Ford Focus Complaints

22,326 consumer complaints on file.

#11111298July 14, 2018
ELECTRICAL SYSTEM
WHEN ENTERING THE CAR I HEAR A STATIC SOUND , CHECK RADIO AND IT'S OFF. WHEN I TURN OFF MOTOR AND GO OUT AND THEN COME BACK IN AS A STATIC SOUND FROM THE RADIO LIKE IT'S ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111310July 14, 2018
SERVICE BRAKES
WHILE TRAVELLING AROUND 20 TO 25 MPH IN THE LEFT HAND LANE OR A TWO LANE CITY STREET, THE CAR IN FRONT OF ME STOPPED TO MAKE A LEFT HAND TURN. I HAD PLENTY OF TIME TO STOP, HOWEVER, WHEN I DEPRESSED THE BRAKE PEDAL, THERE WAS NO RESISTANCE AND THE BRAKE PEDAL WENT DOWN TO THE FLOOR. I QUICKLY RELEASED AND DEPRESSED THE BRAKE PEDAL AGAIN WITH THE SAME RESULT. I TRIED TO AVOID THE VEHICLE BY TURNING TO MY RIGHT, BUT I WAS TOO CLOSE AND HIT THE RIGHT BACK BUMPER OF THE VEHICLE IN FRONT OF ME, CAUSING EXTREME DAMAGE TO THE FRONT LEFT SIDE OF MY CAR. THE INSURANCE COMPANY TOTALLED THE CAR.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11111103July 13, 2018
WHEELS
WENT TO DEALER FOR OIL CHANGE & TIRE ROTATION AND WAS TOLD ALL LUG NUTS HAD TO BE REPLACED BECAUSE RUST MADE THEM SWELL. CAP WAS NEVER SEALED TO PREVENT RUST FROM BUILDING UP BETWEEN SILVER CAP ON LUG NUT AND STEEL NUT ITSELF, ONLY FOUR YEARS OLD AND HAD TO REPLACE ALL 20 LUG NUTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111114July 13, 2018
STRUCTURE:BODY
THE PASSANGER REAR DOOR HANDLE ASSEMBLY HAS COME APART, THERE IS ONLY 12 THOUSAND MILES ON THIS VEHICLE, THE VEHICLE WAS PARKED, WENT TO OPEN REAR DOOR AND THE SMALL PIECE IN THE BACK CAME COMPLETELY OFF AND THEN REST OF THE HANDLE IS VERY LOOSE BUT STILL ATTACHED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111233July 13, 2018
STEERING
"STEERING WHEEL FAULT" HELLO, I HAVE A PROBLEM, I HAVE A 2012 FORD FOCUS AND ALL OF A SUDDEN MY STEERING WHEEL WAS HARD TO MOVE AND A LIGHT THAT SAID STEERING WHEEL FAULT .. I WAS DRIVING AND ALMOST HIT A TRACTOR.. I WAS READING ONLINE AND IT SAID THAT THERE IS ALOT OF ISSUE WITH THIS PROBLEM AND I WANTED TO KNOW IF THERE WAS SUCH RECALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110977July 12, 2018
STRUCTURE:BODY
DRIVERS SIDE DOOR INCAPACITATED. PART INSIDE DOOR BRAKES AND DOOR BECOMES LOCKED IN PLACE. HAVE TO CLIMB OUT WINDOW OR OVER THE PASSENGER SEAT. IN AN EMERGENCY THIS WOULD BE DIFFICULT. I HAVE HAD IT REPAIRED ONCE AND IT HAS BROKEN AGAIN PART ISHARD TO FIND AND COSTLY TO REPLACE ( FOR WHAT IT IS). PART IS PLASTIC. LUKE PROBABLY FONCTION BETTER IF REPLACEMENT WAS METAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110741July 11, 2018
POWER TRAIN
