Ford Focus Complaints

22,326 consumer complaints on file.

#11122976August 28, 2018
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED AND THE STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT IMMEDIATELY SLAMMED ON THE BRAKES AND EXITED THE FREEWAY. THE CONTACT STATED THAT THE STEERING WHEEL NEVER UNLOCKED AND THE VEHICLE WAS NOT DRIVEABLE. PAUL CERAME FORD (11400 NEW HALLS FERRY ROAD, FLORISSANT, MO 63033, (314) 838-2400) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 123,550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123035August 28, 2018
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
MY VEHICLE STARTED SHAKING DURING ACCELERATION JUMP DURING DECELERATION. CHECK ENGINE LIGHT CAME ON AND ALSO TRANSMISSION FAILED WARNING. VEHICLE STOPPED CHANGING INTO FINAL GEAR AND PROLONGED OTHER SHIFTING SO TO 3500RNPIR MORE.THESE ACTIONS OCCURRED ON REGULAR STREETS AND HIGHWAY AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123076August 28, 2018
VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE WINDSHIELD WIPERS TURNED ON WITHOUT WARNING. THE CONTACT STATED THAT THE SWITCH FOR THE WINDSHIELD WIPERS FAILED TO WORK PROPERLY AND THE CONTACT HAD NO CONTROL OVER THE WIPER SPEED. THE CONTACT STATED THE SAME FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V149000 (VISIBILITY). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 155,133.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123078August 28, 2018
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE ACCELERATING FROM A COMPLETE STOP, THE VEHICLE BEGAN TO JERK AND STUTTER. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CREST FORD (26333 VAN DYKE AVE, CENTER LINE, MI 48015, (888) 614-2160) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,928.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122770August 27, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THE CAR LOST ALL POWER AND SPEED ON THE HIGHWAY. THERE WERE NO LIGHTS INDICATING THERE WAS A PROBLEM AND LEFT US STUCK ON SIDE OF THE ROAD. SINCE THE INCIDENT THE CAR HAS STOPPED SEVERAL TIMES. I ALSO TOOK TO FORD DEALER WHERE IT WAS PURCHASED MAKING A COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122844August 27, 2018
STEERING
CAR LOST STEERING ASSIST WHILE DRIVING MAKING THE CAR HAD TO STEER TO AVOID COLLISION. THE CAR WAS IN MOTION, ALARM CAME ON THE STEERING ASSIST FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122695August 27, 2018
POWER TRAIN
WHILE DRIVING ON HIGHWAY AT 65-70MPH, TRANSMISSION DOWNSHIFTED FROM 6TH GEAR TO 3RD THEN TO 1ST, FOLLOWED BY FREE SPUN IN NEUTRAL. VEHICLE WAS NEARLY HIT BY SEVERAL VEHICLES DUE TO EXTREME DECELERATION DURING RUSH HOUR TRAFFIC. LUCKILY WE WE ARE ABLE TO GET SAFELY OFF THE HIGHWAY WITHOUT BEING INJURED. VEHICLE EXPERIENCE WARNING INDICATORS FOR TRANSMISSION FAILURE, HILL START FAILURE, PARKING ASSIST FAILURE, AND SERVICE ENGINE SOON LIGHT. ATTEMPTED RESTART DID NOT CLEAR AND WARNINGS AND CAR WOULD NO LONGER SHIFT INTO ANY GEARS. VEHICLE WAS SUBSEQUENTLY TOWED TO NEAREST DEALER. THE TRANSMISSION HAS BEEN REPAIRED/SERVICED 3 PREVIOUS TIMES BY THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122411August 26, 2018
