Ford Focus Complaints

22,326 consumer complaints on file.

#11075046February 26, 2018
POWER TRAIN, STEERING
CAR STARTED SHIFTING FUNNY SO I TOOK IT TO THE FORD DEALER THEY SAID SOMETHING ELECTRONIC ON THE TRANSMISSION NEEDED CHANGED SO THEY DID SOMETHING DID NOT CHARGE ME FOR ANYTHING BUT IT'S STILL SHIFTS DIFFERENTLY THEY SAID IT HAD TO GET USED TO THE WAY I WAS DRIVING ONE MONTH LATER MY STEERING UNIT WENT OUT I TOOK IT TO THE FORD DEALER THEY PUT IT ON THE MACHINE THE THE PERSON I TALK TO ON THE PHONE SAID IT NEEDED A WHOLE NEW STEERING COLUMN AND IT WAS $2,100 AND AT THAT TIME THEY WOULD READJUST THE MODULE ON THE STEERING FOR FREE I SAID NO I DID NOT HAVE $2,100 SO I HAD TO PAY THE $99 TO HAVE IT PUT ON THE MACHINE AND WHEN I GOT THE PAPERWORK IT SAID NOTHING ABOUT A STEERING COLUMN IT ONLY SAID I DECLINED MODULE PROGRAMMING AND THAT COST WAS $125 HAD I PAID THE 125 I WOULD NOT HAVE PAID THAT HAD TO PAY THE 99 DOLLARS BUT THERE IS NOTHING ON HERE ABOUT A STEERING COLUMN I DO KNOW THIS IS DIFFICULT FOR ME TO PROVE WHAT HE SAID TO ME BUT THERE IS NOTHING ON THIS PAPER SAYING ANYTHING ABOUT A STEERING COLUMN I DO FEEL THAT THIS WAS A GIMMICK ON THIS MODEL BECAUSE THEY HAVE HAD SO MANY PROBLEMS MY TRANSMISSION IS STILL SHIFTING FUNNY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075092February 26, 2018
UNKNOWN OR OTHER
FOR THE PAST YEAR, MY FOCUS HAS BEEN HAVING ISSUES WITH THE CLUTCH, AND IN THE PAST IT HAS HAD A RECALL FOR THIS EXACT PROBLEM. HOWEVER, I NEVER GOT A LETTER OR CALL FOR THIS RECALL. RECENTLY ON FEB. 19TH I WENT TO FUTURE FORD IN AUBURN, CA TO GET THIS CHECKED OUT AND THEY SAID FORD WILL HAVE TO DEAL WITH THIS. WHEN I CONTACTED FORD THEY SAID THEY CAN'T HELP FINANCIALLY AND THEREFORE I HAVE TO PAY THE $3000 TO FIX SOMETHING THAT DIDN'T HAPPEN UNDER MY ADMINISTRATION. I HAVE THE EMAIL THEY SENT ME SAYING THEY WON'T BE ABLE TO HELP OUT. AS THIS IS A SAFETY ISSUE, I'M NOT SURE WHY THEY WON'T HELP OUT AS IT CAUSES MY CAR TO STALL AND HESITATE WHEN EVER I NEED TO ACCELERATE AFTER I STOP. NOT ONLY THAT, I WENT IN A FEW YEARS AGO HAVING TO FIX ANOTHER PART OF THE CAR, AND IF FORD KNEW THAT THEY HAD A RECALL FOR THIS, WHY DIDN'T THE FIX IT AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075101February 26, 2018
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE STATIONARY AND DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING ON SEVERAL OCCASIONS. DON SANDERSON FORD IN GLENDALE, ARIZONA WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. *TT CONSUMER STATED 3 TO 4 TIMES UPON STARTING THE VEHICLE THE WHEEL WOULD NOT MOVE, AFTER AWHILE AFTER PUTTING THE CAR FROM "P" TO "N" AND BACK AGAIN IT MOVED. THERE HAVE BEEN SEVERAL RECALLS. CONSUMER HAS BROUGHT IT IN MANY TIMES FOR TRANSMISSION RECALLS. CONSUMER ALSO STATED DRIVER AND PASSENGER DOORS OPEN ON THER OWN AND PASSENGER WINDOW WOULD NOT GO DOWN FROM DRIVER SIDE CONTROLS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074635February 24, 2018
