Ford Focus Complaints

22,326 consumer complaints on file.

#11113319July 24, 2018
POWER TRAIN
VEHICLE BEGAN EXPERIENCING EXTREME SHUDDERING WHILE ACCELERATING UP TO 30 MILES PER HOUR. ONCE REACHING AROUND 60 MILES PER HOUR, VEHICLE DOES NOT WANT TO ACCELERATE ANY FURTHER, AND THE ENGINE WILL REV BEFORE DECIDING TO ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113315July 24, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING 35 MPH, THE ENGINE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AFTER THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746, (301) 298-0793) WHERE AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,994. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113442July 24, 2018
STEERING
I WAS DRIVING DOWN A STATE ROAD ABOUT 100 YARDS AWAY FROM THE ROAD I LIVE ON. I TURNED MY TURN SIGNAL ON AND BEGAN SLOWING DOWN. WHEN I WAS ABLE TO TURN I BEGAN PRESSING THE ACCELERATOR TO TURN, UPON DOING SO MY STEERING LOCKED UP. I LOST MY POWER STEERING AND WASN'T ABLE TO TURN. A CAR WAS APPROACHING AND HAD TO STOP TO PREVENT FROM HITTING MY ON MY PASSENGER SIDE. I HAVE NO CLUE WHY THERE HASN'T BEEN A RECALL AFTER RESEARCHING THIS DEFECT. THERE ARE SO MANY PEOPLE THAT HAVE BEEN IN CRASHES INCLUDING DEATHS. I'M THANKFUL NO ONE WAS HURT IN THIS SITUATION BUT I CANT IMAGINE IF MY DAUGHTER WOULD HAVE BEEN DRIVING AS WE PURCHASED THIS CAR FOR HER. I PRAY YOU LOOK INTO THIS AND ISSUE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113460July 24, 2018
STEERING
ABOUT TO DRIVE TO WORK, I TURNED MY CAR ON AND SHIFTED FROM PARK TO REVERSE AFTER ABOUT 5 MINUTES OF WAITING. WHILE REVERSING OUT OF MY PARKING SPOT, I REALIZED THE STEERING WHEEL WOULD NOT TURN AND I WAS GOING STRAIGHT TOWARDS AN APARTMENT BUILDING THAT BORDERS THE PARKING LOT. I PARKED THE CAR AND NOTICED A WARNING ON THE SCREEN IN THE CAR THAT STATED 'POWER STEERING ASSIST MALFUNCTION.' I TURNED THE CAR OFF AND THE STEERING WAS NO LONGER DIFFICULT TO CONTROL WHEN I TURNED THE CAR ON AGAIN. THE WARNING WAS NO LONGER PRESENT. AROUND TWO WEEKS LATER, THE SAME POWER STEERING ASSIST MALFUNCTION OCCURRED WHILE LEAVING A GAS STATION; THE CAR WAS IN DRIVE IN THE PARKING LOT WHEN THE ISSUE OCCURRED. MY INTENTION WAS TO TURN AND EXIT TO A STREET, BUT I REALIZED THAT THE STEERING WHEEL WOULD NOT TURN. TURNING THE CAR OFF AND ON AGAIN SEEMED TO ALLOW THE STEERING TO BECOME NORMAL AND THE WARNING WAS NO LONGER PRESENT. THE POWER STEERING ASSIST MALFUNCTION MAKES IT NEAR IMPOSSIBLE TO STEER THE CAR, WHICH COULD RESULT IN AN ACCIDENT IF THE WARNING IS NOT SEEN SOON ENOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112980July 23, 2018
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR LATCH WAS INOPERABLE. GRIECO FORD OF FORT LAUDERDALE (1333 N FEDERAL HWY, FORT LAUDERDALE, FL 33304, (954) 390-6400) INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. *BF CONSUMER STATED MY ISSUE IS RELATED TO RECALL 16S30-SIDE DOOR LATCH REPLACEMENT. MY CAR'S VIN ISN'T LISTED AS ONE OF THE AFFECTED UNITS, DESPITE THE FACT THAT MY CAR HAS EXPERIENCED THE VERY ISSUE RELATED TO THIS RECALL! CONSUMER ALREADY HAD TO REPAIR THREE DOORS AND WAS NOT ABLE TO DRIVE CAR DUE THE DRIVER'S SIDE FRONT DOOR NOT ABLE TO LATCH SHUT.*JB THE MANUFACTURER DECLINED TO ASSIST WITH REPAIRS.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113011July 23, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STARTED SHUDDERING AND INADVERTENTLY SHIFTED GEARS. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE DEALER (CAPITAL FORD OF CHARLOTTE, 5411 N TRYON ST, CHARLOTTE, NC 28213) STATED THAT THEY WERE AWARE OF THE FAILURE WITH AN ENGINE MODULE AND THE WARRANTY WAS EXTENDED TO 100,000 MILES. THE CONTACT WAS ADVISED TO TOW THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THE EXTENDED WARRANTY PROGRAM. THE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112904July 22, 2018
STRUCTURE:BODY
I HAD THE DOOR ACTUATORS/LATCHES REPLACED IN MAY OF 2017. THE LEFT REAR DOOR ACTUATOR REPLACED UNDER THE RECALL FAILED AGAIN AND THE DOOR DOES NOT LATCH CLOSED. I SPOKE WITH THE DEALERSHIP THAT REPLACED THE ACTUATORS UNDER THE RECALL AND WAS TOLD THAT THEY WILL ONLY WARRANTY THE ACTUATORS FOR 12 MONTHS FROM THE INSTALLATION DATE. I CALLED FORD CUSTOMER CARE AND WAS TOLD THAT THEY WOULD NOT REPLACE THE ACTUATORS UNDER THE RECALL AND THAT I WOULD BE RESPONSIBLE FOR THE COST OF THE REPAIR. EITHER THE PART DID NOT GET REPLACED AS THE DEALERSHIP SAYS IT DID, OR THE RECALLED PARTS ARE FAILING IN THE SAME WAY THAT THE OEM PARTS ARE FAILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112807July 21, 2018
STEERING
STEERING FAILED WHILE DRIVING HOME FROM WORK ON THE I 4 A ROAD WHERE THE SPEED LIMIT VARIES FROM 65 TO 70 MILES AN HOUR. NOT A GREAT TIME TO NOT BE ABLE TO CONTROL OF YOUR CAR MADE IT HOME BUT THE CAR IS TO DIFFICULT TO DRIVE. AND NOW I FIND OUT FORD KNEW THIS WAS ISSUE SINCE 2013!.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112814July 21, 2018
POWER TRAIN
JERKING AND HESITATION IN TAKE OFF OF TRANSMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112852July 21, 2018
STEERING
POWER STEERING ASSIST FAILURE. DRIVING AROUND TOWN ALL DAY, PARKED THE VEHICLE THEN UPON RESTARTING THE POWER STEERING ASSIST NO LONGER WORKS. THIS CAR HAS LESS THAN 34,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112879July 21, 2018
STEERING
TAKATA RECALL - POWER STEERING MALFUNCTION . STEERING WHEEL LOCKS UP WHILE TURNING ON OR DRIVING THERE HAVE BEEN SEVERAL COMPLAINTS AND WOULD REALLY LIKE FOR SOMETHING TO BE DONE IT'S DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112546July 20, 2018
POWER TRAIN, STEERING
2015 FORD FOCUS. DRIVING HOME, ALMOST CRASHED HEAD ON DUE TO LOSS OF STEERING IN MY VEHICLE. PURCHASED NEW 3 MILES IN JUNE 2015. STILL TRYING TO GET SERVICE FOR RECALL ON POWERTRAIN, ALWAYS TOLD PARTS ARE NOT AVAILABLE OR SERVICE REQUESTS BACKED UP. THE VEHICLE IS UNSAFE AND CAN CAUSE FATALITY ON THE ROAD. MY CURRENT MILEAGE IS 53,181 AND IN NO WAY SHOULD THE STEERING SYSTEM FAIL. MY CAR IS IN THE SHOP AT THE DEALER AND THE COST FOR REPAIR IS $2100.00 PLUS TAX WHICH