Ford Focus Complaints

22,326 consumer complaints on file.

#11162106December 17, 2018
ELECTRICAL SYSTEM, STEERING
ELECTRONIC POWER STEERING FAILURE LIGHT KEEPS GOING ON AND NO POWER STEERING IS AVAILABLE. DOES RESET UPON RESTARTING CAR. THERE ARE OVER 10000 ONLINE FORUM COMPLAINTS ABOUT SAME ISSUE. FORD WAS AWARE OF ISSUE AND CONTINUED TO SELL THE VEHICLE WITH THIS ISSUE AND THE TRANSMISSION CONTROL FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162128December 17, 2018
POWER TRAIN
THE POWERSHIFT TRANSMISSION IS DEFECTIVE, AS I HAVE HAD IT REPLACED MULTIPLE TIMES IN A CAR WITH ONLY 50,000 MILES. I HAD MY CLUTCH PACK REPLACED FOR SLIPPING AND SHUDDERING TWICE WITHIN A TWO MONTH/2,000 MILE PERIOD. INITIALLY THE PROBLEMS WENT AWAY, BUT THEY CAME BACK AND ARE WORSE NOW. THERE HAVE BEEN 2 INCIDENCES WHERE I WAS DRIVING AND THE CHECK ENGINE LIGHT CAME ON AND THE CAR'S SCREEN SAID TO SERVICE THE TRANSMISSION; THE CAR WOULD NOT SHIFT GEARS SO I COULD NOT ACCELERATE. BOTH TIMES I WOULD TURN THE CAR OFF AND AFTER SITTING FOR A WHILE (OVERNIGHT), IT WOULD TURN BACK ON EVERYTHING WOULD BE NORMAL. THE TRANSMISSION SHUDDER HAPPENS WHEN I ACCELERATE FROM A STOP OR FROM A NEAR STOP, LIKE IN STOP AND GO TRAFFIC; THE CAR SHAKES AND ACCELERATION IS VERY UNEVEN. WHEN THE CAR IS FIRST STARTED IN COLD WEATHER, THE RPMS JUMP UP RAPIDLY WHEN I AM ACCELERATING FROM A STOP TO THE POINT WHERE THE TIRES SLIP AND SPIN, REGARDLESS OF HOW MUCH I PRESS THE GAS PEDAL. EXCLUDING THE ISSUE ABOVE, THE SHUDDER SEEMS TO OCCUR MORE FREQUENTLY THE LONGER THE CAR IS BEING DRIVEN, AND THE WARMER THE WEATHER IS. WHEN I AM DRIVING AND I PUSH THE GAS PEDAL TO ACCELERATE MORE (LIKE GOING INTO A ROUNDABOUT OR MERGING ONTO THE HIGHWAY) THE RPMS RISE UP VERY HIGH BUT THE CAR JUST COASTS AND DOES NOT ACCELERATE FOR SEVERAL SECONDS. SOMETIMES WHEN I AM AT A STOP, I WILL PUSH THE GAS PEDAL AND THE RPMS WILL RISE, BUT THE CAR WILL NOT ACCELERATE FOR A FEW SECONDS. THE ISSUES ARE SPORACTIC, AS THE CAR WILL BE FINE FOR A FEW DAYS AND THEN IT WILL BE ALMOST UNDRIVEABLE FOR A FEW DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161774December 16, 2018
FUEL/PROPULSION SYSTEM
THE CAR IS STALLING. THE ENGINE LIGHT COMES ON. THE PROBLEM HAS BEEN DIAGNOSED BY FORD BUT THEY DON'T HAVE THE PARTS TO FIX IT. THE STALLING HAS HAPPENED DURING RUSH HOUR ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161775December 16, 2018
UNKNOWN OR OTHER
TRUNK OPENS WHILE DRIVING - HIGHWAY AND CITY STREETS. HAS HAPPENED 3 TIMES IN THE LAST 2 WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161797December 16, 2018
POWER TRAIN