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
TRANSMISSION FAILURE LOSS OF COMPLETE POWER JERKING SHAKING COMPLETE SHUTDOWN OF POWER WHILE DRIVING ON FREEWAY. DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074679February 24, 2018
ELECTRICAL SYSTEM, VISIBILITY/WIPER
WIPERS WILL NOT WORK WHEN RAINING. THEN THEY WILL COME ON ON THEIR OWN. THEN GO OFF AGAIN THEN COME ON AND NOT TURN OFF EVEN AFTER THEN ENGINE HAS BEEN SHUT OFF AND THE KEY REMOVED. THIS IS A MAJOR SAFETY HAZARD AND HAS BEEN REPORTED SEVERAL TIMES BY SEVERAL PEOPLE. 2012 WAS RECALLED FOR THIS VERY SAME THING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074680February 24, 2018
POWER TRAIN, STEERING
POWER STEERING COMPLETELY STOPPED WORKING. ALMOST WRECKED THE CAR. TRANSMISSION VIBRATES AND MAKES NOISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074583February 23, 2018
STEERING
HAVE HAD THE CAR FOR TWO YEARS. BOUGHT FROM PRIVATE PARTY. HAVE HAD NO MAJOR ISSUES TILL A FEW DAYS AGO. WHILE DRIVING STEERING WHEEL ALL OF A SUDDEN BECAME VERY LOOSE. YOU CAN MOVE IT BACK AND FORTH WITH ABOUT AN INCH OF PLAY IT DIDN'T HAVE BEFORE, ALL DIRECTIONS.. TOOK IT TO DEALER FOR REPAIR AND ASKED IF THIS MODEL HAS HAD ISSUES WITH IT. THEY TOLD ME KNOW. IN LOOKING ON INTERNET, I FIND MANY PEOPLE COMPLAINING AND WITH VIDEOS OF EXACTLY THE SAME PROBLEM I HAVE. BASICALLY THE WHEEL NUT THAT HOLDS THE STEERING WHEEL IN PLACE COMES LOOSE. I SHOULD ALSO STATE THAT MY CAR PRESENTLY HAS ONLY 100,200 MILES ON IT, SO WHILE OLDER YEAR WISE, IT DOESN'T HAVE EXCESSIVE MILES DRIVEN AND FOR AMOUNT OF TIME. I FIND HIGHLY UNUSUAL THAT IT WOULD COME LOOSE. I HAVE TALKED TO FRIENDS AND KNOW OF NO ONE ELSE THAT HAS EVER HAD A STEERING WHEEL COME LOOSE. IT IS LOOSE DRIVING, PARKED, OFF . NOTHING MATTERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074778February 21, 2018
POWER TRAIN
CPSC:THE TRANSMISSION INDEED DOES HAVE A BUCKING FEEL TO IT AFTER IT LEAVES AN UPHILL ASCENT AND GOES BACK TO LEVEL GROUND, YET STILL, SOMETIMES MANEUVERS AS IF IT WAS STUCK IN THE GEAR AND STILL ASCENDING.*DT *JS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074070February 21, 2018
POWER TRAIN
WHILE DRIVING DOWN THE INTERSTATE, THE VEHICLE LOST POWER AS IF IT SHIFTED INTO NEUTRAL THE RPMS ROSE AND THE VEHICLE STOPPED POWERING FORWARD. NO WARNING SIGNALS APPEARED ON THE CONTROL PANEL OF THE VEHICLE. TOOK VEHICLE DIRECTLY TO FORD DEALERSHIP WHERE THEY STATED THAT THERE WERE NO RECORDED FAULTS AND THEREFORE THEY COULD NOT DO ANYTHING TO THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074081February 21, 2018
POWER TRAIN
