Ford Focus Complaints

22,326 consumer complaints on file.

#11114214July 27, 2018
POWER TRAIN
SINCE PURCHASING THE VEHICLE WE HAVE ALL READY HAD THE CONTROL MODULAR CHANGED AND IT WAS PREVIOUSLY CHANGED 2 TIMES BY PREVIOUS OWNER IT NOW HAS BEEN AFFECTING THE CAR FOR 3 MONTHS AGAIN AND IT IS NO LONGER COVERED UNDER WARRANTY. THE CAR VIOLENTLY SHACKS WHEN YOU TRY TO ACCELERATE FROM A STOP, IT SOME TIMES WON'T EVEN GO AT ALL! THIS HAS BECOME A MAJOR ISSUE AND EVERY OTHER FOCUS OWNER I SPEAK WITH SAYS THEY HAVE THE SAME PROBLEM AND FORD WON'T DO ANYTHING... MY PART IS WARRANTED BUT NOT THE LABOR AND THAT'S THE EXPENSIVE PART, THIS IS A ONGOING ISSUES AND NOT FAIR TO SOMEONE THAT STILL HAS 3 YEARS TO PAY ON A CAR...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113710July 26, 2018
AIR BAGS, SEAT BELTS, SEATS
"TAKATA RECALL" THE PASSENGER SEAT IS NOT REGISTERING THAT THERE'S SOMEONE SITTING THERE WHO 5'5" AND WEIGHS ALMOST 135 POUNDS AND IS WEARING HIS SEATBELT. SO THE AIRBAG LIGHT ON THE BOTTOM RIGHT OF THE CENTER CONSOLE COMES ON AND SAYS "PASSENGER AIRBAG OFF" AND THE YELLOW AIRBAG LIGHT STAYS LIT UP ON THE DRIVERS DASHBOARD UNTIL THE CAR IS SHUT OFF, ALL WITH SOMEONE WHO'S BIG ENOUGH FOR THE AIRBAG SENSOR TO KNOW HE'S SITTING THERE. ALL VEHICLES HE SITS IN THAT HAVE SENSORS FOR AIRBAGS FOR THE FRONT PASSENGER SEAT ALWAYS READ THAT HE'S SITTING THERE, SO I KNOW HE'S BIG ENOUGH TO SET THE SENSOR OFF AND FOR IT YO KNOW HE'S SITTING THERE AND TO ACTIVATE THE PASSENGER AIRBAG. PICTURES ARE OF THE YELLOW AIRBAG LIGHT ON THE DRIVERS, THE CENTER CONSOLE "PASSENGER AIRBAG OFF", AND A FEW SHOWING WHERE HE'S SITTING IN THE SEAT AND BOTH THE YELLOW LIGHTS ARE STILL ON. THE YELLOW LIGHTS ARE ONLY ON WHEN THE VEHICLE IS RUNNING, IN MOTION, ON HIGHWAY, STOPPED, ON CITY STREETS, TURNING, AND GOING FORWARD. (ITSL'S ALRIGHT TO SHARE ALL PICTURES PUBLICLY, I KNEW THEY'D BE SHARED WITH THE PUBLIC BEFORE TAKING THEM.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113832July 26, 2018
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE HORN FAILED TO SOUND WHEN DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED QUIRK FORD OF AUGUSTA AT (888) 468-2307 (LOCATED AT 7 WATER ST, HALLOWELL, ME 04347), BUT THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113844July 26, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2000 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE ACCELERATED WITHOUT WARNING SEVERAL TIMES. THE CONTACT CALLED COURTESY FORD LINCOLN OF ROME, INC. AT 888-258-1265 (LOCATED AT 101 US-411, ROME, GA 30161) AND WAS INFORMED THAT THERE WAS NO RECALL FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113859July 26, 2018
