NOT LATCH OR OPEN. ONCE OPENED IT WILL NOT CLOSE AGAIN CAUSING THE DOOR TO COME OPEN WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048873November 28, 2017
POWER TRAIN
WHEN ACCELERATING FROM A COMPLETE OR ALMOST COMPLETE STOP THE CAR JERKS/ HESITATES FROM FIRST GEAR TO SECOND GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050912November 28, 2017
STEERING
STARTED GETTING RANDOM STEERING ASSIST FAULTS WHEN STARTING CAR. WOULD SHUT CAR OFF AND RESTART CAR AND EVERYTHING WOULD BE FINE. STARTED CAR AND TO WORK ON MONDAY MORNING WITHOUT ANY ISSUES. WENT TO START CAR AT LUNCH TIME AND GOT THE STEERING ASSIST FAULT AGAIN. TURNED OFF CAR AND RESTARTED - PROBLEM STILL THERE. NO POWER STEERING AT ALL NOW. HAD TO CAREFULLY DRIVE CAR TO DEALER WITHOUT ANY POWER STEERING. CAR IS PRESENTLY AT FORD DEALERS AWAITING SERVICE. CAR HAS ABOUT 84,000 MILES. THE CONSUMER REQUESTED A RECALL FOR THE ELECTRONIC RACK AND PINION.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051111November 28, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
ALL LIGHTS COME ON AND THE TRANSMISSION JERKS AND HAZING IN MOVEING AND THE ELECTRIC WITH THE TRUNK AND LIGHTS AND THE DOORS AND THE ALARM. BEEN HAVING PROBLEMS FOR ABOUT A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051123November 28, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
I BOUGHT THIS CAR AT HONDA IN ARLINGTON OFF OF 20 HWY IN 2013 I TOOK IT BACK WHEN I BOUGHT IT THAT WAS PRE USED , AND THEN IT SEEM LIKE THEY DID NOT WANT IT BACK AND NEVER WANT TO FIX IT . AND THE TRANS MISSION IS NOT WANT TO PUT DUE TO A LOUD NOISE, AND THEN THE TRUCK WANT OPEN AND THE LIGHT WANTED GO OFF AND THE ALARM WANT COME ON, TAKEN TO DON DAVIS AND THEY WANT TO CHARGE ME AND I AM DISABLE, AND I HAVE MY LITTLE GRANDCHILD THAT IS 6 MONTHS OLD AND SHE RIDE EVERYDAY AND I HOPE WE DON'T GET IN THIS CAR. PLEASE HELP US I HAVE PUT THIS ON MANY TIMES. THE DOOR WAS A RECALL AND WHEN TO DON DAVIS AND THEY ARE HAVE WAY FIX. PLEASE HELP!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048539November 27, 2017
AIR BAGS, POWER TRAIN
THE 2014 FORD FOCUS HAS SEVERAL ISSUES. THE POWER SHIFT TRANSMISSION IS A COMPLETE DISASTER. IT JERKS, BUCKS, SHUDDERS, DELAYS SHIFTING, AND HAS AN ERRATIC SHIFTING PATTERN. THE UNEVEN AND ERRATIC SHIFTING CAUSES GAS MILEAGE TO FLUCTUATE BETWEEN 20 MPG AND 28 MPG.(ACTUAL NOT AVERAGE-AVERAGE IS SOMEWHERE BETWEEN 23 AND 25 MPG). THERE IS NEVER BETTER GAS MILEAGE THAN 28 MPG. THIS IS UNACCEPTABLE FOR A 4 CYLINDER VEHICLE THAT IS ADVERTISED AS 33 AVERAGE MPG. I HAVE SPENT A LOT OF TIME REGISTERING, FILING FOR, AND DOCUMENTING NECESSARY REPAIRS FOR THE CLASS ACTION LAW SUIT AND EVENTUAL ARBITRATION. THE LOCAL FORD DEALER HAS BEEN DIFFICULT TO WORK WITH AND WE ONLY HAVE ONE ON THE EAST SIDE OF THE BIG ISLAND OF HAWAII, WHERE I LIVE. THIS HAS BEEN A HUGE INCONVENIENCE AND I HAVE TO RENT A CAR EVERY TIME I TAKE THE FOCUS IN FOR REPAIRS. FORD HAS REPLACED THE CLUTCH WHICH HAS IMPROVED THE SHIFTING TO SOME DEGREE, BUT NOT MITIGATED THE PROBLEMS, COMPLETELY. THE CAR IS GOING IN FOR A THIRD EVALUATION AS IT IS STILL STAYING IN FIRST GEAR FOR AN INAPPROPRIATELY LONG TIME AND BUCKING AT LOW SPEEDS. I HAVE REQUESTED THAT FORD REPLACE OR REPURCHASE THIS VEHICLE. SO FAR, SO BAD. THE "DEAL" FORD OFFERED ME WAS NOTHING, AFTER I FILED MY PAPERWORK. I AM WAITING TO BE ASSIGNED AN ARBITRATOR, BUT THAT HAS BEEN STALLED BY A THIRD PARTY IN COLORADO, WHO WANTS THE RULES OF ARBITRATION CHANGED. I HAVE READ THE ENTIRE ARBITRATION DOCUMENT AND IT FAVORS FORD, OF COURSE. HOWEVER, IF THEY OFFER TO REPURCHASE OR REPLACE THIS VEHICLE, I WOULD BE AGREEABLE TO THAT. I DO NOT KNOW WHAT MORE THE COLORADO PEOPLE WANT, BUT IT IS STALLING ALL OF US WAITING FOR OUR CHANCE AT ARBITRATION. IN THE MEANTIME, I AM STUCK WITH THIS MAJOR LEMON VEHICLE, WHICH, IS COVERED UNDER HAWAII'S LEMON LAW AS WELL. FORD MANUFACTURED A SUB-STANDARD VEHICLE AND NEEDS TO TAKE IT BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048612November 27, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
FIRST PROBLEM WERE THE TRANSMISSION SHIFTING VERY HARD AND ON A COUPLE OF OCCASIONS THE CAR WOULD NOT GO INTO REVERSE WHEN TRYING TO BACK OUT OF MY DRIVEWAY. DEALER RECODED THE TRANSMISSION. CAR IS NOW STILL SHIFTING VERY HARD, SOMETIMES THE RPMS WILL HIT 4,000+ BEFORE IT WILL HARD DOWNSHIFT. OTHER TIME I HAVE HAD TO PRESS ON THE BRAKE TO GET THE RPMS DOWN. ALSO WHILE ON CRUISE CONTROL THE RPMS WILL ALSO REV TO 4,000 WHEN TRYING TO SLOW DOWN. ON A RECENT TRIP WHEN I CANCELLED THE CRUISE CONTROL THE CAR ACTUALLY SPED UP ON TWO SEPARATE OCCASIONS. CAR CONTINUES TO SHIFT HARD AND WHAT OTHER PEOPLE IN THE CAR HAVE DESCRIBED AS THE TRANSMISSION SLIPPING. THIS HAS BEEN ONGOING FOR ALMOST A YEAR NOW. DEALER ALWAYS SAYS THEY HAVE NOT HEARD ANYONE ELSE COMPLAIN ABOUT THE TRANSMISSION WHICH IS FUNNY SINCE I GET CLASS ACTION LAWSUIT MAIL ABOUT EVERY OTHER WEEK ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048638November 27, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
FROM A STOP, WHEN PRESSING THE GAS PEDAL THE TRANSMISSION STARTS SHUDDERING AND EXCESSIVE VIBRATION THAT SHAKES THE WHOLE CAR, ALSO WILL NOT PICKUP SPEED SO PULLING OUT INTO TRAFFIC IS DANGEROUS , THIS CAR IS DANGEROUS TO DRIVE. MY WIFE REFUSES TO DRIVE THIS CAR. 2016 FORD FOCUS SE WITH ONLY15000 MILES ON IT.....PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048708November 27, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