I DO NOT HAVE. I HAVE RESEARCHED AND FOUND MANY COMPLAINTS ABOUT THE SAME ISSUES I AM REPORTING. THERE SHOULD BE A SAFETY RECALL ON THE STEERING SYSTEM. I'M STRUGGLING EACH DAY GETTING RIDES BACK AND FORTH TO WORK AND I NO LONGER FEEL SAFE WITH MY CHILD IN AN UNSAFE MOTOR VEHICLE THAT COULD CAUSE CRASH/COLLISION. FORD NEEDS TO TAKE RESPONSIBILITY FOR DEFECTS AND RECALL ALL FORD FOCUS 2015 SO THAT OTHERS CONSUMERS CAN GET THEIR CAR REPAIRED. AS I STATED BEFORE I ALMOST CRASHED HEAD ON DUE TO STEERING FAILURE. NOT SAFE TO DRIVE ON THE RODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112577July 20, 2018
UNKNOWN OR OTHER
ABOUT 2 MONTHS AGO, WHILE DRIVING, MY RADIO MADE A VERY LOUD POP SIMILAR TO A GUNSHOT NOISE, THEN STOPPED PLAYING MUSIC AND WOULD NOT TURN BACK ON UNTIL I TURNED THE CAR OFF AND BACK ON. THIS WOULD HAPPEN PERIODICALLY. IN ABOUT THE PAST 2 WEEKS IT HAS HAPPENED MORE AND MORE OFTEN, AND NOW THE RADIO WILL NOT TURN ON AT ALL. THE NOISE COMING FROM THE SPEAKER HAS GOTTEN MUCH WORSE. IT NOW CRACKLES, BOOMS, MAKES HIGH PITCHED NOISES, SOME OF WHICH ARE EXTREMELY LOUD. THESE NOISES NOW HAPPEN ALL THE TIME- WHEN THE CAR IS ON AND IN DRIVE (ANY SPEED), STOPPED, IN PARK, AND EVEN HAPPEN WHEN IT IS COMPLETELY OFF, NO KEY IN THE IGNITION AT ALL. BEING SOMEONE WHO SCARES EASILY, THERE IS NO DOUBT IN MY MIND THAT IF IT HAPPENED AT THE RIGHT MOMENT, THESE LOUD NOISES WOULD CAUSE ME TO CRASH. THERE IS NO RECALL AND I CANNOT FIND ANY INFORMATION WHERE FORD EVEN ACKNOWLEDGES THE PROBLEM, EVEN THOUGH A QUICK SEARCH ON GOOGLE SHOWS THAT THIS IS CLEARLY A PROBLEM HAPPENING WITH MANY FOCUSES AND SIMILAR MODELS. I HAVE VIDEO RECORDINGS BUT UNFORTUNATELY CANNOT FIGURE OUT A FORMAT THAT WILL WORK TO UPLOAD THEM HERE, I WOULD BE HAPPY TO SEND THEM ANOTHER WAY IF WHO EVER RECEIVES THIS COMPLAINT WOULD LIKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112619July 20, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
RECALL RECEIVED ON DOOR LATCHES. HOWEVER WHEN CALLING DEALER TO SCHEDULE NO RETURN CALL ONLY SOLICITATION CALLS ON WARRANTY. TRUNK USED TO OPEN 1 PUSH OF BUTTON NOW TRUNK WILL NOT OPEN HOWEVER WHEN IN REVERSE TRUNK CHIME COMES ON SAYING TRUNK IS OPEN. WHEN TAKING OFF FROM A STOPPED POSITION VEHICLE STARTS TO GO THEN COMPLETELY LOSES POWER HAPPENS AFTER CLUTCH IS COMPLETELY RELEASED IN MOTION JUST FALLS ON ITS FACE THEN IMMEDIATELY COMES OUT OF IT INFREQUENT BUT DANGEROUS EVEIDENT SINCE NEW.. TRACTION CONTROL IS ACCESSED THROUGH RADIO. RADIO STOPPED WORKING 22000. SOME DOORS DO NOT ALL UNLOCK INFREQUENTLY. WIPER INFREQUENTLY STOP WORKING AND PARK IN MIDDLE OF WINSHIELD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112771July 20, 2018
ENGINE, FUEL/PROPULSION SYSTEM
CAR WAS BEING DRIVEN AT ABOUT 30 MPH WHEN IT SUDDENLY SHUT OFF. CAR WOULD NOT RESTART. FUEL GAUGE INDICATED 71 MILES TO EMPTY, 2 DAYS AFTER DEALER SUPPOSEDLY RECALIBRATED FUEL GAUGE BY REPROGRAMMING COMPUTER. THIS HAS HAPPENED SEVERAL TIMES IN THE PAST 3 MONTHS. DEALER SAYS CLUTCH (IN THIS AUTOMATIC VEHICLE) FAILED "SHUDDER TEST", AND NEEDS $1500 REPLACEMENT. HE SAYS THIS COULD EXPLAIN CAR SHUTTING OFF. I CANNOT RISK MY PREGNANT DAUGHTER BEING STRANDED BY THIS CAR. VERY DISAPPOINTED INFORD AND THIS DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112448July 19, 2018