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING AT UNKNOWN SPEEDS, THE DRIVER'S SIDE DOOR OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SPRING FRACTURED ON THE LATCH. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113860July 26, 2018
AIR BAGS
FRONT END COLLISION AT 45-50 MPH. AIRBAGS DID NOT DEPLOY IN CRASH
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11113863July 26, 2018
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE SPARE TIRE FAILED TO FIT ON THE VEHICLE BECAUSE IT WAS TOO SMALL. THE VEHICLE WAS TAKEN TO RIVERSIDE FORD (5900 SYCAMORE CANYON BLVD, RIVERSIDE, CALIFORNIA 92507, 888) 984-4430), BUT THE DEALER COULD NOT ASSIST. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113917July 26, 2018
POWER TRAIN
IT ONLY HAS 40,000 MILES ON IT BUT I GOT A "TRANSMISSION FAULT. SERVICE NOW" WARNING LIGHT AND THE CAR JERKED VIOLENTLY. THIS HAPPENED WHILE DRIVING AT A HIGH RATE OF SPEED (80 MPH) ON A HIGH WAY - I LIVE IN TEXAS WHERE 80 MPH IS LEGAL. THIS IS A SIGNIFICANT RISK AND CAN CAUSE ACCIDENTS AS A CAR BEHIND ME COULD HAVE EASILY RAN INTO ME AS I LOST SPEED WHEN TRANSMISSION WENT OUT. PLEASE HAVE FORD RECALL THESE DANGEROUS VEHICLES IN ORDER TO PREVENT ACCIDENTS FROM HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113939July 26, 2018
STRUCTURE:BODY, POWER TRAIN
ONLY 3 OUT OF 4 DOORS OPEN, THE OUTSIDE DOOR LATCHES HAVE FAILED SINCE PURCHASE IN 2013. HAVE ALSO CONTINUALLY FAILED/RE-BROKE AFTER BEING FIXED. CAR ALSO DOES NOT UNLOCK AFTER BEING LOCKED AND INSIDE DOOR MECHANISMS DO NOT UNLOCK AFTER BEING ENGAGED.. HUGE SAFETY ISSUE. ALSO MULTIPLE TIMES THE A SOLENOID HAS TO BE REPLACED DUE TO THE CAR DOES NOT SHIFT CORRECTLY AND FAILS TO ACCELERATE SAFELY (TAKES A OVER A MIN TO GO FROM 35-60) AND EVEN THEN IT WILL NOT MAINTAIN 60 MILES PER HOUR GOING UP A HILL . THIS IS A AUTOMATIC VEHICLE , AND IT IS UNSAFE , ESPECIALLY WHEN EXITING OFF A ONRAMP TRYING TO EXCEL TO POSTED SPEED LIMIT TO MERGE INTO TRAFFIC OFF THE RAMP. I HAVE HAD MULTIPLE PROBLEMS/ISSUES WITH THIS VEHICLE SINCE ITS PURCHASE AND IT IS A VERY UNSAFE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114002July 26, 2018
STEERING
WHILE DRIVING THROUGH A PARKING LOT AND ATTEMPTING TO TURN LEFT ACROSS AN INTERSECTION, THE POWER STEERING WENT OUT COMPLETELY, JERKED THE WHEEL OUT OF MY HAND, AND KEPT THE CAR MOVING STRAIGHT FORWARD. I NARROWLY MISSED HITTING ANOTHER CAR AS MY HUSBAND HELPED ME TUG ON THE WHEEL TO GET THE CAR OUT OF THE INTERSECTION AND TO THE SIDE OF THE ROAD. THE POWER ASSIST LIGHT WAS ON. I TURNED THE CAR OFF AND BACK ON, AND THE PROBLEM WENT AWAY. THIS IS THE SECOND TIME THAT THIS PROBLEM HAS HAPPENED, AND I AM AFRAID OF IT HAPPENING ON THE HIGHWAY OR IN TRAFFIC AND CAUSING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113604July 25, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE SUDDENLY BEGAN TO SHUTTER, WHICH CAUSED THE VEHICLE TO SHAKE AND VIBRATE. THE CONTACT INDICATED THAT THE FAILURE WOULD OFTEN OCCUR WHILE SLOWING DOWN. IN ADDITION, WHILE THE VEHICLE WAS IDLING, THUMPING AND TICKING NOISES WERE PRESENT COMING FROM THE ENGINE COMPARTMENT. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (BILL PIERRE FORD, 11525 LAKE CITY WAY N.E., SEATTLE, WA) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113607July 25, 2018
STRUCTURE:BODY
PASSENGER DOOR WILL NOT LATCH. DOOR HAS TO BE DUCT TAPED TO KEEP CLOSED. DEALERSHIP RELEASED AN OBVIOUSLY UNSAFE VEHICLE TO THE OWNER SAYING IT HAD BEEN FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113707July 25, 2018
AIR BAGS, SEAT BELTS
"TAKATA RECALL" THE DRIVERS SEAT BELT STAYS PUSHED IN WHEN YOU PUSH THE RED RELEASE BUTTON TO TAKE OFF YOUR SEATBELT. UNLIKE THE FRONT PASSENGER SEATBELT AND THE THREE BACK SEATBELTS THAT ALL FOUR COMPLETELY RELEASE WHEN YOU UNDO YOUR SEATBELT, NONE OF THEM STAY PRESSED IN THEY ALL FULLY RELEASE. THE 1ST PICTURE IS THE FRONT PASSENGER SEATBELT RELEASE, 2ND PICTURE IS THE BACK PASSENGER & BACK MIDDLE SEATBELT RELEASES, 3RD PICTURE IS THE BACK DRIVERS SEATBELT SEATBELT RELEASE, & THE 4TH & 5TH PICTURES ARE THE FRONT SEATBELT RELEASE FROM TWO DIFFERENT ANGLES SHOWING HOW IT'S STILL PUSHED IN & NOT FULLY RELEASED EVEN THOUGH THE SEATBELT IS UNBUCKLED SO THE BUTTON SHOULD BE FULLY RELEASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113475July 25, 2018
ELECTRICAL SYSTEM
PUTTING KEY IN IGNITION DOESN'T ALWAYS START THE CAR...I'VE HAD TO TOW MY CAR HOME AFTER TRYING FOR 30 MINUTES. ONLY TO HAVE IT START WHEN MY HUSBAND TRIED. ITS BEEN AN ISSUE EVER SINCE HE BOUGHT IT. CURRENTLY HASN'T BEEN DRIVEN IN 2 DAYS BECAUSE OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112649July 25, 2018
ENGINE
2015 FORD FOCUS. CONSUMER WRITES IN REGARDS TO ILLUMINATED CHECK ENGINE LIGHT. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113528July 25, 2018
STEERING
TWICE SINCE WE HAVE OWNED THIS CAR THE STEERING WHEEL LOCKS UP AFTER THE ENGINE IS STARTED. MY WIFE SAYS THERE IS A MESSAGE ON THE DASH DISPLAY ABOUT THE STEERING. BOTH TIMES SHE SHOWED ME THE STEERING BEING LOCKED UP IN THE DRIVEWAY OF OUR HOME. I WAS ABLE TO CORRECT THE PROBLEM BY TURNING OFF THE IGNITION SWITCH AND RESTARTING. SHE TOLD ME THIS MORNING IT HAS HAPPENED TO HER WHILE DRIVING ONCE ON A HIGHWAY AT 60 MPH . SHE WAS ABLE TO STRONG ARM THE STEERING WHEEL TO THE SHOULDER. I AM EXTREMELY CONCERNED ABOUT THIS PROBLEM. I STILL OWE A LOT OF MONEY ON THIS CAR AND I CAN'T EVEN GIVE IT AWAY WITH THIS KIND OF PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113519July 25, 2018
POWER TRAIN
FORD MOTOR COMPANY / BRIGHTON FORD, REFUSING TO COVER VEHICLE REPAIR EVEN THOUGH CAR FALLS WITHIN ALL PARAMETERS AND EXHIBITS NOT ONLY ONE, BUT BOTH CONDITIONS COVERED UNDER TWO SEPARATE PROGRAMS AT FORD, (14MO1 ? TRANSMISSION CLUTCH SHUTTER) AND (14MO2 TRANSMISSION ENGAGEMENT OR LOSS OF POWER) WITH ALL SYMPTOMS PRESENT. EARLY IN JUNE, MY 2013 FORD FOCUS (VIN- [XXX]) BEGAN EXPERIENCING A PERIODIC SHUTTER WHILE DRIVING. ISSUE PROGRESSIVELY GOT WORSE. SOME DRIVING TIMES NO ISSUES NOTICEABLE, OTHER DRIVING TIMES SHUTTER APPARENT. AS TIME WENT BY, THE PROBLEM PROGRESSED INTO A GRINDING NOISE WHILE IT WAS SHIFTING INTO DIFFERENT GEARS. IN LATE JUNE I ATTEMPTED TO MAKE AN APPOINTMENT AT MY LOCAL DEALERSHIP (BRIGHTON FORD) TO HAVE THE TRANSMISSION LOOKED AT, SCHEDULED FIRST AVAILABLE APPOINTMENT AT BRIGHTON FORD MONDAY, JULY 16TH. WHILE ON THE FREEWAY DRIVING HOME FROM WORK SUNDAY JULY 15TH THE CAR BEGAN TO LOSE POWER WHILE TRYING TO SHIFT GEARS. AFTER A SHORT PERIOD, THE TRANSMISSION FAULT SERVICE NOW LIGHT APPEARED, AND CAR STAYED IN WHAT SEEMED TO BE A SLUGGISH MODE. I WAS ABLE TO DRIVE IT UNDER THAT CONDITION DIRECTLY TO THE DEALERSHIP TO LEAVE IT AT THE OVERNIGHT DROP LOCATION TO BE LOOKED AT DURING MY SCHEDULED APPOINTMENT THE FOLLOWING MORNING. DID RECEIVE A CALL FROM SERVICE ADVISOR [XXX] MONDAY 7/16 ADVISING THAT WITHOUT ACTUALLY TEARING THE TRANSMISSION APART TO DETERMINE THE CAUSE, BEING UNABLE TO DRIVE THE VEHICLE TO REPLICATE THE SHUTTER AND NO APPARENT LEAKS OR CONTAMINATION THIS ISSUE WOULD NOT BE COVERED UNDER WARRANTY. THIS PARTICULAR MODEL YEAR VEHICLE WITH THE DPS6 AUTOMATIC TRANSMISSION HAS TWO KNOW TRANSMISSION ISSUES: CUSTOMER SATISFACTION PROGRAM 14MO1 - TRANSMISSION CLUTCH SHUTTER / TRANSMISSION INPUT SHAFT SEAL WARRANTY EXTENSION. CUSTOMER SATISFACTION PROGRAM 14MO2, TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113555July 25, 2018
UNKNOWN OR OTHER
THE HORN STOPPED WORKING, WITH NO APPARENT CAUSE, IN ALL CAPACITIES. I FIRST NOTICED THE PROBLEM WHEN ATTEMPTING TO USE THE REMOTE LOCKING FEATURE ON THE KEY. LATER, WHILE AT A STOP SIGN IN CITY TRAFFIC, TRYING TO SIGNAL TO ANOTHER DRIVER THEY WERE MAKING A DANGEROUS TRAFFIC VIOLATION, I DISCOVERED THE HORN ITSELF, AND NOT THE KEY INTERFACE, WAS TO BLAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113261July 24, 2018
SERVICE BRAKES
THE CAR ROLLED DOWN OUR DRIVEWAY WHILE PARKED WITH PARKING BREAK ON. THERE WERE NO KEYS IN THE CAR. WE WERE IN THE HOUSE WHEN IT HAPPENED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11113312July 24, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
SHUDDERING SO BAD THAT CAR SHUTS OFF WHILE DRIVING ON THE HIGHWAY. 60 TO NOTHING. NEARLY HIT. SHUDDERED LEAVING STOP SIGNS AND INTERSECTIONS- NEARLY HIT. FUEL SYSTEM ISSUES- BOWED GAS TANK IN THE HEAT. COULD HAVE EXPLODED. IN SHOP 8+ TIMES SINCE NEW. FORD CUSTOMER CARE NOR FORD DEALERSHIP WILL RESOLVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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