ON FEBRUARY 19, 2018, I WAS DRIVING MY 2014 FORD FOCUS (VIN [XXX]) IN SUGAR LAND, TX.WHILE OPERATING THE VEHICLE I STOPPED AT AN INTERSECTION.THERE WAS ONE VEHICLE IN FRONT OF ME AT THE TRAFFIC LIGHT.ONCE THE LIGHT TURNED GREEN I SLOWLY ACCELERATED.WHILE I WAS ACCELERATING, THE VEHICLE SHIFTED GEARS SO HARD THAT IT ALMOST CAUSED ME TO HIT THE VEHICLE IN FRONT OF ME.THE TRANSMISSION BANGED INTO GEAR VERY HARD. I AM VERY CONCERNED THAT THE TRANSMISSION IN THIS VEHICLE HAS A MANUFACTURING DEFECT WHICH IS CAUSING THIS SEVERE SAFETY HAZARD. ON FEBRUARY 21, 2018 I TOOK THE VEHICLE TO HELFMANN FORD IN STAFFORD, TX. THEY INFORMED ME THAT THE WOULD BE ABLE TO LOOK AT MY TRANSMISSION FOR 2 MONTHS DUE TO THEIR TECHNICIAN BEING OUT STARTING MONDAY. I THEN WENT TO LEGACY FORD DEALERSHIP LOCATED AT 27225 SOUTH WEST FREEWAY ROSENBERG TX 77471.I MET WITH A SERVICE ADVISOR WHO IDENTIFIED HIMSELF AS JOHN SMITH. I REPORTED THE INCIDENT TO THE SERVICE ADVISOR ON FEBRUARY 21, 2018 AT APPROXIMATELY 10:30AM.I ADVISED HIM THAT I WAS CONCERNED THAT THE VEHICLE HAD A MANUFACTURING DEFECT THAT WAS CAUSING THE VEHICLE TO BE A SAFETY HAZARD.HE INDICATED THAT THIS WAS A KNOWN ISSUE WITH THIS MODEL VEHICLE. I PURCHASED THIS VEHICLE BRAND NEW. IT HAS NEVER SUFFERED ANY UNUSUAL WEAR OR TEAR AND HAS NEVER BEEN MISUSED.ADDITIONALLY, I HAVE HAD IT INTO THE FORD DEALERSHIP FOR THE EXACT SAME ISSUE AT LEAST THREE TIMES.I AM CONCERNED THAT THE ISSUE IS NOT BEING REPORTED TO NHTSA AND THAT THE AGENCY IS NOT AWARE OF THE SAFETY HAZARD ASSOCIATED WITH THIS VEHICLE. ADDITIONAL TRANSMISSION ISSUES INCLUDE VIOLENT SHUDDERING FROM A COMPLETE STOP AND WHILE DRIVING ON INCLINE. THE TRANSMISSION WILL BECOME STUCK IN FIRST AND SECOND GEARS AND WHINED UP BUT NOT SHIFT ANY FURTHER WITHOUT COMING TO A COMPLETE STOP TO "RESET" THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074787February 21, 2018
STEERING
CPSC: A WEEK AGO, MY SON WAS DRIVING APP 45 MILES PER HOUR WHEN SUDDENLY THE POWER STEERING LOCKED, JERKING HIS VEHICLE TO THE LEFT, ACROSS THE ADJACENT LANE ON A 2 LANE HIGHWAY. HE ATTEMPTED TO REDIRECT THE VEHICLE, BUT THE STEERING WAS LOCKED AND HE COULD NOT CONTROL THE CAR. *DT THE CONSUMER STATED THE VEHICLE BECAME AIRBORNE. THE SEAT BELT LOCKED AND THE AIRBAG DEPLOYED. *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11074123February 21, 2018
AIR BAGS
JANUARY 2018 I WAS STOPPED AT A RED LIGHT (SR 99- LAKE STEVENS, WA / SPEED LIMIT 55 MPH) WHEN I WAS REAR ENDED BY A HYUNDAI ELANTRA TRAVELING ABOUT 45 MPH, I WAS STRUCK FROM THE REAR AND PUSHED INTO THE CAR IN FRONT OF ME (NISSAN PATHFINDER). HOWEVER, MY AIRBAG DID NOT DEPLOY AFTER THE REAR (1ST) OR THE FRONT (2ND) IMPACT.THE DAMAGE TO MY VEHICLE WAS EXTENSIVE ($10K). AS A RESULT FROM THE ACCIDENT I AM CURRENTLY IN CARE FOR MULTIPLE DISC BULGES IN THE CERVICAL SPINE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11074754February 21, 2018