I HAVE ALREADY HAD THE CLUTCH REPLACED 2 TIMES AND IT IS STILL SHUTTERING AND SLIPPING AND NO ONE WILL DO ANYTHING ABOUT IT. I HAD GOTTEN A LETTER STATING MY CAR WAS ON A RECALL BUT NOW IT'S NOT . I AM A SINGLE MOM WITH A SON, I NEED TO KNOW THAT MY CAR IS SAFE . NOT SURE WHAT TO DO PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110751July 11, 2018
POWER TRAIN
JERKING MOTION / HESITATION WHEN ACCELERATING FROM STANDING POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110870July 11, 2018
UNKNOWN OR OTHER
AT 38,500 MILES RADIO WOULD RANDOMLY MAKE LOUD POPPING AND STATIC NOISES NOW A FEW MONTHS LATER THE RADIO QUIT ALL TOGETHER. FUSES ARE GOOD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110446July 10, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION SHUTTERED, THE VEHICLE SHOOK ABNORMALLY, AND THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER (CAVALIER FORD AT CHESAPEAKE SQUARE, 4021 PORTSMOUTH BLVD, CHESAPEAKE, VA 23321, 757-488-8311) SEVERAL TIMES, BUT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED AFTER SEVERAL ATTEMPTS. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000. *TT CONSUMER IS STILL HAVING SHAKING AND SHUDDERING ON ACCERERATION. THIS VEHICLE MODEL IS A SAFETY HAZARD. IT HAS BEEN IN 8 TIMES FOR TRANSMISSION ISSUES. NO VIN AVAILABLE UPDATED 10/09/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110548July 10, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED TO COME TO A COMPLETE STOP. THE CONTACT MENTIONED THAT THE CLUTCH WAS REPLACED FOUR TIMES IN THE PAST TWO YEARS AS WELL AS THE TRANSMISSION COMPUTER. THE VEHICLE WAS SERVICED AT SUNNYSIDE MOTOR CO. INC. (944 MAIN ST, HOLDEN, MA 01520, (508) 829-4333). THE DEALER STATED THAT THE CLUTCH WAS ON AN EXTENDED WARRANTY; HOWEVER, THERE WERE LIMITS ON WHETHER IT WOULD BE REPLACED BASED ON RPMS. THE CONTACT STATED THAT A DIAGNOSTIC APPOINTMENT WAS SCHEDULED WITH THE DEALER. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110638July 10, 2018
VISIBILITY/WIPER
TODAY, MY WINDSHIELD WIPERS CAME ON BY THEMSELVES WHEN I WAS IN A PARKED IN A PARKING LOT AND TURNED THE CAR ON TO TURN ON THE AC. I THOUGHT I BUMPED THE WIPER STALK HANDLE WITH MY KNEE. BUT WHEN I TRIED TO TURN IT OFF, IT WOULDN'T TURN OFF. I CHECKED MY MANUAL TO MAKE SURE I WAS DOING IT CORRECTLY. I WAS. I TURNED OFF THE ENGINE THINKING IT WOULD STOP THE WIPERS, IT DIDN'T. SOMETHING WAS WRONG, SO I KNEW I HAD TO TAKE IT TO A FORD DEALERSHIP. LUCKILY, THE DEALERSHIP WAS ONLY 5-10 MILES AWAY AND THE WEATHER WAS NICE. HOWEVER, I FELT RIDICULOUS HAVING TO SQUIRT WATER INTERMITTENTLY ON MY WINDSHIELD WORRYING THAT THE WIPERS MIGHT DO DAMAGE TO MY WINDSHIELD IF I CAN'T TURN THEM OFF. I DID TAKE IT TO THE FORD DEALERSHIP, BUT THEY WON'T BE ABLE TO LOOK AT