POWER TRAIN
WHY DON"T ANY WEBSITES SHOW THERE IS A CLASS ACTION LAW SUIT FOR 2012-2016 FORD FOCUS (AND 2011 - 2016 FIESTAS) ??? THESE CARS ARE NOT SAFE!!!! LAWSUIT SETTLED OCT. 2017, NOW IN APPEALS. SUPPOSED TO COVER THROUGH 7 YEARS 100K. PURCHASED THIS CAR USED FROM DUBLIN HYUNDAI. RENTAL 4+ YEARS ENTERPRISE. PRIOR SERVICE AT SALINAS FORD = TRANSMISSION "FLASHED", REPLACED TCM @ 15K AND CLUTCH @ 50K. DROVE FINE ON FLAT ROADS; STARTED SHUDDERING VIOLENTLY AT LOW SPEEDS AND ON HILLS. LOSES POWER AS WELL. NOT SAFE!!! LOCAL SONORA FORD WILL NOT SERVICE "DOESN'T MEET THE 250 RPMS "(CURRENTLY "ONLY" 192) LOCAL FORD WILL NOT FIX AND HYUNDAI DOESN'T WANT TO EITHER. LOCAL FORD GUYS TOLD MY 18 YEAR OLD TO "DRIVE IT LIKE YOU STOLE IT" AND PUNCH THE GAS. THEY ALSO AGREE IT IS NOT SAFE BUT "THEIR HANDS ARE TIED". THEY SAY A NEW CLUTCH WILL MAKE IT OKAY FOR 15-20K MORE, BUT IT THE SHUDDERING WILL RE-OCCUR!! THESE CARS ARE NOT SAFE AND ARE LEMONS AND ALL SHOULD BE REPURCHASED BY FORD AND TAKEN OFF THE ROADS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122051August 24, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
MY CAR WOULD STALL WHEN I WAS TURNING OR DRIVING, BUT AT FIRST I COULD TURN IT OFF AND BACK ON AND IT WOULD RUN JUST FINE. THEN MY CAR STARTED SHOWING ME THAT I HAD A FULL TANK OF GAS WHEN I DIDN'T. I FOUND OUT THAT THE ISSUE IS THE GAS TANK, A $450 FIX. THESE PLASTIC GAS TANKS ARE COLLAPSING ON ITSELF, MY FRIEND HAD A 2012 FOCUS AND WAS TOLD THAT THE GAS TANK WAS SHRINKING AND THAT IT WOULD KEEP SHRINKING UNTIL THE GAS TANK WAS ALMOST COMPLETELY GONE. THIS NEEDS TO BE A RECALL!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122102August 24, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
RAN OUT OF FUEL IN THIS VEHICLE, ONCE WHEN MY DAUGHTER WAS DRIVING ON A HIGHWAY, EVEN THOUGH THE FUEL GAUGE WOULD SAY THERE WAS BETWEEN 75-100 MILES BEFORE EMPTY. THE LAST TIME THIS HAPPENED THE INTERIOR OF THE VEHICLE HAD A STRONG SMELL OF GAS. I THEN PROCEEDED TO TAKE IT TO THE DEALERSHIP AND AFTER DIAGNOSIS THE SERVICE MANAGER SAID SOME VALVE REMAINED OPEN CAUSING THE GAS TANK TO CRACK AND IN TURN GAS FLOWED BACK INTO THE INTAKE MANIFOLD. THE COST TO FIX WOULD BE APPROXIMATELY $3100. THE PROBLEM HAS BEEN A KNOWN ISSUE WITH THIS VEHICLE FOR QUITE SOME TIME, BUT FORD REFUSES TO RECALL OR EVEN PAY FOR THE WORK. I EVEN HAD AN EXTENDED WARRANTY AND THEY WOULDN'T COVER IT EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122188August 24, 2018
AIR BAGS
I'M UNSURE IF MY VEHICLE HAS THE DEFECTIVE TAKATA INFLATORS: MY VEHICLE WAS IN MOTION, UNDER POWER AND TRAVELING GREATER THEN 32 MPH EXITING A HIGHWAY ONTO A CITY STREET. WHILE TURNING LEFT, I EITHER TURNED TO WIDE OR THE OTHER VEHICLE TURNED TO CLOSE AND MY DRIVER SIDE FRONT QTR IMPACTED THE PASSENGER FRONT QTR OF THE OTHER VEHICLE. THE IMPACT ENERGY WAS SO SIGNIFICANT THAT THE DAMAGE WAS ON THE LEFT FRONT QTR, THE FRONT AND IT TRANSFERRED THROUGH THE VEHICLE AND MY PASSENGER SIDE LOOKS MORE DAMAGED THEN THE DRIVERS SIDE. SO MUCH SO THAT THE PASSENGER DOOR WOOD NOT OPEN. I HIT MY HEAD ON THE STEERING WHEEL, WAS VIOLENTLY THRASHED