POWER TRAIN
2016 FORD FOCUS. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073841February 20, 2018
ELECTRICAL SYSTEM
DESIGN FAILURE IN ENGINE WIRING HARNESS THE WIRES WITH IN THE ENGINE WIRING HARNESS RUB TOGETHER WITH THE VIBRATION OF AN IGNITED ENGINE. AS FRICTION OCCURS BETWEEN THE INDIVIDUAL ENCASED WIRES, THE CASING WEARS DOWN, THE WIRES RISK BECOMING FUSED TOGETHER WITHIN THE HARNESS. THE CONSEQUENCES OF A FAULTY ENGINE WIRING HARNESS: 1.RPM READINGS DO NOT COINCIDE WITH THE MOTOR. THE VEHICLE STRUGGLES TO ACCELERATE FROM THE TRAFFIC LIGHT EVEN THOUGH THE CAR IDLES AT 2000 RPM. THEREFORE, THE TACHOMETER IS UNABLE TO READ THE ROTATION OF THE ENGINE'S CRANKSHAFT. 2.AS THE VEHICLE IN MOTION ENCOUNTERS AN INCLINE IT LOSES POWER AND IS UNABLE TO ACCELERATE ON ANY GRADE HILL, CAUSING THE ENGINE TO DUMP FUEL. IN SUCH INSTANCE ONE CAN WATCH THE FUEL GAUGE RECESS QUICKLY FROM FULL TO EMPTY. 3.WHETHER THE ENGINE IS TURNED ON OR OFF, THE TAIL LIGHT AND HORN WILL ALSO SHORT OUT, PRESENTING FAULTY CIRCUITS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073877February 20, 2018
FUEL/PROPULSION SYSTEM
MY 2014 FORD FOCUS (24,000 MILES) STALLED IN TRAFFIC. IT HAD NO DASH LIGHTS BUT THE VEHICLE DASHBOARD DISPLAYED THE MESSAGE "ENGINE FAILURE". AFTER TOWING TO THE FORD DEALER, THE SERVICE ADVISOR STATED THAT THE FUEL VACUUM PURGE VALVE WAS DEFECTIVE AND HAD CAUSED A DEFORMATION OF THE FUEL TANK. HE ALSO SAID THAT HIS DEALERSHIP WAS SEEING SEVERAL OF THESE DEFECTS EACH WEEK. HE MENTIONED THAT A NOTICE HAD BEEN ISSUED TO DEALERS BY FORD ABOUT THE DEFECT, BUT THAT FORD HAD NOT RECALLED THE VEHICLES FOR THE DEFECT AND THAT REPAIRS WOULD BE THE RESPONSIBILITY OF THE OWNERS. THE ESTIMATED COST WAS $1800. OF COURSE, THIS IS AN ENGINEERING AND PRODUCTION DEFECT CAUSED BY FORD AND REPRESENTS A SAFETY ISSUE. A RECALL SHOULD BE ORDERED IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073767February 20, 2018
FUEL/PROPULSION SYSTEM
WHILE FILLING UP MY GAS TANK IF BELOW HALF WAY MY CAR WILL NOT START. THIS PROBLEM HAS BEEN LISTED ONLINE MANY TIMES AND IT SEEMS LIKE FORD REFUSES TO RECALL ALL 2014 FORD FOCUS. THE GAS GAUGE DISPLAYS DIFFERENT LEVELS OF FUEL AND I AM AFRAID THAT MY CAR IS GOING TO STOP WHILE I'M DRIVING AND I HAVE A ACCIDENT. THIS HAS BEEN LISTED ONLINE BY MAY PEOPLE THAT THIS CAR IS HAVING THIS PROBLEM. MINE ALL OF A SUDDEN JUST STARTED. I NEED MY CAR FIX AND I AM TIRED OF PAYING FOR ITEMS YOU GUY AND FORD ARE AWARE OF. I NEED CONTACT FROM A MANAGER OR A CORPORATE WORKING FROM FORD. I AM ALSO FILING A COMPLAINT WITH THE BBB. I HAVE SMALL KIDS AND CANNOT DRIVE MY CAR WITH THEM OUT OF FEAR SOMETHING MAY HAPPEN. THERE ARE REPORTED CRASHES DUE TO THIS AND YOU GUYS ARE ALLOWING FORD TO PUT PEOPLE LIVES IN DANGER. I WAS STUCK AT THE GAS STATION FOR 45 MINS AFTER GETTING GAS DUE TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073799February 20, 2018