IT UNTIL NOON TOMORROW AND THEY CAN'T TURN OFF THE WIPERS EITHER, BUT TOLD ME IT WON'T DAMAGE MY WINDSHIELD. THE DIAGNOSTIC COST WILL BE $125.00 BEFORE ANY REPAIR IS DONE. I GOT A RIDE HOME FROM THEM. WHEN I GOT HOME I STARTED TO INVESTIGATE IF THE WIPER PROBLEM I JUST ENCOUNTERED, ANY OTHER FORD FOCUS SE 2014 OWNERS HAD. THERE HAS BEEN RECALLS FOR THIS PROBLEM ON EARLIER MODELS OF FORD FOCUS, 140,000 2012 MODELS AND ALSO 2013 MODELS. NONE FOR 2014. APPARENTLY, THIS IS A SERIOUS SAFETY ISSUE AND I JUST SAW THERE HAVE BEEN 89 COMPLAINTS ABOUT THIS AND IT INCLUDES FORD FOCUS 2012, 2013, AND 2014 MODELS, ETC. THIS SHOULD BE A FORD RECALL ITEM AS THE WIPER PROBLEM HAS CONTINUED ON SUBSEQUENT MODELS. I LOOKED UP THE ESTIMATED COST FOR REPAIR FOR PARTS, REPLACEMENT, & LABOR AND IT'S PRICEY. I LOVE MY 2014 FORD FOCUS SE AND NEVER EXPECTED TO ENCOUNTER A WIPERS SAFETY MALFUNCTION LIKE THIS. I COULD ONLY IMAGINE IN A SEVERE RAINSTORM WITH THUNDER, LIGHTENING, AND HAIL WHAT A DRIVER AND PASSENGERS SAFETY ISSUE THIS COULD PRESENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110279July 9, 2018
FUEL/PROPULSION SYSTEM
EVAP CHECK VALVE (OR PURGE VALVE) STOPPED WORKING CAUSING THE PLASTIC GAS TANK TO BEGIN TO IMPLODE ON ITSELF. DAMAGING THE ENTIRE CANISTER SYSTEM. TO THE TUNE OF AN ESTIMATED $1,800 PARTS AND LABOR TO GET IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110167July 9, 2018
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2007 FORD FOCUS. WHILE THE CONTACT WAS ENTERING THE VEHICLE, THE DRIVER'S DOOR WAS DIFFICULT TO OPEN AND CLOSE. THE CONTACT STATED THAT THE FRONT PASSENGER AND REAR DOORS EXHIBITED THE SAME FAILURE. THE CONTACT CALLED BAXTER FORD SOUTH (9203 S 145TH ST, OMAHA, NE 68138, (855) 985-0071), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110115July 8, 2018
POWER TRAIN
I WANT TO CONTINUE WITH THE COMPLAINTS ON SHUDDERING WHEN ACCELERATING FROM A COMPLETE STOP. I DRIVE FOR UBER/LEFT AND IT'S VERY UNNERVING WHEN I HAVE A RIDER AND THIS HAPPENS. I CAN'T ACCELERATE SAFELY THROUGH AN INTERSECTION BECAUSE OF THE SHUDDERING SOUNDS LIKE THE WHOLE CAR IS GOING TO BREAKDOWN. PLEASE PLEASE CALL FOR A RECALL ON THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109996July 7, 2018
POWER TRAIN
FEELS LIKE THE TRANSMISSION SLIPS. GOING UPHILL ON A HIGHWAY A SPEED OF APPROX. 35 MPG, (NORMAL SPEED FOR AREA I WAS IN), HAD A HESITATION FELT LIKE I WAS LOSING ACCELERATION. ONCE UPHILL, PULLED INTO A DRIVEWAY AND PUT IN REVERSE TO TURN AROUND, CAR WOULD NOT GO REVERSE, WOULD GO FORWARD, INTO PARK AND NEUTRAL, BUT NOT REVERSE. SHUT OFF ALL ACCESSORIES (A/C, RADIO ETC.) PUT IN PARK AND TURNED CAR OFF. WAITED 5 MINUTES AND TURNED CAR BACK ON AND REVERSE WORKED. I HAVE FELT A SLIP AS SUCH ONLY ON A COUPLE OF OCCASIONS AND CAR CORRECTED ITSELF, BUT THIS TIME IT DID NOT, UNTIL I SHUT THE CAR OFF ALL THE WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110009July 7, 2018