AT 37,000 MILES EXPERIENCED INTERMITTENT LOSS OF TRANSMISSION ENGAGEMENT. THE TRANSMISSION CONTROL MODULE (TCM) REQUIRED REPLACEMENT, BUT ALSO DIRECTLY EFFECTED THE WEARING OUT OF THE TRANSMISSION CLUTCH ASSEMBLE. THE VEHICLE EXHIBITED UNSAFE SYMPTOMS OF INTERMITTENT LOSS OF TRANSMISSION POWER/ ENGAGEMENT WHILE DRIVING, AT START FROM A LIGHT, PULLING OUT INTO ROADWAY. THE TWO PARTS WERE REPLACED AT THAT TIME BY A FORD DEALER. NOW, AT 64,000 MILES THE PROBLEM IS REOCCURRING. THE VEHICLE WAS TAKEN ONCE AGAIN TO A FORD DEALER AND A CLAIM TO FORD MOTOR COMPANY HAD TO BE INITIATED BY THE DEALER FOR PARTIAL COVERAGE. A $300 DEPOSIT HAD TO BE PAID TOWARD THE $1,700 REPAIR BILL. IN OUR HOUSEHOLD WE ALSO HAVE A 2013 FORD FOCUS THAT HAD TO BE REPAIRED THREE TIMES NOW AT APPROX. 75,000 MILES. (REPORTED SEPARATELY). THESE ISSUES ARE WELL KNOWN AND DOCUMENTED, HOWEVER, THE LEMON LAW OR NHTSA HAS DONE NOTHING TO HELP THE CONSUMER WITH MAKING FORD LIABLE FOR THE FULL COVERAGE OF THE TRANSMISSION CLUTCH ASSEMBLY THAT IS DIRECTLY DAMAGED AND WORE OUT BECAUSE OF THE TCM DEFECT. FORD HAS ONLY EXTENDED A WARRANTY ON THE TCM, WHICH IS A VERY INEXPENSIVE PART OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161849December 16, 2018
UNKNOWN OR OTHER
CAR VIBRATES, LOSS POWER SOUNDS LIKE A TRUCK WHEN TAKING OFF FROM A TRAFFIC LIGHT OR STOP SIGN. NOTICE THE SMELL OF GASOLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161876December 16, 2018
POWER TRAIN
COOLANT RESERVOIR CRACKED, LOST A LOT OF COOLANT WHICH CAUSED MY ENGINE TO OVERHEAT. WAS DRIVING DOWN ROAD AND NOTICED MY COOLANT ENGINE SENSOR OVERHEATING. STOPPED THE CAR IN A PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161756December 15, 2018
UNKNOWN OR OTHER
AFTER I PUT FUEL IN THE FUEL TANK AND TRY TO START THE CAR HESITATES LIKE IT WANTS TO QUIT. I JUST GOT IT AWAY FROM THE DEALERSHIP WHERE THEY REPLACED FUEL PUMP, FUEL TANK, AND DID A SOFTWARE UPDATE TO THE PCM. AND ALSO REPLACED THE PURGE VALVE. AFTER FUELING THE CAR IS THE ONLY TIME THE HESITATION IS NOTICED AFTER THAT IT STARTS FINE UNTIL THE NEXT FUEL IS PUT IN. THE 2ND THING THAT IS HAPPENING IS THERE IS WATER IN THE TRUNK UNDER THE SPARE TIRE. IT HAS BEEN RAINING FOR 2 DAYS NOW AND THE WATER IS EVEN WITH THE SPARE. WHAT I WAS TOLD BY THE DEALERSHIP WAS THAT FORD HAS BASICALLY WASHED THEIR HANDS OF ME AND MY CAR SINCE I SETTLED WITH THEM ABOUT THE CLASS ACTION. I AM HAVING AN INDEPENDENT REPAIR SHOP TO TRY AND FIND WHAT IS CAUSING THE PROBLEMS. BUT I DO THINK FORD SHOULD BE HELD RESPONSIBLE FOR MAKING SUCH A LEMON. I STILL OWE OVER $8,000 ON THIS VEHICLE NOW I AM HAVING TO DO REPAIRS ON IT ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161325December 14, 2018
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT ILLUMINATED WHILE DRIVING TO WORK. THE LIGHT WAS SOLID NOT FLASHING. FUEL GAUGE WAS AT 1/2 TANK. ITS A 50 MILE DRIVE TO WORK. FUEL GAUGE INDICATED 1/4 TANK WHEN I ARRIVED AT WORK. ON THE DRIVE BACK FROM WORK HEADING STRAIGHT TO THE DEALER SHIP, FUEL GAUGE WAS DROPPING QUICKLY. STOPPED TO GET FUEL. FILLED TANK. VEHICLE WOULD NOT START. AFTER WAITING SEVERAL MINUTES BETWEEN ATTEMPTED STARTS, ON THE FIFTH ATTEMPT IT STARTED VERY ROUGHLY. THE DRIVE TO THE DEALER SHIP THE CAR DID NOT RUN CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161352December 14, 2018
ENGINE
TL* THE CONTACT OWNS A 2017 FORD FOCUS. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED AND WAS RESTARTED. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED PRIORITY FORD AT 757-583-3673 (LOCATED AT 7520 N MILITARY HWY, NORFOLK, VA 23518), BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161368December 14, 2018
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I TOOK MY CAR IN FOR THE ISSUE REGARING THE RECALL FOR "THE ENGINE MAY STALL DUE TO A STUCK CANISTER PURGE VALVE (CPV) WITHIN THE FUEL VAPOR SYSTEM" AND MY SECOND TRANSMISSION FIX WITHIN 10,000 MILES OF THE LAST TRANSMISSION REPLACEMENT. THE FIRST TRANSMISSION MODULE FIX, MY CAR WAS IN THE SHOP FOR 19 DAYS. WHEN I RECIEVED MY CAR BACK, MY TRANSMISSION WAS SHUTTERING SO BAD AND WOULDNT ACCELERATE AND WAS STUCK IN A GEAR AND WOULD NOT BREAK OR SPEED UP FOR A COUPLE OF SECONDS. WHEN I TRIED TO TAKE THE CAR BACK IN, THEY TOLD ME THAT "THEY FIXED THE RECALLED ISSUE SO I WOULD HAVE TO PAY FOR THE DIAGNOSTIC." IN NOVEMBER, I FOUND OUT THAT FROM MAY TO NOV. I HAD BEEN DRIVING ON A BROKEN TRANSMISSION CLUTCH. IN NOVEMBER, THEY FINALLY PUT IN A NEW TRANSMISSION CLUTCH, HOWEVER DONT HAVE RECORD OF THEM CHECKING FOR THE RECALL ON THE FUEL SYSTEM. WHEN I TOOK MY CAR IN FOR WORK, THEY TOLD ME THAT IT WAS GOING TO TAKE A COUPLE OF HOURS, THEN IT TURNED INTO ONE TO TWO DAYS AND PUT ME IN A RENTAL, HOWEVER DIDNT COMMUNICATE WITH ME ABOUT THE STATUS OF MY CAR. I CALLED MULTIPLE TIMES A DAY, HOWEVER DIDNT RECIEVE ANY DETAILS FROM MY MECHANIC. ON SATURDAY, I CALLED AGAIN AND TALKED TO THE FRONT DESK AGENT. I TOLD HIM THAT MY CAR WAS SUPPOSED TO BE DONE THE DAY PRIOR AND I HADNT RECIEVED ANY UPDATE ON MY CAR. LATER THAT DAY, I FINALLY RECIEVED A VOICEMAIL STATING THAT THEY HAD FINISHED THE TRANSMISSION CLUTCH, HOWEVER FOUND A OIL LEAK AND THEY "HAD BEEN DOING WHAT BEST FOR ME" AND HAD BEEN FIXING IT WITHOUT COMMUNICATING TO ME ABOUT IT. MY CAR STAYED IN THE SHOP FOR AN ADDITONAL 4 DAYS TO FIX THE OIL LEAK. I ENDED UP BEING CHARGED FOR THE RENTAL CAR AFTER I WAS TOLD THAT EVERYTHING WAS UNDER WARRENTY AND RECALL SO I DIDNT HAVE TO PAY FOR ANYTHING. I DIDNT EVEN KNOW THAT THEY WERE DOING THIS WORK ON MY CAR UNTIL DAYS PRIOR. AFTER MORE THAN A MONTH, I AM STILL DEALING WITH THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160468December 14, 2018
POWER TRAIN
2014 FORD FOCUS. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEM. *LD THE CONSUMER STATED THE VEHICLE SHIFTED HARD. THE VEHICLE WAS ONLY 4 YEARS OLD AND THE CLUTCH NEEDED TO BE REPAIRED TWICE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161478December 14, 2018
FUEL/PROPULSION SYSTEM
FORD FOCUS 2012 SAFETY RECALL NOTICE 18S32 / NHTSA RECALL 18V-735 HELLO, ON OCTOBER 24, 2018 I WAS DRIVING MY CAR TO WORK AND STOPPED AT A STOP SIGN. MY CAR ACTED AS IF IT WAS TRYING TO TURN OFF LIKE A ROUGH IDLE. WHEN I TRIED TO PULL OFF FROM THE STOP SIGN, MY CAR WOULD MOVE SLOW. THE RPM WAS RISING BUT BARELY ANY MOVEMENT. AFTER ABOUT 30 SECONDS, MY CAR JERKED AND STARTED DRIVING NORMAL. A LIGHT CAME ON AFTER. WHEN I GOT OFF, MY CAR WAS HAVING DIFFICULTY STARTING. THE ROUGH IDLING STARTED AGAIN WHILE I WAS JUST SITTING IN MY CAR. RIGHT AFTER THAT, I TOOK MY CAR TO THE FORD DEALERSHIP THAT I GOT MY CAR FROM. MY CAR WAS THERE FOR 2 DAYS. SO OCTOBER 28, 2019, I PAID 819.64. TODAY DECEMBER 14, 2018 I RECEIVED A LETTER IN THE MAIL STATING MY CAR HAS A RECALL. THE RECALL IS FOR A STUCK CANISTER VALVE WITHIN THE FUEL VAPOR SYSTEM. I NOTICED THAT I HAD JUST REPAIRED MY CAR OVER A MONTH AGO FOR THE CANISTER PURGE VALVE. SO I WHEN TO THE FORD THAT I GOT MY CAR REPAIRED AT AND SHOWED THEM THE PAPER THAT I GOT IN THE MAIL. I ADVISED THEM THAT I ALREADY PAID FOR THE REPLACEMENT. THE SERVICE GUY TOLD ME THAT THEY WILL NOT BE ABLE TO REIMBURSE MY MONEY BECAUSE I NEED AN ORIGINAL RECEIPT. I DONT UNDERSTAND WHY IF THEY REPRINT ME MY RECEIPT SHOWING ME THAT I PAID FOR THE REPAIR. SO BASICALLY MY REPAIR IS IN THE SYSTEM OF FORD. AND I PAID FOR THE REPAIR ON OCTOBER 26, 2018. THE RECALL CAME ABOUT ON OCTOBER 22, 2018. BUT WAS NOT MAILED TO ME UNTIL DECEMBER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161234December 13, 2018
FUEL/PROPULSION SYSTEM
MY CAR STALLS AND SHAKES BADLY. WHEN I HAVE TO PUT GAS IN MY CAR, IT TAKES 10MINS FOR MY CAR TO START AFTER WORDS. IT CAN HAVE A FULL TANK OR HALF OR UNDER A HALF TANK OF GAS AND IT DOES ALL THIS. MY CAR HAS SHUT OFF ON ME WHILE TURNING ON A ROAD. MY CAR HAS STALLED REALLY BADLY WHILE STOPPED AT A RED LIGHT. MY CAR HAS STALLED WHILE TRYING TO TAKE OFF FROM A STOP SIGN, RED LIGHT OR ANY THING THAT I HAVE TO SLOW DOWN FOR. MY GAS NEEDLE WILL BE AT 3/4 OF A TANK AND IT WILL SHOOT UP PASS AND OVER A FULL TANK OF GAS. I HAVE HAD TO RENT MULTIPLE CARS FROM MY LOCAL ENTERPRISE TO TAKE MY DAUGHTER AND GRANDMA TO DR APPOINTMENTS OUT OF MY LOCAL AREA. I HAVE HAD MY CAR TOWED TO A SHOP CAUSE IT SHUT OFF AND WOULDN'T START BACK WITH 50MILES TO GO TILL GAS WAS NEEDED. MY CAR HAS BEEN BROKE DOWN ON THE SIDE OF THE ROAD 2 TIMES DUE TO THE GAS NEEDLE. NOW I HAVE TO DRIVE THIS CAR AROUND EVEN LONGER UNTIL THEY CAN GET THE PART FOR MY CAR. WHICH WILL BE 2 WEEKS FROM NOW. AND THEN ANOTHER 2-3 DAYS FOR THEM TO DO THE WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161286December 13, 2018
STEERING
CAR WAS IN PARK. WHEN I TURNED ON THE IGNITION AND STARTED TO BACK OUT I COULDN'T TURN THE STEERING WHEEL AND THE POWER STEERING WARNING LIGHT CAME ON. I PUT THE CAR BACK IN PARK, TURNED IT OFF THEN BACK ON AFTER A COUPLE OF MINUTES AND IT WAS FINE. THIS HAS HAPPENED AT LEAST 4 TIMES WITHIN THE PAST YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161072December 13, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY ELECTRICAL SYSTEM WAS FIXED BY LOCAL FORD DEALER WHEN I THOUGHT MY TRANSMISSION WAS THE PROBLEM.THEY SUPPOSE TO FIX IT BUT WEEKS AFTER MY DASHBOARD WENT HAYWIRE AND MY RADIO STOP WORKING.I HAD TO PAY THEM CLOSE TO 200.00 FOR THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161074December 13, 2018
UNKNOWN OR OTHER
THERE WAS RECALL I'M MY TRANSMISSION WHICH MY LOCAL FORD DEALER HAVE CLAIMED TO FIXED BUT I HAVE STILL BEEN HAVING PROBLEMS WITH IT AND THEY SEEM UNABLE TO FIX AFTER ME TAKING IT BACK TWICE.NOW I'M THE PROBLEM IS HERE AGAIN AND MY CAR WON'T BACK UP AND MY TRANSMISSION LIGHT KEEP COMING ON AND IT DRIVES LIKE A STICK SHIFT.I HOPE THAT IT CAN BE FIXED WITHOUT COST CAUSE THIS IS MY ONLY MEANS OF TRANSPORTATION.IM STILL MAKING MONTHLY PAYMENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161097December 13, 2018
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 25 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE BECAME VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AN UNKNOWN DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161134December 13, 2018
UNKNOWN OR OTHER
TRANSMISION STARTED SLIPPING AND CHECK ENGINE LIGHT CAME ON. CODE READER GAVE CODE P07A3(ELEMENT "A" STUCK). LOST ALL POWER TO MOVE ON FREEWAY. ALSO WARNING APPEARED ON SCEEN "TRANSMISSION OVERHEATING". CAR UNWILLING TO START IN PARKING GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160875December 12, 2018
STRUCTURE:BODY
REAR PASSENGER DOOR DID NOT LATCH AT ALL. THIS OCCURED AFTER BEING STATIONARY AFTER PLACING GROCERIES IN THE BACK SEAT. THIS WAS THE FIRST AND ONLY OCCURRENCE SINCE OWNING THE VEHICLE. I HAS TO BUNGEE CORD THE DOOR TO THE OTHER DOOR TO BE BE ABLE TO GET HOME SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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