STEERING
POWER STEERING MODULE HAD TO BE REPLACED. DTC U3000:49-48 WAS THE CODE FROM THE DEALER. THE STEERING ASSIT LIGHT CAME ON AFTER STARTING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112286July 19, 2018
POWER TRAIN
POWER SHIFT TRANSMISSION, BOTH CLUTCHES WERE REPLACED BY DEALER. STILL EXPERIENCING PROBLEMS, WHILE IN MOTION AT 55MPH ON SMOOTH HIGHWAY ENGINE SURGES WITHOUT ACCELERATION, TACH UP TO 6000RPM; AT LOW SPEEDS TRANSMISSION SHUDDERS, JERKS, DOES NOT SHIFT PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112418July 19, 2018
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE STEERING FAULT WARNING INDICATOR ILLUMINATED. JIM CHARLON FORD, INC (269 SOUTH CHINA LAKE BLVD, RIDGECREST, CA) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED SINCE THE VIN WAS NOT INCLUDED IN A RECALL AND BECAUSE OF THE DIAGNOSTIC FEE. THE MANUFACTURER WAS CALLED, BUT THE CONTACT WAS NOT ABLE TO SPEAK WITH A LIVE REPRESENTATIVE. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112421July 19, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING BETWEEN 25 TO 65 MPH, THE "TRANSMISSION OVERHEATED" WARNING INDICATOR ILLUMINATED AND THE VEHICLE DECELERATED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO CROSSROADS FORD OF KERNERSVILLE, INC (1330 NC ' 66, KERNERSVILLE, NC 27284, 877-331-8058) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULES AND TRANSMISSION CLUTCHES FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112086July 18, 2018
STEERING
AT HIGHWAY SPEED VEHICLE STEERING BECOMES UNPREDICTABLE. AT TIMES THE STEERING WILL HAVE A 'LOOSE' FEELING WHERE INPUTS ARE MADE WITH NO RESPONSE CAUSING MORE INPUT TO BE MADE THEN SUDDENLY VEHICLE WILL TURN CAUSING AN OVER CORRECTION AND INPUT NEEDING TO BE MADE TO CORRECT THE VEHICLES PATH WHICH BASICALLY MAKES DRIVER SEESAW AT STEERING WHEEL TO KEEP VEHICLE IN A STRAIGHT LINE. OTHER TIMES STEERING BECOMES HARD TO MOVE OUT OF CENTERED POSITION CAUSING EXCESSIVE EFFORT TO MOVE STEERING WHEEL. ONCE MOVED OUT OF CENTER THE ABOVE MENTIONED FIGHT TO KEEP VEHICLES PATH STRAIGHT BEGINS. WHEN TRAILING BEHIND ANOTHER VEHICLE, ESPECIALLY SEMI TRAILERS THE VEHICLE BECOMES EXTREMELY UNSTABLE CAUSING CONSTANT LEFT AND RIGHT STEERING INPUTS TO KEEP VEHICLE FROM VEERING OFF HIGHWAY. SMALL BUMPS OR ROAD RUTS WILL OCCASIONALLY CAUSE STEERING WHEEL TO SNATCH LEFT OR RIGHT. VEHICLE ALIGNMENT HAS BEEN CHECKED TWICE, TIRES WERE REPLACED, ROTATED AND INFLATION CHECKED. FORD DEALERSHIP AND INDEPENDENT TIRE SHOP HAVE VERIFIED THAT THERE ARE NO WORN PARTS. FORD DEALER STATES ELECTRIC STEERING GEAR REQUIRES REPLACEMENT. I HAVE OWNED VEHICLE SINCE IT WAS NEW (5 YEARS) AND THIS CONDITION HAS JUST STARTED WITHIN THE LAST SEVERAL MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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