STEERING
POWER STEERING FAILED AROUND 75000 MILES SUDDENLY WHILE DRIVING. I LET IT BE BECAUSE IT WENT AWAY AFTER TURNING THE CAR ON AND OFF BUT SINCE JANUARY 2018, THE CAR HAS BEEN PERMANENTLY WITHOUT POWER STEERING. FORD CUSTOMER SERVICE WAS NO HELP AND ONLY REQUESTED THAT I GET A DIAGNOSTIC THAT COST 100$. THE DIAGNOSTIC CONFIRMED WHAT I SAID - THAT THE STEERING NEEDED TO BE REPLACED AND THAT IT WAS NOT WORKING. THEY ESTIMATED THE REPAIR AT 2100$. THIS IS A SAFETY ISSUE. IF SOMETHING WERE TO RUN OUT IN THE ROAD I WOULD NOT BE ABLE TO TURN THE WHEEL FAST ENOUGH. ADDITIONALLY, I DON'T DRIVE OTHERS REALLY ANYMORE BECAUSE I DON'T FEEL COMFORTABLE PUTTING THEIR SAFETY AT RISK. THIS IS A SAFETY ISSUE THAT FORD NEEDS TO FIX. I AM A LOYAL CUSTOMER AND I WROTE TO FORD EXECS (YES WROTE BECAUSE THEY WOULD NOT GIVE ME A NUMBER) MULTIPLE TIMES IN THE PAST FEW MONTHS. THEIR RESPONSE WAS THAT NHTSA SAID IT WASNT AN ISSUE SO THEY AREN'T GOING TO DO ANYTHING. NHTSA NEEDS TO STEP UP AND REQUIRE FORD TO REMEDY THIS ISSUE. THERE ARE THOUSANDS OF COMPLAINS FOR THIS ISSUE AND THERE HAVE BEEN RECALLS MADE FOR THE SAME ISSUE IN OTHER FORD MODELS, SO I AM UNABLE TO UNDERSTAND HOW THIS HAS NOT BEEN RECALLED FOR THE 2012 FORD FOCUS. ITS AN EMBARRASSMENT FOR FORD AND NHTSA AND MAKES ME AND PROBABLY ALL OF THESE OTHER PREVIOUSLY LOYAL CUSTOMERS NOT WANT TO BUY FORD AGAIN. TAKE ACTION. PEOPLE AND THEIR SAFETY ARE DEPENDING ON YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110016July 7, 2018
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
THE FIRST PROBLEM WAS WITH THE TRANSMISSION, FORD EXTENDED THE WARRANTY TO COVER WHATEVER THE PART WAS OUT TO 150K MILES. THE SECOND PROBLEM WAS THE RADIO/SYNC SYSTEM QUIT WORKING. AND AS OF TODAY JULY 7 A STEERING ASSIST FAULT WARNING IS COMING UP ON THE DASH. I DID SOME RESEARCH AND THE PROBLEM DOES NOT APPEAR TO BE AN ISOLATED INCIDENT. THE STEERING ASSIST FAULT WARNING COMES ON WHEN YOU START THE VEHICLE, WE HAVE NOT SEEN IT HAPPEN WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110029July 7, 2018
AIR BAGS
TAKATA RECALL I HAVE CALLED THE FORD DEALERS IN BOTH CARSON CITY AND RENO NEVADA. BOTH DEALERS STATE THAT THEY DO NOT HAVE THE PARTS TO DO THE RESULTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110055July 7, 2018
UNKNOWN OR OTHER
THE CAR DOOR ON THE DRIVER'S SIDE WILL NOT CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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