Ford Focus Complaints

22,326 consumer complaints on file.

#11054888December 15, 2017
STEERING
ON 12/8/2017 I DROVE ME CAR DOWNTOWN NASHVILLE FROM MY HOUSE. PARKED IT IN THE GULTCH AREA. WALKED TO A RETURN. CAME BACK TO MY CAR AND THE STEERING ASSIST FAULT LIGHT CAME ON. IT SAID CONTACT DEALER. I TRIED TURNING THE CAR OFF AND ON AGAIN SEVERAL TIMES. THE STEERING WHEEL WOULD TURN WITH GREAT EFFORT, HOWEVER I WAS PARALLEL PARKED AND THERE WAS NO WAY I WAS GETTING THE CAR OUT OF THE POSITION IT WAS IN WITHOUT NEEDING A TOW TRUCK. SO I HAD TO HAVE IT TOWED TO THE FORD DEALERSHIP. ONCE THERE IT TOOK THEM 5 DAYS TO TELL HOOK IT UP TO THE COMPUTER AND TELL ME THAT I NEEDED ALMOST $2,300 WORTH OF REPAIRS. SO BASICALLY WHILE THE CAR WAS PARKED, IT BROKE. I DECLINED SERVICE AT THE MOMENT AND AM ACTIVELY SEARCHING FOR SOLUTIONS. THE DEALER DIAGNOSTIC WAS AS FOLLOWS: "FOUND U3000-49 PSCM INTERNAL FAILURE. FOLLOWED PINPOINT TEST B AND FOUND NEEDS RACK REPLACEMENT." THE CAR WAS PURCHASED IN JAN 2013 FROM A CAR MAX. I PAYED FOR THE EXTENDED WARRANTY THAT THEY SOLD ME AS 100,000 MIES "OVER THE PURCHASE MILAGE", TO WHICH THEY HAVE BEEN KIND ENOUGH TO INFORM ME ACTUALLY MEANT 100,000 MILES TOTAL. I'M RIGHT AT THE 113,500 NEIGHBORHOOD. I HAVE EXACTLY TWO PAYMENTS LEFT. SO NOW NOT ONLY DO I HAVE TO BORROW OR RENT A CAR ($$$) I WILL LOOSE MONEY IF I TRADE IT IN, I HAVE TO BURDEN SOMEONE ELSE WITH THE USE OF MY CAR TO WORK. WHICH HAS AFFECTED MY ABILITY TO EARN A LIVING AND PAY MY BILLS. TOP THAT OFF WITH THE SERVICE CHARGE OF AND EXTRA $2,300 OUT OF POCKET. FORD, WE NEED TO TALK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054972December 15, 2017
TIRES
TL* THE CONTACT OWNS A 2007 FORD FOCUS EQUIPPED WITH DEXTERO TOURING DTR1 TIRES, SIZE: 195/4/60/R15 (NA). WHILE DRIVING 70 MPH, THE FRONT DRIVER'S TIRE INADVERTENTLY EXPLODED. AS A RESULT, THE CONTACT LOST CONTROL, BUT WAS ABLE TO MANEUVER THE VEHICLE TO SAFETY. THE CONTACT PLACED THE TEMPORARY SPARE TIRE ON THE VEHICLE. THE VEHICLE WAS TAKEN TO A TIRE CENTER, BUT WAS NOT DIAGNOSED. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST BECAUSE THERE WAS NO WARRANTY OR ROAD HAZARD INSURANCE PURCHASED. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 163,200 AND THE TIRE FAILURE MILEAGE WAS 163,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055007December 15, 2017
STEERING
RECEIVED A "STEERING ASSISTANCE FAULT" WARNING LIGHT ON THE DASH DISPLAY AFTER STARTING THE VEHICLE WHICH RESULTED IN NOT BEING ABLE TO TURN THE STEERING WHEEL WITHOUT EXTREME EFFORT.. AFTER TURNING OFF THE CAR, IT RESET AND BEGAN FUNCTIONING. APPROXIMATELY A WEEK LATER IT HAPPENED ONCE MORE AFTER STARTING THE CAR, AND ONCE AGAIN IT RESET AND WAS DRIVABLE. THIS IS A VERY SERIOUS CONDITION AND POSSIBLY DEADLY IF NOT CORRECTED. I DID RESEARCH AND FOUND THAT THERE ARE MANY, MANY INSTANCES OF THE SAME ISSUE WITH OTHER FORD PRODUCTS SUCH AS FUSIONS, EXPLORERS, LINCOLNS AND MANY OTHERS THAT DID HAVE A RECALL. WHY HAS THE FOCUS NOT BEEN RECALLED WITH THE SAME ISSUE. THIS SHOULD BE INVESTIGATED AND EXPEDITED TO MAKE THE FORD MOTOR COMPANY RESPONSIBLE FOR ANY REPAIRS AT THEIR COST AND A RECALL SHOULD BE ISSUED TO SAVE LIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054652December 14, 2017
STEERING
WHILE THE VEHICLE WAS STATIONARY, THE ELECTRONIC POWER STEERING WENT OUT ON THE VEHICLE. I HAD TO DRIVE THE VEHICLE HOME WITH NO POWER STEERING AND MADE IT EXTREMELY DIFFICULT TO STEER. IF I WAS NOT STRONG ENOUGH TO FORCE THE WHEELS TO TURN, THIS WOULD HAVE BEEN AN EXTREMELY DANGEROUS SITUATION. IF THIS HAPPENED WHILE THE VEHICLE WAS MOVING, THIS WOULD HAVE BEEN CATASTROPHIC. I FEEL LUCKY TO HAVE THIS HAPPEN WHILE BEING STATIONARY. THIS SEEMS TO BE A COMMON PROBLEM FOR THIS MODEL OF THE FOCUS AND FORD SHOULD TAKE NECESSARY STEPS TO REPLACE ALL POWER STEERING WITH MORE RELIABLE PARTS FOR THIS MODEL OF THE FOCUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054747December 14, 2017
STEERING
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 30 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO WATERTOWN FORD IN WALTHAN, MASSACHUSETTS WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL POWER STEERING RACK NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054396December 13, 2017
STEERING
THE ELECTRONIC STEERING ASSIST IS FAILING CAUSING THE VEHICLE TO RANDOMLY LOSE POWER STEERING. THIS MAKE THE VEHICLE VERY HARD TO STEER AND CONTROL. THE CAR IS A 2012 AND ONLY HAS 30,000 MILES. NO RECALL HAS BEEN ISSUED YET OTHER MODELS WITH THE SAME ELECTRONIC STEERING ASSIST HAS BEEN RECALLED. THIS HAS HAPPENED TWICE NOW WHEN THE VEHICLE HAS STATIONARY AND WE DID NOT DRIVE THE CAR. SEEMS THE PROBLEM IS INTERMITTENT AND NOW WE ARE AFRAID TO DRIVE THE CAR, WE DON'T WANT IT TO FAIL WHILE WE ARE DRIVING AND CAUSE AN ACCIDENT OR INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054465December 13, 2017
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED. THE CONTACT TURNED THE IGNITION OFF AND BACK ON, AND WAS ABLE TO DRIVE. THE DEALER (CROWN FORD, 555 CYPRESS AVE, REDDING, CA 96001) DIAGNOSED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054576December 13, 2017
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO SZOTT FORD (8800 E HOLLY RD, HOLLY, MI 48442, PHONE: (248) 634-4411) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER PROVIDED CASE NUMBER: CAS13724060. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 90,700. *TT UPDATED 9/18/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054620December 13, 2017
ENGINE, POWER TRAIN, SUSPENSION
ENGINE TENDS TO FALTER WHEN ACCELERATING. ENGINE TENDS TO HESITATE. SHUDDERING AND VIBRATION REGARDLESS OF WHETHER ON CITY STREET OR HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054103December 12, 2017
VEHICLE SPEED CONTROL
I HAVE A STANDARD AND WAS DRIVING DOWN THE HIGHWAY WHERE THE SPEED LIMIT IS 55 MPH WHEN MY GAS PEDAL BECAME STUCK IN BETWEEN SHIFTING. I TRIED TO PUSH THE GAS PEDAL DOWN BUT IT WOULD NOT GO. I HAD TO LET MY CAR COAST OVER TO A TURNING LANE IN ORDER TO GET OUT OF COMING TRAFFIC. I PUT MY EMERGENCY LIGHTS ON AND HAD TO LET MY CAR SIT. AFTER A FEW MINUTES I TRIED TO PUSH THE GAS PEDAL DOWN AND IT STILL WOULD NOT WORK. I THEN TURNED THE CAR OFF AND RESTARTED IT AND THE GAS PEDAL STILL WOULD NOT MOVE. I TURNED THE CAR OFF AGAIN AND RESTARTED IT AND LET THE CAR SIT AGAIN FOR ABOUT 5 MINUTES. THE PEDAL FINALLY WORKED BUT AS SOON AS I MADE IT TO THE NEXT INTERSECTION AND MADE MY TURN INTO THE PARKING LOT WHERE I WORK, THE GAS PEDAL WAS STUCK AGAIN. I THEN PUT THE CAR IN NEUTRAL AND LET IT COAST INTO A PARKING SPOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054215December 12, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING UNKNOWN SPEEDS, THE TRANSMISSION SLIPPED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO STILLWELL FORD LINCOLN (3780 W CARLETON RD, STE M-99 HILLSDALE, MI 40242) WHERE IT WAS DIAGNOSED THAT THE CLUTCH AND SEAL KIT NEEDED TO BE REPLACED AT 4,000 MILES. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. WHILE DRIVING 30 MPH, THE TRANSMISSION SLIPPED AND FAILED WHILE SHIFTING INTO FIRST AND SECOND GEAR WITHOUT WARNING. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH AND SEAL KIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 40,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054060December 11, 2017
STEERING
POWER STEERING DOES NOT ENGAGE AT START UP. THIS HAS HAPPENED AT LEAST 4 TIMES NOW OVER THE LAST MONTH; MOST RECENTLY THIS EVENING WHEN I WENT TO MOVE IT IN THE DRIVEWAY (AND ONLY AN HOUR AFTER ARRIVING HOME FROM A 40 MINUTE COMMUTE). THIS HAS NOT YET HAPPENED WHILE THE VEHICLE IS IN MOTION, BUT IT CONCERNS ME THAT IT COULD. THE STEERING WHEEL IS NEARLY IMPOSSIBLE TO TURN WHEN THIS CONDITION EXISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053864December 11, 2017
ENGINE
I BUY A 2017 FORD FOCUS SE. ON SEPTEMBER 2017 THE ENGINE LIGHTS TURN ON, I LEAVE THE CAR IN GREENFORD EAST COLONIAL TO FIXED. NOW ON DECEMBER THE ENGINE LIGHT TURNS ON AGAIN. I DON'T WANT A CAR THAT I HAVE TO LEAVE ON GUARANTEE TO FIXED THE ENGINE LIGHT. I DON'T WANT THIS LEMON CAR. I WANT THE RELEASE OF THIS CAR TO BUY OTHER BRAND NEW CAR. THE CAR RUNS , BUT IS A NEW CAR AND IT'S NOT SUPPOSED THAT HAPPEND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053919December 11, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
STUDDERING AND SHUTTERING OF SHIFTING GEARS. SKIPS LIKE TRANSMISSISON IS SLIPPING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053997December 11, 2017
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, STEERING
TL-CONTACT OWNS A 2012 FORD FOCUS.... GENERAL RECALL INQUIRY -- ELECTRIC STEERING LOCKED UP IN DRIVEWAY BEFORE LEAVING HOUSE TWICE WITHIN THE LAST WEEK... CONTACT CALLED DEALERSHIP AND DEALERSHIP STATED ENTIRE STEERING COLUMN AND ELECTRIC STEERING SYSTEM NEEDS TO BE REPLACED. CLUTCH WAS REPLACED TWICE ALREADY. 0 RECALLS ASSOCIATED WITH THIS VIN CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053713December 10, 2017
UNKNOWN OR OTHER
DRIVER DOOR LATCH BROKE 2 YEARS AGO AND I PAID TO HAVE IT FIXED AND NOW THE LATCH BROKE ON THE BACK DOOR AND THE DOOR WILL NOT STAY CLOSED. THIS HAPPENED BY JUST OPENING THE DOOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053738December 10, 2017
STRUCTURE:BODY
ON THE 27TH OF NOV. 2017 WHILE PUTTING MY CAR INTO THE GARAGE THERE WAS A SUDDEN ACCELERATION, CRASHING INTO THE WALL PUSHING THE SHELVING INTO THE SPARE BEDROOM. I PUT IT INTO REVERSE AND EXITED THE GARAGE AT A HIGH RATE OF SPEED, STILL TRYING TO BRAKE. HIT A TREE AT THE CURB PUT THE CAR INTO DRIVE INSTEAD OF NEUTRAL THEN HEADED BACK TOWARD THE HOUSE WHILE STILL TRYING TO BRAKE, WAS ABLE TO SWERVE MISSING THE HOUSE, TURNED OFF THE KEY AND WOUND UP IN MY NEIGHBORS BACKYARD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11053744December 10, 2017
VISIBILITY/WIPER
WASHER FLUID NOT DISPENSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053394December 8, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
THIS CAR, I HAVE BEEN TRYING TO GET HELP FOR A LONG TIME AND IT SEEM LIKE NOT ONE HAS HEARD ME , NOT EVEN THE DEALER, AND NOW HEAR IT IS MY CAR IS HAVING TROUBLE LIKE THE TRUNK WONT OPEN AND WE TIDE A STREAM ON IT AND THE LIGHTS STAY ON OVER A HOUR. AND CAR JERK WHEN TAKEING OFF IN SPEED WHEN CHANGE GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053410December 8, 2017
POWER TRAIN
WHEN TAKING OFF FROM IDLE, IT SHUTTERS AND JERKS, ALMOST CAUSED ME TO HIT ANOTHER VEHICLE, THE TRANSMISSION ALLSO ALLOWS ROLE BACK ON A HILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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