LOUD CRACKLING/POPPING/STATIC SOUND COMES FROM RADIO AT RANDOM INTERVALS, RADIO THEN STOPS PRODUCING SOUND, HAVE TO TURN THE CAR OFF, OPEN & SHUT DOOR, THEN TURN CAR BACK ON THEN RADIO STARTS WORKING AGAIN. SAFETY CONCERN IS THE LOUDNESS OF THE SOUND COMING AT RANDOM TIMES IS STARTLING AND CAN CAUSE AN INVOLUNTARY JERK/JUMP. NUMEROUS PEOPLE HAVE HAD THE SAME ISSUE- ONE EXAMPLE IS THIS FORUM: HTTP://WWW.FOCUSFANATICS.COM/FORUM/CAR-AUDIO-SYNC-MYFORD-TOUCH-ELECTRONICS/358625-CRACKLING-RADIO-PROBLEM-MY-2012-SEL-38.HTML. I HAVE VIDEO OF THE ISSUE, WHICH I CANNOT UPLOAD, BUT TYPE FORD RADIO ISSUE INTO YOUTUBE AND YOU'LL FIND LOTS OF EXAMPLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048740November 27, 2017
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
TWICE IN THE LAST MONTH THIS CAR HAS STOPPED RUNNING, ALL THE DASH LIGHTS COME ON AND IT WILL NOT ACCELERATE. THE MOST RECENT TIME, MY DAUGHTER WAS DRIVING BACK TO SCHOOL IN LUBBOCK, TX GOING 80 MPH WHEN IT SHUTDOWN. SHE TRIED TO PULL OVER BUT ALMOST WRECKED DUE TO THE FACT SHE HAD NO POWER BRAKES. I HAVE SEEN MANY REPORTS ON THE INTERNET AND YOUTUBE VIDEOS DOCUMENTING THE SAME THING SHE HAD HAPPEN TO HER. WHEN SHE TOOK IT INTO THE FORD DEALERSHIP THEY OF COURSE COULD NOT FIND AN ISSUE AND THEY WOULD NOT GIVE HER A LOANER OR RENTAL CAR DURING THE TIME IT TOOK THEM TO LOOK AT IT. THIS IS OBVIOUSLY A SAFETY ISSUE WITH FORD NOT HAVING A FIX. AT THIS POINT, IF I WASN'T UPSIDE DOWN ON THE CAR, I WOULD TRADE IT IN ON SOMETHING DIFFERENT AND IT WOULDN'T BE A FORD. I DIGRESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048801November 27, 2017
POWER TRAIN, STEERING
NOV 27, 2017. GOT IN MY CAR AFTER WORK AND STEERING ASSIST LIGHT CAME ON. PUT HANDS ON STEERING WHEEL AND I HAD NO POWER STEERING. CALLED A MECHANIC HE SAID IT WOULD BE $1800 TO FIX IT. SAME THING HAS HAPPENED TO FIVE OTHER PEOPLE HE KNOWS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048361November 25, 2017
ELECTRICAL SYSTEM
RADIO MAKES LOUD POPPING NOISES AND LOUD STATIC DISCHARGE SOUNDS. NOISE COMES FROM NOWHERE AND CONTINUES EVEN IF THE CAR IS SHUT OFF OR WITH THE CAR RUNNING. CAN'T ADJUST VOLUME ON RADIO TO LOWER SOUND. SOUND LIKE A GUN BEING SHOT NEAR YOUR EAR. VERY ANNOYING ESPECIALLY WHEN IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048399November 25, 2017
STEERING, UNKNOWN OR OTHER
I WAS DRIVING DOWN A COUNTY ROAD, TRAVELING ABOUT 25 MPH AS I WAS ABOUT TO MAKE A TURN, WHEN MY POWER STEERING COMPLETELY FAILS. I NEARLY DROVE STRAIGHT THROUGH A METAL FENCE TRYING TO MAKE THE TURN TO GET OFF THE ROAD. NOW WHEN I TURN MY KEY FORWARD MY CARS COMPUTER SENDS A MESSAGE SAYING "STEERING LOSS, SAFELY PARK VEHICLE" THE ISSUE I AM REFERRING TO BY CHECKING "UNKNOWN/OTHER" IS A SHUDDERING TRANSMISSION. EVERYTIME MY CAR IS GOING THROUGH FIRST GEAR THE TRANSMISSION SHUDDERS. THIS GETS MUCH WORSE WHEN WHEN MY CAR IS CLOSE TO BEING DUE FOR AN OIL CHANGE. IVE SERVICED THE CAR REGULARLY AND SOME MONTHS HAD TO GET MULTIPLE OIL CHANGES TO TRY AND COMBAT THE TRANSMISSION SHUDDERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048421November 25, 2017
STEERING
I SAW A WARNING ON MY DASHBOARD SAYING 'STEERING ASSIST MALFUNCTION' . POWER STEERING IS NOT WORKING, IT WAS VERY HARD TO TURN. IT WAS IN CITY, GLAD I'M NOT ON HIGHWAY. HELP ME IN RESOLVING THIS ISSUE AND ALSO PLEASE LET ME KNOW IF IT COVERS UNDER MANUFACTURE WARRANTY !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048053November 22, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE WHILE IN MOTION. WHILE SHIFTING GEARS, THE VEHICLE SHUTTERED AND STALLED SEVERAL TIMES. IN ADDITION, THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER (GOSCH FORD TEMECULA, 26895 YNEZ RD, TEMECULA, CA 92591, (951) 708-9148) REPLACED THE CLUTCH ASSEMBLY. MONTHS LATER, THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V479000 (POWER TRAIN). THE MANUFACTURER ALSO HAD 19 TECHNICAL SERVICE BULLETINS FOR THE POWER TRAIN. THE DEALER AND THE MANUFACTURER INDICATED THAT THERE WAS NO WARRANTY, SERVICE CAMPAIGN, OR RECALL TO PROVIDE A REPAIR SOLUTION. THE DEALER MENTIONED THAT THE CLUTCH ASSEMBLY, SEAL ASSEMBLY, AND ADDITIONAL REPAIRS MAY BE REQUIRED. THE MANUFACTURER PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047696November 21, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL MINUTES. AFTER THE VEHICLE WAS RESTARTED, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO BRANDON FORD (9090 E ADAMO DR, TAMPA, FL 33619, (813) 246-3673) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FRACTURED, WHICH CAUSED THE FUEL TANK TO COLLAPSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047844November 21, 2017
STEERING
MY POWER STEERING ASSIST IS COMPLETELY MALFUNCTIONED VERY HARD TO STEER. VERY HARD TO TURN AND STEER WENT OUT ON ME WHILE I WAS AT THE STOP SIGN IN TOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047900November 21, 2017
STRUCTURE:BODY
TAILGATE HATCH HAS OPENED WHILE VEHICLE WAS IN MOTION, INTERMITTENT PROBLEM. RECEIVED SAFETY RECALL NOTICE FROM FORD FOR 16C13 TAILGATE RELEASE SOFTWARE UPDATE TO BOBY CONTROL MODULE, MADE APPT AND TOOK CAR IN ON OCT. 4, 2017 TO FREMONT FORD FOR THIS SAFETY RECALL AND ALSO 16S30 SIDE DOOR LATCH REPLACEMENT, THEY ONLY PERFORMED THE 16S30 RECALL BUT NOT THE 16C13 TAILGATE SOFTWARE, SAID IT WAS ALREADY UP TO DATE. TAILGATE HAS OPENED UNEXPECTEDLY TWICE SINCE THEN. NEED TO CLARIFY IF SAFETY RECALL 16C13 APPLIES TO MY VEHICLE, AND WHY WAS FREMONT FORD UNABLE TO APPLY SOFTWARE UPDATE FOR THE 16C13 SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047947November 21, 2017
SUSPENSION, WHEELS
I HAVE REPLACED THE TIRES ON THIS VEHICLE 5 TIMES IN 6 YEARS. THE CAR WAS PURCHASED IN 2010, ONLY 2 YEARS OLD, AND THE FIRST SET OF TIRES WAS REPLACED IN 2011. EACH TIME THE TIRES ARE REPLACED IT'S BECAUSE THERE IS ABNORMAL WEAR ON THE INSIDE OF THE TIRES; SO MUCH DAMAGE, THE STEEL RADIAL FROM TIRES IS STICKING OUT. I WAS TOLD I NEEDED NEW SWAY BAR LINKS; REPLACED THOSE AS WELL, BUT HAVE SINCE PUT ANOTHER NEW SET OF TIRES ON THIS CAR. WHEN I REPLACED THESE TIRES, I ALSO HAD TO REPLACE 3 LUG NUTS WHICH WERE BROKEN AS WELL. I HAVE RESEARCHED THIS PROBLEM; MANY OTHERS ARE EXPERIENCING THIS SAME ISSUE. TWO MECHANICS HAVE TRIED TO FIGURE OUT WHAT IS CAUSING THE TIRES TO WEAR PREMATURELY AND UNEVENLY, AND I STILL HAVE NO ANSWER. MY TIRES WHICH ARE SUPPOSED TO BE GOOD FOR 45,000 MILES OR MORE, DEPENDING ON WHAT I BUY, AND NO MATTER WHAT BRAND I BUY, NONE HAVE LASTED 20,000 MILES. THE ONLY OPTION I HAVE IS TO REPLACE MY TIRES APPROXIMATELY ONCE A YEAR WHICH IS UNACCEPTABLE. I REFUSE TO SPEND MONEY REPLACING PARTS TRYING TO FIX THE PROBLEM BY "PROCESS OF ELIMINATION" BECAUSE NO ONE SEEMS TO KNOW WHAT THE ROOT CAUSE OF THE PROBLEM IS. THE PREMATURE, UNEVEN TIRE WEAR IS SIMPLY A "SYMPTOM" OF A DEFECT THAT NO ONE SEEMS TO BE ABLE TO IDENTIFY. THE FIRST THING YOU WILL NOTICE IS THE VIBRATION; WHICH CONTINUES TO GET WORSE EVEN AFTER ALIGNMENTS AND TIRE ROTATIONS. ALSO, THE LOW TIRE PRESSURE LIGHT WILL GO ON BECAUSE THE TIRES LOSE AIR SINCE THEY ARE WEARING PREMATURELY AND UNEVENLY. ONCE THIS STARTS HAPPENING, YOU MAY AS WELL START SAVING FOR A NEW SET OF TIRES; UNLESS FORD COMES CLEAN AND ADMITS THE DEFECT AND DOES A RECALL; BUT DON'T HOLD YOUR BREATH. ON THIS FORM, THERE IS A QUESTION THAT SAYS "WHEN DID THIS HAPPEN?" I HAD TO CHOOSE A YEAR SO I JUST PICKED ONE; IT HAS HAPPENED IN 2011, 2013, 2014, 2015, AND 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047252November 19, 2017
UNKNOWN OR OTHER
VEHICLE HAS MANUAL/AUTO TRASMISSION AND MANUAL TRANSMISSION NO LONGER WORKS. WHEN IN AUTO, THE CAR HESITATES WITH ACCELERATION, BEFORE JOLTING FORWARD AND HAS STALLED ON SEVERAL OCCASIONS. HAS HAPPENED SEVERAL TIMES BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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