AROUND IN THE VEHICLE AND THEN HIT MY HEAD ON THE DRIVER WINDOW. THE IMPACT WAS SO SIGNIFICANT THAT THE TRANSMISSION WAS COMPLETELY DESTROYED, THE ENGINE BROKE FREE FROM ITS MOUNTS, THE COOLING SYSTEM FAILED AND EVEN MY TITANIUM GLASSES WERE BROKEN WHEN I HIT MY HEAD. YET, THE AIR BAGS DID NOT DEPLOY AND THE VEHICLE HAD ONLY 4197 MILES ON IT - BRAND NEW!!! I'VE CONTACTED FORD, FILED A CLAIM AND THEY WERE NEARLY USELESS IN HELPING WITH EVALUATING THE AIR BAG DEPLOYMENT FAILURE. THEY EVEN CONNECTED ME TO DEALERSHIPS TO HAVE THE VEHICLE TAKEN TO, ONLY TO FIND OUT THAT THEY DIDN'T EVEN HAVE TECHNICIANS, TOWING OR EVEN A BODY SHOP. I'VE CALLED SEVERAL TIMES AND RESTATED THE CONCERNS AND SPOKE TO A COUPLE OF CALL CENTER PEOPLE WITHOUT ANY HELP AND EVEN TRIED THE ONLINE CHAT TOOL AND IT KEEP FREEZING UP. THE VEHICLE IS A TOTAL LOST, I HAVE HEAD, NECK AND TISSUE TRAUMA. I'VE EXPLAINED THIS TO THE CALL CENTER AND THEY BASICALLY HAVE BEEN UNHELPFUL....I HAVE NEARLY 30 YEARS IN AUTOMOTIVE AND THE BAGS SHOULD HAVE DEPLOYED AND KEEP ME FROM INJURY!!!
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11122231August 24, 2018
STRUCTURE:BODY
FORD (MULTIPLE MODELS AND YEARS) DOOR LATCH RECALL. I HAD ALREADY SUBMITTED A REQUEST TO ADD OUR VEHICLE TO THE RECALL LIST. FORD STARTED A RECALL REGARDING THE LATCH ON THEIR DOORS MALFUNCTIONING, CAUSING THEM TO JUST SWING OPEN AND NOT STAY CLOSED. OUR 2014 FORD FOCUS HAD THIS PROBLEM DESPITE US TRYING TO FIX IT AND CLOSE THE PASSENGER SIDE BACK DOOR MULTIPLE TIMES. FORD REFUSED TO FIX THE PROBLEM WITHOUT CHARGING US BECAUSE OUR VIN NUMBER WAS NOT INCLUDED IN THE RECALL, BUT WE STILL HAD THE EXACT SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121796August 23, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
WHEN I AM IN PARK MY DRIVER SIDE FLOOR IS SHAKING AND WHEN I'M AT A STOP LIGHT AND BEGIN TO GO MY CAR JERKS GOING FROM 1 TO 2 AND IT ALSO JERKS WHEN I TRY TO PICK UP SPEED ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121937August 23, 2018
FUEL/PROPULSION SYSTEM
I HAVE 2012 FORD FOCUS TITANIUM WITH HANDLING PACKAGE. EARLIER THIS YEAR IS WHEN THIS ISSUE STARTED. I PULLED UP TO GAS STATION TO PUMP FUEL INTO MY CAR. AFTER I WAS DONE I GOT BACK INTO MY CAR AND PUSHED THE PUSH START BUTTON. THE CAR STRUGGLED TO TURN ON AND STAY ON AND EVENTUALLY STAYED ON WITHOUT ANY ISSUES SO THIS LASTED MAYBE 5-10 SECONDS. EACH TIME I STARTED UP THE CAR I HAD ZERO ISSUES WITH GETTING CAR TURNED ON. THIS ISSUE ONLY OCCURS WHEN I HAVE JUST PUT GAS INTO THE GAS TANK AND I'M STARTING UP THE CAR. FILLER NECK HAS BEEN REPLACED, FUEL SENSOR AND HAVE EVEN HAD A EVAP TEST DONE FOR LEAKS AND THE ISSUE IS STILL AROUND. I'VE HAD A DIAGNOSTIC DONE AND THE CODE CAME BACK AS THE CAR IS RELEASING TOO MUCH FUEL. I DON'T REMEMBER THE CODE OR THE EXACT WORDING BUT THAT WAS WHAT THE CODE WAS SAYING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121390August 22, 2018
POWER TRAIN:CLUTCH ASSEMBLY