POWER TRAIN
CAR BUCKS, LUNGES, CUTS OUT, JUMPS GEARS WHEN ACCELERATING...ESPECIALLY FROM A STOP. THIS CAUSES A VERY DANGEROUS HESITATION IN ACCELERATION WHEN PULLING INTO TRAFFIC. IT ALSO CAUSES A VIOLENT JOLT TO THE ENGINE AND TRANSMISSION, WHICH IS CAUSING MORE AND MORE RATTLES IN THE ENGINE COMPARTMENT AND THE DRIVE TRAIN. THE FORD DEALER REFUSES TO EVEN ACKNOWLEDGE THAT THERE'S EVEN A PROBLEM. THE PROBLEM STARTED JUST A COUPLE MONTHS AFTER PURCHASING BRAND NEW, AND GETS WORSE WITH TIME. AND INTERNET RESEARCH SHOWS THAT THIS PROBLEM IS VERY COMMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073559February 19, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY CAR CONSTANTLY SMELLS LIKE GAS WHEN I START IT UP AFTER FILLING THE GAS TANK UP, THE CAR DIES WHEN DRIVING DOWN ROAD I HAVE TO PULL OVER TO START IT BECAUSE IT DIES WHILE I AM ON THE ROAD SO I HAVE TO PULL OVER SINCE LAST YEAR THE FUEL READER STOPPED WORKING CAUSING ME TO DIE ON SIDE OF ROAD BECAUSE OF RUNNING OUT OF GAS. THE CAR STILL HAS TRANSMISSION ISSUES IT JERKS FROM TIME TO TIME AND THE HALF SHAFT BEARING AND WHEEL BEARINGS ARE CURRENTLY GOING OUT IN THIS CAR. I BOUGHT THE CAR BRAND NEW AT THE FORD DEALERSHIP. THIS IS CAR IS A LEMON I HAVE OWNED OVER 15 USED CARS AND NEVER HAD A PROBLEM AS MUCH I HAVE HAD WITH THIS NEW CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073581February 19, 2018
UNKNOWN OR OTHER
THE TRANSMISSION IS SLIPPING AND JERKING WHILE I DRIVE. THE CLUTCH WAS REPLACED WHILE UNDER WARRANTY. BUT TRANSMISSION STILL ACTED THE SAME. NOW FORD WON'T AGREE TO FIX IT. TRANSMISSION IS UNDER RECALL #14M02 FOR TCM NOT THE CLUTCH AND FORD TELL ME I HAVE TO FIX CLUTCH. WHEN THEY REPLACED CLUTCH BEFORE THEY TOLD ME IT WOULD TAKE SEVERAL MONTHS TO GET IT BROKE IN TO THE WAY I DRIVE AND IT WAS COVERED UNDER WARRANTY FOR 150,000 MILES . WELL I WAITED COUPLE OF MONTHS AND TOOK IT BACK. FORD SAID IT WAS PAST 30 DAY WARRANTY AND I HAD TO PAY TO FIX IT. FORD SHOULD BE RESPONSIBLE FOR REPLACING CLUTCH SINCE IT NEVER DROVE ANY DIFFERENT AFTER THEY REPLACED CLUTCH. THE CAR HAS BEEN AT AUTOMOTICE GROUP OF JASPER ALABAMA FOR 3 WEEKS AND I HAVEN'T GOT ANY RESPONSE FROM FORD EXCEPT TO CONTACT SERVICE MANAGER AT JASPER. FORD COMPANY HAS NOT EVEN CALL SERVICE MANAGER. SERVICE MANAGE HAS NOT HEARD FROM FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073461February 18, 2018
SEAT BELTS
THE DRIVER SIDE SEAT BELT WILL NO LONGER LATCH. AT FIRST IT BECAME HARD TO CLICK IN OR OUT THEN STOPPED WORKING ENTIRELY. IT HAS NOT BEEN INVOLVED IN ANY ACCIDENT ANY TIME NEAR THIS MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus