Ford Focus Complaints

22,326 consumer complaints on file.

#11121189August 21, 2018
ENGINE
CAR WAS DRIVING FINE RUNNING A FEW ERRANDS. STOPPED AT A STORE FOR ABOUT FIVE MINUTES , WHEN I GOT BACK IN AND STARTED THE ENGINE ALL I HEARD WAS A LOUD CLANKING NOISE AND THE IDLE WAS ROUGH. DID A LITTLE RESEARCH ABOUT THE CAR AND DISCOVERED ALL THE COMPLAINTS ABOUT ENGINE FAILURE . SO THATS WHAT HAPPENED TO MINE . DROPPED VALVE SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121257August 21, 2018
FUEL/PROPULSION SYSTEM
FUEL PERG VALVE STUCK IN CLOSED / OPEN POSSITION. RESULTING IN TANK DEFORM AND SENDING UNIT FAILER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121276August 21, 2018
STEERING
RACK AND PINION EPAS FAILED--GRADUALLY AT FIRST, THEN COMPLETELY. THIS PART HAS BEEN RECALLED IN OTHER FORD MODELS BUT NOT IN MINE--YET. THE REPAIR BILL WAS $2800. IT HAPPENED WITHIN A FEW DAYS OF 3-YR WARRANTY EXPIRATION AND I FILED A CLAIM WITH FORD. THEY REDUCED THE COST BY $2000, BUT I STILL HAVE AN $800 BILL TO PAY TODAY, AS THE CAR HAS BEEN FIXED. I FEEL IT SHOULD BE ALL COVERED UNDER A RECALL EXEMPTION. SHOP IS SERRAMONTE FORD, 999 SERRAMONTE BLVD, COLMA, CA 94014. REPAIN # 227 328.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121322August 21, 2018
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING (EPS) FAILED TO FUNCTION. ALSO, THE "STEERING ASSIST FAILED" MESSAGE FLASHED AND THE STEERING WHEEL BECAME EXTREMELY TIGHT WHILE ATTEMPTING TO TURN LEFT OR RIGHT. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER ISSUED TWO TSBS FOR THE STEERING, BUT THERE WAS NO EPS RECALL FOR THIS YEAR, MAKE, AND MODEL VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SUGGESTED THAT THE VEHICLE BE TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. **TR *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121331August 21, 2018
POWER TRAIN
WHEN ACCELERATING FROM A STOP, THE TRANSMISSION DOES NOT ENGAGE RIGHT AWAY, BUT APPEARS TO SLIP, AND IT MAKES A NOISE WHICH I WOULD DESCRIBE AS A GRINDING NOISE, AND IT SHUDDERS SLIGHTLY. IT ALSO SOUNDS LIKE THE TEETH IN THE TRANSMISSION GEARS ARE NOT ENGAGING SMOOTHLY, THUS RESULTING IN THE NOISE REFERRED TO. THE NOISE AND SHUDDER DOES NOT OCCUR IN EVERY INSTANCE WHEN ACCELERATING FROM A STOP, BUT IT DOES IT OFTEN. I TOOK THE FOCUS IN TO A DEALER IN MY AREA IN NOVEMBER 2017 AND THE DETERMINATION WAS THAT THERE WERE NO SOFTWARE UPDATES AVAILABLE AND THAT "NO CONCERN WAS FOUND AT THIS TIME." I DISAGREED WITH THAT FINDING, BUT I HAD NO CHOICE BUT TO CONTINUE TO DRIVE THE VEHICLE. THE PROBLEM HAS BEEN ONGOING, AND I TRIED TO MAKE AN APPOINTMENT AT THE DEALER IN JANUARY 2018 TO HAVE THEM LOOK AT THE VEHICLE AGAIN, BUT THEY TOLD ME THEIR TRANSMISSION GUY WAS OUT FOR TWO WEEKS. MY WIFE IS THE PRIMARY DRIVER OF THE VEHICLE, SO I AM NOT ALWAYS AWARE OF WHAT IS HAPPENING WITH IT, BUT SHE TOLD ME TODAY THAT THE CAR WAS MAKING A GRINDING NOISE AGAIN, SO SHE AND I TOOK IT FOR A SHORT DRIVE AND I DISCOVERED THAT IT IS ONCE AGAIN THE TRANSMISSION NOT ENGAGING PROPERLY AND SHUDDERING WITH THE GRINDING, SCRAPING SOUND. I WILL BE TAKING IT AGAIN TO THE DEALER AT HIS NEXT EARLIEST APPOINTMENT TIME, WHICH IS NOT UNTIL SEPT. 4. THE PROBLEM REFERRED TO HAPPENS ON CITY STREETS AND HIGHWAYS WHEN THE VEHICLE IS STATIONARY, AND ONE BEGINS TO ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121010August 20, 2018
POWER TRAIN
I HAVE ALREADY REPLACED MY CLUTCHES ONCE BUT CONTINUE TO HAVE THE SAME PROBLEM. MY DEALER SHIP STATES THAT THEY CANNOT HELP FOR MY CAR DOES NOT MEET THE QUALIFICATIONS FOR IT TO BE COVERED UNDER WARRANTY EVEN THOUGH IT HAS NIT EXCEEDED THE 150,000 MILES. I FEEL UNSAFE FOR MY VEHICLE SHUTTERS WHEN I DRIVE AND NOW HAS BEGUN TO LOSE POWER WHEN I PUSH ON THE GAS PEDDLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121044August 20, 2018
FUEL/PROPULSION SYSTEM
2012 FORD FOCUS SEL HATCHBACK STARTED TO DEVELOP STUTTER AND STALL ON LOW LOAD. COULD BE UNDER COASTING AT 60MPH OR SLOWING TO STOP. THE REVS DROP AND ENGINE STALLS. WHILE COASTING, PUT THE CAR IN N AND RESTARTED ENGINE. WAS OK AFTER THAT. CK ENG LIGHT CAME ON. PULLED CODES, REPLACED EVAP PURGE VALVE AND ATTEMPTING TO REPLACE O2 SENSOR. UNABLE TO REMOVE OLD ONE AT THIS POINT. CLEARED CODE. CK ENG LIGHT CAME BACK ON BUT CAR SEEMS TO BEHAVE LIKE NORMAL. WILL HAVE TO PULL CODE AGAIN. WILL BE EXTREMELY UNHAPPY IF FUEL TANK HAS COLLAPSED. THE GAUGE STARTED READING FAULTY BUT BASED ON REFUEL DATES AND MILES DRIVEN THE TANK SEEMS TO TAKE THE APPROPRIATE AMOUNT OF FUEL. RAN OUT OF GAS WITH INFO CENTER STATING 10 MILES LEFT. EACH TIME THE CAR STALLS IT HAS NO ISSUE RESTARTING. IT ONLY HAS TROUBLE RIGHT AFTER FILLING UP. IT CRANKS FOR A WHILE. THEN IT TURNS OVER AND DOES FINE. CAR WOULD ALSO IDLE AT WRONG LEVELS. ALWAYS USED TO IDLE AT ABOUT 750RPM, WHICH IT DOES AGAIN NOW THAT EVAP PURGE VALVE HAS BEEN REPLACED. BEFORE THE EVAP PURGE VALVE REPLACEMENT THE CAR WOULD FEEL LIKE IT'S ENGINE BRAKING WHEN COASTING INSTEAD OF JUST ROLLING LIKE A NORMAL AUTOMATIC. THE CAR HASN'T BEEN DIAGNOSED BY A DEALERSHIP YET. IT'S IMPOSSIBLE TO MAKE AN APPOINTMENT WITH LOCAL DEALERSHIPS HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121068August 20, 2018
POWER TRAIN, UNKNOWN OR OTHER
THE TRANSMISSION MALFUNCTION SEVICE NOW WARNING CAME ON. CAR SHUDDERS AND LURCHS WHEN ON INCLINE, SLOWING AT INTERSECTION, DIFFICULTY MAINTAINING 60 MPH ON EXPRESSWAY. CLUTCH HAD BEEN RECALLED AND REPLACED SEVERAL TIMES: THE FIRST AT 3,543 MILES. THE VEHICLE HAD SHUDDERED,LURCHED FORWARD I OFF/ON FOR FOUR YEARS WHEN STOPPING,SLOWING DOWN AND AT HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121092August 20, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE SHUTTERED WHILE ACCELERATING. ADDITIONALLY, WHEN THE KEY WAS REMOVED FROM THE IGNITION, THE VEHICLE CONTINUED TO RUN AND FAILED TO SHUT OFF. IN ADDITION, THE GEAR SHIFTER FAILED TO MOVE OUT OF GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (TITUS-WILL FORD, 3606 S SPRAGUE AVE, TACOMA, WA 98409, 888-600-9734), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: [XXX]. NO FURTHER ASSISTANCE WAS PROVIDED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 28,558. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121102August 20, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE ACCELERATING FROM A STOP LIGHT, THE ENGINE REVVED, BUT THE VEHICLE FAILED TO MOVE. THE CONTACT WAS ABLE TO DRIVE AT A LOW SPEED WHILE THE VEHICLE SHOOK WHILE ACCELERATING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE FAILURE WAS COVERED UNDER THE VEHICLE'S WARRANTY. THE FAILURE MILEAGE WAS 16,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121171August 20, 2018
UNKNOWN OR OTHER
DRIVING TO WORK MY DOOR (DRIVER) SUDDENLY FLEW OPEN WHILE I WAS TURNING ONTO HARRISON DR. CORNER OF PATRICK AND COULD HAVE CAUSED AN ACCIDENT THROUGH THE SUDDENNESS. I REMEMBER FEELING UNABLE TO REACT OR THINK OF THE RIGHT THING TO DO, AS IF IN A PANIK. I HAVE TRIED TO GET AN APPOINTMENT FOR REPAIR BUT EVERY FORD AND LINCOLN DEALER HERE IN LAS VEGAS NEVADA ARE HOPELESSLY BOOKED INTO THE FUTURE FOR 2 WEEKS. I CAN'T WAIT THAT LONG. THE CAR IS INOPERABLE IN THIS CONDITION!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120802August 18, 2018
AIR BAGS
PASSENGER SIDE AIRBAG WARNING LIGHT COMES ON AND OFF , BUT MOSTLY STAYS ON FOR A PROLONGED PERIOD OF TIME. AND FOR NO OBVIOUS REASON, IT HAS BEEN DOING THIS FOR QUITE A LONG TIME. BEING IN MOTION OR SITTING STILL DOESN'T SEEM TO CHANGE THE PATTERN NOR DO ROUGH ROADS VS SMOOTH ROADS. IS THIS TAKATA RELATED ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120815August 18, 2018
ELECTRICAL SYSTEM
"DOOR AJAR" WARNING APPEARS FOR FRONT PASSENGER DOOR EVEN WHEN DOOR IS CORRECTLY CLOSED. LEADS TO A CASCADE OF OTHER ISSUES, BIGGEST SAFETY ISSUE WOULD BE DOORS MAY ALL REFUSE TO LOCK AT VARIOUS TIMES. ALSO RUNS VARIOUS LIGHTS AFTER PARKING VEHICLE, MIGHT AFFECT BATTERY CHARGE. I BELIEVE THE DOOR CLOSED SENSOR IS FAILING, THIS IS THE LOCK MECHANISM THAT WAS REPLACED IN AN EARLIER RECALL. PROBLEM BEGAN ABOUT A MONTH AGO, AT AROUND 33,000 MILES. MY DOOR LATCHES WERE REPLACED IN DECEMBER 2017 AT 21,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120830August 18, 2018
SERVICE BRAKES
HIT SOMEONE DUE TO NO BRAKES. THEN LATER WHEN TRYING TO STILL HEAR AIR IN BRAKES WAS GOING 10 MPH
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11120659August 17, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V169000 (POWER TRAIN). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CASA FORD, 5815 MONTANA AVE, EL PASO, TX 79925, (915) 779-2272) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120695August 17, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE THE VEHICLE WAS IN MOTION, IT SHUTTERED EXTENSIVELY. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE AND SLOWED DOWN WITH A DRASTIC REDUCTION IN SPEED NUMEROUS TIMES WITHOUT WARNING. CAPITAL FORD (4900 CAPITAL BLVD, RALEIGH, NC 27616, 919-878-4884, (877) 659-2496) STATED THAT IT MAY TAKE A MONTH AND A WEEK BEFORE THE REMEDY AND PART WOULD BECOME AVAILABLE. THE DIAGNOSIS WAS UNAVAILABLE. THE DEALER ADVISED THE CONTACT TO EITHER REPAIR THE VEHICLE OR TRADE IT IN BECAUSE THEY HAD LIMITED TECHNICIANS AVAILABLE. THE DEALER STATED THAT THEY MAY SERVICE THE VEHICLE WITH A WARRANTY EXTENSION. THE MANUFACTURER ISSUED 35 TSBS ON THE POWER TRAIN AND 2 TSBS ON THE VEHICLE SPEED CONTROL. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN), WHICH AFFECTED THE 2012 TO 2016 MODELS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED FOR THE DEALER TO DIAGNOSE AND REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120740August 17, 2018
FUEL/PROPULSION SYSTEM
ENGINES STALLS OUT WHEN DE-ACCELERATING. ENGINE VERY HARD TO START AFTER REFUELING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120750August 17, 2018
POWER TRAIN
I PULLED OUT INTO TRAFFIC AND MY TRANSMISSION STOPPED WORKING. COULDN'T EVEN PULL OFF THE ROAD. ENDED UP PUSHING IT TO THE SIDE OF THE ROAD AND THE POLICE CALLED A TOW TRUCK. TOW COST ME $140.00 TO HAVE IT TOWED TO A FORD GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120426August 16, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD FOCUS. WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED AND MADE A CHOKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER (LYNN LAYTON FORD, 3300 US-31, DECATUR, AL 35603) WHERE IT WAS DIAGNOSED THAT THE CLUTCH AND TRANSMISSION FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120485August 16, 2018
ENGINE, POWER TRAIN
2012 FORD FOCUS WITH 55,000 MILES. DRIVING ON INTERSTATE AT 60 MPH AND THE CAR SUDDENLY SHUT DOWN. WEATHER WAS SUNNY AND 84. FORTUNATELY, I WAS NOT HIT AND WAS ABLE TO COAST TO THE SHOULDER OF THE INTERSTATE. STEERING AND BRAKES WORKED FINE. CAR WILL NOT RESTART. TURNING THE KEY IS UNEVENTFUL, NO NOISE OR ACTION OF ANY KIND. THERE IS ELECTRIC, AS I WAS ABLE TO PUT THE WINDOWS DOWN. WAITED 3 HOURS FOR A TOW TRUCK. I LOST A DAYS WAGE, HAVE A TOW BILL AND A CAR THAT WILL NOT WORK. THANKFUL THAT MY TEEN WAS NOT DRIVING AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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