2015 FORD FOCUS. CONSUMER WRITES IN REGARDS TO DEFECTIVE CLUTCH ON VEHICLE. *LD THE CONSUMER STATED THE CLUTCH SHUDDERS ON ACCELERATION. THE VEHICLE WAS REPAIRED.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121610August 22, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHEN THE DRIVER ACCELERATED FROM A STOP SIGN, THE VEHICLE SHOOK AND MADE AN ABNORMAL NOISE. IN ADDITION, WHILE DRIVING VARIOUS SPEEDS ON THE FREEWAY, THE VEHICLE HESITATED WHEN CHANGING LANES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWN EAST FORD (18411 LYNDON B JOHNSON FWY, MESQUITE, TX 75150, (972) 584-9140), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. *TT CONSUMER STATED 9-23-18 ON THIS ATE, WE WERE DRIVING DOWN THE HIGHWAY AND THE TRUNK LID OPENED BY ITSELF. THE LIGHT ON THE DASH BOARD SAID "TRUNK LID OPEN." THIS HAPPENED TWICE ON THIS DAY. NOTHING WAS TOUCHED BY US IN ANY WAY. WE ARE AFRAID THAT SOMETHING WILL FLY OUT OF THE TRUCK AND CAUSE AN ACCIDENT OR A DEATH. VEHICLE PURCHASE DATE SHOULD BE ON OR BEFORE INCIDENT DATE. UPDATED 10/17/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121632August 22, 2018
POWER TRAIN
WHEN I ACCELERATE FROM THE STOP, OR ON A TURN, MY CAR SHAKES TREMENDOUSLY AS IF THE TRANSMISSION IS GOING TO TEAR ITSELF APART; THIS STARTED ABOUT A MONTH AND A HALF AGO. I AM CURRENTLY SERVING OVERSEAS, AND BOUGHT THIS BRAND-NEW VEHICLE THROUGH A MILITARY AUTO-SALES COMPANY FIGURING I WOULD HAVE A RELIABLE VEHICLE WHILE I AM AT THIS DUTY STATION, RATHER THAN BUYING A USED VEHICLE. BOY WAS I WRONG, EVERY TIME I AM ON THE ROAD, AND HAVE TO STOP FOR THE NUMEROUS TRAFFIC JAMS I AM IN, I FEAR THAT MY CAR IS GOING TO BREAK DOWN PERMANENTLY IN A TERRIFIC SPECTACLE; THANK YOU FORD, THANK YOU FOR TAKING WHAT MONEY I HAD FOR A MODEST VEHICLE...JUST TAKING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121716August 22, 2018
AIR BAGS
AIRBAG LIGHT WENT OFF AND DIAGNOSTICS INDICATE CLOCK SPRING FAULT. AIRBAG POTENTIALLY NOT FUNCTIONAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121181August 21, 2018
POWER TRAIN
TRANSMISSION SLIPPING AND RATTLING WHEN SHIFTING BETWEEN LOWER GEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121185August 21, 2018
STRUCTURE:BODY
BACK PASSENGER DOOR DOES NOT LATCH CLOSED. WE DISCOVERED THIS 8/19 BECAUSE WE WERE DRIVING, AND WHEN WE STOPPED THE BACK DOOR OPENED AND THEN MADE THE SOUND LIKE IT WAS GOING TO CLOSE, BUT IT NEVER DID. TRIED MULTIPLE TIMES TO CLOSE THE DOOR BUT IT NEVER LATCHED SHUT. TRIED TO TURN THE LATCH ITSELF IN THE DOOR, THAT WASN'T THE PROBLEM. 1.5 MILLION CARS MADE BY FORD, INCLUDING 2013-15 FORD FOCUSES, WERE RECALLED IN 2016 FOR THE EXACT SAME ISSUE. WE BOUGHT THIS CAR USED ABOUT 6 MONTHS AGO AND NOW THE BACK DOOR NO LONGER LATCHES. BARELY HAVE 30,000 MILES ON THE CAR. TWO DIFFERENT DEALERSHIPS STATED THAT OUR VIN NUMBER IS NOT CONSIDERED TO HAVE THIS RECALL AND REFUSED TO REPLACE THE DOOR/LATCH UNLESS WE PAY. EVEN THOUGH WE OBVIOUSLY HAVE THE EXACT PROBLEM AS DESCRIBED IN THEIR PUBLIC MEDIA STATEMENT BACK IN SEPT. 2016. SO WE SPENT $680 TO REPAIR SOMETHING THAT THE FORD DEALERSHIP SHOULD HAVE FIXED BEFORE EVEN SELLING US THE CAR. THEY, APPARENTLY, WOULD PREFER US DRIVING IN A CAR THAT'S CREATING A HAZARD TO OURSELVES AND OTHER DRIVERS THAN ACTUALLY FIX THEIR MISTAKES AND KEEP PEOPLE SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus