Ford Focus Complaints

22,326 consumer complaints on file.

#11052912December 7, 2017
STEERING
THE STEERING WENT OUT ONCE BEFORE. I TOOK IT TO A SHOP AND THEY SAID IT CORRECTED ITSELF. HOWEVER I WAS DRIVING DOWN US1 SOUTH AND THE STEERING WENT IT WHILE I WAS DRIVING AT 55MPH. THIS CAR ISN'T UNSAFE AND NEEDS TO BE RECALLED. THIS IS TWICE THE STEERING HAS FAILED WHILE I WAS DRIVING WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052973December 7, 2017
STRUCTURE:BODY, STRUCTURE:BODY:TRUNK LID
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING APPROXIMATELY 55 MPH, THE TRUNK OPERATED INDEPENDENTLY. AFTER THE CONTACT CLOSED THE TRUNK, A MESSAGE APPEARED INDICATING THAT THE TRUNK WAS STILL OPEN. THE VEHICLE WAS TAKEN TO BILL KAY FORD (14633 S CICERO AVE, MIDLOTHIAN, IL 60445) WHERE IT WAS DIAGNOSED THAT THE LATCH ON THE TRUNK NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052986December 7, 2017
POWER TRAIN
MY 2013 FORD FOCUS HAS A HESITATION AND JERKING WHEN ACCELERATING FROM A STOP. AND HAS A LOW RUMBLING SOUND. WHEN I START TO PULL OUT IN FRONT OF CARS, IT HESITATES AND COULD RESULT IN AN ACCIDENT. TOOK IT TO CRAIN FORD FOR SERVICE, AND THEY SAY NOTHING IS WRONG. AND THIS IS BS!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053306December 7, 2017
STEERING
MY STEERING LOCKED UP AND I WAS UNABLE TO TURN MY WHEEL WHEN DRIVING. THE ALERT "STEER ASSIST FAILURE" APPEARED ON DASH. I HAD MY CAR TOWED INTO THE FORD DEALERSHIP AND I NEEDED TO REPLACE MY POWER STEERING WHICH COSTS $2000. THEY IMPLIED THAT IT WOULD BE UNSAFE TO DRIVE ON THE ROAD AS NO POWER STEERING VERY WELL WOULD RESULT IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052535December 5, 2017
STEERING
WHILE DRIVING VEHICLE STEERING WHEEL LOCKED AND 'ASSISTED STEERING FAILURE' NOTICE CAME UP ON DASHBOARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052598December 5, 2017
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE STATIONARY AND DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING UPON ACCELERATION. IN ADDITION, THE REAR PASSENGER DOOR LATCH BECAME UNLATCHED AND THE DOOR OPENED. FURTHERMORE, THE VEHICLE'S TRANSMISSION FAILED DUE TO THE INABILITY TO SHIFT TO SECOND GEAR PROPERLY. BERTWOLFE FORD IN CHARLESTON, WEST VIRGINIA WAS MADE AWARE OF THE SERIES OF FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052245December 4, 2017
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 50 MPH, THE VEHICLE MADE A LOUD NOISE AND THEN CAME TO AN ABRUPT STOP. AFTER A FEW ATTEMPTS OF DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WAS ABLE TO BE DRIVEN. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PURGE VALE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT WAS CONTACTED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 52,433.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052299December 4, 2017
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT CAME ON. CODES INDICATED SOMETHING WRONG WITH PURGE VALVE AND SMALL EVAP LEAK. WHILE DRIVING AT 55+MPH ON A 6 LANE HIGHWAY, MY CAR STALLED AND MY BATTERY LIGHT AND OIL LIGHT ILLUMINATED. BEFORE THAT HAPPENED, CAR WOULD JUST REV AND THEN JERK ME FORWARD. I WAS ALMOST HIT BY MULTIPLE VEHICLES. THIS IS A HUGE SAFETY ISSUE!! I MADE IT TO MY MECHANIC WHERE THEY INFORMED ME THAT MY PURGE VALVE GOT STUCK OPEN CAUSING THE VACUUM SYSTEM TO SUCK MY FUEL TANK IT, ALSO CAUSING IT TO COLLAPSE. MY FUEL TANK, FUEL PUMP, CHARCOAL CANISTER, AND PURGE SOLENOID ALL NEEDED REPLACING. REPAIRS COST ME $1700 OUT OF POCKET, NOT TO ALSO MENTION RENTAL CAR. THIS WAS RECALLED ON FORD FUSION...WHY NOT FOCUS?! THIS COULD HAVE CAUSED SERIOUS INJURIES OR FATALITIES!! I EXPECT REIMBURSEMENT FOR ALL EXPENSES!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052319December 4, 2017
POWER TRAIN
ON JULY 13,2017,I WAS IN STOP AND GO TRAFFIC,I BARELY ACCELERATED AND MY CAR JERKED FORWARD INTO A LARGE 4X4 TRUCK. WHEN I FINANCED MY CAR IN FEBRUARY OF 2017,MY CAR WAS JERKING WHENEVER I ACCELERATED. I ASKED THE SALES MAN ON MY FIRST TEST DRIVE,AND HE TOLD ME IT WAS NOTHING TO WORRY ABOUT CUZ IT HAD SOMETHING TO DO WITH GAS ECONOMY, BUT HE RAMBLED IT OFF SO FAST, I DIDN'T UNDERSTAND WHAT HE SAID IT WAS. MY CAR IS A AUTOMATIC WITH THE POWERSHIFT. I FEEL THEY SOLD ME A UNSAFE VEHICLE. COULD YOU POINT ME IN THE RIGHT DIRECTION OR MAYBE LET ME KNOW IF I HAVE A CLAIM? I ALSO RECIEVED A RECALL NOTICE IN THE MAIL. I FEEL WITH THE RESULT OF THE CARS JERKING MOTION,THAT'S WHAT CAUSED MY ACCIDENT. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).?*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11052332December 4, 2017
STRUCTURE:BODY
MY DOOR FLEW OPEN. NO ONE WAS HURT BUT WE DEFINITELY COULD HAVE BEEN KILLED EVEN. I GOOGLED IT AND FOUND OUT OTHERS PEOPLE'S CARS WERE BREAKING TO, AND THERE WAS A RECALL. I CALLED THE DEALERSHIP AND THEY SAID THAT THEY WERE OUT OF PARTS TO REPAIR IT. SO I BOUGHT THE WHOLE DOOR OFF OF EBAY AND MY HUSBAND CHANGED THE WHOLE DOOR. THEN TODAY, A POSTCARD COME SON THE MAIL FORM FORD SAYING THAT THEY WILL FIX OUR CAR. WAY TOO LATE NOW, IT BROKE MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052077December 3, 2017
STEERING
MY SON WAS DRIVING OUR 2013 FORD FOCUS ON A CITY STREET AND THE POWER STEERING WENT OUT. THANK GOODNESS HE OR NO ONE ELSE WAS NOT INJURED AND WAS ABLE TO MANEUVER THE CAR HOME. TURNS OUT THE POWER STEERING MODULE WENT OUT. THIS SEEMS TO BE AN OCCURRING PROBLEM IN PRIOR YEAR MODELS AND HAD RECALLS ON THEM. HOWEVER, THE 2013 MODEL DID NOT HAVE A RECALL AND WE HAD TO SHELL OUT OVER $1700 FOR REPAIRS OUT OF OUR OWN POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052091December 3, 2017
STEERING
GOT STEERING ASSIST SENSOR FAULT. STEERING WHEEL LOCKED AND WAS UNABLE TO BE USED. THIS HAPPENED WHILE CAR WAS IN DRIVE AND IN MOTION IN A PARKING LOT AT FIRST THEN ON THE ROAD. WAS ABLE TO TURN CAR OFF AND ON SEVERAL TIMES BEFORE IT WOULD UNLOCK STEERING WHEEL. IT HAPPENED THE LAST TIME AS I WAS GOING DOWN THE ROAD AND WOULDN'T UNLOCK. TOOK TO DEALERSHIP FOR REPAIR AND IT COST $2000 TO FIX A SENSOR. I LOOKED UP HOW TO FIX IT MYSELF AND FOUND SEVERAL COMPLAINTS ABOUT THE SAME ISSUE WITH NO LISTED FIX OTHER THAN TO TAKE IT TO THE DEALERSHIP FOR A STEERING GEAR REPLACEMENT. FORTUNATELY I WAS ABLE TO STOP VEHICLE PRIOR TO HITTING ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052100December 3, 2017
EXTERIOR LIGHTING
LEFT SIDE HEADLIGHT HAS AN INTERMITTENT ISSUE WHERE IT WORKS AND DOESN'T WORK. CHANGED THE BULB AND THE PROBLEM STILL OCCURS. DISCOVERED THE PLUG IN THE WIRING HARNESS THAT GOES TO THE BULB LOOKS CRACKED. THE BULB TESTS OK. THERE HAS NOT BEEN ANY DAMAGE TO THIS VEHICLE RELATED TO THE HEADLIGHT ACCORDING TO THE DEALERSHIP. THERE IS A DIPPED BEAM FAULT COMING UP ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052113December 3, 2017
STEERING
WE WERE DRIVING APPX 57 MPH ON A TWO LANE HIGHWAY, WHEN AN INFORMATION WARMING CAME ON SAYING STEERING ASSIST FAULT SERVICE REQUIRED AND MY BOYFRIEND SAID ALL OF A SUDDEN THE STEERING GOT EXTREMELY HARD. HE MANAGED TO STEER IT HOME AND WE READ THE MANUAL ABOUT IT, THEN TRIED TO RESTART THE CAR ABOUT AN HOUR LATER AND IT WAS OK AT FIRST THEN ABOUT W MINUTES LATER IT HAPPENED AGAIN. SO WE HAD IT TOWED IN. THE DEALERSHIP SAID THE BATTERY HAD TO BE CHARGED BECAUSE IT WAS LOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052122December 3, 2017
POWER TRAIN
THERE HAS BEEN A RECALL ON CLUTCH FOR TRANSMISSION. THE CAR BUCKS WHEN YOU MAKE LEFT TURNS OR WHEN IT IS HOT OUTSIDE. I DO NOT TRY TO GET ON FREEWAY UNLESS THERE IS NO ONE COMING BECAUSE CAR WILL START TO BUCK AND I AM AFRAID IT WILL STALL OUT AND CAUSE AN ACCIDENT. I BROUGHT THE VEHICLE TO FORD AND THE DEALER SAID THAT THEY WILL NOT REPAIR IT UNTIL AUGUST 2018. THIS IS UNACCEPTABLE THEY TAKE MY PAYMENT EACH MONTH BUT I FEEL THAT I BOUGHT A VEHICLE THAT IS A LEMON. I FEEL THAT THEY SHOULD BE MADE TO REPAIR THE VEHICLE OR TAKE IT BACK. I CAN NOT TRADE VEHICLE IN FOR A DIFFERENT BRAND OF VEHICLE BECAUSE OF RECALL SO I AM STUCK WITH VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051907December 2, 2017
POWER TRAIN
TRANSMISSION CLUTCHES SHUDDER/TRIED TO STALL, WAS FIXED LAST YEAR AT 4280 MILES. I NOW HAVE 7820 MILES AND TRANSMISSION IT SLIPPING/ CLUTCHES NOT WORKING CORRECTLY. ALL OCCURRENCES WHILE DRIVING HWY/LOW SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051568November 30, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 35 MPH, THE TRANSMISSION BECAME INOPERABLE WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE STOPPED IN TRAFFIC. THE CONTACT WAS UNABLE TO SHIFT THE VEHICLE INTO GEAR, AND THE FORWARD AND REVERSE GEARS FAILED. THE VEHICLE WAS TOWED TO D & D FORD (13655 E WADE HAMPTON BLVD, GREER, SC 29651, (855) 505-1172) TO BE DIAGNOSED. THE CONTACT WAS INFORMED OF DTC CODE: P0785 (TIMING SOLENOID MALFUNCTION) AND THAT THE CLUTCH ACTUATORS AND SLAVE CYLINDER FAILED AND NEEDED TO BE REPLACED. ADDITIONALLY, THE TRANSMISSION CLUTCH MOTOR #2 WAS SWITCHED TO CLUTCH MOTOR #1 AND THE TCM MODULE WAS REPLACED PRIOR TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 133,230.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051420November 30, 2017
POWER TRAIN
TRANSMISSION DOES NOT ENGAGE SMOOTHLY BETWEEN SHIFTS. TRANSMISSION IS SLOW TO FULLY ENGAGE INTO GEAR. VEHICLE SHAKES AND SHUDDERS WHEN PROGRESSING THROUGH GEARS. NO POWER DURING ATTEMPTED ACCELERATION. TRANSMISSION DOES NOT SHIFT INTO GEAR WHEN GAS PEDAL DEPRESSED. IN ALL CONDITIONS, STATIONARY, MOTION AND ALL LOCATIONS, CITY, HIGHWAY, TURNING. OCCURS CONTINUOUSLY FROM PURCHASE UNTIL CURRENT DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051447November 30, 2017
POWER TRAIN
IN THE CITY AFTER STOPPING AT LIGHT AND STARTING TO DRIVE CAR SHUDDERS, VIBRATES AND TIRES FEEL LIKE THEY ARE NOT ROTATING. WHICH THE CAR BEHIND ME TO STEP ON HIS BRAKES TO AVOID HITTING ME. ONCE I GET PASS THE "SHUDDER, VIBRATE AND JERKING THE CAR DRIVES O.K. I HAVE BEEN TOLD IT IS THE TRANSMISSION. I ALSO HAD THE CAR JERK FORWARD WITH INCREASE SPEED WITHOUT ME INCREASING MY SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051473November 30, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WE HAD HE CHECK ENGINE LIGHT COME. A CHECK OF THE CODE SHOWED A FUEL DELIVERY SYSTEM PROBLEM. WE ALSO NOTICED THAT WHEN TRYING TO FUEL THE VEHICLE WHEN PLACING THE FUEL NOZZLE INTO THE FUEL FILL A RUSH OF AIR WOULD ESCAPE. AFTER FUELING THE CAR WOULD NOT START. ONCE WE GET THE CAR STARTED IT WOULD RUN ROUGH FOR SEVERAL MILES. ALSO, THE FUEL GAUGE WAS WRONG. THE FUEL GAUGE WOULD SHOW 1/2 TANK BUT WE RAN OUT OF GAS. THE MECHANIC HAD TO REPLACE THE FUEL TANK, OUR MECHANIC HAD TO REPLACE THE FUEL TANK, PURGE VALVE AND ASSOCIATED HOSES, FUEL PUMP. ALSO, ANOTHER PROBLEM AROSE WITH THE INSTRUMENT CLUSTER. ALL OF THE GAUGES INCLUDING THE RADIO WENT BLANK AND WOULD NOT FUNCTION. THE MECHANIC HAD TO DISCONNECT THE BATTERY AND RESET THE COMPUTER FOR THE INSTRUMENTS AND RADIO TO BEGIN WORKING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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